{"id":"https://openalex.org/W2964999799","doi":"https://doi.org/10.31294/khi.v10i1.5620","title":"Upaya Meningkatkan Kinerja Barista Untuk Mengurangi Keluhan Tamu Di Rock Gilis Coffee Lombok","display_name":"Upaya Meningkatkan Kinerja Barista Untuk Mengurangi Keluhan Tamu Di Rock Gilis Coffee Lombok","publication_year":2019,"publication_date":"2019-05-21","ids":{"openalex":"https://openalex.org/W2964999799","doi":"https://doi.org/10.31294/khi.v10i1.5620","mag":"2964999799"},"language":"en","primary_location":{"id":"doi:10.31294/khi.v10i1.5620","doi":"https://doi.org/10.31294/khi.v10i1.5620","is_oa":true,"landing_page_url":"https://doi.org/10.31294/khi.v10i1.5620","pdf_url":"https://ejournal.bsi.ac.id/ejurnal/index.php/khasanah/article/download/5620/3189","source":{"id":"https://openalex.org/S4306517393","display_name":"Khasanah Ilmu - Jurnal Pariwisata Dan Budaya","issn_l":"2087-0086","issn":["2087-0086","2655-5433"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Khasanah Ilmu - Jurnal Pariwisata Dan Budaya","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ejournal.bsi.ac.id/ejurnal/index.php/khasanah/article/download/5620/3189","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Lutfi Rahman","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405253754","display_name":"Universitas Bina Sarana Informatika","ror":"https://ror.org/011zkmm97","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405253754"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Lutfi Rahman","raw_affiliation_strings":["Universitas Bina Sarana Informatika"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Bina Sarana Informatika","institution_ids":["https://openalex.org/I4405253754"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5110630308","display_name":"Emmita Devi Hari Putri","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405253754","display_name":"Universitas Bina Sarana Informatika","ror":"https://ror.org/011zkmm97","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405253754"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Emmita Devi Hari Putri","raw_affiliation_strings":["Universitas Bina Sarana Informatika"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Bina Sarana Informatika","institution_ids":["https://openalex.org/I4405253754"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4405253754"],"apc_list":null,"apc_paid":null,"fwci":1.464,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.84439259,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"10","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.5273000001907349,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.5273000001907349,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.28760001063346863,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.05620000138878822,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/guest-complaints","display_name":"guest complaints","score":0.9200000166893005},{"id":"https://openalex.org/keywords/coffee-shop","display_name":"coffee shop","score":0.6349999904632568},{"id":"https://openalex.org/keywords/operational-standards","display_name":"operational standards","score":0.5630000233650208},{"id":"https://openalex.org/keywords/employee-discipline","display_name":"employee discipline","score":0.5889999866485596},{"id":"https://openalex.org/keywords/employee-training","display_name":"employee training","score":0.6290000081062317},{"id":"https://openalex.org/keywords/employee-motivation","display_name":"employee motivation","score":0.6940000057220459},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.7419999837875366},{"id":"https://openalex.org/keywords/work-efficiency-and-effectiveness","display_name":"work efficiency and effectiveness","score":0.8600000143051147},{"id":"https://openalex.org/keywords/work-discipline","display_name":"work discipline","score":0.6660000085830688},{"id":"https://openalex.org/keywords/work-attitudes","display_name":"work attitudes","score":0.8650000095367432}],"concepts":[{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.5243207216262817},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5098070502281189},{"id":"https://openalex.org/C2778671685","wikidata":"https://www.wikidata.org/wiki/Q219239","display_name":"Recipe","level":2,"score":0.4303451180458069},{"id":"https://openalex.org/C8868529","wikidata":"https://www.wikidata.org/wiki/Q124794","display_name":"Taste","level":2,"score":0.4117826819419861},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.37930452823638916},{"id":"https://openalex.org/C31903555","wikidata":"https://www.wikidata.org/wiki/Q1637030","display_name":"Food science","level":1,"score":0.3088066577911377},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.15522846579551697}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.31294/khi.v10i1.5620","doi":"https://doi.org/10.31294/khi.v10i1.5620","is_oa":true,"landing_page_url":"https://doi.org/10.31294/khi.v10i1.5620","pdf_url":"https://ejournal.bsi.ac.id/ejurnal/index.php/khasanah/article/download/5620/3189","source":{"id":"https://openalex.org/S4306517393","display_name":"Khasanah Ilmu - Jurnal Pariwisata Dan Budaya","issn_l":"2087-0086","issn":["2087-0086","2655-5433"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Khasanah Ilmu - Jurnal Pariwisata Dan Budaya","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.31294/khi.v10i1.5620","doi":"https://doi.org/10.31294/khi.v10i1.5620","is_oa":true,"landing_page_url":"https://doi.org/10.31294/khi.v10i1.5620","pdf_url":"https://ejournal.bsi.ac.id/ejurnal/index.php/khasanah/article/download/5620/3189","source":{"id":"https://openalex.org/S4306517393","display_name":"Khasanah Ilmu - Jurnal Pariwisata Dan Budaya","issn_l":"2087-0086","issn":["2087-0086","2655-5433"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Khasanah Ilmu - Jurnal Pariwisata Dan Budaya","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2964999799.pdf","grobid_xml":"https://content.openalex.org/works/W2964999799.grobid-xml"},"referenced_works_count":7,"referenced_works":["https://openalex.org/W1500914209","https://openalex.org/W2395750634","https://openalex.org/W2546448751","https://openalex.org/W2620859324","https://openalex.org/W3094568454","https://openalex.org/W3148478178","https://openalex.org/W4247979732"],"related_works":["https://openalex.org/W4381279638","https://openalex.org/W4411770535","https://openalex.org/W4401157092","https://openalex.org/W4412189508","https://openalex.org/W3132924642","https://openalex.org/W4394017439","https://openalex.org/W3138380709","https://openalex.org/W3005966892","https://openalex.org/W4366994030","https://openalex.org/W3016997576"],"abstract_inverted_index":{"Abstract":[0],"-":[1,195],"The":[2,24,44,68],"restaurant":[3],"is":[4,50,73,98],"a":[5,141],"building":[6],"used":[7,46,57],"to":[8,30,42,156,168,172,179],"sell":[9],"food":[10],"and":[11,17,53,65,124,147,150,176],"beverages,":[12],"equipped":[13],"with":[14,128],"service":[15,21],"equipment":[16],"provide":[18],"the":[19,37,74,87,95,103,111,115,119,122,129,133,137],"best":[20],"for":[22],"guests.":[23,43],"bar":[25,220],"running":[26,160],"from":[27,181],"drinks":[28,40],"production":[29],"drinks.":[31],"Poor":[32],"barista":[33,138,237,281,300,326,346],"performance":[34,75],"can":[35],"affect":[36],"quality":[38],"of":[39,70,76,121,132,143],"served":[41],"method":[45],"in":[47,58,126,152],"this":[48,59,71],"research":[49,60],"descriptive":[51],"qualitative":[52],"data":[54,261],"collection":[55],"techniques":[56],"are":[61,78,164],"observation,":[62],"interview,":[63],"documentation":[64],"literature":[66],"study.":[67],"results":[69],"study":[72],"baristas":[77],"still":[79,165],"not":[80,85,125,159,174],"good":[81,167],"because":[82,99],"it":[83],"does":[84],"follow":[86],"operational":[88],"standards":[89],"that":[90,106,163],"have":[91],"been":[92,108],"set":[93],"by":[94,110],"company.":[96,112],"This":[97],"such":[100],"as":[101,155],"changing":[102,114],"drink":[104,123],"recipe":[105,116],"has":[107],"provided":[109],"By":[113],"will":[117,177],"change":[118],"taste":[120,131],"accordance":[127],"standard":[130],"drink.":[134],"In":[135],"addition,":[136],"also":[139],"lacks":[140],"sense":[142],"responsibility,":[144],"discipline,":[145],"initiative":[146],"less":[148,166],"effective":[149],"efficient":[151],"working":[153],"so":[154],"make":[157],"operations":[158],"smoothly.":[161],"Services":[162,193],"guests":[169,171,182],"cause":[170],"feel":[173],"noticed":[175],"lead":[178],"complaints":[180],"at":[183],"Rock":[184,388],"Gilis":[185,389],"Coffee":[186,390],"Lombok.":[187,391],"Keyword:":[188],"Barista":[189],"Perfomance,":[190],"Guest":[191],"Complaints,":[192],"Abstrak":[194],"Restoran":[196],"adalah":[197,219,255,268,279],"sebuah":[198],"bangunan":[199],"yang":[200,207,222,238,245,250,262,282,292,305,368],"digunakan":[201,251],"untuk":[202,336],"menjual":[203],"makanan":[204],"dan":[205,258,272,317,332,340,353,356,380],"minuman":[206,231,244,304,316],"dilengkapi":[208],"dengan":[209,233,320,365],"peralatan":[210],"serta":[211],"memberikan":[212],"pelayanan":[213,224],"terbaik":[214],"bagi":[215],"tamu.":[216,248],"Salah":[217],"satunya":[218],"departemen":[221],"menyediakan":[223],"minuman.":[225,235,323],"Bar":[226],"melayani":[227],"mulai":[228],"dari":[229,276,385],"pembuatan":[230],"sampai":[232],"menyajikan":[234],"Kinerja":[236,394],"kurang":[239,284,328,347,354,370],"baik":[240,285,371],"dapat":[241],"mempengaruhi":[242],"kualitas":[243],"disajikan":[246],"kepada":[247,372],"Metode":[249],"dalam":[252,265,358],"penelitian":[253,266,277],"ini":[254,267,278],"deskriptif":[256],"kualitatif":[257],"teknik":[259],"pengambilan":[260],"di":[263,387],"gunakan":[264],"observasi,":[269],"wawancara,":[270],"dokumentasi":[271],"studi":[273],"pustaka.":[274],"Hasil":[275],"kinerja":[280,342],"masih":[283,369],"karena":[286],"tidak":[287,288,318,363,378],"mengikuti":[289],"standar":[290,321],"operasional":[291,344,362],"telah":[293],"ditetapkan":[294],"oleh":[295,308],"perusahaan.":[296,309],"Hal":[297],"tersebut":[298],"dikarenakan":[299],"sering":[301],"mengubah":[302,314],"resep":[303,311],"sudah":[306],"disediakan":[307],"Mengubah":[310],"maka":[312],"akan":[313,381],"rasa":[315,322,349],"sesuai":[319],"Selain":[324],"itu":[325],"juga":[327,374],"mendapatkan":[329],"motivasi,":[330],"pelatihan,":[331],"briefing":[333],"secara":[334],"rutin":[335],"meningkatkan":[337,341],"semangat":[338],"bekerja":[339,359],"selama":[343],"berlangsung,":[345],"memiliki":[348],"tanggungjawab,":[350],"kedisiplinan,":[351],"inisiatif":[352],"efektif":[355],"efisien":[357],"sehingga":[360],"membuat":[361],"berjalan":[364],"lancar.":[366],"Pelayanan":[367,398],"tamu":[373,376,386],"menyebabkan":[375],"merasa":[377],"diperhatikan":[379],"menimbulkan":[382],"terjadinya":[383],"keluhan":[384],"Kata":[392],"kunci:":[393],"Barista,":[395],"Keluhan":[396],"Tamu,":[397]},"counts_by_year":[{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2026-09-29T14:09:16.559479","created_date":"2019-08-13T00:00:00"}
