{"id":"https://openalex.org/W2961600293","doi":"https://doi.org/10.1177/0899764019861744","title":"The Effect of Performance Quality and Customer Education on Attitudinal Loyalty: A Cross-Country Study of Opera Festival Attendees","display_name":"The Effect of Performance Quality and Customer Education on Attitudinal Loyalty: A Cross-Country Study of Opera Festival Attendees","publication_year":2019,"publication_date":"2019-07-09","ids":{"openalex":"https://openalex.org/W2961600293","doi":"https://doi.org/10.1177/0899764019861744","mag":"2961600293"},"language":"en","primary_location":{"id":"doi:10.1177/0899764019861744","doi":"https://doi.org/10.1177/0899764019861744","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0899764019861744","pdf_url":null,"source":{"id":"https://openalex.org/S168572994","display_name":"Nonprofit and Voluntary Sector Quarterly","issn_l":"0094-0607","issn":["0094-0607","0899-7640","1552-7395"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Nonprofit and Voluntary Sector Quarterly","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5016783594","display_name":"Vania Vigolo","orcid":"https://orcid.org/0000-0003-1898-1743","observed_orcids":["https://orcid.org/0000-0003-1898-1743"]},"institutions":[{"id":"https://openalex.org/I119439378","display_name":"University of Verona","ror":"https://ror.org/039bp8j42","country_code":"IT","type":"education","lineage":["https://openalex.org/I119439378"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Vania Vigolo","raw_affiliation_strings":["University of Verona, Italy"],"raw_orcid":"https://orcid.org/0000-0003-1898-1743","affiliations":[{"raw_affiliation_string":"University of Verona, Italy","institution_ids":["https://openalex.org/I119439378"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5044051867","display_name":"Angelo Bonfanti","orcid":"https://orcid.org/0000-0002-3332-9780","observed_orcids":["https://orcid.org/0000-0002-3332-9780"]},"institutions":[{"id":"https://openalex.org/I119439378","display_name":"University of Verona","ror":"https://ror.org/039bp8j42","country_code":"IT","type":"education","lineage":["https://openalex.org/I119439378"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Angelo Bonfanti","raw_affiliation_strings":["University of Verona, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Verona, Italy","institution_ids":["https://openalex.org/I119439378"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079029080","display_name":"Federico Brunetti","orcid":"https://orcid.org/0000-0002-0410-3723","observed_orcids":["https://orcid.org/0000-0002-0410-3723"]},"institutions":[{"id":"https://openalex.org/I119439378","display_name":"University of Verona","ror":"https://ror.org/039bp8j42","country_code":"IT","type":"education","lineage":["https://openalex.org/I119439378"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Federico Brunetti","raw_affiliation_strings":["University of Verona, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Verona, Italy","institution_ids":["https://openalex.org/I119439378"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5016783594"],"corresponding_institution_ids":["https://openalex.org/I119439378"],"apc_list":{"value":3650,"currency":"USD","value_usd":3650},"apc_paid":null,"fwci":2.4547,"has_fulltext":false,"cited_by_count":20,"citation_normalized_percentile":{"value":0.89620712,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"48","issue":"6","first_page":"1272","last_page":"1295"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9775000214576721,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9775000214576721,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11120","display_name":"Nonprofit Sector and Volunteering","score":0.012600000016391277,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.004100000020116568,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/attitudinal-loyalty","display_name":"attitudinal loyalty","score":0.9049999713897705},{"id":"https://openalex.org/keywords/performance-quality","display_name":"performance quality","score":0.9369999766349792},{"id":"https://openalex.org/keywords/customer-education","display_name":"client education","score":0.9990000128746033},{"id":"https://openalex.org/keywords/opera-festivals","display_name":"opera festivals","score":0.8019999861717224},{"id":"https://openalex.org/keywords/nonprofit-arts-organizations","display_name":"nonprofit arts organizations","score":0.9599999785423279},{"id":"https://openalex.org/keywords/cross-national-comparison","display_name":"cross-national comparison","score":0.6809999942779541},{"id":"https://openalex.org/keywords/british-audiences","display_name":"British audiences","score":0.824999988079071},{"id":"https://openalex.org/keywords/arts-attendance","display_name":"arts attendance","score":0.44699999690055847}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.7104946970939636},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5928977131843567},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5463058352470398},{"id":"https://openalex.org/C154775046","wikidata":"https://www.wikidata.org/wiki/Q188","display_name":"German","level":2,"score":0.5316686630249023},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5154398679733276},{"id":"https://openalex.org/C3019940508","wikidata":"https://www.wikidata.org/wiki/Q185957","display_name":"Perceived quality","level":3,"score":0.47586506605148315},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4615843892097473},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.4563712179660797},{"id":"https://openalex.org/C70789860","wikidata":"https://www.wikidata.org/wiki/Q2018526","display_name":"The arts","level":2,"score":0.42181533575057983},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.41576775908470154},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3897252678871155},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.33804917335510254},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1773470640182495},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.10027328133583069},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C152455256","wikidata":"https://www.wikidata.org/wiki/Q1900597","display_name":"Brand awareness","level":2,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/0899764019861744","doi":"https://doi.org/10.1177/0899764019861744","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0899764019861744","pdf_url":null,"source":{"id":"https://openalex.org/S168572994","display_name":"Nonprofit and Voluntary Sector Quarterly","issn_l":"0094-0607","issn":["0094-0607","0899-7640","1552-7395"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Nonprofit and Voluntary Sector Quarterly","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":69,"referenced_works":["https://openalex.org/W629466197","https://openalex.org/W1487792987","https://openalex.org/W1492823267","https://openalex.org/W1497862396","https://openalex.org/W1497914707","https://openalex.org/W1528374983","https://openalex.org/W1546777109","https://openalex.org/W1590759112","https://openalex.org/W1597660757","https://openalex.org/W1750861189","https://openalex.org/W1849190772","https://openalex.org/W1880855999","https://openalex.org/W1919562274","https://openalex.org/W1972980028","https://openalex.org/W1979907230","https://openalex.org/W1983593350","https://openalex.org/W1987445012","https://openalex.org/W1987993420","https://openalex.org/W1988378035","https://openalex.org/W1991570067","https://openalex.org/W2006836627","https://openalex.org/W2006873532","https://openalex.org/W2007015551","https://openalex.org/W2011869857","https://openalex.org/W2012944310","https://openalex.org/W2015860816","https://openalex.org/W2017991620","https://openalex.org/W2032345163","https://openalex.org/W2034503711","https://openalex.org/W2044773675","https://openalex.org/W2050301285","https://openalex.org/W2050879608","https://openalex.org/W2055657422","https://openalex.org/W2057182144","https://openalex.org/W2058040879","https://openalex.org/W2060797025","https://openalex.org/W2068303096","https://openalex.org/W2072230260","https://openalex.org/W2075560925","https://openalex.org/W2078411570","https://openalex.org/W2084422199","https://openalex.org/W2084656282","https://openalex.org/W2088100623","https://openalex.org/W2097599359","https://openalex.org/W2113093329","https://openalex.org/W2117776225","https://openalex.org/W2121901021","https://openalex.org/W2126685120","https://openalex.org/W2129198591","https://openalex.org/W2132016312","https://openalex.org/W2151870713","https://openalex.org/W2153383537","https://openalex.org/W2154609538","https://openalex.org/W2162517372","https://openalex.org/W2165470429","https://openalex.org/W2165616933","https://openalex.org/W2187558791","https://openalex.org/W2256729371","https://openalex.org/W2339504854","https://openalex.org/W2472066087","https://openalex.org/W2510264351","https://openalex.org/W2562592440","https://openalex.org/W2577635614","https://openalex.org/W2601793646","https://openalex.org/W2789502325","https://openalex.org/W2884275079","https://openalex.org/W4240915221","https://openalex.org/W4241324030","https://openalex.org/W4246625540"],"related_works":["https://openalex.org/W2095451166","https://openalex.org/W6986383812","https://openalex.org/W3101608190","https://openalex.org/W7144321814","https://openalex.org/W3025183408","https://openalex.org/W2199727769","https://openalex.org/W2373521107","https://openalex.org/W1977505501","https://openalex.org/W2740775263","https://openalex.org/W2971403943"],"abstract_inverted_index":{"Nonprofit":[0],"arts":[1,144],"organizations":[2],"attracting":[3],"an":[4,46],"international":[5],"audience":[6],"should":[7],"strive":[8],"to":[9,45],"understand":[10],"how":[11],"perceptions":[12],"and":[13,31,39,69,79,128],"intentional":[14],"behaviors":[15],"might":[16],"differ":[17],"between":[18,66],"attendees":[19,81],"from":[20,49],"different":[21],"countries.":[22],"This":[23],"study":[24],"investigates":[25],"the":[26,57,64,86],"effects":[27],"of":[28,36,60,76,100],"performance":[29,67,90],"quality":[30,68,91],"customer":[32],"education":[33],"(i.e.,":[34],"number":[35,99],"performances":[37,101],"attended":[38,102],"self-perceived":[40,61,116],"expertise)":[41],"on":[42,63,73,109,123],"attitudinal":[43,70,93,110,124],"loyalty":[44,94,111,125],"opera":[47],"festival":[48],"a":[50,74,104,119,134],"cross-country":[51],"perspective.":[52],"In":[53],"addition,":[54],"it":[55],"explores":[56],"moderating":[58,136],"effect":[59,108,122,137],"expertise":[62,117],"relationship":[65],"loyalty.":[71],"Based":[72],"survey":[75],"Italian,":[77],"German,":[78],"British":[80,129],"(":[82],"N":[83],"=":[84],"7,252),":[85],"findings":[87],"reveal":[88],"that":[89],"predicts":[92],"for":[95,112,126,138,142],"all":[96,139],"subsamples.":[97,140],"The":[98],"has":[103,118],"significant,":[105],"but":[106],"negative,":[107],"Italian":[113,127],"respondents,":[114,130],"while":[115],"significant":[120,135],"positive":[121],"as":[131,133],"well":[132],"Implications":[141],"nonprofit":[143],"managers":[145],"are":[146],"discussed.":[147]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2019-07-23T00:00:00"}