{"id":"https://openalex.org/W2969920972","doi":"https://doi.org/10.21608/acj.2017.42827","title":"\u0645\u0642\u0627\u0631\u0646\u0629 \u0646\u0645\u0627\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u062a\u0624\u062b\u0631 \u0639\u0644\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0635\u0631\u0641\u06cc\u0629 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0641\u06cc \u0645\u0635\u0631 (\u0628\u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0625\u0646\u062c\u0644\u06cc\u0632\u06cc\u0629).","display_name":"\u0645\u0642\u0627\u0631\u0646\u0629 \u0646\u0645\u0627\u0630\u062c \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u062a\u0624\u062b\u0631 \u0639\u0644\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0635\u0631\u0641\u06cc\u0629 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0641\u06cc \u0645\u0635\u0631 (\u0628\u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0625\u0646\u062c\u0644\u06cc\u0632\u06cc\u0629).","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2969920972","doi":"https://doi.org/10.21608/acj.2017.42827","mag":"2969920972"},"language":"ar","primary_location":{"id":"doi:10.21608/acj.2017.42827","doi":"https://doi.org/10.21608/acj.2017.42827","is_oa":false,"landing_page_url":"https://doi.org/10.21608/acj.2017.42827","pdf_url":null,"source":{"id":"https://openalex.org/S4210196204","display_name":"\u0645\u062c\u0644\u0629 \u06a9\u0644\u06cc\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0644\u0644\u0628\u062d\u0648\u062b \u0627\u0644\u0639\u0644\u0645\u06cc\u0629 \u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u0625\u0633\u06a9\u0646\u062f\u0631\u06cc\u0629","issn_l":"1110-7588","issn":["1110-7588","2090-1887"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4323237894","host_organization_name":"Egypts Presidential Specialized Council for Education and Scientific Research","host_organization_lineage":["https://openalex.org/P4323237894"],"host_organization_lineage_names":["Egypts Presidential Specialized Council for Education and Scientific Research"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"\u0645\u062c\u0644\u0629 \u06a9\u0644\u06cc\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0644\u0644\u0628\u062d\u0648\u062b \u0627\u0644\u0639\u0644\u0645\u06cc\u0629.\u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u0625\u0633\u06a9\u0646\u062f\u0631\u06cc\u0629","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004668971","display_name":"\u0646\u06cc\u0641\u06cc\u0646 \u0645\u062d\u0645\u062f \u0627\u0644\u0635\u063a\u06cc\u0631","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I59272784","display_name":"Arab Academy for Science, Technology, and Maritime Transport","ror":"https://ror.org/0004vyj87","country_code":"EG","type":"education","lineage":["https://openalex.org/I59272784"]}],"countries":["EG"],"is_corresponding":true,"raw_author_name":"\u0646\u06cc\u0641\u06cc\u0646 \u0645\u062d\u0645\u062f \u0627\u0644\u0635\u063a\u06cc\u0631","raw_affiliation_strings":["\u0642\u0633\u0645 \u0646\u0638\u0645 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \n \u06a9\u0644\u064a\u0629 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0648\u0627\u0644\u062a\u06a9\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \n \u0627\u0644\u0623\u06a9\u0627\u062f\u064a\u0645\u064a\u0629 \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0644\u0644\u0639\u0644\u0648\u0645 \u0648\u0627\u0644\u062a\u06a9\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u0627\u0644\u0646\u0642\u0644 \u0627\u0644\u0628\u062d\u0631\u064a\n\u0627\u0644\u0625\u0633\u06a9\u0646\u062f\u0631\u064a\u0629\n\u062c\u0645\u0647\u0648\u0631\u064a\u0629 \u0645\u0635\u0631 \u0627\u0644\u0639\u0631\u0628\u064a\u0629"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u0642\u0633\u0645 \u0646\u0638\u0645 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \n \u06a9\u0644\u064a\u0629 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0648\u0627\u0644\u062a\u06a9\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \n \u0627\u0644\u0623\u06a9\u0627\u062f\u064a\u0645\u064a\u0629 \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0644\u0644\u0639\u0644\u0648\u0645 \u0648\u0627\u0644\u062a\u06a9\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u0627\u0644\u0646\u0642\u0644 \u0627\u0644\u0628\u062d\u0631\u064a\n\u0627\u0644\u0625\u0633\u06a9\u0646\u062f\u0631\u064a\u0629\n\u062c\u0645\u0647\u0648\u0631\u064a\u0629 \u0645\u0635\u0631 \u0627\u0644\u0639\u0631\u0628\u064a\u0629","institution_ids":["https://openalex.org/I59272784"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5004668971"],"corresponding_institution_ids":["https://openalex.org/I59272784"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.45105829,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"54","issue":"1","first_page":"17","last_page":"36"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9818999767303467,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9818999767303467,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.014999999664723873,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.6050000190734863},{"id":"https://openalex.org/keywords/online-banking","display_name":"internet banking","score":0.7580000162124634},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.949999988079071},{"id":"https://openalex.org/keywords/egyptian-banks","display_name":"Egyptian banks","score":0.6959999799728394},{"id":"https://openalex.org/keywords/perceived-service-quality","display_name":"perceived service quality","score":0.8169999718666077},{"id":"https://openalex.org/keywords/reliability","display_name":"reliability","score":0.5429999828338623},{"id":"https://openalex.org/keywords/security-computing","display_name":"security (computing)","score":0.5609999895095825},{"id":"https://openalex.org/keywords/reputation","display_name":"reputation","score":0.6050000190734863},{"id":"https://openalex.org/keywords/customer-participation","display_name":"customer participation","score":0.5149999856948853}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2945559024810791}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.21608/acj.2017.42827","doi":"https://doi.org/10.21608/acj.2017.42827","is_oa":false,"landing_page_url":"https://doi.org/10.21608/acj.2017.42827","pdf_url":null,"source":{"id":"https://openalex.org/S4210196204","display_name":"\u0645\u062c\u0644\u0629 \u06a9\u0644\u06cc\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0644\u0644\u0628\u062d\u0648\u062b \u0627\u0644\u0639\u0644\u0645\u06cc\u0629 \u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u0625\u0633\u06a9\u0646\u062f\u0631\u06cc\u0629","issn_l":"1110-7588","issn":["1110-7588","2090-1887"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4323237894","host_organization_name":"Egypts Presidential Specialized Council for Education and Scientific Research","host_organization_lineage":["https://openalex.org/P4323237894"],"host_organization_lineage_names":["Egypts Presidential Specialized Council for Education and Scientific Research"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"\u0645\u062c\u0644\u0629 \u06a9\u0644\u06cc\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0644\u0644\u0628\u062d\u0648\u062b \u0627\u0644\u0639\u0644\u0645\u06cc\u0629.\u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u0625\u0633\u06a9\u0646\u062f\u0631\u06cc\u0629","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W1544647254","https://openalex.org/W1689771227","https://openalex.org/W1963608071","https://openalex.org/W1964759644","https://openalex.org/W1971684258","https://openalex.org/W1977777040","https://openalex.org/W1979242274","https://openalex.org/W1979907230","https://openalex.org/W1980333358","https://openalex.org/W1982388708","https://openalex.org/W1984306147","https://openalex.org/W1989741922","https://openalex.org/W2007738521","https://openalex.org/W2024170730","https://openalex.org/W2026368098","https://openalex.org/W2028184439","https://openalex.org/W2048796181","https://openalex.org/W2055231197","https://openalex.org/W2084695140","https://openalex.org/W2110712537","https://openalex.org/W2581243483"],"related_works":["https://openalex.org/W2990071781","https://openalex.org/W7216139999","https://openalex.org/W4380152882","https://openalex.org/W3174790841","https://openalex.org/W4401495001","https://openalex.org/W4396656997","https://openalex.org/W2611689353","https://openalex.org/W7119741452","https://openalex.org/W4413771565","https://openalex.org/W4411914394"],"abstract_inverted_index":{"\u0627\u0644\u063a\u0631\u0636":[0,2],"-":[1,49,103,169],"\u0645\u0646":[3,13,164,176],"\u0647\u0630\u0647":[4,51,130],"\u0627\u0644\u0648\u0631\u0642\u0629":[5,66],"\u0647\u0648":[6],"\u0645\u0642\u0627\u0631\u0646\u0629":[7],"\u062a\u0623\u062b\u064a\u0631":[8],"\u0646\u0645\u0627\u0630\u062c":[9],"\u062c\u0648\u062f\u0629":[10,27,70,160,192],"\u0627\u0644\u062e\u062f\u0645\u0629":[11,28,118,148,161],"\u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629":[12],"\u0645\u0646\u0638\u0648\u0631":[14],"\u0627\u0644\u0639\u0645\u0644\u0627\u0621":[15,180],"\u0641\u064a":[16,57,77,98,121,132],"\u0627\u0644\u062e\u062f\u0645\u0627\u062a":[17,34,71,182],"\u0627\u0644\u0645\u0635\u0631\u0641\u064a\u0629":[18,35,73,95,120,183],"\u0639\u0628\u0631":[19,36,96],"\u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a":[20,37,97],"\u0627\u0644\u0645\u0635\u0631\u064a\u0629.":[21,101],"\u064a\u062a\u0645":[22],"\u0627\u0633\u062a\u062e\u062f\u0627\u0645":[23],"\u0646\u0645\u0648\u0630\u062c\u064a\u0646":[24,80],"\u0647\u0645\u0627:":[25],"\u0646\u0645\u0648\u0630\u062c":[26],"\u0627\u0644\u0625\u0644\u06a9\u062a\u0631\u0648\u0646\u064a\u0629":[29],"(Santos":[30],"\u060c":[31,42,64,128,137,146,153,184],"2003)":[32],"\u0648\u0646\u0645\u0648\u0630\u062c":[33],"(Broderick":[38],"and":[39],"Vachira":[40],"pornpuk":[41],"2002).":[43],"\u0627\u0644\u062a\u0635\u0645\u064a\u0645":[44],"/":[45,47],"\u0627\u0644\u0645\u0646\u0647\u062c\u064a\u0629":[46],"\u0627\u0644\u0645\u0646\u0647\u062c":[48],"\u062a\u0633\u062a\u0646\u062f":[50],"\u0627\u0644\u062f\u0631\u0627\u0633\u0629":[52],"\u0625\u0644\u0649":[53,60,107],"\u0645\u0633\u062d":[54],"\u0627\u0633\u062a\u0628\u064a\u0627\u0646":[55],"\u0623\u062c\u0631\u064a":[56],"\u0645\u0635\u0631.":[58],"\u0627\u0633\u062a\u0646\u0627\u062f\u064b\u0627":[59],"\u0645\u0631\u0627\u062c\u0639\u0629":[61],"\u0634\u0627\u0645\u0644\u0629":[62],"\u0644\u0644\u0623\u062f\u0628\u064a\u0627\u062a":[63],"\u062a\u0633\u062a\u062e\u062f\u0645":[65],"\u0628\u062d\u062b\u064b\u0627":[67],"\u062a\u062c\u0631\u064a\u0628\u064a\u064b\u0627":[68],"\u0644\u062a\u062d\u0644\u064a\u0644":[69],"\u0644\u0644\u062e\u062f\u0645\u0627\u062a":[72,94,119],"\u0627\u0644\u062a\u064a":[74,112],"\u062a\u0642\u062f\u0645\u0647\u0627":[75],"\u0627\u0644\u0628\u0646\u0648\u06a9":[76,100,175],"\u0645\u0635\u0631":[78],"\u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645":[79],"\u0645\u062e\u062a\u0644\u0641\u064a\u0646":[81],"\u0644\u062c\u0648\u062f\u0629":[82,117,181],"\u0627\u0644\u062e\u062f\u0645\u0629.":[83,193],".":[84],"\u062a\u0645\u062a":[85],"\u0625\u062f\u0627\u0631\u0629":[86],"\u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646":[87],"\u0634\u062e\u0635\u064a\u064b\u0627":[88],"\u0639\u0644\u0649":[89,114,142,159],"\u0639\u064a\u0646\u0629":[90],"\u0628\u062d\u062c\u0645":[91],"600":[92],"\u0645\u0633\u062a\u062e\u062f\u0645":[93],"\u0645\u062e\u062a\u0644\u0641":[99],"\u0627\u0644\u0646\u062a\u0627\u0626\u062c":[102,105,171],"\u062a\u062d\u062f\u062f":[104],"\u0627\u0644\u0645\u0633\u062a\u0646\u062f\u0629":[106],"\u062a\u062d\u0644\u064a\u0644":[108],"\u0627\u0644\u0627\u0646\u062d\u062f\u0627\u0631":[109],"\u0628\u0639\u0636":[110],"\u0627\u0644\u0639\u0648\u0627\u0645\u0644":[111,131,143],"\u062a\u0624\u062b\u0631":[113],"\u062a\u0642\u064a\u064a\u0645":[115],"\u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646":[116],"\u06a9\u0644":[122],"\u0646\u0645\u0648\u0630\u062c.":[123],"\u0641\u064a\u0645\u0627":[124,189],"\u064a\u062a\u0639\u0644\u0642":[125,190],"\u0628\u0627\u0644\u0646\u0645\u0648\u0630\u062c":[126],"\u0627\u0644\u0623\u0648\u0644":[127,157],"\u062a\u062a\u0645\u062b\u0644":[129],"\u0627\u0644\u0645\u0648\u062b\u0648\u0642\u064a\u0629":[133],"\u0648\u0627\u0644\u06a9\u0641\u0627\u0621\u0629":[134],"\u0648\u0627\u0644\u062f\u0639\u0645":[135],"\u0648\u0627\u0644\u0623\u0645\u0627\u0646":[136],"\u0628\u064a\u0646\u0645\u0627":[138],"\u064a\u0634\u062a\u0645\u0644":[139],"\u0627\u0644\u0646\u0645\u0648\u0630\u062c":[140,156,165],"\u0627\u0644\u062b\u0627\u0646\u064a":[141],"\u061b":[144],"\u0627\u0644\u0633\u0645\u0639\u0629":[145],"\u0648\u0625\u0639\u062f\u0627\u062f\u0627\u062a":[147],"\u0648\u0645\u0634\u0627\u0631\u06a9\u0629":[149],"\u0627\u0644\u0639\u0645\u0644\u0627\u0621.":[150],"\u0628\u0634\u06a9\u0644":[151],"\u0639\u0627\u0645":[152],"\u0648\u062c\u062f":[154],"\u0623\u0646":[155],"\u064a\u0624\u062b\u0631":[158],"\u0627\u0644\u0645\u062a\u0635\u0648\u0631\u0629":[162],"\u0623\u0639\u0644\u0649":[163],"\u0627\u0644\u0623\u062e\u064a\u0631.":[166],"\u0627\u0644\u0622\u062b\u0627\u0631":[167],"\u0627\u0644\u0639\u0645\u0644\u064a\u0629":[168],"\u062a\u0639\u062a\u0628\u0631":[170],"\u0645\u0647\u0645\u0629":[172],"\u0644\u062a\u0645\u06a9\u064a\u0646":[173],"\u0645\u062f\u064a\u0631\u064a":[174],"\u0641\u0647\u0645":[177],"\u0623\u0641\u0636\u0644":[178],"\u0644\u062a\u0635\u0648\u0631":[179],"\u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a":[185],"\u06a9\u064a\u0641\u064a\u0629":[186],"\u062a\u062d\u0633\u064a\u0646":[187],"\u0631\u0636\u0627\u0647\u0645":[188],"\u0628\u062c\u0648\u0627\u0646\u0628":[191]},"counts_by_year":[],"updated_date":"2026-10-03T13:16:28.481748","created_date":"2019-08-29T00:00:00"}