{"id":"https://openalex.org/W2981078486","doi":"https://doi.org/10.1080/19368623.2019.1653806","title":"Impact of Tangible and Intangible Restaurant Attributes on Overall Experience: A Consumer Oriented Approach","display_name":"Impact of Tangible and Intangible Restaurant Attributes on Overall Experience: A Consumer Oriented Approach","publication_year":2019,"publication_date":"2019-10-15","ids":{"openalex":"https://openalex.org/W2981078486","doi":"https://doi.org/10.1080/19368623.2019.1653806","mag":"2981078486"},"language":"en","primary_location":{"id":"doi:10.1080/19368623.2019.1653806","doi":"https://doi.org/10.1080/19368623.2019.1653806","is_oa":false,"landing_page_url":"https://doi.org/10.1080/19368623.2019.1653806","pdf_url":null,"source":{"id":"https://openalex.org/S118298121","display_name":"Journal of Hospitality Marketing & Management","issn_l":"1936-8623","issn":["1936-8623","1936-8631"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-4","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospitality Marketing &amp; Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042950680","display_name":"Kurtulu\u015f Karamustafa","orcid":"https://orcid.org/0000-0002-6581-6276","observed_orcids":["https://orcid.org/0000-0002-6581-6276"]},"institutions":[{"id":"https://openalex.org/I4387154747","display_name":"Kayseri \u00dcniversitesi","ror":"https://ror.org/005zfy155","country_code":"TR","type":"education","lineage":["https://openalex.org/I4387154747"]},{"id":"https://openalex.org/I87673952","display_name":"Erciyes University","ror":"https://ror.org/047g8vk19","country_code":"TR","type":"education","lineage":["https://openalex.org/I87673952"]}],"countries":["TR"],"is_corresponding":true,"raw_author_name":"Kurtulus Karamustafa","raw_affiliation_strings":["Faculty of Tourism, Erciyes University, Kayseri, Turkey","Rectorship, Kayseri University, Kayseri, Turkey"],"raw_orcid":"https://orcid.org/0000-0002-6581-6276","affiliations":[{"raw_affiliation_string":"Faculty of Tourism, Erciyes University, Kayseri, Turkey","institution_ids":["https://openalex.org/I87673952"]},{"raw_affiliation_string":"Rectorship, Kayseri University, Kayseri, Turkey","institution_ids":["https://openalex.org/I4387154747"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5056150423","display_name":"Pembe \u00dclker","orcid":"https://orcid.org/0000-0002-1017-7200","observed_orcids":["https://orcid.org/0000-0002-1017-7200"]},"institutions":[{"id":"https://openalex.org/I87673952","display_name":"Erciyes University","ror":"https://ror.org/047g8vk19","country_code":"TR","type":"education","lineage":["https://openalex.org/I87673952"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Pembe \u00dclker","raw_affiliation_strings":["Faculty of Tourism, Erciyes University, Kayseri, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Tourism, Erciyes University, Kayseri, Turkey","institution_ids":["https://openalex.org/I87673952"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5042950680"],"corresponding_institution_ids":["https://openalex.org/I4387154747","https://openalex.org/I87673952"],"apc_list":null,"apc_paid":null,"fwci":8.5532,"has_fulltext":false,"cited_by_count":59,"citation_normalized_percentile":{"value":0.97227551,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"29","issue":"4","first_page":"404","last_page":"427"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11925","display_name":"Culinary Culture and Tourism","score":0.4462999999523163,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11925","display_name":"Culinary Culture and Tourism","score":0.4462999999523163,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.4357999861240387,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.04600000008940697,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/restaurant-attributes","display_name":"restaurant attributes","score":0.9940000176429749},{"id":"https://openalex.org/keywords/tangibles","display_name":"tangibles","score":0.5809999704360962},{"id":"https://openalex.org/keywords/intangible-attributes","display_name":"intangible attributes","score":0.9990000128746033},{"id":"https://openalex.org/keywords/foreign-tourists","display_name":"foreign tourists","score":0.7020000219345093},{"id":"https://openalex.org/keywords/restaurant-choice","display_name":"restaurant choice","score":0.7979999780654907},{"id":"https://openalex.org/keywords/cleanliness","display_name":"cleanliness","score":0.7789999842643738},{"id":"https://openalex.org/keywords/employee-service","display_name":"employee service","score":0.75},{"id":"https://openalex.org/keywords/dining-experience","display_name":"dining experience","score":0.8420000076293945},{"id":"https://openalex.org/keywords/menu-quality","display_name":"menu quality","score":0.7360000014305115},{"id":"https://openalex.org/keywords/supporting-services","display_name":"supporting services","score":0.8899999856948853},{"id":"https://openalex.org/keywords/cappadocia","display_name":"Cappadocia","score":0.8059999942779541}],"concepts":[{"id":"https://openalex.org/C150672426","wikidata":"https://www.wikidata.org/wiki/Q191183","display_name":"Brainstorming","level":2,"score":0.7918688654899597},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6219159364700317},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6154560446739197},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4924975335597992},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.4562578797340393},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4405992329120636},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.34653329849243164},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/19368623.2019.1653806","doi":"https://doi.org/10.1080/19368623.2019.1653806","is_oa":false,"landing_page_url":"https://doi.org/10.1080/19368623.2019.1653806","pdf_url":null,"source":{"id":"https://openalex.org/S118298121","display_name":"Journal of Hospitality Marketing & Management","issn_l":"1936-8623","issn":["1936-8623","1936-8631"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-4","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospitality Marketing &amp; Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":68,"referenced_works":["https://openalex.org/W143437433","https://openalex.org/W1122764805","https://openalex.org/W1497843627","https://openalex.org/W1533117731","https://openalex.org/W1557701872","https://openalex.org/W1560371066","https://openalex.org/W1820801730","https://openalex.org/W1965085721","https://openalex.org/W1977351340","https://openalex.org/W1977737223","https://openalex.org/W1979616205","https://openalex.org/W1980221434","https://openalex.org/W1981678640","https://openalex.org/W1981956693","https://openalex.org/W1984173374","https://openalex.org/W1988618437","https://openalex.org/W1994308467","https://openalex.org/W1994585402","https://openalex.org/W1996264277","https://openalex.org/W1996527692","https://openalex.org/W1997350885","https://openalex.org/W1997928433","https://openalex.org/W1998671063","https://openalex.org/W1998993226","https://openalex.org/W2004041310","https://openalex.org/W2005726182","https://openalex.org/W2008531821","https://openalex.org/W2009539985","https://openalex.org/W2019406140","https://openalex.org/W2020296969","https://openalex.org/W2023350458","https://openalex.org/W2033442664","https://openalex.org/W2040263312","https://openalex.org/W2040807288","https://openalex.org/W2045884132","https://openalex.org/W2060813017","https://openalex.org/W2061210135","https://openalex.org/W2062228572","https://openalex.org/W2067685147","https://openalex.org/W2070446612","https://openalex.org/W2073726723","https://openalex.org/W2075462093","https://openalex.org/W2076786080","https://openalex.org/W2080863723","https://openalex.org/W2091915047","https://openalex.org/W2093632247","https://openalex.org/W2098032458","https://openalex.org/W2115503054","https://openalex.org/W2129082520","https://openalex.org/W2132112706","https://openalex.org/W2144149332","https://openalex.org/W2144691071","https://openalex.org/W2145481513","https://openalex.org/W2159086084","https://openalex.org/W2161095567","https://openalex.org/W2166579799","https://openalex.org/W2167273860","https://openalex.org/W2171161791","https://openalex.org/W2322488382","https://openalex.org/W2342749755","https://openalex.org/W2482749796","https://openalex.org/W2507020029","https://openalex.org/W2749191665","https://openalex.org/W2980266717","https://openalex.org/W3127304173","https://openalex.org/W4234542464","https://openalex.org/W4255576846","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2485607290","https://openalex.org/W2917082437","https://openalex.org/W7170142615","https://openalex.org/W2011643397","https://openalex.org/W4399079908","https://openalex.org/W2109211003","https://openalex.org/W4224035841","https://openalex.org/W2922584117","https://openalex.org/W4394891399","https://openalex.org/W7034046053"],"abstract_inverted_index":{"This":[0],"study":[1],"investigates":[2],"the":[3,18,23,48,63,70,74,77,100,111,132],"attributes":[4,64,78,101,112],"that":[5,62,97],"foreign":[6],"visitors":[7],"attach":[8],"importance":[9,72],"when":[10],"choosing":[11],"a":[12,29,50,55],"restaurant":[13],"and":[14,54,76,116,125],"their":[15],"perceptions":[16],"of":[17,20,47,99,110],"performance":[19],"restaurants":[21],"in":[22,26],"Cappadocia":[24],"Region":[25],"Turkey":[27],"through":[28],"consumer-oriented":[30],"approach.":[31],"In":[32],"this":[33],"quantitative":[34],"study,":[35],"data":[36],"were":[37,42,102,119],"collected":[38],"via":[39],"surveys":[40],"which":[41],"formed":[43],"based":[44,130],"on":[45,131],"review":[46],"literature,":[49],"brainstorming,":[51],"experts\u2019":[52],"views":[53],"pilot":[56],"test.":[57],"It":[58],"has":[59],"been":[60],"determined":[61],"related":[65,79,113],"to":[66,80,85,104,114,121],"cleanliness":[67],"are":[68,82,128],"attached":[69],"utmost":[71],"by":[73],"participants":[75],"employees":[81],"also":[83],"considered":[84,120],"be":[86,105,122],"highly":[87],"important":[88,94],"while":[89,108],"having":[90],"dining":[91],"experience.":[92],"Another":[93],"finding":[95],"is":[96],"most":[98],"perceived":[103],"performed":[106],"satisfactorily":[107],"some":[109],"menu":[115],"supporting":[117],"services":[118],"underperformed.":[123],"Theoretical":[124],"practical":[126],"implications":[127],"discussed":[129],"findings.":[133]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":14},{"year":2023,"cited_by_count":9},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":5}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2019-10-25T00:00:00"}
