{"id":"https://openalex.org/W2969888352","doi":"https://doi.org/10.4067/s0718-33052019000200328","title":"Procedimiento para la gesti\u00f3n por procesos: m\u00e9todos y herramientas de apoyo","display_name":"Procedimiento para la gesti\u00f3n por procesos: m\u00e9todos y herramientas de apoyo","publication_year":2019,"publication_date":"2019-04-01","ids":{"openalex":"https://openalex.org/W2969888352","doi":"https://doi.org/10.4067/s0718-33052019000200328","mag":"2969888352"},"language":"es","primary_location":{"id":"doi:10.4067/s0718-33052019000200328","doi":"https://doi.org/10.4067/s0718-33052019000200328","is_oa":true,"landing_page_url":"https://doi.org/10.4067/s0718-33052019000200328","pdf_url":"http://www.scielo.cl/pdf/ingeniare/v27n2/0718-3305-ingeniare-27-02-00328.pdf","source":{"id":"https://openalex.org/S4210222220","display_name":"Ingeniare. Revista chilena de ingenieri\u0301a","issn_l":"0718-3291","issn":["0718-3291","0718-3305"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","latindex","norway-1","poland-20","russia-white-list-4","scielo"],"host_organization":"https://openalex.org/P4310315494","host_organization_name":"University of Tarapac\u00e1","host_organization_lineage":["https://openalex.org/P4310315494"],"host_organization_lineage_names":["University of Tarapac\u00e1"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ingeniare. Revista chilena de ingenier\u00eda","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","datacite","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://www.scielo.cl/pdf/ingeniare/v27n2/0718-3305-ingeniare-27-02-00328.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085819254","display_name":"Alberto Arnaldo Medina Le\u00f3n","orcid":"https://orcid.org/0000-0003-2986-0568","observed_orcids":["https://orcid.org/0000-0003-2986-0568"]},"institutions":[{"id":"https://openalex.org/I255141171","display_name":"University of Matanzas","ror":"https://ror.org/04hk86037","country_code":"CU","type":"education","lineage":["https://openalex.org/I255141171"]}],"countries":["CU"],"is_corresponding":false,"raw_author_name":"Alberto Medina Le\u00f3n","raw_affiliation_strings":["Departamento de Industrial . Universidad de Matanzas . Calle 184 N\u00ba 15303 e/ 153 y 155 , Reparto Iglesias , Matanzas , Cuba. CP: 40100 ","Universidad de Matanzas, Matanzas, Cuba"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Departamento de Industrial . Universidad de Matanzas . Calle 184 N\u00ba 15303 e/ 153 y 155 , Reparto Iglesias , Matanzas , Cuba. CP: 40100 ","institution_ids":["https://openalex.org/I255141171"]},{"raw_affiliation_string":"Universidad de Matanzas, Matanzas, Cuba","institution_ids":["https://openalex.org/I255141171"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042884129","display_name":"Dianelys Nogueira Rivera","orcid":"https://orcid.org/0000-0002-0198-852X","observed_orcids":["https://orcid.org/0000-0002-0198-852X"]},"institutions":[{"id":"https://openalex.org/I255141171","display_name":"University of Matanzas","ror":"https://ror.org/04hk86037","country_code":"CU","type":"education","lineage":["https://openalex.org/I255141171"]}],"countries":["CU"],"is_corresponding":false,"raw_author_name":"Dianelys Nogueira Rivera","raw_affiliation_strings":["Departamento de Industrial . Universidad de Matanzas . Calle 184 N\u00ba 15303 e/ 153 y 155 , Reparto Iglesias , Matanzas , Cuba. CP: 40100 ","Universidad de Matanzas, Matanzas, Cuba"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Departamento de Industrial . Universidad de Matanzas . Calle 184 N\u00ba 15303 e/ 153 y 155 , Reparto Iglesias , Matanzas , Cuba. CP: 40100 ","institution_ids":["https://openalex.org/I255141171"]},{"raw_affiliation_string":"Universidad de Matanzas, Matanzas, Cuba","institution_ids":["https://openalex.org/I255141171"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013784191","display_name":"Arialys Hern\u00e1ndez Nari\u00f1o","orcid":"https://orcid.org/0000-0002-0180-4866","observed_orcids":["https://orcid.org/0000-0002-0180-4866"]},"institutions":[{"id":"https://openalex.org/I4405257103","display_name":"Universidad de Ciencias M\u00e9dicas de Matanzas","ror":"https://ror.org/04wr3ta36","country_code":"CU","type":"education","lineage":["https://openalex.org/I4405257103"]}],"countries":["CU"],"is_corresponding":false,"raw_author_name":"Arialys Hern\u00e1ndez-Nari\u00f1o","raw_affiliation_strings":["Departamento de Ciencia y T\u00e9cnica. Universidad de Ciencias M\u00e9dicas \"Dr. Juan Guiteras Gener\". Laborde final N\u00ba 6305 e / San Isidro e Isabel 1 ra ","Reparto Versalles . Matanzas . Cuba , CP : 10400","Universidad de Ciencias M\u00e9dicas  Dr. Juan Guiteras Gener , Matanzas, Cuba"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Departamento de Ciencia y T\u00e9cnica. Universidad de Ciencias M\u00e9dicas \"Dr. Juan Guiteras Gener\". Laborde final N\u00ba 6305 e / San Isidro e Isabel 1 ra ","institution_ids":[]},{"raw_affiliation_string":"Reparto Versalles . Matanzas . Cuba , CP : 10400","institution_ids":[]},{"raw_affiliation_string":"Universidad de Ciencias M\u00e9dicas  Dr. Juan Guiteras Gener , Matanzas, Cuba","institution_ids":["https://openalex.org/I4405257103"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5102726720","display_name":"Ra\u00fal Comas Rodr\u00edguez","orcid":"https://orcid.org/0000-0003-1353-2279","observed_orcids":["https://orcid.org/0000-0003-1353-2279"]},"institutions":[{"id":"https://openalex.org/I4210089536","display_name":"Universidad Regional Aut\u00f3noma de Los Andes","ror":"https://ror.org/00cgjqd45","country_code":"EC","type":"education","lineage":["https://openalex.org/I4210089536"]}],"countries":["EC"],"is_corresponding":false,"raw_author_name":"Ra\u00fal Comas Rodr\u00edguez","raw_affiliation_strings":["Universidad Regional Aut\u00f3noma de los Andes. Conjunto Oriental . M\u00f3dulo 3 apto 302 . Ciudad de Ambato -Tugurahua , Ecuador","Universidad Regional Aut\u00f3noma de los Andes, Tugurahua, Ecuador"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad Regional Aut\u00f3noma de los Andes. Conjunto Oriental . M\u00f3dulo 3 apto 302 . Ciudad de Ambato -Tugurahua , Ecuador","institution_ids":["https://openalex.org/I4210089536"]},{"raw_affiliation_string":"Universidad Regional Aut\u00f3noma de los Andes, Tugurahua, Ecuador","institution_ids":["https://openalex.org/I4210089536"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":14.3725,"has_fulltext":true,"cited_by_count":88,"citation_normalized_percentile":{"value":0.9855819,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"27","issue":"2","first_page":"328","last_page":"342"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.850600004196167,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.850600004196167,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.06769999861717224,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13706","display_name":"Management and Optimization Techniques","score":0.03849999979138374,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process-management","display_name":"process management","score":0.968999981880188},{"id":"https://openalex.org/keywords/process-improvement","display_name":"process improvement","score":0.9449999928474426},{"id":"https://openalex.org/keywords/continuous-improvement","display_name":"continuous improvement","score":0.8059999942779541},{"id":"https://openalex.org/keywords/customer-orientation","display_name":"customer orientation","score":0.8410000205039978},{"id":"https://openalex.org/keywords/strategic-alignment","display_name":"strategic alignment","score":0.9980000257492065},{"id":"https://openalex.org/keywords/statistical-tools","display_name":"statistical tools","score":0.5540000200271606},{"id":"https://openalex.org/keywords/decision-criteria","display_name":"decision criteria","score":0.9750000238418579},{"id":"https://openalex.org/keywords/process-representation","display_name":"process representation","score":0.5450000166893005},{"id":"https://openalex.org/keywords/management-system-integration","display_name":"management system integration","score":0.8199999928474426},{"id":"https://openalex.org/keywords/iso-standards","display_name":"ISO standards","score":0.9589999914169312}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.6818767786026001},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.25548988580703735}],"mesh":[],"locations_count":6,"locations":[{"id":"doi:10.4067/s0718-33052019000200328","doi":"https://doi.org/10.4067/s0718-33052019000200328","is_oa":true,"landing_page_url":"https://doi.org/10.4067/s0718-33052019000200328","pdf_url":"http://www.scielo.cl/pdf/ingeniare/v27n2/0718-3305-ingeniare-27-02-00328.pdf","source":{"id":"https://openalex.org/S4210222220","display_name":"Ingeniare. Revista chilena de ingenieri\u0301a","issn_l":"0718-3291","issn":["0718-3291","0718-3305"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","latindex","norway-1","poland-20","russia-white-list-4","scielo"],"host_organization":"https://openalex.org/P4310315494","host_organization_name":"University of Tarapac\u00e1","host_organization_lineage":["https://openalex.org/P4310315494"],"host_organization_lineage_names":["University of Tarapac\u00e1"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ingeniare. Revista chilena de ingenier\u00eda","raw_type":"journal-article"},{"id":"pmh:oai:americanae.aecid.es:2895875","doi":null,"is_oa":true,"landing_page_url":"https://scielo.conicyt.cl/scielo.php?script=sci_arttext&amp;pid=S0718-33052019000200328","pdf_url":null,"source":{"id":"https://openalex.org/S4306400786","display_name":"Americanae (AECID Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ingeniare. Revista chilena de ingenier\u00eda v.27 n.2 2019","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:scielo:S0718-33052019000200328","doi":null,"is_oa":true,"landing_page_url":"http://www.scielo.cl/scielo.php?script=sci_arttext&amp;pid=S0718-33052019000200328","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ingeniare. Revista chilena de ingenier\u00eda v.27 n.2 2019","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:doaj.org/article:ecf5b47ff7484002a0afb2cbff348e14","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/ecf5b47ff7484002a0afb2cbff348e14","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Ingeniare: Revista Chilena de Ingenier\u00eda, Vol 27, Iss 2 (2024)","raw_type":"article"},{"id":"doi:10.60692/0jrra-g1730","doi":"https://doi.org/10.60692/0jrra-g1730","is_oa":true,"landing_page_url":"https://doi.org/10.60692/0jrra-g1730","pdf_url":null,"source":{"id":"https://openalex.org/S7407051682","display_name":"Greater South Information System","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"},{"id":"doi:10.60692/nrkr5-80078","doi":"https://doi.org/10.60692/nrkr5-80078","is_oa":true,"landing_page_url":"https://doi.org/10.60692/nrkr5-80078","pdf_url":null,"source":{"id":"https://openalex.org/S7407051682","display_name":"Greater South Information System","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"}],"best_oa_location":{"id":"doi:10.4067/s0718-33052019000200328","doi":"https://doi.org/10.4067/s0718-33052019000200328","is_oa":true,"landing_page_url":"https://doi.org/10.4067/s0718-33052019000200328","pdf_url":"http://www.scielo.cl/pdf/ingeniare/v27n2/0718-3305-ingeniare-27-02-00328.pdf","source":{"id":"https://openalex.org/S4210222220","display_name":"Ingeniare. Revista chilena de ingenieri\u0301a","issn_l":"0718-3291","issn":["0718-3291","0718-3305"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","latindex","norway-1","poland-20","russia-white-list-4","scielo"],"host_organization":"https://openalex.org/P4310315494","host_organization_name":"University of Tarapac\u00e1","host_organization_lineage":["https://openalex.org/P4310315494"],"host_organization_lineage_names":["University of Tarapac\u00e1"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ingeniare. Revista chilena de ingenier\u00eda","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2969888352.pdf","grobid_xml":"https://content.openalex.org/works/W2969888352.grobid-xml"},"referenced_works_count":4,"referenced_works":["https://openalex.org/W2226148916","https://openalex.org/W2268814840","https://openalex.org/W2430476522","https://openalex.org/W2463667208"],"related_works":["https://openalex.org/W2808536762","https://openalex.org/W14338910","https://openalex.org/W2155734929","https://openalex.org/W1603854722","https://openalex.org/W7159755004","https://openalex.org/W4313308803","https://openalex.org/W2543858537","https://openalex.org/W1559456599","https://openalex.org/W163296447","https://openalex.org/W189314289"],"abstract_inverted_index":{"La":[0],"investigaci\u00f3n":[1],"propone":[2],"un":[3,68],"procedimiento":[4],"para":[5],"la":[6,24,45,65,84,88,108],"mejora":[7,25,42],"de":[8,36,38,41,52,60,67,70,75,92,102,112,115],"procesos":[9,104],"que":[10,77,86,105],"centra":[11],"su":[12,47,80,93],"objetivo":[13],"en":[14,44],"lograr":[15],"el":[16,20,29],"enfoque":[17],"al":[18,56],"cliente,":[19],"alineamiento":[21],"estrat\u00e9gico":[22],"y":[23,33,62,64,73],"continua.La":[26],"propuesta":[27],"es":[28],"resultado":[30],"del":[31,90],"estudio":[32],"an\u00e1lisis":[34],"estad\u00edstico":[35],"m\u00e1s":[37,51],"80":[39],"procedimientos":[40],"encontrados":[43],"literatura,":[46],"aplicaci\u00f3n":[48],"parcial":[49],"por":[50],"10":[53],"a\u00f1os":[54],"en,":[55],"menos,":[57],"40":[58],"empresas":[59],"manufactura":[61],"servicio":[63],"inserci\u00f3n":[66],"conjunto":[69],"herramientas":[71],"estad\u00edsticas":[72],"criterios":[74],"decisi\u00f3n":[76],"ayudan":[78],"a":[79,83,87,107,118],"fundamentaci\u00f3n":[81],"cient\u00edfica,":[82],"vez":[85],"reducci\u00f3n":[89],"tiempo":[91],"aplicaci\u00f3n.Por":[94],"otra":[95],"parte,":[96],"se":[97],"logra":[98],"una":[99],"exhaustiva":[100],"representaci\u00f3n":[101],"los":[103,113],"contribuye":[106],"implementaci\u00f3n":[109],"e":[110],"integraci\u00f3n":[111],"sistemas":[114],"gesti\u00f3n":[116],"asociados":[117],"las":[119],"Normas":[120],"ISO.":[121]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":20},{"year":2023,"cited_by_count":16},{"year":2022,"cited_by_count":17},{"year":2021,"cited_by_count":15},{"year":2020,"cited_by_count":8}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2019-08-29T00:00:00"}
