{"id":"https://openalex.org/W2977009762","doi":null,"title":"INVESTIGATING THE ANTECEDENTS OF COFFEE SHOP CUSTOMERS' BEHAVIORAL INTENTIONS IN KUALA LUMPUR","display_name":"INVESTIGATING THE ANTECEDENTS OF COFFEE SHOP CUSTOMERS' BEHAVIORAL INTENTIONS IN KUALA LUMPUR","publication_year":2017,"publication_date":"2017-10-02","ids":{"openalex":"https://openalex.org/W2977009762","mag":"2977009762"},"language":"en","primary_location":{"id":"pmh:oai:ojs2.journal.lucp.net:article/237","doi":null,"is_oa":true,"landing_page_url":"https://ejournal.lucp.net/index.php/ijrtbt/article/view/237","pdf_url":"https://ejournal.lucp.net/index.php/ijrtbt/article/download/237/194","source":{"id":"https://openalex.org/S4210223622","display_name":"International Journal on Recent Trends in Business and Tourism","issn_l":"2550-1526","issn":["2550-1526"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2550-1526","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ejournal.lucp.net/index.php/ijrtbt/article/download/237/194","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077568575","display_name":"Suad Sheikh Mohamud","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210125414","display_name":"Lincoln University College","ror":"https://ror.org/02yd50j87","country_code":"MY","type":"education","lineage":["https://openalex.org/I4210125414"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Suad Sheikh Mohamud","raw_affiliation_strings":["Lincoln University College, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lincoln University College, Malaysia","institution_ids":["https://openalex.org/I4210125414"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070519123","display_name":"Gamal S. A. Khalifa","orcid":"https://orcid.org/0000-0003-1665-9291","observed_orcids":["https://orcid.org/0000-0003-1665-9291"]},"institutions":[{"id":"https://openalex.org/I4210125414","display_name":"Lincoln University College","ror":"https://ror.org/02yd50j87","country_code":"MY","type":"education","lineage":["https://openalex.org/I4210125414"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Gamal S. A. Khalifa","raw_affiliation_strings":["Lincoln University College, Malaysia"],"raw_orcid":"https://orcid.org/0000-0003-1665-9291","affiliations":[{"raw_affiliation_string":"Lincoln University College, Malaysia","institution_ids":["https://openalex.org/I4210125414"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069976182","display_name":"Abuelhassan Elshazly Abuelhassan","orcid":"https://orcid.org/0000-0003-3875-7490","observed_orcids":["https://orcid.org/0000-0003-3875-7490"]},"institutions":[{"id":"https://openalex.org/I4210125414","display_name":"Lincoln University College","ror":"https://ror.org/02yd50j87","country_code":"MY","type":"education","lineage":["https://openalex.org/I4210125414"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Abuelhassan Elshazly Abuelhassan","raw_affiliation_strings":["Lincoln University College, Malaysia"],"raw_orcid":"https://orcid.org/0000-0003-3875-7490","affiliations":[{"raw_affiliation_string":"Lincoln University College, Malaysia","institution_ids":["https://openalex.org/I4210125414"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066495466","display_name":"S. Kaliyamoorthy","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210125414","display_name":"Lincoln University College","ror":"https://ror.org/02yd50j87","country_code":"MY","type":"education","lineage":["https://openalex.org/I4210125414"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"S. Kaliyamoorthy","raw_affiliation_strings":["Lincoln University College, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lincoln University College, Malaysia","institution_ids":["https://openalex.org/I4210125414"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210125414"],"apc_list":null,"apc_paid":null,"fwci":0.3897,"has_fulltext":true,"cited_by_count":9,"citation_normalized_percentile":{"value":0.73716493,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":97},"biblio":{"volume":"1","issue":"4","first_page":"1","last_page":"14"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9580000042915344,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9580000042915344,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.03880000114440918,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.0010999999940395355,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/coffee-shop","display_name":"coffee shop","score":0.9290000200271606},{"id":"https://openalex.org/keywords/consumer-behavioral-intention","display_name":"consumer behavioral intention","score":0.7620000243186951},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.968999981880188},{"id":"https://openalex.org/keywords/price-acceptance","display_name":"price acceptance","score":0.906000018119812},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.8289999961853027},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/tangibles","display_name":"tangibles","score":0.8040000200271606},{"id":"https://openalex.org/keywords/empathy","display_name":"empathy","score":0.9160000085830688},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.7710000276565552},{"id":"https://openalex.org/keywords/kuala-lumpur","display_name":"Kuala Lumpur","score":0.9800000190734863}],"concepts":[{"id":"https://openalex.org/C2992548019","wikidata":"https://www.wikidata.org/wiki/Q397434","display_name":"Coffee shop","level":2,"score":0.8614782691001892},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.7305300235748291},{"id":"https://openalex.org/C3018591125","wikidata":"https://www.wikidata.org/wiki/Q1865","display_name":"Kuala lumpur","level":2,"score":0.6834611892700195},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.581099271774292},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5712775588035583},{"id":"https://openalex.org/C70388272","wikidata":"https://www.wikidata.org/wiki/Q5968558","display_name":"IBM","level":2,"score":0.5643849968910217},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5279423594474792},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4935518503189087},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.47135037183761597},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.46373429894447327},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.4233071804046631},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C171250308","wikidata":"https://www.wikidata.org/wiki/Q11468","display_name":"Nanotechnology","level":1,"score":0.0},{"id":"https://openalex.org/C192562407","wikidata":"https://www.wikidata.org/wiki/Q228736","display_name":"Materials science","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:ojs2.journal.lucp.net:article/237","doi":null,"is_oa":true,"landing_page_url":"https://ejournal.lucp.net/index.php/ijrtbt/article/view/237","pdf_url":"https://ejournal.lucp.net/index.php/ijrtbt/article/download/237/194","source":{"id":"https://openalex.org/S4210223622","display_name":"International Journal on Recent Trends in Business and Tourism","issn_l":"2550-1526","issn":["2550-1526"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2550-1526","raw_type":"info:eu-repo/semantics/article"},{"id":"mag:2977009762","doi":null,"is_oa":true,"landing_page_url":"http://ejournal.lucp.net/index.php/ijrtbt/article/download/237/194","pdf_url":null,"source":{"id":"https://openalex.org/S4210223622","display_name":"International Journal on Recent Trends in Business and Tourism","issn_l":"2550-1526","issn":["2550-1526"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"International Journal on Recent Trends in Business and Tourism","raw_type":null}],"best_oa_location":{"id":"pmh:oai:ojs2.journal.lucp.net:article/237","doi":null,"is_oa":true,"landing_page_url":"https://ejournal.lucp.net/index.php/ijrtbt/article/view/237","pdf_url":"https://ejournal.lucp.net/index.php/ijrtbt/article/download/237/194","source":{"id":"https://openalex.org/S4210223622","display_name":"International Journal on Recent Trends in Business and Tourism","issn_l":"2550-1526","issn":["2550-1526"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2550-1526","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2977009762.pdf","grobid_xml":"https://content.openalex.org/works/W2977009762.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2767973259","https://openalex.org/W2767572977","https://openalex.org/W4389850138","https://openalex.org/W2516143819","https://openalex.org/W7220004501","https://openalex.org/W4413898779","https://openalex.org/W3045686622","https://openalex.org/W7046109283","https://openalex.org/W2504205697","https://openalex.org/W2274251087"],"abstract_inverted_index":{"Coffee":[0,22],"accounts":[1],"are":[2,28,86,129,241],"one":[3],"of":[4,55,60,91,135,141,152,206,245],"the":[5,16,36,41,44,53,58,82,105,133,150,190,202,217,221,242],"most":[6],"essential":[7,96],"elements":[8],"in":[9,32,66,181],"this":[10,92,182,207],"modern":[11,73],"life":[12],"and":[13,26,101,138,158,184,220,238],"has":[14,248],"taken":[15],"second":[17],"place":[18],"commodity":[19],"after":[20],"oil.":[21],"shops":[23,75,112],"(both":[24],"locals":[25],"non-locals)":[27],"found":[29,227],"almost":[30],"everywhere":[31],"Kuala":[33,67],"Lumpur.":[34,68],"However,":[35,236],"foreign":[37],"coffee":[38,46,61,74,84,98,108,111],"is":[39,50,94,167,176,212],"winning":[40],"market":[42],"over":[43],"local":[45,106],"shops.":[47,109],"This":[48],"research":[49,166],"done":[51],"with":[52],"purpose":[54],"carefully":[56],"investigating":[57],"antecedents":[59],"shop":[62,99],"customers\u2019":[63,119],"behavioral":[64,162,234],"intentions":[65],"In":[69],"addition,":[70],"factors":[71],"allow":[72],"to":[76,97,131,169,200,228],"attract":[77],"their":[78,115,136],"customer":[79,159],"more":[80,125],"than":[81],"traditional":[83,107],"outlets":[85],"also":[87],"examined.":[88],"The":[89,204],"result":[90,205],"study":[93,183,208],"extremely":[95],"operators":[100],"staffs,":[102],"especially":[103],"for":[104],"Traditional":[110],"can":[113,123],"enhance":[114],"services":[116],"by":[117,178],"understanding":[118],"satisfaction":[120,160],"needs.":[121],"They":[122],"retain":[124],"customers":[126,137],"once":[127],"they":[128],"able":[130],"understand":[132],"need":[134],"reduce":[139],"cost":[140],"attracting":[142],"new":[143],"customers.":[144],"After":[145],"detailed":[146],"theoretical":[147],"discussion":[148],"about":[149],"effect":[151],"service":[153,246],"quality,":[154],"price":[155],"acceptance,":[156],"trust":[157],"on":[161,232],"intentions,":[163],"a":[164],"quantitative":[165],"conducted":[168],"test":[170],"proposed":[171],"effects.":[172],"A":[173],"survey":[174],"approach":[175],"used":[177,188],"employing":[179],"questionnaire":[180],"multiple":[185],"items":[186],"were":[187,226],"from":[189],"previous":[191],"studies.":[192],"IBM":[193],"Statistical":[194],"Package":[195],"(SPSS)":[196],"version22":[197],"was":[198],"employed":[199],"analyze":[201],"data.":[203],"showed":[209],"that":[210],"there":[211],"significant":[213],"positive":[214],"relationship":[215],"between":[216],"dependent":[218],"variables":[219],"independent":[222],"variables.":[223],"All":[224],"constructs":[225],"have":[229],"direct":[230,251],"impact":[231],"customer\u2019s":[233],"intention.":[235],"tangibles":[237],"empathy,":[239],"which":[240],"two":[243],"dimensions":[244],"quality":[247],"negative":[249],"but":[250],"impact.":[252]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2019-10-03T00:00:00"}