{"id":"https://openalex.org/W2989283057","doi":null,"title":"Kualitas pelayanan dan keputusan pembelian: Konsep dan teori","display_name":"Kualitas pelayanan dan keputusan pembelian: Konsep dan teori","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2989283057","mag":"2989283057"},"language":"id","primary_location":{"id":"pmh:oai:repository.uin-malang.ac.id:4782","doi":null,"is_oa":false,"landing_page_url":"http://repository.uin-malang.ac.id/4782/1/4782.pdf","pdf_url":"http://repository.uin-malang.ac.id/4782/1/4782.pdf","source":{"id":"https://openalex.org/S4306400437","display_name":"Research Repository Universitas Islam Negeri Maulana Malik Ibrahim (University of Southampton)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I43439940","host_organization_name":"University of Southampton","host_organization_lineage":["https://openalex.org/I43439940"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Book"},"volume":null,"type":"book","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059783111","display_name":"Salim Al Idrus","orcid":"https://orcid.org/0000-0001-5257-3431","observed_orcids":["https://orcid.org/0000-0001-5257-3431"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Salim Al Idrus","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-5257-3431","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5059783111"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.3356,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.68553459,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":99},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.008799999952316284,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.996999979019165},{"id":"https://openalex.org/keywords/purchase-decision","display_name":"purchase decision","score":0.8479999899864197},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.9729999899864197},{"id":"https://openalex.org/keywords/restaurant-industry","display_name":"restaurant industry","score":0.6389999985694885},{"id":"https://openalex.org/keywords/foodservice-industry","display_name":"food service industry","score":0.6679999828338623},{"id":"https://openalex.org/keywords/business-competition","display_name":"business competition","score":0.6290000081062317},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.5509999990463257},{"id":"https://openalex.org/keywords/local-restaurants","display_name":"local restaurants","score":0.41999998688697815}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.5040766000747681},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.40733662247657776},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.07173129916191101}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:repository.uin-malang.ac.id:4782","doi":null,"is_oa":false,"landing_page_url":"http://repository.uin-malang.ac.id/4782/1/4782.pdf","pdf_url":"http://repository.uin-malang.ac.id/4782/1/4782.pdf","source":{"id":"https://openalex.org/S4306400437","display_name":"Research Repository Universitas Islam Negeri Maulana Malik Ibrahim (University of Southampton)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I43439940","host_organization_name":"University of Southampton","host_organization_lineage":["https://openalex.org/I43439940"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Book"},{"id":"mag:2989283057","doi":null,"is_oa":false,"landing_page_url":"http://repository.uin-malang.ac.id/4782/","pdf_url":null,"source":{"id":"https://openalex.org/S4306475760","display_name":"Media Nusa Creative eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Media Nusa Creative eBooks","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7029866055","https://openalex.org/W2528292270","https://openalex.org/W2560797728","https://openalex.org/W7126126306","https://openalex.org/W1009156384","https://openalex.org/W7004901072","https://openalex.org/W7042470342","https://openalex.org/W7014204647","https://openalex.org/W2621267536","https://openalex.org/W2336326295"],"abstract_inverted_index":{"Persaingan":[0],"bisnis":[1,86,91],"antar":[2],"perusahaan":[3],"sangat":[4],"ketat":[5,130],"di":[6,68,77,110,116],"era":[7],"globalisasi":[8],"ini,":[9],"hal":[10,155],"ini":[11,80,156],"dapat":[12],"dilihat":[13],"dengan":[14,38,44,126,140],"semakin":[15,59,148],"luasnya":[16],"jaringan":[17],"ekonomi":[18],"nasional":[19],"maupun":[20],"internasional":[21],"melalui":[22],"perdagangan.":[23],"Perusahaan":[24],"yang":[25,34,41,48,71,88,153],"ingin":[26],"maju":[27],"dan":[28,36,52,74,99,128],"berkembang":[29],"harus":[30,120],"bisa":[31],"menyajikan":[32],"produk":[33,47],"baik":[35],"bermutu":[37],"nilai":[39],"jual":[40],"mampu":[42],"berssaing":[43],"pasaran,":[45],"penyerahan":[46],"jauh":[49],"lebih":[50,133],"cepat,":[51],"memberikan":[53],"pelayan":[54],"terbaik":[55],"kepada":[56],"konsumen.":[57],"Dengan":[58],"berkembangnya":[60,149],"sektor":[61],"perdagangan":[62],"tersebut":[63,165],"maka":[64],"memunculkan":[65],"juga":[66,81,147],"usaha-usaha":[67],"bidang":[69,111,117],"perekonomian":[70],"ikut":[72],"masuk":[73],"dikenai":[75],"keberadaannya":[76],"Indonesia.":[78],"Hal":[79],"berpengaruh":[82],"pada":[83,90],"para":[84,160],"pelaku":[85],"khususnya":[87],"bergerak":[89],"rumah":[92,118,143,150,162],"makan.":[93],"\\n":[94],"\\nPentingnya":[95],"memahami":[96],"perilaku":[97],"konsumen":[98],"keputusan":[100],"pembelian":[101],"berlaku":[102],"untuk":[103,166,169],"semua":[104],"jenis":[105],"industri,":[106],"tidak":[107],"terkecuali":[108],"usaha":[109],"makanan":[112],"(rumah":[113],"makan).":[114],"Usaha":[115],"makan":[119,145,151,163],"mumpuni":[121],"dalam":[122,135],"pengembangan":[123],"potensi":[124],"diri":[125],"kondisi":[127],"persaingan":[129,168],"sehingga":[131],"akan":[132],"mudah":[134],"mengantisipasi":[136],"serta":[137],"menghadapi":[138],"situasi":[139],"kompetitif":[141],"diantara":[142],"makan-rumah":[144],"lainnya,":[146],"lokal,":[152],"tentunya":[154],"menimbulkan":[157],"konsekuensi":[158],"bagi":[159],"pengusaha":[161],"lokal":[164],"memenangkan":[167],"sebanyak-banyaknya":[170],"mendapatkan":[171],"pembeli.":[172]},"counts_by_year":[{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":9},{"year":2021,"cited_by_count":1}],"updated_date":"2026-10-01T08:54:57.152042","created_date":"2019-11-22T00:00:00"}
