{"id":"https://openalex.org/W2979690339","doi":"https://doi.org/10.5267/j.uscm.2019.7.005","title":"Maximising co-creation strategy through integration of distinctive capabilities and customer experiences in supply chain management","display_name":"Maximising co-creation strategy through integration of distinctive capabilities and customer experiences in supply chain management","publication_year":2019,"publication_date":"2019-10-09","ids":{"openalex":"https://openalex.org/W2979690339","doi":"https://doi.org/10.5267/j.uscm.2019.7.005","mag":"2979690339"},"language":"en","primary_location":{"id":"doi:10.5267/j.uscm.2019.7.005","doi":"https://doi.org/10.5267/j.uscm.2019.7.005","is_oa":true,"landing_page_url":"https://doi.org/10.5267/j.uscm.2019.7.005","pdf_url":"https://doi.org/10.5267/j.uscm.2019.7.005","source":{"id":"https://openalex.org/S2764616245","display_name":"Uncertain Supply Chain Management","issn_l":"2291-6822","issn":["2291-6822","2291-6830"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-40","russia-white-list-1"],"host_organization":"https://openalex.org/P4310312984","host_organization_name":"Growing Science","host_organization_lineage":["https://openalex.org/P4310312984"],"host_organization_lineage_names":["Growing Science"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Uncertain Supply Chain Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.5267/j.uscm.2019.7.005","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040035236","display_name":"Leonardus W.W. Mihardjo","orcid":"https://orcid.org/0000-0002-3820-4960","observed_orcids":["https://orcid.org/0000-0002-3820-4960"]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Leonardus W. Wasono Mihardjo","raw_affiliation_strings":["Bina Nusantara University, West Jakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University, West Jakarta, Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002711685","display_name":"Sasmoko Sasmoko","orcid":"https://orcid.org/0000-0001-9219-9237","observed_orcids":["https://orcid.org/0000-0001-9219-9237"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sasmoko Sasmoko","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086182287","display_name":"Firdaus Alamsjah","orcid":"https://orcid.org/0000-0002-3501-3755","observed_orcids":["https://orcid.org/0000-0002-3501-3755"]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Firdaus Alamsyah","raw_affiliation_strings":["Bina Nusantara University, West Jakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University, West Jakarta, Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5056395494","display_name":"Elidjen Elidjen","orcid":"https://orcid.org/0000-0002-6454-6892","observed_orcids":["https://orcid.org/0000-0002-6454-6892"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Elidjen Elidjen","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.8525,"has_fulltext":true,"cited_by_count":18,"citation_normalized_percentile":{"value":0.89045564,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"187","last_page":"196"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9721999764442444,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9721999764442444,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.012299999594688416,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10539","display_name":"Sustainable Supply Chain Management","score":0.004699999932199717,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/co-creation-strategy","display_name":"co-creation strategy","score":1.0},{"id":"https://openalex.org/keywords/supply-chain-management","display_name":"supply chain management","score":0.8169999718666077},{"id":"https://openalex.org/keywords/distinctive-competencies","display_name":"distinctive competencies","score":0.875},{"id":"https://openalex.org/keywords/customer-experience","display_name":"customer experience","score":1.0},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"digital transformation","score":0.7720000147819519},{"id":"https://openalex.org/keywords/industry-4-0","display_name":"Industry 4.0","score":0.9990000128746033},{"id":"https://openalex.org/keywords/telecommunications-companies","display_name":"telecommunications companies","score":0.7409999966621399},{"id":"https://openalex.org/keywords/ict-firms","display_name":"ICT companies","score":0.800000011920929},{"id":"https://openalex.org/keywords/core-competencies","display_name":"core competencies","score":0.7519999742507935}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7290326952934265},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.7159155607223511},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.6344634294509888},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.6094129085540771},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.46452248096466064},{"id":"https://openalex.org/C199185054","wikidata":"https://www.wikidata.org/wiki/Q552299","display_name":"Chain (unit)","level":2,"score":0.44391635060310364},{"id":"https://openalex.org/C48840187","wikidata":"https://www.wikidata.org/wiki/Q689042","display_name":"Service management","level":4,"score":0.4200409948825836},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3907596170902252},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.37064307928085327},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3693055510520935},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.33356449007987976},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.07481271028518677},{"id":"https://openalex.org/C1276947","wikidata":"https://www.wikidata.org/wiki/Q333","display_name":"Astronomy","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.5267/j.uscm.2019.7.005","doi":"https://doi.org/10.5267/j.uscm.2019.7.005","is_oa":true,"landing_page_url":"https://doi.org/10.5267/j.uscm.2019.7.005","pdf_url":"https://doi.org/10.5267/j.uscm.2019.7.005","source":{"id":"https://openalex.org/S2764616245","display_name":"Uncertain Supply Chain Management","issn_l":"2291-6822","issn":["2291-6822","2291-6830"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-40","russia-white-list-1"],"host_organization":"https://openalex.org/P4310312984","host_organization_name":"Growing Science","host_organization_lineage":["https://openalex.org/P4310312984"],"host_organization_lineage_names":["Growing Science"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Uncertain Supply Chain Management","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.5267/j.uscm.2019.7.005","doi":"https://doi.org/10.5267/j.uscm.2019.7.005","is_oa":true,"landing_page_url":"https://doi.org/10.5267/j.uscm.2019.7.005","pdf_url":"https://doi.org/10.5267/j.uscm.2019.7.005","source":{"id":"https://openalex.org/S2764616245","display_name":"Uncertain Supply Chain Management","issn_l":"2291-6822","issn":["2291-6822","2291-6830"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-40","russia-white-list-1"],"host_organization":"https://openalex.org/P4310312984","host_organization_name":"Growing Science","host_organization_lineage":["https://openalex.org/P4310312984"],"host_organization_lineage_names":["Growing Science"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Uncertain Supply Chain Management","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":1.0}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2979690339.pdf","grobid_xml":"https://content.openalex.org/works/W2979690339.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3027299116","https://openalex.org/W3161668143","https://openalex.org/W4245185684","https://openalex.org/W2903215701","https://openalex.org/W2947833381","https://openalex.org/W4390187383","https://openalex.org/W2337416249","https://openalex.org/W276568257","https://openalex.org/W7131251793","https://openalex.org/W6904709995"],"abstract_inverted_index":{"This":[0],"paper":[1],"makes":[2],"an":[3],"assessment":[4],"on":[5,19,39,66,132],"the":[6,25,32,45,101,128],"impact":[7],"of":[8,13,27,83,103,127],"co-creation":[9,36,43,104,118],"strategy":[10,28,34,37,105,119],"as":[11,77,121],"part":[12],"digital":[14],"transformation":[15],"in":[16,70,124],"Industry":[17],"4.0":[18],"supply":[20,71],"chain":[21,72],"management.We":[22,73],"argue":[23],"that":[24,100,117],"concept":[26],"has":[29],"shifted":[30],"from":[31,49],"competitive":[33],"into":[35],"based":[38],"collaboration":[40],"value.In":[41],"developing":[42,102,133],"strategy,":[44],"input":[46],"is":[47],"derived":[48],"external":[50],"factors":[51,58],"associated":[52],"with":[53,81],"customer":[54,112,134],"experience":[55,135],"and":[56,63,87,111,136],"internal":[57],"related":[59],"to":[60,130],"distinctive":[61,109,138],"capabilities":[62,110],"both":[64],"focus":[65,131],"core":[67],"competence":[68],"development":[69],"use":[74],"telecommunication":[75],"firms":[76,91,129],"our":[78],"unit":[79],"analysis":[80],"sample":[82],"35":[84],"Indonesian":[85],"Information":[86],"Communications":[88],"Technologies":[89],"(ICT)":[90],"analysed":[92],"using":[93],"Partial":[94],"Least":[95],"Square":[96],"(PLS).The":[97],"findings":[98,114],"show":[99],"was":[106],"supported":[107],"by":[108],"experience.The":[113],"also":[115],"indicate":[116],"emerges":[120],"a":[122],"key":[123],"sustaining":[125],"business":[126],"providing":[137],"capabilities..":[139]},"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":3}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2019-10-18T00:00:00"}