{"id":"https://openalex.org/W2983169154","doi":"https://doi.org/10.4102/td.v15i1.643","title":"Exploring service delivery protests in post-apartheid South African municipalities: A literature review","display_name":"Exploring service delivery protests in post-apartheid South African municipalities: A literature review","publication_year":2019,"publication_date":"2019-11-14","ids":{"openalex":"https://openalex.org/W2983169154","doi":"https://doi.org/10.4102/td.v15i1.643","mag":"2983169154"},"language":"en","primary_location":{"id":"doi:10.4102/td.v15i1.643","doi":"https://doi.org/10.4102/td.v15i1.643","is_oa":true,"landing_page_url":"https://doi.org/10.4102/td.v15i1.643","pdf_url":"https://td-sa.net/index.php/td/article/download/643/1109","source":{"id":"https://openalex.org/S2765048997","display_name":"The Journal for Transdisciplinary Research in Southern Africa","issn_l":"1817-4434","issn":["1817-4434","2415-2005"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["dhet","doaj","jufo-1","norway-1","poland-20","russia-white-list-3","scielo","vabb-shw"],"host_organization":"https://openalex.org/P4310315322","host_organization_name":"AOSIS","host_organization_lineage":["https://openalex.org/P4310315322"],"host_organization_lineage_names":["AOSIS"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Journal for Transdisciplinary Research in Southern Africa","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://td-sa.net/index.php/td/article/download/643/1109","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5086091472","display_name":"Bethuel Sibongiseni Ngcamu","orcid":"https://orcid.org/0000-0002-1507-7583","observed_orcids":["https://orcid.org/0000-0002-1507-7583"]},"institutions":[{"id":"https://openalex.org/I92579986","display_name":"Walter Sisulu University","ror":"https://ror.org/02svzjn28","country_code":"ZA","type":"education","lineage":["https://openalex.org/I92579986"]}],"countries":["ZA"],"is_corresponding":true,"raw_author_name":"Bethuel S. Ngcamu","raw_affiliation_strings":["Department of Governance and Management, Walter Sisulu University, East London"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Governance and Management, Walter Sisulu University, East London","institution_ids":["https://openalex.org/I92579986"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5086091472"],"corresponding_institution_ids":["https://openalex.org/I92579986"],"apc_list":{"value":13310,"currency":"ZAR","value_usd":723},"apc_paid":{"value":13310,"currency":"ZAR","value_usd":723},"fwci":14.8064,"has_fulltext":true,"cited_by_count":51,"citation_normalized_percentile":{"value":0.98533998,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"15","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.4796999990940094,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.4796999990940094,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11695","display_name":"South African History and Culture","score":0.26170000433921814,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12775","display_name":"Legal Issues in South Africa","score":0.21660000085830688,"subfield":{"id":"https://openalex.org/subfields/3308","display_name":"Law"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-delivery-protests","display_name":"service delivery protests","score":0.996999979019165},{"id":"https://openalex.org/keywords/municipal-government","display_name":"municipal government","score":0.5730000138282776},{"id":"https://openalex.org/keywords/post-apartheid-south-africa","display_name":"post-apartheid South Africa","score":0.984000027179718},{"id":"https://openalex.org/keywords/citizen-participation","display_name":"citizen participation","score":0.7400000095367432},{"id":"https://openalex.org/keywords/research-gap","display_name":"research gaps","score":0.4000000059604645},{"id":"https://openalex.org/keywords/local-government","display_name":"local government","score":0.5080000162124634}],"concepts":[{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.7831121683120728},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5840105414390564},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5778024792671204},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5234296321868896},{"id":"https://openalex.org/C199033989","wikidata":"https://www.wikidata.org/wiki/Q1318295","display_name":"Narrative","level":2,"score":0.4687744677066803},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.44895848631858826},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.44664204120635986},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.44062745571136475},{"id":"https://openalex.org/C156325361","wikidata":"https://www.wikidata.org/wiki/Q1152864","display_name":"Grounded theory","level":3,"score":0.41247954964637756},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.38698989152908325},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.37072160840034485},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.27266788482666016},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1792236864566803},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.14296463131904602},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.09395167231559753},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4102/td.v15i1.643","doi":"https://doi.org/10.4102/td.v15i1.643","is_oa":true,"landing_page_url":"https://doi.org/10.4102/td.v15i1.643","pdf_url":"https://td-sa.net/index.php/td/article/download/643/1109","source":{"id":"https://openalex.org/S2765048997","display_name":"The Journal for Transdisciplinary Research in Southern Africa","issn_l":"1817-4434","issn":["1817-4434","2415-2005"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["dhet","doaj","jufo-1","norway-1","poland-20","russia-white-list-3","scielo","vabb-shw"],"host_organization":"https://openalex.org/P4310315322","host_organization_name":"AOSIS","host_organization_lineage":["https://openalex.org/P4310315322"],"host_organization_lineage_names":["AOSIS"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Journal for Transdisciplinary Research in Southern Africa","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:4fdf644549444c75a77aa69da00ae022","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/4fdf644549444c75a77aa69da00ae022","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"The Journal for Transdisciplinary Research in Southern Africa, Vol 15, Iss 1, Pp e1-e9 (2019)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.4102/td.v15i1.643","doi":"https://doi.org/10.4102/td.v15i1.643","is_oa":true,"landing_page_url":"https://doi.org/10.4102/td.v15i1.643","pdf_url":"https://td-sa.net/index.php/td/article/download/643/1109","source":{"id":"https://openalex.org/S2765048997","display_name":"The Journal for Transdisciplinary Research in Southern Africa","issn_l":"1817-4434","issn":["1817-4434","2415-2005"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["dhet","doaj","jufo-1","norway-1","poland-20","russia-white-list-3","scielo","vabb-shw"],"host_organization":"https://openalex.org/P4310315322","host_organization_name":"AOSIS","host_organization_lineage":["https://openalex.org/P4310315322"],"host_organization_lineage_names":["AOSIS"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Journal for Transdisciplinary Research in Southern Africa","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Peace, justice, and strong institutions","score":0.8046000003814697,"id":"https://metadata.un.org/sdg/16"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2983169154.pdf","grobid_xml":"https://content.openalex.org/works/W2983169154.grobid-xml"},"referenced_works_count":23,"referenced_works":["https://openalex.org/W584259926","https://openalex.org/W1485037747","https://openalex.org/W1579330813","https://openalex.org/W1594667321","https://openalex.org/W1860832560","https://openalex.org/W1966510008","https://openalex.org/W1968896159","https://openalex.org/W1980809870","https://openalex.org/W1992390784","https://openalex.org/W2005314229","https://openalex.org/W2019656713","https://openalex.org/W2030910938","https://openalex.org/W2068533416","https://openalex.org/W2087417319","https://openalex.org/W2136801971","https://openalex.org/W2161019732","https://openalex.org/W2278178315","https://openalex.org/W2617653531","https://openalex.org/W2752900713","https://openalex.org/W2796291049","https://openalex.org/W4242114271","https://openalex.org/W4251978119","https://openalex.org/W4388147932"],"related_works":["https://openalex.org/W4381802473","https://openalex.org/W7160784771","https://openalex.org/W2788311145","https://openalex.org/W6967782001","https://openalex.org/W1860832560","https://openalex.org/W4396724128","https://openalex.org/W7157052468","https://openalex.org/W2986075868","https://openalex.org/W6941135168","https://openalex.org/W7222878696"],"abstract_inverted_index":{"Background:":[0],"This":[1,33,176],"literature":[2,81,106],"study":[3,34,99,177],"argues":[4],"that":[5],"some":[6],"studies":[7,122,136,157,233],"published":[8,125],"in":[9,78,145,185,193,217],"South":[10],"Africa":[11],"on":[12,25,82,94,130],"service":[13,40,68,83,95,131,197,211,219],"delivery":[14,41,69,84,132,198,212,220],"protests":[15,42,70,199,221],"at":[16,222,247],"municipal":[17,224,248],"level":[18,225],"are":[19,23,137,158],"unacademic,":[20],"as":[21,38],"they":[22],"based":[24],"mainly":[26],"untested,":[27],"unreliable":[28],"and":[29,55,71,86,113,124,128,165,189,191,200,242,244],"unvalidated":[30],"perceptions.":[31],"Aim:":[32],"addresses":[35],"issues":[36],"such":[37],"how":[39,57,208],"have":[43],"been":[44],"conceptualised":[45],"scientifically":[46],"by":[47],"researchers":[48],"from":[49],"the":[50,58,79,87,105,156,204,218],"perspective":[51],"of":[52,89,91,121,140,155,163,172],"practice,":[53],"policy":[54,243],"industry;":[56],"conceptualisation":[59],"has":[60],"evolved":[61],"over":[62],"time;":[63],"interconnections,":[64],"if":[65],"any,":[66],"between":[67,126],"other":[72],"elements;":[73],"dominant":[74],"dimensions":[75],"or":[76,151],"themes":[77,112],"scientific":[80,205],"protests;":[85],"impact":[88],"lack":[90],"public":[92],"participation":[93],"delivery.":[96],"Method:":[97],"The":[98],"adopts":[100],"a":[101,119,223],"hermeneutic":[102],"framework,":[103],"with":[104,160,234],"obtained":[107],"classified,":[108],"mapped,":[109],"critically":[110],"assessed,":[111],"arguments":[114],"developed.":[115],"Results:":[116],"There":[117],"is":[118,178],"paucity":[120],"conducted":[123],"1994":[127],"2000":[129],"protests.":[133,213],"Secondly,":[134],"most":[135,154],"narrative":[138],"analyses":[139],"protest":[141],"events":[142],"not":[143],"grounded":[144],"any":[146],"research":[147],"philosophy,":[148],"tradition,":[149],"theory":[150],"framework.":[152],"Lastly,":[153],"qualitative,":[159],"no":[161],"evidence":[162],"reliability":[164],"validity":[166],"being":[167],"tested":[168],"and,":[169],"consequently,":[170],"acceptability":[171],"their":[173],"findings.":[174],"Conclusion:":[175],"expected":[179],"to":[180,195,203,226,230,237,239],"play":[181],"an":[182,235],"important":[183],"role":[184],"shaping":[186],"government":[187],"policies":[188],"practices":[190],"assisting":[192],"planning":[194],"mitigate":[196],"also":[201],"contribute":[202,238],"knowledge":[206],"regarding":[207],"scholars":[209,229],"perceive":[210],"It":[214],"depicts":[215],"gaps":[216],"draw":[227],"future":[228],"conduct":[231],"empirical":[232],"aim":[236],"theory,":[240],"concept":[241],"advise":[245],"decision-makers":[246],"levels.":[249]},"counts_by_year":[{"year":2026,"cited_by_count":9},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":12},{"year":2022,"cited_by_count":11},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-09-11T09:22:31.653822","created_date":"2019-11-22T00:00:00"}