{"id":"https://openalex.org/W2967521018","doi":"https://doi.org/10.1504/ijbir.2019.10023213","title":"The effects of workload and compensation on tax account representative performance mediating by public service level (case of the Indonesian tax office)","display_name":"The effects of workload and compensation on tax account representative performance mediating by public service level (case of the Indonesian tax office)","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2967521018","doi":"https://doi.org/10.1504/ijbir.2019.10023213","mag":"2967521018"},"language":"en","primary_location":{"id":"doi:10.1504/ijbir.2019.10023213","doi":"https://doi.org/10.1504/ijbir.2019.10023213","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijbir.2019.10023213","pdf_url":null,"source":{"id":"https://openalex.org/S155657779","display_name":"International Journal of Business Innovation and Research","issn_l":"1751-0252","issn":["1751-0252","1751-0260"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["anvur-scientific","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Business Innovation and Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079482309","display_name":"Rhian Indradewa","orcid":"https://orcid.org/0000-0002-9093-2690","observed_orcids":["https://orcid.org/0000-0002-9093-2690"]},"institutions":[{"id":"https://openalex.org/I4210096641","display_name":"Universitas Esa Unggul","ror":"https://ror.org/00cwwxh37","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210096641"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Rhian Indradewa","raw_affiliation_strings":["Esa Unggul University, Jl. Arjuna Utara 9, Kebon Jeruk, Jakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Esa Unggul University, Jl. Arjuna Utara 9, Kebon Jeruk, Jakarta, Indonesia","institution_ids":["https://openalex.org/I4210096641"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053945143","display_name":"Muhammad Iqbal","orcid":"https://orcid.org/0000-0001-9864-6106","observed_orcids":["https://orcid.org/0000-0001-9864-6106","https://orcid.org/0009-0009-9743-5927","https://orcid.org/0000-0002-6306-7400"]},"institutions":[{"id":"https://openalex.org/I4405273584","display_name":"Sekolah Tinggi Ilmu Ekonomi Kusuma Negara","ror":"https://ror.org/002wrrb05","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405273584"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"M. Ali Iqbal","raw_affiliation_strings":["Kusuma Negara Business School, STIE Kusuma Negara, Jl. Raya Bogor KM 24, Jakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kusuma Negara Business School, STIE Kusuma Negara, Jl. Raya Bogor KM 24, Jakarta, Indonesia","institution_ids":["https://openalex.org/I4405273584"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5046727077","display_name":"Sylvia Martina Hapsari","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405273584","display_name":"Sekolah Tinggi Ilmu Ekonomi Kusuma Negara","ror":"https://ror.org/002wrrb05","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405273584"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Sylvia Martina Hapsari","raw_affiliation_strings":["Kusuma Negara Business School, STIE Kusuma Negara, Jl. Raya Bogor KM 24, Jakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kusuma Negara Business School, STIE Kusuma Negara, Jl. Raya Bogor KM 24, Jakarta, Indonesia","institution_ids":["https://openalex.org/I4405273584"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.7324,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.73895612,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":93},"biblio":{"volume":"20","issue":"1","first_page":"47","last_page":"47"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.9779999852180481,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.9779999852180481,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.012600000016391277,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.004699999932199717,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/workload","display_name":"workload","score":0.925000011920929},{"id":"https://openalex.org/keywords/compensation","display_name":"compensation","score":0.9409999847412109},{"id":"https://openalex.org/keywords/job-performance","display_name":"employee performance","score":0.7480000257492065},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.8460000157356262},{"id":"https://openalex.org/keywords/tax-officials","display_name":"tax officials","score":0.8790000081062317}],"concepts":[{"id":"https://openalex.org/C2778476105","wikidata":"https://www.wikidata.org/wiki/Q628539","display_name":"Workload","level":2,"score":0.8909069895744324},{"id":"https://openalex.org/C2779207338","wikidata":"https://www.wikidata.org/wiki/Q9240","display_name":"Indonesian","level":2,"score":0.7242286801338196},{"id":"https://openalex.org/C2780023022","wikidata":"https://www.wikidata.org/wiki/Q1338171","display_name":"Compensation (psychology)","level":2,"score":0.6085733771324158},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6064313054084778},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.5260329842567444},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5056262016296387},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.434353768825531},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.42676153779029846},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.34920430183410645},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3283087909221649},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2476077675819397},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2457209825515747},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.19079777598381042},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.15982192754745483},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.08756744861602783},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.08227768540382385},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.07689070701599121},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.06441369652748108},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1504/ijbir.2019.10023213","doi":"https://doi.org/10.1504/ijbir.2019.10023213","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijbir.2019.10023213","pdf_url":null,"source":{"id":"https://openalex.org/S155657779","display_name":"International Journal of Business Innovation and Research","issn_l":"1751-0252","issn":["1751-0252","1751-0260"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["anvur-scientific","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Business Innovation and Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.9211000204086304},{"display_name":"Peace, justice, and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.47620001435279846}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7219645106","https://openalex.org/W3159028148","https://openalex.org/W4382792202","https://openalex.org/W7216255122","https://openalex.org/W7153015486","https://openalex.org/W4283118594","https://openalex.org/W3216180181","https://openalex.org/W7164739882","https://openalex.org/W3210488719","https://openalex.org/W4292462338"],"abstract_inverted_index":{"This":[0],"research's":[1],"objective":[2],"is":[3],"to":[4,67],"examine":[5],"the":[6,11,14,20,50,58,69,74,77,80,83,96,101,104,109,112,117],"workload":[7,75,92],"and":[8,54,76,93],"compensation":[9,78,94],"for":[10,79],"performance":[12,81,115],"of":[13,30,49,57,62,71,73,82,100,108,116],"tax":[15,33,84,119],"account":[16,85,113],"representative":[17,114],"mediated":[18],"by":[19],"public":[21,97,105],"service":[22,98,106],"level":[23,70,99,107],"as":[24],"assessed":[25],"through":[26,45],"a":[27,55],"case":[28],"study":[29,53],"an":[31],"Indonesian":[32,118],"office.":[34],"The":[35,60,87],"data":[36,41,66],"collection":[37],"method":[38,61],"uses":[39,64],"primary":[40],"from":[42],"201":[43],"respondents":[44],"questionnaires,":[46],"direct":[47],"observation":[48],"object":[51],"under":[52],"review":[56],"literature.":[59],"analysis":[63],"quantitative":[65],"test":[68],"significance":[72],"representative.":[86],"overall":[88],"results":[89],"showed":[90],"that":[91],"affect":[95],"employees.":[102,121],"Additionally,":[103],"employees":[110],"influences":[111],"office":[120]},"counts_by_year":[{"year":2022,"cited_by_count":1}],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2019-08-22T00:00:00"}
