{"id":"https://openalex.org/W2976775868","doi":"https://doi.org/10.1108/978-1-78756-687-320191011","title":"Robots, Artificial Intelligence, and Service Automation in Travel Agencies and Tourist Information Centers","display_name":"Robots, Artificial Intelligence, and Service Automation in Travel Agencies and Tourist Information Centers","publication_year":2019,"publication_date":"2019-09-26","ids":{"openalex":"https://openalex.org/W2976775868","doi":"https://doi.org/10.1108/978-1-78756-687-320191011","mag":"2976775868"},"language":"en","primary_location":{"id":"doi:10.1108/978-1-78756-687-320191011","doi":"https://doi.org/10.1108/978-1-78756-687-320191011","is_oa":false,"landing_page_url":"https://doi.org/10.1108/978-1-78756-687-320191011","pdf_url":null,"source":{"id":"https://openalex.org/S4306463236","display_name":"Emerald Group Publishing Limited eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W2977737142","display_name":"Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007360161","display_name":"Maya G. Ivanova","orcid":"https://orcid.org/0000-0002-9270-7892","observed_orcids":["https://orcid.org/0000-0002-9270-7892"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Maya Ivanova","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5007360161"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.8237,"has_fulltext":false,"cited_by_count":29,"citation_normalized_percentile":{"value":0.91189427,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"221","last_page":"237"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13287","display_name":"Robotic Process Automation Applications","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/robots","display_name":"robots","score":0.6520000100135803},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"artificial intelligence","score":0.9990000128746033},{"id":"https://openalex.org/keywords/service-automation","display_name":"service automation","score":0.9810000061988831},{"id":"https://openalex.org/keywords/travel-agencies","display_name":"travel agencies","score":0.996999979019165},{"id":"https://openalex.org/keywords/tourism-office","display_name":"tourism office","score":0.9990000128746033},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.7590000033378601},{"id":"https://openalex.org/keywords/personal-data-protection","display_name":"personal data protection","score":0.8169999718666077},{"id":"https://openalex.org/keywords/legal-regulation","display_name":"legal regulation","score":0.6050000190734863},{"id":"https://openalex.org/keywords/ethics","display_name":"ethics","score":0.4440000057220459},{"id":"https://openalex.org/keywords/cultural-understanding","display_name":"cultural understanding","score":0.8500000238418579},{"id":"https://openalex.org/keywords/technical-compatibility","display_name":"technical compatibility","score":0.671999990940094},{"id":"https://openalex.org/keywords/security-challenges","display_name":"security challenges","score":0.5350000262260437}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6302034258842468},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5690066814422607},{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.540556788444519},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4844215214252472},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.45002254843711853},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4305223524570465},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.42881494760513306},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4256707429885864},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.36484694480895996},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3485912084579468},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3253490924835205},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.31556379795074463},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.24133220314979553},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.14811891317367554},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.10485687851905823},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/978-1-78756-687-320191011","doi":"https://doi.org/10.1108/978-1-78756-687-320191011","is_oa":false,"landing_page_url":"https://doi.org/10.1108/978-1-78756-687-320191011","pdf_url":null,"source":{"id":"https://openalex.org/S4306463236","display_name":"Emerald Group Publishing Limited eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W1551654420","https://openalex.org/W1556258326","https://openalex.org/W2022965574","https://openalex.org/W2024255775","https://openalex.org/W2026998614","https://openalex.org/W2041711461","https://openalex.org/W2090082248","https://openalex.org/W2111261922","https://openalex.org/W2114594464","https://openalex.org/W2132320129","https://openalex.org/W2241830008","https://openalex.org/W2492975101","https://openalex.org/W2585639443","https://openalex.org/W2598702997","https://openalex.org/W2613355770","https://openalex.org/W2620437551","https://openalex.org/W2729431591","https://openalex.org/W2762163936","https://openalex.org/W2762832356","https://openalex.org/W2767084877","https://openalex.org/W2773314609","https://openalex.org/W2780723616","https://openalex.org/W2789525031","https://openalex.org/W2792065490","https://openalex.org/W2904570740","https://openalex.org/W2913494137","https://openalex.org/W2922503844","https://openalex.org/W3123865229"],"related_works":["https://openalex.org/W2977737142","https://openalex.org/W2978444416","https://openalex.org/W7162656398","https://openalex.org/W2913494137","https://openalex.org/W2975239676","https://openalex.org/W2977192259","https://openalex.org/W4378418675","https://openalex.org/W3135358319","https://openalex.org/W4410718769","https://openalex.org/W4394005344"],"abstract_inverted_index":{"Originality/value:":[0],"TAs":[1,22,43],"have":[2],"certainly":[3],"embraced":[4],"technology":[5,40],"integration":[6,31],"as":[7],"the":[8],"only":[9],"pathway":[10],"to":[11,24,26,45],"remain":[12],"competitive":[13],"and":[14,29,54,63],"viable.":[15],"The":[16,34],"future":[17],"development":[18],"of":[19],"RAISA":[20],"in":[21,42],"seem":[23,44],"progress":[25],"full":[27],"automation":[28],"AI":[30],"where":[32],"appropriate.":[33],"most":[35],"challenging":[36],"obstacles":[37],"connected":[38],"with":[39],"introduction":[41],"be":[46],"legal":[47],"regulations,":[48],"personal":[49],"data":[50],"protection,":[51],"security":[52],"issues":[53,60],"technical":[55],"compatibility,":[56],"but":[57],"also":[58],"moral":[59],"like":[61],"ethics":[62],"cultural":[64],"understanding.":[65]},"counts_by_year":[{"year":2026,"cited_by_count":10},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2019-10-03T00:00:00"}
