{"id":"https://openalex.org/W2992012176","doi":"https://doi.org/10.15381/anales.803.16846","title":"Satisfacci\u00f3n y tiempo de espera de usuarios de establecimientos de salud peruanos: an\u00e1lisis secundario de ENSUSALUD 2014-2016","display_name":"Satisfacci\u00f3n y tiempo de espera de usuarios de establecimientos de salud peruanos: an\u00e1lisis secundario de ENSUSALUD 2014-2016","publication_year":2019,"publication_date":"2019-10-09","ids":{"openalex":"https://openalex.org/W2992012176","doi":"https://doi.org/10.15381/anales.803.16846","mag":"2992012176"},"language":"es","primary_location":{"id":"doi:10.15381/anales.803.16846","doi":"https://doi.org/10.15381/anales.803.16846","is_oa":true,"landing_page_url":"https://doi.org/10.15381/anales.803.16846","pdf_url":"https://revistasinvestigacion.unmsm.edu.pe/index.php/anales/article/download/16846/14338","source":{"id":"https://openalex.org/S4210221842","display_name":"Anales de la Facultad de Medicina","issn_l":"1025-5583","issn":["1025-5583","1609-9419"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","latindex","norway-1","poland-20","scielo"],"host_organization":"https://openalex.org/P4310318246","host_organization_name":"National University of San Marcos","host_organization_lineage":["https://openalex.org/P4310318246"],"host_organization_lineage_names":["National University of San Marcos"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Anales de la Facultad de Medicina","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://revistasinvestigacion.unmsm.edu.pe/index.php/anales/article/download/16846/14338","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077895975","display_name":"Juan Pablo Murillo","orcid":"https://orcid.org/0000-0003-3710-2804","observed_orcids":["https://orcid.org/0000-0003-3710-2804"]},"institutions":[{"id":"https://openalex.org/I192513696","display_name":"National University of San Marcos","ror":"https://ror.org/006vs7897","country_code":"PE","type":"education","lineage":["https://openalex.org/I192513696"]},{"id":"https://openalex.org/I4405266338","display_name":"Superintendencia Nacional de Salud","ror":"https://ror.org/0273q0494","country_code":"PE","type":"government","lineage":["https://openalex.org/I4210149555","https://openalex.org/I4405266338"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Juan Pablo Murillo","raw_affiliation_strings":["Intendencia de Investigaci\u00f3n y Desarrollo, Superintendencia Nacional de Salud SUSALUD. Lima, Per\u00fa.; Facultad de Medicina, Universidad Nacional Mayor de San Marcos. Lima, Per\u00fa","Facultad de Medicina, Universidad Nacional Mayor de San Marcos. Lima, Per\u00fa","Intendencia de Investigaci\u00f3n y Desarrollo, Superintendencia Nacional de Salud SUSALUD. Lima, Per\u00fa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Intendencia de Investigaci\u00f3n y Desarrollo, Superintendencia Nacional de Salud SUSALUD. Lima, Per\u00fa.; Facultad de Medicina, Universidad Nacional Mayor de San Marcos. Lima, Per\u00fa","institution_ids":["https://openalex.org/I192513696","https://openalex.org/I4405266338"]},{"raw_affiliation_string":"Facultad de Medicina, Universidad Nacional Mayor de San Marcos. Lima, Per\u00fa","institution_ids":["https://openalex.org/I192513696"]},{"raw_affiliation_string":"Intendencia de Investigaci\u00f3n y Desarrollo, Superintendencia Nacional de Salud SUSALUD. Lima, Per\u00fa","institution_ids":["https://openalex.org/I4405266338"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030335210","display_name":"Luciana Bellido-Boza","orcid":"https://orcid.org/0000-0003-0825-9271","observed_orcids":["https://orcid.org/0000-0003-0825-9271"]},"institutions":[{"id":"https://openalex.org/I1311157440","display_name":"Peruvian University of Applied Sciences","ror":"https://ror.org/047xrr705","country_code":"PE","type":"education","lineage":["https://openalex.org/I1311157440"]},{"id":"https://openalex.org/I4405266338","display_name":"Superintendencia Nacional de Salud","ror":"https://ror.org/0273q0494","country_code":"PE","type":"government","lineage":["https://openalex.org/I4210149555","https://openalex.org/I4405266338"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Luciana Bellido-Boza","raw_affiliation_strings":["Intendencia de Investigaci\u00f3n y Desarrollo, Superintendencia Nacional de Salud SUSALUD. Lima, Per\u00fa.; Facultad de Ciencias de la Salud, Universidad Peruana de Ciencias Aplicadas. Lima, Per\u00fa","Facultad de Ciencias de la Salud, Universidad Peruana de Ciencias Aplicadas. Lima, Per\u00fa","Intendencia de Investigaci\u00f3n y Desarrollo, Superintendencia Nacional de Salud SUSALUD. Lima, Per\u00fa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Intendencia de Investigaci\u00f3n y Desarrollo, Superintendencia Nacional de Salud SUSALUD. Lima, Per\u00fa.; Facultad de Ciencias de la Salud, Universidad Peruana de Ciencias Aplicadas. Lima, Per\u00fa","institution_ids":["https://openalex.org/I1311157440","https://openalex.org/I4405266338"]},{"raw_affiliation_string":"Facultad de Ciencias de la Salud, Universidad Peruana de Ciencias Aplicadas. Lima, Per\u00fa","institution_ids":["https://openalex.org/I1311157440"]},{"raw_affiliation_string":"Intendencia de Investigaci\u00f3n y Desarrollo, Superintendencia Nacional de Salud SUSALUD. Lima, Per\u00fa","institution_ids":["https://openalex.org/I4405266338"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055407689","display_name":"Percy Huaman\u00ed-\u00d1ahuinlla","orcid":"https://orcid.org/0000-0002-8574-4599","observed_orcids":["https://orcid.org/0000-0002-8574-4599"]},"institutions":[{"id":"https://openalex.org/I4405266338","display_name":"Superintendencia Nacional de Salud","ror":"https://ror.org/0273q0494","country_code":"PE","type":"government","lineage":["https://openalex.org/I4210149555","https://openalex.org/I4405266338"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Percy Huamani-\u00d1ahuinlla","raw_affiliation_strings":["Intendencia de Investigaci\u00f3n y Desarrollo, Superintendencia Nacional de Salud SUSALUD. Lima, Per\u00fa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Intendencia de Investigaci\u00f3n y Desarrollo, Superintendencia Nacional de Salud SUSALUD. Lima, Per\u00fa","institution_ids":["https://openalex.org/I4405266338"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041700654","display_name":"Gladys Garnica-Pinazo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405266338","display_name":"Superintendencia Nacional de Salud","ror":"https://ror.org/0273q0494","country_code":"PE","type":"government","lineage":["https://openalex.org/I4210149555","https://openalex.org/I4405266338"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Gladys Garnica-Pinazo","raw_affiliation_strings":["Intendencia de Investigaci\u00f3n y Desarrollo, Superintendencia Nacional de Salud SUSALUD. Lima, Per\u00fa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Intendencia de Investigaci\u00f3n y Desarrollo, Superintendencia Nacional de Salud SUSALUD. Lima, Per\u00fa","institution_ids":["https://openalex.org/I4405266338"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028531081","display_name":"\u00d3scar Munares-Garc\u00eda","orcid":"https://orcid.org/0000-0001-7705-0530","observed_orcids":["https://orcid.org/0000-0001-7705-0530"]},"institutions":[{"id":"https://openalex.org/I192513696","display_name":"National University of San Marcos","ror":"https://ror.org/006vs7897","country_code":"PE","type":"education","lineage":["https://openalex.org/I192513696"]},{"id":"https://openalex.org/I4405266338","display_name":"Superintendencia Nacional de Salud","ror":"https://ror.org/0273q0494","country_code":"PE","type":"government","lineage":["https://openalex.org/I4210149555","https://openalex.org/I4405266338"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Oscar Munares-Garc\u00eda","raw_affiliation_strings":["Intendencia de Investigaci\u00f3n y Desarrollo, Superintendencia Nacional de Salud SUSALUD. Lima, Per\u00fa.; Facultad de Medicina, Universidad Nacional Mayor de San Marcos. Lima, Per\u00fa","Facultad de Medicina, Universidad Nacional Mayor de San Marcos. Lima, Per\u00fa","Intendencia de Investigaci\u00f3n y Desarrollo, Superintendencia Nacional de Salud SUSALUD. Lima, Per\u00fa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Intendencia de Investigaci\u00f3n y Desarrollo, Superintendencia Nacional de Salud SUSALUD. Lima, Per\u00fa.; Facultad de Medicina, Universidad Nacional Mayor de San Marcos. Lima, Per\u00fa","institution_ids":["https://openalex.org/I192513696","https://openalex.org/I4405266338"]},{"raw_affiliation_string":"Facultad de Medicina, Universidad Nacional Mayor de San Marcos. Lima, Per\u00fa","institution_ids":["https://openalex.org/I192513696"]},{"raw_affiliation_string":"Intendencia de Investigaci\u00f3n y Desarrollo, Superintendencia Nacional de Salud SUSALUD. Lima, Per\u00fa","institution_ids":["https://openalex.org/I4405266338"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5081416964","display_name":"Jos\u00e9 Carlos Del Carmen Sara","orcid":"https://orcid.org/0000-0002-8188-3276","observed_orcids":["https://orcid.org/0000-0002-8188-3276"]},"institutions":[{"id":"https://openalex.org/I192513696","display_name":"National University of San Marcos","ror":"https://ror.org/006vs7897","country_code":"PE","type":"education","lineage":["https://openalex.org/I192513696"]},{"id":"https://openalex.org/I4405266338","display_name":"Superintendencia Nacional de Salud","ror":"https://ror.org/0273q0494","country_code":"PE","type":"government","lineage":["https://openalex.org/I4210149555","https://openalex.org/I4405266338"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Jos\u00e9 Del-Carmen","raw_affiliation_strings":["Facultad de Medicina, Universidad Nacional Mayor de San Marcos. Lima, Per\u00fa.; Superintendencia Nacional de Salud (SUSALUD). Lima, Per\u00fa","Facultad de Medicina, Universidad Nacional Mayor de San Marcos. Lima, Per\u00fa","Superintendencia Nacional de Salud (SUSALUD). Lima, Per\u00fa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Facultad de Medicina, Universidad Nacional Mayor de San Marcos. Lima, Per\u00fa.; Superintendencia Nacional de Salud (SUSALUD). Lima, Per\u00fa","institution_ids":["https://openalex.org/I192513696","https://openalex.org/I4405266338"]},{"raw_affiliation_string":"Facultad de Medicina, Universidad Nacional Mayor de San Marcos. Lima, Per\u00fa","institution_ids":["https://openalex.org/I192513696"]},{"raw_affiliation_string":"Superintendencia Nacional de Salud (SUSALUD). Lima, Per\u00fa","institution_ids":["https://openalex.org/I4405266338"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.7418,"has_fulltext":true,"cited_by_count":37,"citation_normalized_percentile":{"value":0.92207248,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":100},"biblio":{"volume":"80","issue":"3","first_page":"288","last_page":"97"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9413999915122986,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9413999915122986,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.04809999838471413,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.0044999998062849045,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.7329999804496765},{"id":"https://openalex.org/keywords/waiting-time","display_name":"waiting time","score":0.8769999742507935},{"id":"https://openalex.org/keywords/quality-of-care","display_name":"quality of care","score":0.47600001096725464},{"id":"https://openalex.org/keywords/public-health-services","display_name":"public health services","score":0.628000020980835},{"id":"https://openalex.org/keywords/private-healthcare","display_name":"private health care","score":0.972000002861023},{"id":"https://openalex.org/keywords/seguro-integral-de-salud","display_name":"Seguro Integral de Salud","score":0.8299999833106995},{"id":"https://openalex.org/keywords/essalud","display_name":"EsSalud","score":0.9599999785423279},{"id":"https://openalex.org/keywords/health-insurance","display_name":"health insurance","score":0.4020000100135803},{"id":"https://openalex.org/keywords/health-system-performance","display_name":"health system performance","score":0.3869999945163727},{"id":"https://openalex.org/keywords/peru","display_name":"Peru","score":0.5960000157356262},{"id":"https://openalex.org/keywords/health-workforce-shortage","display_name":"health workforce shortage","score":0.35899999737739563},{"id":"https://openalex.org/keywords/health-care-utilization","display_name":"health care utilization","score":0.3490000069141388}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.5413297414779663},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.36018264293670654},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3565136194229126},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.33099281787872314},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.17249846458435059}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.15381/anales.803.16846","doi":"https://doi.org/10.15381/anales.803.16846","is_oa":true,"landing_page_url":"https://doi.org/10.15381/anales.803.16846","pdf_url":"https://revistasinvestigacion.unmsm.edu.pe/index.php/anales/article/download/16846/14338","source":{"id":"https://openalex.org/S4210221842","display_name":"Anales de la Facultad de Medicina","issn_l":"1025-5583","issn":["1025-5583","1609-9419"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","latindex","norway-1","poland-20","scielo"],"host_organization":"https://openalex.org/P4310318246","host_organization_name":"National University of San Marcos","host_organization_lineage":["https://openalex.org/P4310318246"],"host_organization_lineage_names":["National University of San Marcos"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Anales de la Facultad de Medicina","raw_type":"journal-article"},{"id":"pmh:oai:ojs.csi.unmsm:article/16846","doi":null,"is_oa":true,"landing_page_url":"https://revistasinvestigacion.unmsm.edu.pe/index.php/anales/article/view/16846","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Anales de la Facultad de Medicina; Vol 80 No 3 (2019); 288-97","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:dialnet.unirioja.es:ART0001437050","doi":null,"is_oa":false,"landing_page_url":"https://dialnet.unirioja.es/servlet/oaiart?codigo=7780652","pdf_url":null,"source":{"id":"https://openalex.org/S4306401293","display_name":"Dialnet (Universidad de la Rioja)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I168974976","host_organization_name":"Universidad de La Rioja","host_organization_lineage":["https://openalex.org/I168974976"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Anales de la Facultad de Medicina, ISSN 1609-9419, Vol. 80, N\u00ba. 3, 2019, pags. 288-297","raw_type":"text (article)"},{"id":"pmh:oai:doaj.org/article:9eebfa95765048448129b574b3538092","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/9eebfa95765048448129b574b3538092","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Anales de la Facultad de Medicina, Vol 80, Iss 3, Pp 288-97 (2019)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.15381/anales.803.16846","doi":"https://doi.org/10.15381/anales.803.16846","is_oa":true,"landing_page_url":"https://doi.org/10.15381/anales.803.16846","pdf_url":"https://revistasinvestigacion.unmsm.edu.pe/index.php/anales/article/download/16846/14338","source":{"id":"https://openalex.org/S4210221842","display_name":"Anales de la Facultad de Medicina","issn_l":"1025-5583","issn":["1025-5583","1609-9419"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","latindex","norway-1","poland-20","scielo"],"host_organization":"https://openalex.org/P4310318246","host_organization_name":"National University of San Marcos","host_organization_lineage":["https://openalex.org/P4310318246"],"host_organization_lineage_names":["National University of San Marcos"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Anales de la Facultad de Medicina","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being","score":0.9391000270843506}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2992012176.pdf","grobid_xml":"https://content.openalex.org/works/W2992012176.grobid-xml"},"referenced_works_count":15,"referenced_works":["https://openalex.org/W1485390346","https://openalex.org/W1528005866","https://openalex.org/W2077610253","https://openalex.org/W2104183116","https://openalex.org/W2108219845","https://openalex.org/W2117603212","https://openalex.org/W2145806829","https://openalex.org/W2257166458","https://openalex.org/W2569691893","https://openalex.org/W2894119010","https://openalex.org/W2902308273","https://openalex.org/W2956649612","https://openalex.org/W4220979851","https://openalex.org/W4230973621","https://openalex.org/W4252403060"],"related_works":["https://openalex.org/W6961812495","https://openalex.org/W2782860362","https://openalex.org/W7006324874","https://openalex.org/W7047355679","https://openalex.org/W2953404051","https://openalex.org/W4402230314","https://openalex.org/W7169833971","https://openalex.org/W7155267853","https://openalex.org/W7155256029","https://openalex.org/W7026711101"],"abstract_inverted_index":{"Introducci\u00f3n:":[0],"Los":[1,99,124],"sistemas":[2],"de":[3,10,13,16,26,30,34,36,48,52,54,65,81,101,130,140,171,174,221,224,227,247,249,255],"salud":[4,37,82,228],"requieren":[5],"contar":[6],"con":[7,93,232],"evaluaciones":[8],"acerca":[9],"la":[11,14,49,94,157,197,233,238,252],"calidad":[12],"entrega":[15],"los":[17,24,70,146,187,206,210,222,225],"servicios":[18,35,226],"en":[19,32,56,156,196],"el":[20,76,118,200,216],"Per\u00fa.":[21],"Objetivo:":[22],"Estimar":[23],"niveles":[25,100],"satisfacci\u00f3n":[27,90,102,158],"y":[28,39,61,112,121,134,137,181,191,214,219,242],"tiempo":[29,64,170,248],"espera":[31,66,172,250],"usuarios":[33,125,223],"p\u00fablicos":[38],"privados":[40],"peruanos.":[41],"M\u00e9todos:":[42],"An\u00e1lisis":[43],"secundario":[44],"del":[45,96,169],"cuestionario":[46],"1":[47],"Encuesta":[50],"Nacional":[51],"Satisfacci\u00f3n":[53],"Usuarios":[55],"Salud":[57,131,141],"(ENSUSALUD)":[58],"2014,":[59,119,189,212],"2015":[60,120,190,213],"2016.":[62],"El":[63],"fue":[67,91,173,199,254],"definido":[68],"como":[69],"minutos":[71],"que":[72,75,84,147,153],"tom\u00f3":[73],"desde":[74],"usuario":[77],"lleg\u00f3":[78],"al":[79,86,127],"establecimiento":[80],"hasta":[83],"ingres\u00f3":[85],"consultorio":[87],"m\u00e9dico.":[88],"La":[89,163,167,194,245],"evaluada":[92],"percepci\u00f3n":[95],"usuario.":[97],"Resultados:":[98],"fueron:":[103],"70,1%":[104],"(IC":[105,109,114],"95%":[106,110,115],"69,7%-71,2%);":[107],"73,7%":[108,218],"72,5%-74,9%);":[111],"73,9%":[113,220],"72,6%-75,1%)":[116],"para":[117,186,251],"2016,":[122,192,215],"respectivamente.":[123,193],"afiliados":[126],"Seguro":[128,138],"Integral":[129],"(2014:":[132],"67,7%":[133],"2016:":[135],"67,6%)":[136],"Social":[139],"(EsSalud)":[142],"(2015:":[143],"67,2%)":[144],"fueron":[145,159],"presentaron":[148,154],"menores":[149],"porcentajes.":[150],"Las":[151],"regiones":[152],"incremento":[155],"Cajamarca":[160],"(2016-2014:":[161,165],"26%),":[162],"Libertad":[164],"26%).":[166],"mediana":[168,246],"60":[175,256],"(q1-q3:":[176,179,183],"30-120),":[177],"75":[178,182],"30-150)":[180],"35-140)":[184],"minutos,":[185],"a\u00f1os":[188,211],"demora":[195],"atenci\u00f3n":[198,253],"problema":[201],"m\u00e1s":[202],"frecuente":[203],"identificado":[204],"por":[205,240],"usuarios.":[207],"Conclusiones:":[208],"En":[209],"70,1%,":[217],"peruanos":[229],"estuvieron":[230],"satisfechos":[231],"atenci\u00f3n.":[234],"Se":[235],"debe":[236],"considerar":[237],"heterogeneidad":[239],"territorios":[241],"entidad":[243],"financiera.":[244],"minutos.":[257]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":17},{"year":2022,"cited_by_count":9},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2019-12-13T00:00:00"}