{"id":"https://openalex.org/W2967578738","doi":"https://doi.org/10.1177/0170840619862833","title":"White Coats at the Coalface: The Standardizing Work of Professionals at the Frontline","display_name":"White Coats at the Coalface: The Standardizing Work of Professionals at the Frontline","publication_year":2019,"publication_date":"2019-08-08","ids":{"openalex":"https://openalex.org/W2967578738","doi":"https://doi.org/10.1177/0170840619862833","mag":"2967578738"},"language":"en","primary_location":{"id":"doi:10.1177/0170840619862833","doi":"https://doi.org/10.1177/0170840619862833","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0170840619862833","pdf_url":null,"source":{"id":"https://openalex.org/S28882882","display_name":"Organization Studies","issn_l":"0170-8406","issn":["0170-8406","1741-3044"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-1","jufo-3","ki-jl-1","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Organization Studies","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070951646","display_name":"Hendrik Wilhelm","orcid":"https://orcid.org/0000-0002-4338-3887","observed_orcids":["https://orcid.org/0000-0002-4338-3887"]},"institutions":[{"id":"https://openalex.org/I155976169","display_name":"Witten/Herdecke University","ror":"https://ror.org/00yq55g44","country_code":"DE","type":"education","lineage":["https://openalex.org/I155976169"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Hendrik Wilhelm","raw_affiliation_strings":["Witten/Herdecke University, Germany"],"raw_orcid":"https://orcid.org/0000-0002-4338-3887","affiliations":[{"raw_affiliation_string":"Witten/Herdecke University, Germany","institution_ids":["https://openalex.org/I155976169"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023994677","display_name":"Bernadette Bullinger","orcid":"https://orcid.org/0000-0001-6700-3554","observed_orcids":["https://orcid.org/0000-0001-6700-3554"]},"institutions":[{"id":"https://openalex.org/I125068653","display_name":"IE University","ror":"https://ror.org/02jjdwm75","country_code":"ES","type":"education","lineage":["https://openalex.org/I125068653"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Bernadette Bullinger","raw_affiliation_strings":["IE Business School, IE University, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IE Business School, IE University, Spain","institution_ids":["https://openalex.org/I125068653"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031304705","display_name":"Jessica Chromik","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I180923762","display_name":"University of Cologne","ror":"https://ror.org/00rcxh774","country_code":"DE","type":"education","lineage":["https://openalex.org/I180923762"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Jessica Chromik","raw_affiliation_strings":["University of Cologne, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Cologne, Germany","institution_ids":["https://openalex.org/I180923762"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5070951646"],"corresponding_institution_ids":["https://openalex.org/I155976169"],"apc_list":{"value":3900,"currency":"USD","value_usd":3900},"apc_paid":null,"fwci":3.156,"has_fulltext":false,"cited_by_count":23,"citation_normalized_percentile":{"value":0.91363134,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"41","issue":"8","first_page":"1169","last_page":"1200"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10344","display_name":"Management and Organizational Studies","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10344","display_name":"Management and Organizational Studies","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13235","display_name":"Management Theory and Practice","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/standardization-of-work","display_name":"standardization of work","score":0.6990000009536743},{"id":"https://openalex.org/keywords/frontline-workers","display_name":"frontline workers","score":0.9599999785423279},{"id":"https://openalex.org/keywords/medical-professionals","display_name":"medical professionals","score":0.9150000214576721},{"id":"https://openalex.org/keywords/university-hospital","display_name":"university hospital","score":0.5220000147819519},{"id":"https://openalex.org/keywords/everyday-work","display_name":"everyday work","score":0.30300000309944153},{"id":"https://openalex.org/keywords/resistance-to-standardization","display_name":"resistance to standardization","score":0.625}],"concepts":[{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.7162397503852844},{"id":"https://openalex.org/C65414064","wikidata":"https://www.wikidata.org/wiki/Q484105","display_name":"Autonomy","level":2,"score":0.7129575610160828},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.6858763098716736},{"id":"https://openalex.org/C188087704","wikidata":"https://www.wikidata.org/wiki/Q369577","display_name":"Standardization","level":2,"score":0.6079780459403992},{"id":"https://openalex.org/C55587333","wikidata":"https://www.wikidata.org/wiki/Q1133029","display_name":"Engineering ethics","level":1,"score":0.5243309140205383},{"id":"https://openalex.org/C3019806175","wikidata":"https://www.wikidata.org/wiki/Q11974939","display_name":"Health professionals","level":3,"score":0.5143245458602905},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.4479404091835022},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.43774205446243286},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3525508642196655},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3325309157371521},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2944837808609009},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.27480101585388184},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2323620319366455},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.16633641719818115},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.09093427658081055},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1177/0170840619862833","doi":"https://doi.org/10.1177/0170840619862833","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0170840619862833","pdf_url":null,"source":{"id":"https://openalex.org/S28882882","display_name":"Organization Studies","issn_l":"0170-8406","issn":["0170-8406","1741-3044"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-1","jufo-3","ki-jl-1","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Organization Studies","raw_type":"journal-article"},{"id":"pmh:oai:USBKOELN.ub.uni-koeln.de:14458","doi":null,"is_oa":false,"landing_page_url":"https://kups.ub.uni-koeln.de/14458/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400371","display_name":"K\u00f6lner Universit\u00e4ts PublikationsServer (Universit\u00e4t zu K\u00f6ln)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210115942","host_organization_name":"Rhenish Institute for Environmental Research","host_organization_lineage":["https://openalex.org/I4210115942"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"","raw_type":"doc-type:article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":103,"referenced_works":["https://openalex.org/W52169070","https://openalex.org/W102951394","https://openalex.org/W409344806","https://openalex.org/W429850969","https://openalex.org/W593096572","https://openalex.org/W632870525","https://openalex.org/W1483520542","https://openalex.org/W1518101824","https://openalex.org/W1556808170","https://openalex.org/W1574363380","https://openalex.org/W1636328530","https://openalex.org/W1838046222","https://openalex.org/W1838535468","https://openalex.org/W1859058939","https://openalex.org/W1963751127","https://openalex.org/W1964984353","https://openalex.org/W1982544932","https://openalex.org/W1985157358","https://openalex.org/W1995270868","https://openalex.org/W1995307465","https://openalex.org/W1997685381","https://openalex.org/W2001606006","https://openalex.org/W2002554683","https://openalex.org/W2006448367","https://openalex.org/W2014138478","https://openalex.org/W2017707396","https://openalex.org/W2018037152","https://openalex.org/W2018514036","https://openalex.org/W2019964738","https://openalex.org/W2021365718","https://openalex.org/W2028756423","https://openalex.org/W2037942082","https://openalex.org/W2038239918","https://openalex.org/W2039026208","https://openalex.org/W2040397530","https://openalex.org/W2046409143","https://openalex.org/W2047805825","https://openalex.org/W2052575719","https://openalex.org/W2056239166","https://openalex.org/W2069068805","https://openalex.org/W2071077652","https://openalex.org/W2074264318","https://openalex.org/W2083664740","https://openalex.org/W2085543523","https://openalex.org/W2089171024","https://openalex.org/W2089628081","https://openalex.org/W2099713639","https://openalex.org/W2100267603","https://openalex.org/W2104053626","https://openalex.org/W2108914130","https://openalex.org/W2111546195","https://openalex.org/W2112958581","https://openalex.org/W2119092313","https://openalex.org/W2124706754","https://openalex.org/W2124970285","https://openalex.org/W2128097293","https://openalex.org/W2130034526","https://openalex.org/W2130556537","https://openalex.org/W2130689033","https://openalex.org/W2137954500","https://openalex.org/W2140703634","https://openalex.org/W2141951329","https://openalex.org/W2149525024","https://openalex.org/W2150935468","https://openalex.org/W2156883839","https://openalex.org/W2163037439","https://openalex.org/W2165936174","https://openalex.org/W2167928095","https://openalex.org/W2168170250","https://openalex.org/W2184558246","https://openalex.org/W2190517670","https://openalex.org/W2232839779","https://openalex.org/W2258380955","https://openalex.org/W2292039508","https://openalex.org/W2302072927","https://openalex.org/W2324289495","https://openalex.org/W2327349107","https://openalex.org/W2328102811","https://openalex.org/W2334062926","https://openalex.org/W2344768822","https://openalex.org/W2358289624","https://openalex.org/W2476439422","https://openalex.org/W2487480987","https://openalex.org/W2502247306","https://openalex.org/W2605273552","https://openalex.org/W2609886869","https://openalex.org/W2735242594","https://openalex.org/W2873719632","https://openalex.org/W3023799669","https://openalex.org/W3123397884","https://openalex.org/W3149815752","https://openalex.org/W3158277831","https://openalex.org/W3193792355","https://openalex.org/W3193990993","https://openalex.org/W4230079282","https://openalex.org/W4235315582","https://openalex.org/W4237813424","https://openalex.org/W4238728811","https://openalex.org/W4240671868","https://openalex.org/W4241062781","https://openalex.org/W4242869385","https://openalex.org/W4243064238","https://openalex.org/W4297081765"],"related_works":["https://openalex.org/W7133238840","https://openalex.org/W2953931585","https://openalex.org/W4311159363","https://openalex.org/W2609886869","https://openalex.org/W2759497727","https://openalex.org/W7169598814","https://openalex.org/W32987115","https://openalex.org/W4389262300","https://openalex.org/W3041714573","https://openalex.org/W2411147675"],"abstract_inverted_index":{"This":[0,119],"study":[1,13,120],"advances":[2],"theory":[3],"on":[4,125],"professionals":[5,30,75,127],"by":[6,90],"introducing":[7],"a":[8,41,84],"novel":[9,92],"\u2018coalface":[10],"perspective\u2019":[11,70],"to":[12,43],"frontline":[14,108,126],"professionals\u2019":[15,95],"standardizing":[16,56,100,114],"work.":[17],"Our":[18],"multimethod":[19],"quantitative":[20],"and":[21,27,111,128],"qualitative":[22],"approach":[23],"explores":[24],"when,":[25],"why":[26],"how":[28,74],"medical":[29,46],"in":[31,49,131],"German":[32],"university":[33],"hospitals":[34],"actively":[35,55],"maintain":[36],"care":[37],"pathway":[38],"enactment":[39],"\u2013":[40,48,71,78],"technique":[42],"standardize":[44],"day-to-day":[45,96],"work":[47,58,110,115],"their":[50,57],"everyday":[51,105],"patient":[52],"treatment.":[53],"Professionals\u2019":[54],"is":[59],"an":[60],"understudied":[61],"yet":[62],"highly":[63],"relevant":[64],"phenomenon":[65],"that":[66],"the":[67,102,117],"established":[68],"\u2018autonomy":[69],"which":[72],"covers":[73],"resist":[76],"standardization":[77],"falls":[79],"short":[80],"of":[81,104,107,113],"explaining.":[82],"Introducing":[83],"coalface":[85],"perspective":[86],"overcomes":[87],"this":[88],"shortcoming":[89],"uncovering":[91],"links":[93],"between":[94],"problem-driven":[97],"motivations":[98],"for":[99,123],"work,":[101],"characteristics":[103],"situations":[106],"professional":[109],"practices":[112],"at":[116],"frontline.":[118],"has":[121],"implications":[122],"research":[124,130],"coalface-perspective":[129],"general.":[132]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2019-08-22T00:00:00"}