{"id":"https://openalex.org/W2969010372","doi":"https://doi.org/10.1080/1528008x.2019.1653242","title":"How Hotel Smartphone Applications Affect Guest Satisfaction in Applications and Re-use Intention? An Experiential Value Approach","display_name":"How Hotel Smartphone Applications Affect Guest Satisfaction in Applications and Re-use Intention? An Experiential Value Approach","publication_year":2019,"publication_date":"2019-08-15","ids":{"openalex":"https://openalex.org/W2969010372","doi":"https://doi.org/10.1080/1528008x.2019.1653242","mag":"2969010372"},"language":"en","primary_location":{"id":"doi:10.1080/1528008x.2019.1653242","doi":"https://doi.org/10.1080/1528008x.2019.1653242","is_oa":false,"landing_page_url":"https://doi.org/10.1080/1528008x.2019.1653242","pdf_url":null,"source":{"id":"https://openalex.org/S108158533","display_name":"Journal of Quality Assurance in Hospitality & Tourism","issn_l":"1528-008X","issn":["1528-008X","1528-0098"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Quality Assurance in Hospitality & Tourism","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5044676980","display_name":"Hyeongmin Kim","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I98947143","display_name":"California State Polytechnic University","ror":"https://ror.org/05by5hm18","country_code":"US","type":"education","lineage":["https://openalex.org/I98947143"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Hyeongmin Kim","raw_affiliation_strings":["College of Hospitality and Tourism Management, The Collins College of Hospitality Management, California State Polytechnic University Pomona, Pomona, CA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Hospitality and Tourism Management, The Collins College of Hospitality Management, California State Polytechnic University Pomona, Pomona, CA, USA","institution_ids":["https://openalex.org/I98947143"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109516889","display_name":"soonhwa kang","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I7446070","display_name":"Woosuk University","ror":"https://ror.org/00emz0366","country_code":"KR","type":"education","lineage":["https://openalex.org/I7446070"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Soonhwa Kang","raw_affiliation_strings":["Department of Advertisement and PR & Event Planning, Woosuk University, Jeollabuk-do, Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Advertisement and PR & Event Planning, Woosuk University, Jeollabuk-do, Korea","institution_ids":["https://openalex.org/I7446070"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011844601","display_name":"Chanho Song","orcid":"https://orcid.org/0000-0002-6392-613X","observed_orcids":["https://orcid.org/0000-0002-6392-613X"]},"institutions":[{"id":"https://openalex.org/I43369023","display_name":"California State University, San Bernardino","ror":"https://ror.org/02n651896","country_code":"US","type":"education","lineage":["https://openalex.org/I43369023"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Chanho Song","raw_affiliation_strings":["Department of Marketing, California State University San Bernardino, San Bernardino, CA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing, California State University San Bernardino, San Bernardino, CA, USA","institution_ids":["https://openalex.org/I43369023"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031362068","display_name":"Myong Jae Lee","orcid":"https://orcid.org/0009-0004-0617-6661","observed_orcids":["https://orcid.org/0009-0004-0617-6661"]},"institutions":[{"id":"https://openalex.org/I98947143","display_name":"California State Polytechnic University","ror":"https://ror.org/05by5hm18","country_code":"US","type":"education","lineage":["https://openalex.org/I98947143"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Myong Jae (Mj) Lee","raw_affiliation_strings":["The Collins College of Hospitality Management, California State Polytechnic University Pomona, Pomona, CA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The Collins College of Hospitality Management, California State Polytechnic University Pomona, Pomona, CA, USA","institution_ids":["https://openalex.org/I98947143"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5031362068"],"corresponding_institution_ids":["https://openalex.org/I98947143"],"apc_list":null,"apc_paid":null,"fwci":1.3099,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.85792494,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":97},"biblio":{"volume":"21","issue":"2","first_page":"209","last_page":"233"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.46560001373291016,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.46560001373291016,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.4120999872684479,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.0333000011742115,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/guest-satisfaction","display_name":"guest satisfaction","score":0.9449999928474426},{"id":"https://openalex.org/keywords/experiential-value","display_name":"experiential value","score":0.9890000224113464},{"id":"https://openalex.org/keywords/service-excellence","display_name":"service excellence","score":0.8640000224113464},{"id":"https://openalex.org/keywords/hospitality-technology","display_name":"hospitality technology","score":0.5429999828338623}],"concepts":[{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.8284545540809631},{"id":"https://openalex.org/C37228920","wikidata":"https://www.wikidata.org/wiki/Q1307600","display_name":"Experiential learning","level":2,"score":0.6570277810096741},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6340619325637817},{"id":"https://openalex.org/C2777352838","wikidata":"https://www.wikidata.org/wiki/Q5419420","display_name":"Excellence","level":2,"score":0.5800043344497681},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.5203737616539001},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.5198414921760559},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5106509327888489},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.48334309458732605},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.47099703550338745},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.45206791162490845},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.39931172132492065},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.18511739373207092},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.14564120769500732},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.07411837577819824},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.06158486008644104},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.06136047840118408},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/1528008x.2019.1653242","doi":"https://doi.org/10.1080/1528008x.2019.1653242","is_oa":false,"landing_page_url":"https://doi.org/10.1080/1528008x.2019.1653242","pdf_url":null,"source":{"id":"https://openalex.org/S108158533","display_name":"Journal of Quality Assurance in Hospitality & Tourism","issn_l":"1528-008X","issn":["1528-008X","1528-0098"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Quality Assurance in Hospitality & Tourism","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":98,"referenced_works":["https://openalex.org/W119818611","https://openalex.org/W158466265","https://openalex.org/W1027604503","https://openalex.org/W1545460766","https://openalex.org/W1546233878","https://openalex.org/W1567787434","https://openalex.org/W1569050516","https://openalex.org/W1570686602","https://openalex.org/W1573929263","https://openalex.org/W1584883541","https://openalex.org/W1591013228","https://openalex.org/W1608056401","https://openalex.org/W1617941227","https://openalex.org/W1717473833","https://openalex.org/W1791587663","https://openalex.org/W1926844182","https://openalex.org/W1946790415","https://openalex.org/W1966567957","https://openalex.org/W1973705942","https://openalex.org/W1980569376","https://openalex.org/W1981270523","https://openalex.org/W1984621642","https://openalex.org/W1992568528","https://openalex.org/W1997221614","https://openalex.org/W2000380427","https://openalex.org/W2005215882","https://openalex.org/W2008877419","https://openalex.org/W2011309176","https://openalex.org/W2012469337","https://openalex.org/W2017601422","https://openalex.org/W2018206938","https://openalex.org/W2029361748","https://openalex.org/W2029758834","https://openalex.org/W2034057221","https://openalex.org/W2037683264","https://openalex.org/W2041480675","https://openalex.org/W2044497378","https://openalex.org/W2044804146","https://openalex.org/W2046752514","https://openalex.org/W2050251515","https://openalex.org/W2051020202","https://openalex.org/W2063413703","https://openalex.org/W2065570324","https://openalex.org/W2066090712","https://openalex.org/W2066587147","https://openalex.org/W2068533618","https://openalex.org/W2072617359","https://openalex.org/W2073714610","https://openalex.org/W2073842920","https://openalex.org/W2076971848","https://openalex.org/W2079871039","https://openalex.org/W2095659828","https://openalex.org/W2097210248","https://openalex.org/W2099697766","https://openalex.org/W2100190134","https://openalex.org/W2100921625","https://openalex.org/W2101445789","https://openalex.org/W2101699735","https://openalex.org/W2107031757","https://openalex.org/W2111073387","https://openalex.org/W2112081648","https://openalex.org/W2116964960","https://openalex.org/W2123875695","https://openalex.org/W2146637469","https://openalex.org/W2149297905","https://openalex.org/W2151000531","https://openalex.org/W2166261011","https://openalex.org/W2169107017","https://openalex.org/W2169392876","https://openalex.org/W2170567128","https://openalex.org/W2183299514","https://openalex.org/W2186340877","https://openalex.org/W2338621996","https://openalex.org/W2346247791","https://openalex.org/W2408975989","https://openalex.org/W2474885860","https://openalex.org/W2498454620","https://openalex.org/W2499832433","https://openalex.org/W2505361583","https://openalex.org/W2581423799","https://openalex.org/W2589893175","https://openalex.org/W2598465361","https://openalex.org/W2766341848","https://openalex.org/W2794620131","https://openalex.org/W2796156942","https://openalex.org/W2889942269","https://openalex.org/W3150852153","https://openalex.org/W4205981594","https://openalex.org/W4230765201","https://openalex.org/W4235678817","https://openalex.org/W4236455120","https://openalex.org/W4243667233","https://openalex.org/W4247052122","https://openalex.org/W4250124385","https://openalex.org/W4250843181","https://openalex.org/W4251009187","https://openalex.org/W4299627282","https://openalex.org/W4300410020"],"related_works":["https://openalex.org/W3213997999","https://openalex.org/W3214306844","https://openalex.org/W2965218909","https://openalex.org/W4385781121","https://openalex.org/W4408585844","https://openalex.org/W4406633757","https://openalex.org/W4293029863","https://openalex.org/W3166835158","https://openalex.org/W2464188926","https://openalex.org/W2911487570"],"abstract_inverted_index":{"Today,":[0],"more":[1],"hotel":[2,7,14,29,36,39,90],"companies":[3],"attempt":[4],"to":[5,9],"use":[6],"apps":[8,40,48],"provide":[10],"useful":[11],"content":[12],"about":[13],"facilities,":[15],"events":[16],"or":[17],"promotions,":[18],"and":[19,41,49,86,102],"directions.":[20],"By":[21],"using":[22],"experiential":[23],"values":[24,88],"in":[25],"the":[26,96],"context":[27],"of":[28,63,78],"app":[30,91],"experience,":[31],"this":[32],"study":[33],"explores":[34],"how":[35],"guests":[37],"perceive":[38],"what":[42],"affects":[43],"their":[44,50],"satisfaction":[45],"with":[46],"those":[47],"re-use":[51],"intentions":[52],"through":[53,72],"Partial":[54],"Least":[55],"Squares":[56],"Structural":[57],"Equation":[58],"Modeling":[59],"(PLS-SEM).":[60],"A":[61],"total":[62],"212":[64],"usable":[65],"responses":[66],"were":[67],"collected":[68],"for":[69],"data":[70],"analysis":[71,80],"an":[73],"online":[74],"survey.":[75],"The":[76],"results":[77],"structural":[79],"revealed":[81],"that":[82],"while":[83],"service":[84],"excellence":[85],"esthetic":[87],"from":[89],"experiences":[92],"influence":[93],"guest":[94],"satisfaction,":[95],"playfulness":[97],"value":[98],"does":[99],"not.":[100],"Theoretical":[101],"managerial":[103],"implications":[104],"are":[105],"discussed.":[106]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2019-08-22T00:00:00"}