{"id":"https://openalex.org/W2966466601","doi":null,"title":"When brand trust is tested","display_name":"When brand trust is tested","publication_year":2017,"publication_date":"2017-09-04","ids":{"openalex":"https://openalex.org/W2966466601","mag":"2966466601"},"language":"en","primary_location":{"id":"pmh:oai:eprints.bournemouth.ac.uk:29662","doi":null,"is_oa":true,"landing_page_url":"http://eprints.bournemouth.ac.uk/29662/2/VE%20slides%20-%20When%20brand%20trust%20is%20tested.pdf","pdf_url":"http://eprints.bournemouth.ac.uk/29662/2/VE%20slides%20-%20When%20brand%20trust%20is%20tested.pdf","source":{"id":"https://openalex.org/S4306400187","display_name":"Bournemouth University Research Online (Bournemouth University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I9300472","host_organization_name":"Bournemouth University","host_organization_lineage":["https://openalex.org/I9300472"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://eprints.bournemouth.ac.uk/29662/2/VE%20slides%20-%20When%20brand%20trust%20is%20tested.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5024890763","display_name":"Caroline Jackson","orcid":"https://orcid.org/0000-0003-4504-9791","observed_orcids":["https://orcid.org/0000-0003-4504-9791"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Caroline Jackson","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-4504-9791","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5032666670","display_name":"Julie Robson","orcid":"https://orcid.org/0000-0003-1966-6470","observed_orcids":["https://orcid.org/0000-0003-1966-6470"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Julie Robson","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-1966-6470","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010037339","display_name":"Elvira Bolat","orcid":"https://orcid.org/0000-0003-0910-0860","observed_orcids":["https://orcid.org/0000-0003-0910-0860"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Elvira Bolat","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-0910-0860","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079922481","display_name":"Juliet Memery","orcid":"https://orcid.org/0000-0001-5614-0713","observed_orcids":["https://orcid.org/0000-0001-5614-0713"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Juliet Memery","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-5614-0713","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079516281","display_name":"Jason Sit","orcid":"https://orcid.org/0000-0003-3839-1046","observed_orcids":["https://orcid.org/0000-0003-3839-1046"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jason Sit","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-3839-1046","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5009528642","display_name":"Samreen Ashraf","orcid":"https://orcid.org/0000-0003-0070-7957","observed_orcids":["https://orcid.org/0000-0003-0070-7957"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Samreen Ashraf","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-0070-7957","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.43617021,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.47189998626708984,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.47189998626708984,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.3264000117778778,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.11110000312328339,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/brand-trust","display_name":"brand trust","score":0.8669999837875366},{"id":"https://openalex.org/keywords/trust-recovery","display_name":"trust repair","score":0.9850000143051147},{"id":"https://openalex.org/keywords/theme-parks","display_name":"amusement parks","score":0.8289999961853027},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.6439999938011169},{"id":"https://openalex.org/keywords/trust-erosion","display_name":"trust erosion","score":0.6150000095367432},{"id":"https://openalex.org/keywords/tourist-attractions","display_name":"tourist attractions","score":0.5299999713897705},{"id":"https://openalex.org/keywords/health-and-safety","display_name":"health and safety","score":0.5839999914169312},{"id":"https://openalex.org/keywords/consumer-attitudes","display_name":"consumer attitudes","score":0.48500001430511475},{"id":"https://openalex.org/keywords/word-of-mouth","display_name":"word of mouth","score":0.5519999861717224},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.6959999799728394}],"concepts":[{"id":"https://openalex.org/C48947383","wikidata":"https://www.wikidata.org/wiki/Q830719","display_name":"Visitor pattern","level":2,"score":0.8352397680282593},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6816599369049072},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5822337865829468},{"id":"https://openalex.org/C2776687071","wikidata":"https://www.wikidata.org/wiki/Q5265193","display_name":"Destinations","level":3,"score":0.5701504349708557},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5223261713981628},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.4875890612602234},{"id":"https://openalex.org/C57375061","wikidata":"https://www.wikidata.org/wiki/Q453181","display_name":"Brand management","level":2,"score":0.4655490815639496},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.43585440516471863},{"id":"https://openalex.org/C2780144342","wikidata":"https://www.wikidata.org/wiki/Q1900653","display_name":"Brand loyalty","level":2,"score":0.41525474190711975},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.41121986508369446},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1208283007144928},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.09669619798660278},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:eprints.bournemouth.ac.uk:29662","doi":null,"is_oa":true,"landing_page_url":"http://eprints.bournemouth.ac.uk/29662/2/VE%20slides%20-%20When%20brand%20trust%20is%20tested.pdf","pdf_url":"http://eprints.bournemouth.ac.uk/29662/2/VE%20slides%20-%20When%20brand%20trust%20is%20tested.pdf","source":{"id":"https://openalex.org/S4306400187","display_name":"Bournemouth University Research Online (Bournemouth University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I9300472","host_organization_name":"Bournemouth University","host_organization_lineage":["https://openalex.org/I9300472"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"},{"id":"mag:2966466601","doi":null,"is_oa":false,"landing_page_url":"http://eprints.bournemouth.ac.uk/29662/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:eprints.bournemouth.ac.uk:29662","doi":null,"is_oa":true,"landing_page_url":"http://eprints.bournemouth.ac.uk/29662/2/VE%20slides%20-%20When%20brand%20trust%20is%20tested.pdf","pdf_url":"http://eprints.bournemouth.ac.uk/29662/2/VE%20slides%20-%20When%20brand%20trust%20is%20tested.pdf","source":{"id":"https://openalex.org/S4306400187","display_name":"Bournemouth University Research Online (Bournemouth University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I9300472","host_organization_name":"Bournemouth University","host_organization_lineage":["https://openalex.org/I9300472"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2966466601.pdf","grobid_xml":"https://content.openalex.org/works/W2966466601.grobid-xml"},"referenced_works_count":10,"referenced_works":["https://openalex.org/W1479793539","https://openalex.org/W1583593889","https://openalex.org/W1958351725","https://openalex.org/W1967906317","https://openalex.org/W2063543980","https://openalex.org/W2130140239","https://openalex.org/W2163086831","https://openalex.org/W2582255519","https://openalex.org/W2735365021","https://openalex.org/W2903903293"],"related_works":["https://openalex.org/W2966433646","https://openalex.org/W2965954907","https://openalex.org/W4320164706","https://openalex.org/W2594915767","https://openalex.org/W2998588504","https://openalex.org/W2350257665","https://openalex.org/W2956588524","https://openalex.org/W7203698106","https://openalex.org/W2900448622","https://openalex.org/W2928282593"],"abstract_inverted_index":{"The":[0,196,289,299],"visitor":[1,16,31],"economy":[2],"could":[3],"well":[4],"be":[5,52,176],"a":[6,25,140,177,190,218,294,339],"fragile":[7],"one":[8],"when":[9,101],"built":[10,42],"upon":[11,43,73,203,280],"ephemeral":[12],"experiences.":[13],"Destinations":[14],"and":[15,47,76,117,129,137,145,231,240,246,267,311,317,328,336],"attractions":[17],"work":[18],"hard":[19],"to":[20,51,86,110,228,313],"create":[21,38],"brands":[22,39],"that":[23,40,102,168,198,220,224],"have":[24,170,235],"more":[26],"enduring":[27],"relationship":[28,121],"with":[29,88,303],"the":[30,62,74,80,84,119,130,153,166,181,186,194,222,243,247,263,268,281,315,320],"economy.":[32],"Theme":[33],"park":[34,265],"resorts,":[35],"as":[36,113],"destinations,":[37],"are":[41,55,64,71,301],"stories":[44],"of":[45,61,79,125,142,152,183,256,319],"excitement":[46],"escape.":[48],"For":[49],"these":[50,233],"sustainable":[53],"there":[54],"fundamental":[56],"underlying":[57],"characteristics.":[58],"When":[59],"some":[60],"experiences":[63],"based":[65,202,279],"around":[66],"spine":[67],"thrilling":[68],"rides,":[69],"visitors":[70],"relying":[72],"health":[75],"safety":[77],"operations":[78],"park.":[81],"They":[82],"trust":[83,103,107,154,167,207,230,241,257],"brand":[85,112,245],"perform":[87],"their":[89,93,172],"best":[90],"interests":[91],"at":[92,271],"heart.":[94],"This":[95,174,216,259],"paper":[96,200,260],"will":[97],"explore":[98],"what":[99],"happens":[100],"is":[104,108,201,278],"tested.":[105],"Consumer":[106],"important":[109],"any":[111],"it":[114],"helps":[115],"build":[116],"cement":[118],"customer-firm":[120],"engendering":[122],"positive":[123],"word":[124],"mouth,":[126],"increased":[127],"loyalty":[128],"potential":[131],"for":[132],"additional":[133],"income":[134],"from":[135,285,293,305],"cross-selling":[136],"up-selling.":[138],"However,":[139],"series":[141],"recent":[143],"scandals":[144],"misdeeds":[146],"has":[147],"resulted":[148],"in":[149,156,171,242,275,334],"widespread":[150],"erosion":[151],"held":[155],"many":[157],"well-known":[158],"brands.":[159,173],"To":[160],"survive,":[161],"individual":[162,187],"firms":[163],"must":[164],"repair":[165,208,229],"consumers":[169],"can":[175,226],"huge":[178],"challenge":[179],"requiring":[180],"efforts":[182],"not":[184],"only":[185],"firm,":[188],"but":[189],"concerted":[191],"effort":[192],"by":[193,211],"industry.":[195],"research":[197],"this":[199],"adopts":[204],"an":[205],"integrative":[206],"framework":[209],"proposed":[210],"Bachmann":[212],"et":[213],"al.":[214],"(2015).":[215],"creates":[217],"template":[219,295],"identifies":[221],"actions":[223,234],"stakeholders":[225],"take":[227],"how":[232],"influenced":[236],"consumer":[237,286],"attitudes":[238],"towards":[239],"company":[244],"wider":[248],"industry":[249],"sector":[250,266],"taking":[251],"into":[252],"account":[253],"different":[254],"causes":[255],"damage.":[258],"focuses":[261],"on":[262],"theme":[264],"Smiler":[269],"accident":[270],"Alton":[272],"Towers,":[273],"UK,":[274],"particular.":[276],"It":[277],"qualitative":[282],"data":[283],"collected":[284],"focus":[287],"groups.":[288],"findings":[290],"were":[291],"generated":[292],"analysis":[296],"using":[297],"NVivo.":[298],"results":[300],"compared":[302],"those":[304],"other":[306],"service":[307],"sectors":[308],"(financial":[309],"services":[310],"retail)":[312],"test":[314],"appropriateness":[316],"fit":[318],"conceptual":[321],"framework.":[322],"Reference":[323],"Bachmann,":[324],"R.,":[325,330],"Gillespie,":[326],"N.":[327],"Priem,":[329],"2015.":[331],"Repairing":[332],"Trust":[333],"Organizations":[335],"Institutions:":[337],"Toward":[338],"Conceptual":[340],"Framework.":[341],"Organization":[342],"Studies,":[343],"36":[344],"(9),":[345],"1123-1142.":[346]},"counts_by_year":[],"updated_date":"2026-09-04T10:56:28.161419","created_date":"2019-08-13T00:00:00"}