{"id":"https://openalex.org/W2969934319","doi":null,"title":"ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI KLINIK MITRA HUSADA KECAMATAN WATES KABUPATEN BLITAR","display_name":"ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI KLINIK MITRA HUSADA KECAMATAN WATES KABUPATEN BLITAR","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2969934319","mag":"2969934319"},"language":"id","primary_location":{"id":"pmh:oai:ojs.journal.stieken.ac.id:article/386","doi":null,"is_oa":true,"landing_page_url":"http://journal.stieken.ac.id/index.php/penataran/article/view/386","pdf_url":null,"source":{"id":"https://openalex.org/S7407067233","display_name":"Jurnal Penelitian Manajemen Terapan (PENATARAN)","issn_l":"2549-9289","issn":["2549-9289"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4387155939","host_organization_name":"STIE Kesuma Negara Blitar","host_organization_lineage":["https://openalex.org/I4387155939"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2549-9289","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://journal.stieken.ac.id/index.php/penataran/article/view/386","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5113924631","display_name":"Ilham Ramadhan","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ilham Ramadhan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5090569226","display_name":"Sandi Eka Suprajang","orcid":"https://orcid.org/0000-0001-9474-2707","observed_orcids":["https://orcid.org/0000-0001-9474-2707"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sandi Eka Suprajang","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-9474-2707","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.32335048,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"3","issue":"2","first_page":"138","last_page":"148"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0010999999940395355,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9980000257492065},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9769999980926514},{"id":"https://openalex.org/keywords/medical-clinic","display_name":"clinics","score":0.5809999704360962},{"id":"https://openalex.org/keywords/medical-equipment-shortage","display_name":"medical equipment shortage","score":0.6620000004768372},{"id":"https://openalex.org/keywords/clinic-revenue","display_name":"clinic revenue","score":0.42800000309944153}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.5504348278045654},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.47499147057533264},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.4742411971092224},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4092719852924347},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23617959022521973},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.09185859560966492}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:ojs.journal.stieken.ac.id:article/386","doi":null,"is_oa":true,"landing_page_url":"http://journal.stieken.ac.id/index.php/penataran/article/view/386","pdf_url":null,"source":{"id":"https://openalex.org/S7407067233","display_name":"Jurnal Penelitian Manajemen Terapan (PENATARAN)","issn_l":"2549-9289","issn":["2549-9289"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4387155939","host_organization_name":"STIE Kesuma Negara Blitar","host_organization_lineage":["https://openalex.org/I4387155939"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2549-9289","raw_type":"info:eu-repo/semantics/article"},{"id":"mag:2969934319","doi":null,"is_oa":false,"landing_page_url":"http://journal.stieken.ac.id/index.php/penataran/article/download/386/485","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:ojs.journal.stieken.ac.id:article/386","doi":null,"is_oa":true,"landing_page_url":"http://journal.stieken.ac.id/index.php/penataran/article/view/386","pdf_url":null,"source":{"id":"https://openalex.org/S7407067233","display_name":"Jurnal Penelitian Manajemen Terapan (PENATARAN)","issn_l":"2549-9289","issn":["2549-9289"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4387155939","host_organization_name":"STIE Kesuma Negara Blitar","host_organization_lineage":["https://openalex.org/I4387155939"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2549-9289","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being","score":0.504800021648407}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3215733352","https://openalex.org/W3185623607","https://openalex.org/W2993345207","https://openalex.org/W4406709194","https://openalex.org/W2969330935","https://openalex.org/W4401493798","https://openalex.org/W2939590234","https://openalex.org/W7130353849","https://openalex.org/W3200362560","https://openalex.org/W7042450714"],"abstract_inverted_index":{"Perusahaan":[0],"dikatakan":[1],"efektif":[2],"dan":[3,64,95,112,135],"efisien":[4],"apabila":[5],"memiliki":[6],"daya":[7],"saing":[8],"yang":[9,20,25,32,41,53,59,84,99,121],"unggul":[10],"dari":[11,18,68],"perusahaan":[12,15],"lain":[13],"sehingga":[14],"dapat":[16,26],"bertahan":[17],"persaingan":[19],"semakin":[21],"ketat.":[22],"Salah":[23],"satu":[24],"mempengaruhi":[27],"hal":[28],"tersebut":[29],"adalah":[30,86,108],"pelayanan":[31,39,75,110,144],"memuaskan.":[33],"Klinik":[34,79],"Mitra":[35,80,151],"Husada":[36,152],"merupakan":[37],"tempat":[38],"kesehatan":[40],"saat":[42],"ini":[43,70,91,107],"mengalami":[44],"beberapa":[45],"masalah":[46],"di":[47],"klinik":[48,150],"yaitu":[49],"banyak":[50],"alat":[51],"medis":[52],"tidak":[54],"lengkap":[55],"atau":[56],"kurang":[57],"memadai":[58],"akan":[60],"berdampak":[61],"pada":[62,93],"kepuasan":[63,77,113,148],"pemasukan":[65],"perusahaan.":[66],"Tujuan":[67],"penelitian":[69,83,87,106],"digunakan":[71,85],"untuk":[72],"menganalisis":[73],"kualitas":[74,109,143],"terhadap":[76,147],"pelanggan":[78,114,149],"Husada.":[81],"Jenis":[82],"deskriptif":[88],"kuantitatif.":[89],"Analisis":[90],"diarahkan":[92],"mean":[94],"persentase":[96],"analisis":[97,139],"data":[98,102,140],"dilakukan":[100],"setelah":[101],"terkumpul.":[103],"Variabel":[104],"dalam":[105],"(X)":[111],"(Y).":[115],"Pengambilan":[116],"sampel":[117],"menggunakan":[118,128],"rumus":[119],"slovin":[120],"memperoleh":[122],"hasil":[123],"99":[124],"responden.":[125],"Uji":[126],"instrumemn":[127],"uji":[129,131,133,136],"t,":[130],"validitas,":[132],"reliabilitas":[134],"regresi":[137],"berganda.Hasil":[138],"menyimpulkan":[141],"bahwa":[142],"berpengaruh":[145],"positif":[146],"Blitar":[153],"sebesar":[154],"62%.":[155],"Kata":[156],"Kunci":[157],":":[158],"Kepuasan":[159],"Pelanggan,":[160],"Kualitas":[161],"Pelayanan":[162]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1}],"updated_date":"2026-10-29T09:56:32.521200","created_date":"2019-08-29T00:00:00"}