{"id":"https://openalex.org/W2970538432","doi":null,"title":"Towards a conceptual framework for bank-as-you-go for the information age: A systematic review","display_name":"Towards a conceptual framework for bank-as-you-go for the information age: A systematic review","publication_year":2019,"publication_date":"2019-05-24","ids":{"openalex":"https://openalex.org/W2970538432","mag":"2970538432"},"language":"en","primary_location":{"id":"mag:2970538432","doi":null,"is_oa":false,"landing_page_url":"https://www.ajol.info/index.php/gab/article/view/186757","pdf_url":null,"source":{"id":"https://openalex.org/S2764840140","display_name":"Gender and Behaviour","issn_l":"1596-9231","issn":["1596-9231"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310321518","host_organization_name":"African Journals OnLine","host_organization_lineage":["https://openalex.org/P4310321518"],"host_organization_lineage_names":["African Journals OnLine"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Gender and Behaviour","raw_type":null},"volume":null,"type":"review","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022701040","display_name":"Joshua Ebere Chukwuere","orcid":"https://orcid.org/0000-0001-8366-4328","observed_orcids":["https://orcid.org/0000-0001-8366-4328"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Joshua Ebere Chukwuere","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-8366-4328","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5017276786","display_name":"Kenneth Nwanua Ohei","orcid":"https://orcid.org/0000-0002-5923-2012","observed_orcids":["https://orcid.org/0000-0002-5923-2012"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Kenneth Nwanua Ohei","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-5923-2012","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"17","issue":"1","first_page":"12367","last_page":"12389"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.6894999742507935,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.6894999742507935,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13346","display_name":"Digital Transformation in Financial Services","score":0.13680000603199005,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.03539999946951866,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"conceptual framework","score":0.7599999904632568},{"id":"https://openalex.org/keywords/customer-engagement","display_name":"customer engagement","score":0.9279999732971191},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.828000009059906},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.902999997138977},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.8619999885559082},{"id":"https://openalex.org/keywords/social-presence","display_name":"social presence","score":0.7160000205039978},{"id":"https://openalex.org/keywords/information-age","display_name":"information age","score":0.6679999828338623},{"id":"https://openalex.org/keywords/banking-services","display_name":"banking services","score":0.4230000078678131},{"id":"https://openalex.org/keywords/online-social-networks","display_name":"social networking sites","score":0.3889999985694885}],"concepts":[{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.5938684940338135},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5523220896720886},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.532044529914856},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.5130482912063599},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.5047868490219116},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.48692595958709717},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4785226583480835},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.46007922291755676},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.4244233965873718},{"id":"https://openalex.org/C200288055","wikidata":"https://www.wikidata.org/wiki/Q2621792","display_name":"Element (criminal law)","level":2,"score":0.41673222184181213},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3988373875617981},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.35493117570877075},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.22131651639938354},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2092800736427307},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1898498833179474},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.16445773839950562},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1558316946029663},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.12119275331497192},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2970538432","doi":null,"is_oa":false,"landing_page_url":"https://www.ajol.info/index.php/gab/article/view/186757","pdf_url":null,"source":{"id":"https://openalex.org/S2764840140","display_name":"Gender and Behaviour","issn_l":"1596-9231","issn":["1596-9231"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310321518","host_organization_name":"African Journals OnLine","host_organization_lineage":["https://openalex.org/P4310321518"],"host_organization_lineage_names":["African Journals OnLine"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Gender and Behaviour","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":27,"referenced_works":["https://openalex.org/W1539987097","https://openalex.org/W1584626080","https://openalex.org/W1594134763","https://openalex.org/W2008441192","https://openalex.org/W2024108905","https://openalex.org/W2028785049","https://openalex.org/W2033943395","https://openalex.org/W2040467573","https://openalex.org/W2065922495","https://openalex.org/W2077051162","https://openalex.org/W2094025128","https://openalex.org/W2111628838","https://openalex.org/W2121057290","https://openalex.org/W2125379415","https://openalex.org/W2126930773","https://openalex.org/W2131649435","https://openalex.org/W2143956967","https://openalex.org/W2148400421","https://openalex.org/W2168569455","https://openalex.org/W2170440506","https://openalex.org/W2188944299","https://openalex.org/W2442249943","https://openalex.org/W2567189241","https://openalex.org/W2567262029","https://openalex.org/W2572215819","https://openalex.org/W2796276470","https://openalex.org/W2921933924"],"related_works":["https://openalex.org/W7017586549","https://openalex.org/W6996628391","https://openalex.org/W2921933924","https://openalex.org/W2150385802","https://openalex.org/W3016061496","https://openalex.org/W2485236923","https://openalex.org/W6911378479","https://openalex.org/W2783884699","https://openalex.org/W2886438325","https://openalex.org/W4399485058"],"abstract_inverted_index":{"There":[0],"is":[1,9,120,148,193,227],"an":[2],"assumption":[3],"that":[4,188,229,279,289],"the":[5,16,20,44,49,66,77,87,92,114,127,140,146,156,186,210,249,257,261,299,329],"traditional":[6],"banking":[7,33,80,84,95,231,292,352],"system":[8],"conceivably":[10],"not":[11],"effective":[12],"enough":[13],"to":[14,38,75,98,109,150,158,216,301,310],"meet":[15],"social":[17,78,93,302,305,344,347],"demand":[18],"of":[19,25,48,53,68,90,116,124,129,142,167,173,178,197,212,251,264,295],"information":[21,50,350],"age":[22,51],"in":[23,82,176,248,319,331],"terms":[24],"customer":[26,339],"engagement,":[27,102],"feedback,":[28],"interaction":[29],"and":[30,46,106,126,133,136,171,181,245,271,277,298,304,314,326,342,349],"communication.":[31],"Historically,":[32],"sectors":[34,293],"have":[35,161],"been":[36],"challenged":[37],"maintain":[39],"a":[40,69,121,152,219,268],"customer-centred":[41],"relationship":[42],"as":[43,100,165,183,185,267],"demands":[45],"expectations":[47],"customers":[52,309],"today":[54],"differ":[55],"when":[56],"compared":[57],"with":[58,86,155,273,316,335],"those":[59],"from":[60],"decades":[61],"ago.":[62],"This":[63],"paper":[64],"proposes":[65],"development":[67],"conceptual":[70,258],"framework":[71,259],"for":[72],"financial":[73],"institutes":[74],"adopt":[76],"media":[79,94,345],"platforms":[81,164,190],"delivering":[83],"services,":[85],"main":[88],"objective":[89],"conceptualising":[91],"SMB":[96,117,266,290],"systems":[97],"serve":[99],"marketing,":[101],"communication,":[103],"business":[104,296],"operational":[105],"transaction":[107],"tools":[108],"its":[110,179],"prospective":[111],"clients.":[112],"With":[113],"advent":[115],"platforms,":[118],"there":[119,192],"growing":[122],"admiration":[123],"SM":[125,143,163,189],"proliferation":[128],"broadband":[130],"internet,":[131],"smartphones,":[132],"mobile":[134],"applications,":[135],"this":[137],"has":[138],"improved":[139],"use":[141],"tremendously.":[144],"Notably,":[145],"world":[147],"beginning":[149],"experience":[151],"major":[153],"transition":[154],"degree":[157],"which":[159,332],"people":[160],"accepted":[162],"part":[166],"their":[168,242,252],"daily":[169],"routine":[170],"way":[172],"life.":[174],"Nevertheless,":[175],"spite":[177],"significance":[180],"recognition":[182],"well":[184],"benefits":[187,263],"portray,":[191],"still":[194],"some":[195,239],"element":[196],"doubts":[198],"among":[199],"many,":[200],"who":[201],"are":[202,233],"either":[203],"concerned":[204],"about":[205],"how":[206],"public":[207,243],"domain":[208],"pages,":[209],"likes":[211],"Facebook,":[213],"Twitter,":[214],"Instagram":[215],"mention":[217],"but":[218],"few,":[220],"will":[221,282],"raise":[222],"customers\u2019":[223,324],"insecurity":[224],"issues.":[225],"It":[226,285],"apparent":[228],"many":[230],"executives":[232],"finding":[234],"it":[235,247],"challenging,":[236],"giving":[237],"up":[238],"control":[240],"over":[241],"reputation":[244],"placing":[246],"hands":[250],"counterparts":[253],"or":[254],"rivals.":[255],"Through":[256],"development,":[260],"probable":[262],"adopting":[265],"transactional":[269],"tool":[270],"in-line":[272],"other":[274],"related":[275],"issues":[276],"concerns":[278],"may":[280],"arise":[281],"be":[283,287],"addressed.":[284],"cannot":[286],"overemphasised":[288],"offers":[291],"varieties":[294],"opportunities":[297],"affordability":[300],"interactiveness":[303],"presence":[306,348],"by":[307],"enabling":[308],"connect,":[311],"share":[312],"interests":[313],"interact":[315],"businesses,":[317],"which,":[318],"turn,":[320],"impacts":[321],"positively":[322],"on":[323],"loyalty":[325],"again":[327],"transforms":[328],"approach":[330],"banks":[333],"engage":[334],"clients.Keywords:":[336],"Social":[337],"media,":[338],"satisfaction,":[340],"engagement":[341],"retention,":[343],"banking,":[346],"age,":[351]},"counts_by_year":[],"updated_date":"2025-10-10T17:16:08.811792","created_date":"2019-09-05T00:00:00"}
