{"id":"https://openalex.org/W2965780906","doi":"https://doi.org/10.12776/qip.v23i2.1277","title":"The ISO 9001:2015 Quality Management System Standard: Companies' Drivers, Benefits and Barriers to Its Implementation","display_name":"The ISO 9001:2015 Quality Management System Standard: Companies' Drivers, Benefits and Barriers to Its Implementation","publication_year":2019,"publication_date":"2019-07-31","ids":{"openalex":"https://openalex.org/W2965780906","doi":"https://doi.org/10.12776/qip.v23i2.1277","mag":"2965780906"},"language":"en","primary_location":{"id":"doi:10.12776/qip.v23i2.1277","doi":"https://doi.org/10.12776/qip.v23i2.1277","is_oa":true,"landing_page_url":"https://doi.org/10.12776/qip.v23i2.1277","pdf_url":"https://qip-journal.eu/index.php/QIP/article/download/1277/1135","source":{"id":"https://openalex.org/S2764416040","display_name":"Quality Innovation Prosperity","issn_l":"1335-1745","issn":["1335-1745","1338-984X"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310314440","host_organization_name":"Technical University of Ko\u0161ice","host_organization_lineage":["https://openalex.org/P4310314440"],"host_organization_lineage_names":["Technical University of Ko\u0161ice"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Quality Innovation Prosperity","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","datacite","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://qip-journal.eu/index.php/QIP/article/download/1277/1135","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056131281","display_name":"Laura Bravi","orcid":"https://orcid.org/0000-0002-1733-7043","observed_orcids":["https://orcid.org/0000-0002-1733-7043"]},"institutions":[{"id":"https://openalex.org/I190397597","display_name":"University of Urbino","ror":"https://ror.org/04q4kt073","country_code":"IT","type":"education","lineage":["https://openalex.org/I190397597"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Laura Bravi","raw_affiliation_strings":["University of Urbino Carlo Bo"],"raw_orcid":"https://orcid.org/0000-0002-1733-7043","affiliations":[{"raw_affiliation_string":"University of Urbino Carlo Bo","institution_ids":["https://openalex.org/I190397597"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056724016","display_name":"Federica Murmura","orcid":"https://orcid.org/0000-0001-8443-8680","observed_orcids":["https://orcid.org/0000-0001-8443-8680"]},"institutions":[{"id":"https://openalex.org/I190397597","display_name":"University of Urbino","ror":"https://ror.org/04q4kt073","country_code":"IT","type":"education","lineage":["https://openalex.org/I190397597"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Federica Murmura","raw_affiliation_strings":["University of Urbino Carlo Bo"],"raw_orcid":"https://orcid.org/0000-0001-8443-8680","affiliations":[{"raw_affiliation_string":"University of Urbino Carlo Bo","institution_ids":["https://openalex.org/I190397597"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5007182152","display_name":"Gilberto Santos","orcid":"https://orcid.org/0000-0001-9268-3272","observed_orcids":["https://orcid.org/0000-0001-9268-3272"]},"institutions":[{"id":"https://openalex.org/I141596103","display_name":"University of Lisbon","ror":"https://ror.org/01c27hj86","country_code":"PT","type":"education","lineage":["https://openalex.org/I141596103"]},{"id":"https://openalex.org/I99682543","display_name":"University of Minho","ror":"https://ror.org/037wpkx04","country_code":"PT","type":"education","lineage":["https://openalex.org/I99682543"]}],"countries":["PT"],"is_corresponding":true,"raw_author_name":"Gilberto Santos","raw_affiliation_strings":["Portugal","PhD degree in Mechanical Engineering from the Minho University, Portugal","Engineering from de New University of Lisbon and"],"raw_orcid":"https://orcid.org/0000-0001-9268-3272","affiliations":[{"raw_affiliation_string":"Portugal","institution_ids":[]},{"raw_affiliation_string":"PhD degree in Mechanical Engineering from the Minho University, Portugal","institution_ids":["https://openalex.org/I99682543"]},{"raw_affiliation_string":"Engineering from de New University of Lisbon and","institution_ids":["https://openalex.org/I141596103"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5007182152"],"corresponding_institution_ids":["https://openalex.org/I141596103","https://openalex.org/I99682543"],"apc_list":null,"apc_paid":null,"fwci":25.3745,"has_fulltext":true,"cited_by_count":110,"citation_normalized_percentile":{"value":0.99411614,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"23","issue":"2","first_page":"64","last_page":"82"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/iso-9001-2015","display_name":"ISO 9001:2015","score":0.9980000257492065},{"id":"https://openalex.org/keywords/quality-management-systems","display_name":"quality management systems","score":0.9470000267028809},{"id":"https://openalex.org/keywords/standard-revision","display_name":"standard revision","score":0.4779999852180481},{"id":"https://openalex.org/keywords/iso-9001-2008","display_name":"ISO 9001:2008","score":0.8629999756813049},{"id":"https://openalex.org/keywords/benefits-of-quality-management","display_name":"benefits of quality management","score":0.7360000014305115},{"id":"https://openalex.org/keywords/barriers-to-quality-management","display_name":"barriers to quality management","score":0.8830000162124634},{"id":"https://openalex.org/keywords/quality-culture","display_name":"quality culture","score":0.8569999933242798},{"id":"https://openalex.org/keywords/italian-firms","display_name":"Italian firms","score":0.9190000295639038}],"concepts":[{"id":"https://openalex.org/C201289532","wikidata":"https://www.wikidata.org/wiki/Q608513","display_name":"Quality management system","level":4,"score":0.6674819588661194},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.6029208302497864},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5422016978263855},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5234119892120361},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5218257308006287},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5130573511123657},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3810524344444275},{"id":"https://openalex.org/C198783460","wikidata":"https://www.wikidata.org/wiki/Q629173","display_name":"Management system","level":2,"score":0.37496769428253174},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3405376672744751},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.32718759775161743},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.08154630661010742},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.12776/qip.v23i2.1277","doi":"https://doi.org/10.12776/qip.v23i2.1277","is_oa":true,"landing_page_url":"https://doi.org/10.12776/qip.v23i2.1277","pdf_url":"https://qip-journal.eu/index.php/QIP/article/download/1277/1135","source":{"id":"https://openalex.org/S2764416040","display_name":"Quality Innovation Prosperity","issn_l":"1335-1745","issn":["1335-1745","1338-984X"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310314440","host_organization_name":"Technical University of Ko\u0161ice","host_organization_lineage":["https://openalex.org/P4310314440"],"host_organization_lineage_names":["Technical University of Ko\u0161ice"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Quality Innovation Prosperity","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:2784b48a5e864126a5497bbe63d430a6","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/2784b48a5e864126a5497bbe63d430a6","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Kvalita Inov\u00e1cia Prosperita, Vol 23, Iss 2 (2019)","raw_type":"article"},{"id":"pmh:oai:ora.uniurb.it:11576/2671822","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/11576/2671822","pdf_url":null,"source":{"id":"https://openalex.org/S4377196377","display_name":"CINECA IRIS Institutional Research information system (University of Urbino)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I190397597","host_organization_name":"University of Urbino","host_organization_lineage":["https://openalex.org/I190397597"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:zenodo.org:51366","doi":null,"is_oa":true,"landing_page_url":"https://www.openaccessrepository.it/record/51366","pdf_url":null,"source":{"id":"https://openalex.org/S4306402478","display_name":"INFM-OAR (INFN Catania)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210116497","host_organization_name":"Istituto Nazionale di Fisica Nucleare, Sezione di Catania","host_organization_lineage":["https://openalex.org/I4210116497"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},{"id":"doi:10.5281/zenodo.51366","doi":"https://doi.org/10.5281/zenodo.51366","is_oa":true,"landing_page_url":"https://doi.org/10.5281/zenodo.51366","pdf_url":null,"source":{"id":"https://openalex.org/S4306400562","display_name":"Zenodo (CERN European Organization for Nuclear Research)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67311998","host_organization_name":"European Organization for Nuclear Research","host_organization_lineage":["https://openalex.org/I67311998"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Software"}],"best_oa_location":{"id":"doi:10.12776/qip.v23i2.1277","doi":"https://doi.org/10.12776/qip.v23i2.1277","is_oa":true,"landing_page_url":"https://doi.org/10.12776/qip.v23i2.1277","pdf_url":"https://qip-journal.eu/index.php/QIP/article/download/1277/1135","source":{"id":"https://openalex.org/S2764416040","display_name":"Quality Innovation Prosperity","issn_l":"1335-1745","issn":["1335-1745","1338-984X"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310314440","host_organization_name":"Technical University of Ko\u0161ice","host_organization_lineage":["https://openalex.org/P4310314440"],"host_organization_lineage_names":["Technical University of Ko\u0161ice"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Quality Innovation Prosperity","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.44999998807907104}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2965780906.pdf","grobid_xml":"https://content.openalex.org/works/W2965780906.grobid-xml"},"referenced_works_count":52,"referenced_works":["https://openalex.org/W120347050","https://openalex.org/W1487369023","https://openalex.org/W1510781976","https://openalex.org/W1516076266","https://openalex.org/W1525491142","https://openalex.org/W1549217678","https://openalex.org/W1606397618","https://openalex.org/W1839959002","https://openalex.org/W1979743171","https://openalex.org/W1984860663","https://openalex.org/W1991243009","https://openalex.org/W1997133832","https://openalex.org/W2007129887","https://openalex.org/W2031000204","https://openalex.org/W2031744328","https://openalex.org/W2047692680","https://openalex.org/W2048236723","https://openalex.org/W2078000690","https://openalex.org/W2078276803","https://openalex.org/W2090563347","https://openalex.org/W2094294974","https://openalex.org/W2125889209","https://openalex.org/W2134605491","https://openalex.org/W2134884007","https://openalex.org/W2156218360","https://openalex.org/W2218011639","https://openalex.org/W2525122639","https://openalex.org/W2589163467","https://openalex.org/W2605108619","https://openalex.org/W2737273585","https://openalex.org/W2746514152","https://openalex.org/W2755754523","https://openalex.org/W2761069588","https://openalex.org/W2761514726","https://openalex.org/W2762060939","https://openalex.org/W2762119107","https://openalex.org/W2764283694","https://openalex.org/W2769911796","https://openalex.org/W2790222079","https://openalex.org/W2791961318","https://openalex.org/W2792555303","https://openalex.org/W2886246269","https://openalex.org/W2886402188","https://openalex.org/W2892302366","https://openalex.org/W2901437046","https://openalex.org/W2909468222","https://openalex.org/W2932680207","https://openalex.org/W3115283239","https://openalex.org/W3162449334","https://openalex.org/W6741541409","https://openalex.org/W6815226366","https://openalex.org/W6925746628"],"related_works":["https://openalex.org/W7042961871","https://openalex.org/W2760995214","https://openalex.org/W3132728686","https://openalex.org/W2095442082","https://openalex.org/W7038667912","https://openalex.org/W3130259148","https://openalex.org/W3186717137","https://openalex.org/W2908635518","https://openalex.org/W91696454","https://openalex.org/W2028215528"],"abstract_inverted_index":{"Purpose:":[0],"The":[1,35,79,143],"aim":[2],"of":[3,11,16,21,29,81,88,111,146,156,189,209,219,231],"this":[4,225],"study":[5,83,148,226],"is":[6,90],"to":[7,26,43,74,108,117,121,134,171,185,205,237,247],"evaluate":[8],"companies'":[9],"perception":[10],"the":[12,27,55,63,69,75,82,86,97,101,109,112,124,129,147,151,154,157,197,216,220,240,248,252],"latest":[13,130,217],"version":[14,218],"(2015)":[15],"ISO":[17,45,115,221],"9001":[18,46,222],"in":[19,60,68,92,96,139,150,183,245],"terms":[20],"motivations":[22,194],"that":[23,85,132,153,234],"pushed":[24],"companies":[25,58,64,119,188,233],"implementation":[28],"a":[30,40,50,179,228],"Quality":[31],"Management":[32],"System.":[33],"Methodology:":[34],"research":[36,158,170],"was":[37,159],"conducted":[38],"through":[39],"questionnaire":[41],"proposed":[42],"3,975":[44],"certified":[47,59],"companies,":[48],"making":[49],"simple":[51],"random":[52],"sampling":[53],"among":[54],"150,143":[56],"Italian":[57,162],"2018.":[61],"Among":[62],"contacted,":[65],"493":[66],"participated":[67],"survey":[70],"and":[71,94,177,199,203,255],"gave":[72],"shape":[73],"reference":[76],"sample.":[77],"Findings:":[78],"results":[80],"show":[84],"\u201cculture":[87],"quality\u201d":[89],"rooted":[91],"Italy":[93],"mainly":[95],"North,":[98],"which":[99],"represents":[100],"most":[102],"economically":[103],"advanced":[104],"area.":[105],"With":[106],"regard":[107],"evolution":[110],"standard":[113,198,242],"from":[114],"9001:2008":[116],"2015,":[118],"seem":[120],"have":[122,192,213,235],"perceived":[123],"main":[125,144,253],"changes":[126],"introduced":[127],"with":[128,239],"revision,":[131],"helps":[133],"easily":[135],"adopt":[136],"its":[137,206],"principles":[138],"companies.":[140,163],"Research":[141],"Limitation:":[142],"limitation":[145],"lies":[149],"fact":[152],"focus":[155],"based":[160],"on":[161,215],"It":[164],"would":[165],"be":[166],"important":[167],"for":[168,195],"future":[169],"consider":[172,186,243],"also":[173],"other":[174],"European":[175],"countries,":[176],"make":[178],"comparison":[180],"between":[181],"them,":[182],"order":[184],"if":[187],"different":[190,193,201],"markets":[191],"implementing":[196],"perceive":[200],"benefits":[202],"barriers":[204],"implementation.":[207],"Value":[208],"paper:":[210],"Few":[211],"researches":[212],"focused":[214],"standard;":[223],"therefore":[224],"gives":[227],"broad":[229],"vision":[230],"how":[232],"had":[236],"deal":[238],"new":[241],"it":[244],"relation":[246],"previous":[249],"version,":[250],"highlighting":[251],"strengths":[254],"weaknesses.":[256]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":22},{"year":2022,"cited_by_count":19},{"year":2021,"cited_by_count":24},{"year":2020,"cited_by_count":17},{"year":2019,"cited_by_count":6}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2019-08-13T00:00:00"}