{"id":"https://openalex.org/W2991055063","doi":"https://doi.org/10.1080/0267257x.2019.1696876","title":"Value co-destruction and its effects on value appropriation","display_name":"Value co-destruction and its effects on value appropriation","publication_year":2019,"publication_date":"2019-12-02","ids":{"openalex":"https://openalex.org/W2991055063","doi":"https://doi.org/10.1080/0267257x.2019.1696876","mag":"2991055063"},"language":"en","primary_location":{"id":"doi:10.1080/0267257x.2019.1696876","doi":"https://doi.org/10.1080/0267257x.2019.1696876","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0267257x.2019.1696876","pdf_url":null,"source":{"id":"https://openalex.org/S14291815","display_name":"Journal of Marketing Management","issn_l":"0267-257X","issn":["0267-257X","1472-1376"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Marketing Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079942811","display_name":"Daniela Corsaro","orcid":"https://orcid.org/0000-0002-1064-3080","observed_orcids":["https://orcid.org/0000-0002-1064-3080"]},"institutions":[{"id":"https://openalex.org/I200420086","display_name":"IULM University","ror":"https://ror.org/04pp4xq32","country_code":"IT","type":"education","lineage":["https://openalex.org/I200420086"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Daniela Corsaro","raw_affiliation_strings":["Department of Business, Law, Economics and Consumer Behavior, Universit\u00e0 IULM, Milano, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business, Law, Economics and Consumer Behavior, Universit\u00e0 IULM, Milano, Italy","institution_ids":["https://openalex.org/I200420086"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5079942811"],"corresponding_institution_ids":["https://openalex.org/I200420086"],"apc_list":null,"apc_paid":null,"fwci":3.9297,"has_fulltext":false,"cited_by_count":40,"citation_normalized_percentile":{"value":0.93335226,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"36","issue":"1-2","first_page":"100","last_page":"127"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.004800000227987766,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","score":0.0007999999797903001,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/value-co-destruction","display_name":"value co-destruction","score":0.9869999885559082},{"id":"https://openalex.org/keywords/value-appropriation","display_name":"value appropriation","score":0.9850000143051147},{"id":"https://openalex.org/keywords/value-co-creation","display_name":"value co-creation","score":0.8650000095367432},{"id":"https://openalex.org/keywords/business-relationships","display_name":"business relationships","score":0.9139999747276306},{"id":"https://openalex.org/keywords/unfairness","display_name":"unfairness","score":0.6430000066757202},{"id":"https://openalex.org/keywords/relationship-management","display_name":"relationship management","score":0.5839999914169312}],"concepts":[{"id":"https://openalex.org/C2776931063","wikidata":"https://www.wikidata.org/wiki/Q4781738","display_name":"Appropriation","level":2,"score":0.8371239900588989},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.8124904632568359},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5839065313339233},{"id":"https://openalex.org/C147239956","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Business value","level":3,"score":0.46148648858070374},{"id":"https://openalex.org/C2781155252","wikidata":"https://www.wikidata.org/wiki/Q2270945","display_name":"Co-creation","level":2,"score":0.451314240694046},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3780471086502075},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3378114700317383},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21616628766059875},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.1577652394771576},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.15143361687660217},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0878000259399414},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.08271923661231995},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.06493794918060303},{"id":"https://openalex.org/C2776943663","wikidata":"https://www.wikidata.org/wiki/Q165687","display_name":"Human capital","level":2,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/0267257x.2019.1696876","doi":"https://doi.org/10.1080/0267257x.2019.1696876","is_oa":false,"landing_page_url":"https://doi.org/10.1080/0267257x.2019.1696876","pdf_url":null,"source":{"id":"https://openalex.org/S14291815","display_name":"Journal of Marketing Management","issn_l":"0267-257X","issn":["0267-257X","1472-1376"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Marketing Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":112,"referenced_works":["https://openalex.org/W1521832","https://openalex.org/W54101659","https://openalex.org/W66837384","https://openalex.org/W123080854","https://openalex.org/W201578715","https://openalex.org/W592865112","https://openalex.org/W1495133141","https://openalex.org/W1501113945","https://openalex.org/W1503312812","https://openalex.org/W1532493819","https://openalex.org/W1556178170","https://openalex.org/W1557601470","https://openalex.org/W1580822284","https://openalex.org/W1966026273","https://openalex.org/W1970615563","https://openalex.org/W1971520635","https://openalex.org/W1971873000","https://openalex.org/W1980388464","https://openalex.org/W1980413141","https://openalex.org/W1981213213","https://openalex.org/W1987139141","https://openalex.org/W1988275678","https://openalex.org/W1990660584","https://openalex.org/W1991670833","https://openalex.org/W1992811028","https://openalex.org/W1993326409","https://openalex.org/W1996865319","https://openalex.org/W1998044933","https://openalex.org/W1999359683","https://openalex.org/W2001965664","https://openalex.org/W2002704355","https://openalex.org/W2005618898","https://openalex.org/W2008810867","https://openalex.org/W2010880342","https://openalex.org/W2013659654","https://openalex.org/W2014183053","https://openalex.org/W2014583332","https://openalex.org/W2015333657","https://openalex.org/W2017252921","https://openalex.org/W2017613618","https://openalex.org/W2018211116","https://openalex.org/W2023302366","https://openalex.org/W2023416364","https://openalex.org/W2026014848","https://openalex.org/W2026477415","https://openalex.org/W2036564235","https://openalex.org/W2037955071","https://openalex.org/W2038438776","https://openalex.org/W2039236606","https://openalex.org/W2040957735","https://openalex.org/W2049745889","https://openalex.org/W2050308155","https://openalex.org/W2051150366","https://openalex.org/W2053770828","https://openalex.org/W2054877429","https://openalex.org/W2057528128","https://openalex.org/W2059229243","https://openalex.org/W2059475401","https://openalex.org/W2059702009","https://openalex.org/W2060242101","https://openalex.org/W2062857249","https://openalex.org/W2066240089","https://openalex.org/W2066675881","https://openalex.org/W2067699704","https://openalex.org/W2074442349","https://openalex.org/W2077820623","https://openalex.org/W2080196641","https://openalex.org/W2086822715","https://openalex.org/W2089105679","https://openalex.org/W2095054843","https://openalex.org/W2095299437","https://openalex.org/W2098408912","https://openalex.org/W2105755540","https://openalex.org/W2108183214","https://openalex.org/W2111813090","https://openalex.org/W2116985830","https://openalex.org/W2120929299","https://openalex.org/W2127967895","https://openalex.org/W2129731100","https://openalex.org/W2130444170","https://openalex.org/W2132081716","https://openalex.org/W2133469585","https://openalex.org/W2135526934","https://openalex.org/W2140397234","https://openalex.org/W2147372132","https://openalex.org/W2149247026","https://openalex.org/W2157846204","https://openalex.org/W2158980306","https://openalex.org/W2161121119","https://openalex.org/W2168336802","https://openalex.org/W2170918292","https://openalex.org/W2216038544","https://openalex.org/W2296944348","https://openalex.org/W2313782691","https://openalex.org/W2314002611","https://openalex.org/W2316371851","https://openalex.org/W2326787527","https://openalex.org/W2398408595","https://openalex.org/W2414778007","https://openalex.org/W2584759362","https://openalex.org/W2601946029","https://openalex.org/W2769918765","https://openalex.org/W2774868743","https://openalex.org/W2782683037","https://openalex.org/W2801151858","https://openalex.org/W2883522382","https://openalex.org/W3011865677","https://openalex.org/W4234810133","https://openalex.org/W4240860573","https://openalex.org/W4244259805","https://openalex.org/W4249296463","https://openalex.org/W4256317994"],"related_works":["https://openalex.org/W2782683037","https://openalex.org/W2946493941","https://openalex.org/W215706708","https://openalex.org/W2754657437","https://openalex.org/W1137302780","https://openalex.org/W2414778007","https://openalex.org/W4283836140","https://openalex.org/W2883703449","https://openalex.org/W4312116008","https://openalex.org/W2398408595"],"abstract_inverted_index":{"The":[0,53,132],"importance":[1],"of":[2,6,69,110,114,125],"the":[3,17,93,96],"fair":[4],"appropriation":[5,35],"co-created":[7,27],"value":[8,23,34,37,47,65,86,100,103,111,129,142],"in":[9,16,20,64],"business":[10,21],"relationships":[11],"has":[12],"been":[13],"widely":[14],"emphasised":[15],"literature.":[18],"However,":[19],"relationships,":[22],"can":[24],"be":[25],"both":[26],"and":[28,72,102,112,119],"co-destructed,":[29],"but":[30],"what":[31,45],"happens":[32],"to":[33,91,121],"when":[36],"is":[38,56],"co-destructed?":[39],"Previous":[40],"studies":[41],"have":[42,84],"focused":[43],"on":[44],"causes":[46],"co-destruction,":[48,87],"rather":[49],"than":[50],"its":[51],"effects.":[52,131],"question":[54],"posed":[55],"relevant":[57],"because":[58],"some":[59],"actors":[60],"experience":[61],"higher":[62],"diminutions":[63],"appropriation,":[66],"generating":[67],"perceptions":[68],"inequities,":[70],"dissatisfaction,":[71],"tensions.":[73],"By":[74],"analysing":[75],"data":[76],"from":[77,141],"39":[78],"qualitative":[79],"interviews":[80],"with":[81],"companies":[82],"that":[83],"experienced":[85],"this":[88],"paper":[89,133],"attempts":[90],"identify":[92],"reasons":[94,126],"for":[95,127,138],"unbalanced":[97],"relationship":[98],"between":[99],"co-destruction":[101,130],"appropriation.":[104],"Two":[105],"higher-level":[106],"dimensions":[107],"\u2013":[108,116],"awareness":[109,113],"context":[115],"are":[117],"identified":[118],"used":[120],"generate":[122],"four":[123],"clusters":[124],"disproportionate":[128],"also":[134],"pinpoints":[135],"specific":[136],"actions":[137],"managing":[139],"unfairness":[140],"co-destruction.":[143]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2019-12-05T00:00:00"}
