{"id":"https://openalex.org/W2965577796","doi":"https://doi.org/10.1108/imefm-02-2018-0072","title":"The mediating effect of service provider expertise on the relationship between institutional trust, dispositional trust and trust intakafulservices","display_name":"The mediating effect of service provider expertise on the relationship between institutional trust, dispositional trust and trust intakafulservices","publication_year":2019,"publication_date":"2019-08-07","ids":{"openalex":"https://openalex.org/W2965577796","doi":"https://doi.org/10.1108/imefm-02-2018-0072","mag":"2965577796"},"language":"en","primary_location":{"id":"doi:10.1108/imefm-02-2018-0072","doi":"https://doi.org/10.1108/imefm-02-2018-0072","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imefm-02-2018-0072","pdf_url":null,"source":{"id":"https://openalex.org/S157427695","display_name":"International Journal of Islamic and Middle Eastern Finance and Management","issn_l":"1753-8394","issn":["1753-8394","1753-8408"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Islamic and Middle Eastern Finance and Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004155784","display_name":"Sajid Mohy Ul Din","orcid":"https://orcid.org/0000-0003-2539-8572","observed_orcids":["https://orcid.org/0000-0003-2539-8572"]},"institutions":[{"id":"https://openalex.org/I94625822","display_name":"Universiti Utara Malaysia","ror":"https://ror.org/01ss10648","country_code":"MY","type":"education","lineage":["https://openalex.org/I94625822"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Sajid Mohy-Ul-Din","raw_affiliation_strings":["School of Economics, Finance and Banking (SEFB), Universiti Utara Malaysia, Sintok, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics, Finance and Banking (SEFB), Universiti Utara Malaysia, Sintok, Malaysia","institution_ids":["https://openalex.org/I94625822"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040322863","display_name":"Sarminah Samad","orcid":"https://orcid.org/0000-0003-1313-4342","observed_orcids":["https://orcid.org/0000-0003-1313-4342"]},"institutions":[{"id":"https://openalex.org/I106778892","display_name":"Princess Nourah bint Abdulrahman University","ror":"https://ror.org/05b0cyh02","country_code":"SA","type":"education","lineage":["https://openalex.org/I106778892"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"Sarminah Samad","raw_affiliation_strings":["Department of Business Administration, Princess Nourah bint Abdulrahman University, Riyadh, Saudi Arabia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Princess Nourah bint Abdulrahman University, Riyadh, Saudi Arabia","institution_ids":["https://openalex.org/I106778892"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035544246","display_name":"Mohsin Abdur Rehman","orcid":"https://orcid.org/0000-0002-1044-4487","observed_orcids":["https://orcid.org/0000-0002-1044-4487"]},"institutions":[{"id":"https://openalex.org/I4210135941","display_name":"GIFT University","ror":"https://ror.org/04tb22w36","country_code":"PK","type":"education","lineage":["https://openalex.org/I4210135941"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Mohsin Abdur Rehman","raw_affiliation_strings":["School of Accounting and Finance, GIFT University, Gujranwala, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Accounting and Finance, GIFT University, Gujranwala, Pakistan","institution_ids":["https://openalex.org/I4210135941"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085192230","display_name":"Mirza Zaar Ali","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I142204992","display_name":"University of Lahore","ror":"https://ror.org/051jrjw38","country_code":"PK","type":"education","lineage":["https://openalex.org/I142204992"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Mirza Zaar Ali","raw_affiliation_strings":["Department of Management Sciences, University of Lahore, Lahore, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Sciences, University of Lahore, Lahore, Pakistan","institution_ids":["https://openalex.org/I142204992"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5010989487","display_name":"Ahmad Usman","orcid":"https://orcid.org/0000-0002-2136-4220","observed_orcids":["https://orcid.org/0000-0002-2136-4220"]},"institutions":[{"id":"https://openalex.org/I94625822","display_name":"Universiti Utara Malaysia","ror":"https://ror.org/01ss10648","country_code":"MY","type":"education","lineage":["https://openalex.org/I94625822"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Usman Ahmad","raw_affiliation_strings":["School of Economics, Finance and Banking, Universiti Utara Malaysia, Sintok, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics, Finance and Banking, Universiti Utara Malaysia, Sintok, Malaysia","institution_ids":["https://openalex.org/I94625822"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.6182,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.92699587,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":98},"biblio":{"volume":"12","issue":"4","first_page":"509","last_page":"522"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11365","display_name":"Islamic Finance and Banking Studies","score":0.8550000190734863,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11365","display_name":"Islamic Finance and Banking Studies","score":0.8550000190734863,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.08709999918937683,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12394","display_name":"Insurance and Financial Risk Management","score":0.02250000089406967,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/takaful","display_name":"Islamic insurance","score":0.843999981880188},{"id":"https://openalex.org/keywords/institutional-trust","display_name":"institutional trust","score":0.8560000061988831},{"id":"https://openalex.org/keywords/dispositional-trust","display_name":"dispositional trust","score":0.9990000128746033},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.9340000152587891},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.7670000195503235}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6777533888816833},{"id":"https://openalex.org/C9114305","wikidata":"https://www.wikidata.org/wiki/Q1428317","display_name":"Situational ethics","level":2,"score":0.6446573734283447},{"id":"https://openalex.org/C31829608","wikidata":"https://www.wikidata.org/wiki/Q884177","display_name":"Blind trust","level":2,"score":0.6041455268859863},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4915080964565277},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.49063602089881897},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4644562900066376},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4562155306339264},{"id":"https://openalex.org/C207609745","wikidata":"https://www.wikidata.org/wiki/Q4944086","display_name":"Bootstrapping (finance)","level":2,"score":0.44312453269958496},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.31986555457115173},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.20525917410850525},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.19391494989395142},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.13396212458610535},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1108/imefm-02-2018-0072","doi":"https://doi.org/10.1108/imefm-02-2018-0072","is_oa":false,"landing_page_url":"https://doi.org/10.1108/imefm-02-2018-0072","pdf_url":null,"source":{"id":"https://openalex.org/S157427695","display_name":"International Journal of Islamic and Middle Eastern Finance and Management","issn_l":"1753-8394","issn":["1753-8394","1753-8408"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Islamic and Middle Eastern Finance and Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eme:imefm0:imefm-02-2018-0072","doi":null,"is_oa":false,"landing_page_url":"https://www.emerald.com/insight/content/doi/10.1108/IMEFM-02-2018-0072.html?utm_source=repec&utm_medium=feed&utm_campaign=repec","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:RePEc:eme:imefmp:imefm-02-2018-0072","doi":null,"is_oa":false,"landing_page_url":"https://www.emerald.com/insight/content/doi/10.1108/IMEFM-02-2018-0072/full/html?utm_source=repec&utm_medium=feed&utm_campaign=repec","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:RePEc:eme:imefpp:imefm-02-2018-0072","doi":null,"is_oa":false,"landing_page_url":"http://www.emeraldinsight.com/10.1108/IMEFM-02-2018-0072?utm_campaign=RePEc&WT.mc_id=RePEc","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":70,"referenced_works":["https://openalex.org/W16552758","https://openalex.org/W1537353119","https://openalex.org/W1552468722","https://openalex.org/W1575261247","https://openalex.org/W1584259234","https://openalex.org/W1811352184","https://openalex.org/W1963285003","https://openalex.org/W1963790195","https://openalex.org/W1968261002","https://openalex.org/W1971440513","https://openalex.org/W1972520245","https://openalex.org/W1975107026","https://openalex.org/W1988301216","https://openalex.org/W1990351492","https://openalex.org/W1991819157","https://openalex.org/W1994693564","https://openalex.org/W1996207568","https://openalex.org/W1998079575","https://openalex.org/W2004702233","https://openalex.org/W2009005766","https://openalex.org/W2015119555","https://openalex.org/W2025705616","https://openalex.org/W2031426577","https://openalex.org/W2038982249","https://openalex.org/W2039340897","https://openalex.org/W2048814455","https://openalex.org/W2072525628","https://openalex.org/W2080090456","https://openalex.org/W2083605861","https://openalex.org/W2088374759","https://openalex.org/W2089981694","https://openalex.org/W2090266480","https://openalex.org/W2099463741","https://openalex.org/W2101469534","https://openalex.org/W2102346413","https://openalex.org/W2110078189","https://openalex.org/W2121967685","https://openalex.org/W2142924874","https://openalex.org/W2150537446","https://openalex.org/W2159532288","https://openalex.org/W2169248394","https://openalex.org/W2205923015","https://openalex.org/W2241851189","https://openalex.org/W2255530209","https://openalex.org/W2265019250","https://openalex.org/W2265594289","https://openalex.org/W2267726007","https://openalex.org/W2328485547","https://openalex.org/W2334691612","https://openalex.org/W2335821216","https://openalex.org/W2413100854","https://openalex.org/W2507880512","https://openalex.org/W2526614117","https://openalex.org/W2529247826","https://openalex.org/W2529396350","https://openalex.org/W2560860763","https://openalex.org/W2577831766","https://openalex.org/W2606246951","https://openalex.org/W2616818504","https://openalex.org/W2617728256","https://openalex.org/W2622295753","https://openalex.org/W2685944230","https://openalex.org/W2742915854","https://openalex.org/W2744724306","https://openalex.org/W2762388760","https://openalex.org/W2785184925","https://openalex.org/W2795510964","https://openalex.org/W3122603417","https://openalex.org/W3126090267","https://openalex.org/W4231077521"],"related_works":["https://openalex.org/W7110875517","https://openalex.org/W3000851025","https://openalex.org/W2994052909","https://openalex.org/W7119953753","https://openalex.org/W6922185477","https://openalex.org/W2910261762","https://openalex.org/W3191054711","https://openalex.org/W4388666151","https://openalex.org/W7166642020","https://openalex.org/W4391964174"],"abstract_inverted_index":{"Purpose":[0],"This":[1],"study":[2,28,249],"aims":[3],"to":[4,116,143,151,175,178,184,222,253],"investigate":[5],"the":[6,17,45,55,75,85,122,125,147,179,193,197,241,244,255,266],"relationship":[7,39,61,86],"between":[8,62,87],"institutional":[9,63,109,187,201,258],"trust,":[10,64,66,89],"dispositional":[11,65,90,126,260],"trust":[12,14,71,91,93,127,165,194,217,261,263],"and":[13,35,53,70,92,102,141,156,211,226,259],"intakafulproducts":[15,264],"with":[16,42,265],"mediating":[18,267],"effect":[19,268],"of":[20,106,164,196,207,243,257,269],"service-provider":[21],"expertise.":[22],"Design/methodology/approach":[23],"The":[24,38],"data":[25],"for":[26,74,159],"this":[27],"were":[29,98],"collected":[30,99],"from":[31,33,100],"385takafulpolicyholders":[32],"Lahore":[34],"Islamabad,":[36],"Pakistan.":[37],"is":[40,111,173],"estimated":[41],"PLS-SEM":[43],"using":[44],"bias-corrected":[46,76],"bootstrapping":[47,77],"method.":[48],"Findings":[49],"For":[50],"paths":[51],"1":[52],"2,":[54],"results":[56],"suggest":[57],"a":[58,205],"significant":[59],"positive":[60],"service":[67,81,270],"provider":[68,82,271],"expertise":[69,83,272],"intakafulproducts.":[72,94,166],"Results":[73],"model":[78],"revealed":[79],"that":[80,231],"mediates":[84],"intuitional":[88],"Research":[95],"limitations/implications":[96],"Data":[97],"provincial":[101],"federal":[103],"capital":[104],"cities":[105,118],"Pakistan":[107],"where":[108],"setting":[110],"much":[112,113],"as":[114,204],"compared":[115],"other":[117],"Practical":[119],"implications":[120,168],"From":[121],"managerial":[123],"perspective,":[124],"would":[128,219,232],"help":[129],"them":[130],"in":[131,216,235],"choosing":[132],"appropriate":[133],"marketing":[134],"strategy,":[135],"segmentation,":[136],"new":[137],"product":[138],"development,":[139],"targeting":[140],"positioning":[142],"increase":[144],"penetration.":[145],"At":[146],"same":[148],"time,takafulcompanies":[149],"need":[150,183],"improve":[152,185],"their":[153],"expertise,":[154],"knowledge":[155],"information-sharing":[157],"mechanism":[158],"fostering":[160],"overall":[161,186],"consumer":[162],"perception":[163],"Social":[167],"Insurance,":[169],"conventional":[170],"or":[171],"Islamic,":[172],"meant":[174],"transfer":[176],"risk":[177],"third":[180],"party.":[181],"Regulators":[182],"factors":[188],"because":[189],"improvement":[190],"will":[191],"strengthen":[192],"level":[195,218],"general":[198],"public.":[199],"Stringent":[200],"settings":[202],"act":[203],"sense":[206],"strong":[208],"structural":[209],"assurance":[210],"situational":[212],"normality.":[213],"A":[214],"rise":[215],"induce":[220],"people":[221],"purchase":[223],"more":[224],"policies":[225],"carry":[227],"on":[228,262],"risky":[229],"investments":[230],"ultimately":[233],"result":[234],"higher":[236],"economic":[237],"growth.":[238],"Originality/value":[239],"To":[240],"best":[242],"authors\u2019":[245],"knowledge,":[246],"no":[247],"empirical":[248],"has":[250],"been":[251],"conducted":[252],"examine":[254],"impact":[256]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":5},{"year":2021,"cited_by_count":6}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2019-08-13T00:00:00"}