{"id":"https://openalex.org/W2960573169","doi":"https://doi.org/10.23919/cisti.2019.8760893","title":"Impacts of Artificial Intelligence on Public Administration: A Systematic Literature Review","display_name":"Impacts of Artificial Intelligence on Public Administration: A Systematic Literature Review","publication_year":2019,"publication_date":"2019-06-01","ids":{"openalex":"https://openalex.org/W2960573169","doi":"https://doi.org/10.23919/cisti.2019.8760893","mag":"2960573169"},"language":"en","primary_location":{"id":"doi:10.23919/cisti.2019.8760893","doi":"https://doi.org/10.23919/cisti.2019.8760893","is_oa":false,"landing_page_url":"https://doi.org/10.23919/cisti.2019.8760893","pdf_url":null,"source":{"id":"https://openalex.org/S4363608024","display_name":"Iberian Conference on Information Systems and Technologies (CISTI)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2019 14th Iberian Conference on Information Systems and Technologies (CISTI)","raw_type":"proceedings-article"},"volume":null,"type":"review","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://comum.rcaap.pt/bitstreams/a9c3a2d4-79d3-47cf-9627-946809609781/download","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038147130","display_name":"Jo\u00e3o Carlos Gon\u00e7alves dos Reis","orcid":"https://orcid.org/0000-0002-8504-0065","observed_orcids":["https://orcid.org/0000-0002-8504-0065"]},"institutions":[{"id":"https://openalex.org/I141596103","display_name":"University of Lisbon","ror":"https://ror.org/01c27hj86","country_code":"PT","type":"education","lineage":["https://openalex.org/I141596103"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Joao Reis","raw_affiliation_strings":["Universidade de Lisboa, Lisboa, Lisboa, PT"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade de Lisboa, Lisboa, Lisboa, PT","institution_ids":["https://openalex.org/I141596103"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055720179","display_name":"Paula Esp\u00edrito Santo","orcid":"https://orcid.org/0000-0002-6065-3914","observed_orcids":["https://orcid.org/0000-0002-6065-3914","https://orcid.org/0000-0002-1218-1481"]},"institutions":[{"id":"https://openalex.org/I141596103","display_name":"University of Lisbon","ror":"https://ror.org/01c27hj86","country_code":"PT","type":"education","lineage":["https://openalex.org/I141596103"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Paula Espirito Santo","raw_affiliation_strings":["Universidade de Lisboa, Lisboa, Lisboa, PT"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade de Lisboa, Lisboa, Lisboa, PT","institution_ids":["https://openalex.org/I141596103"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045679940","display_name":"Nuno Filipe Mel\u00e3o","orcid":"https://orcid.org/0000-0002-1359-3437","observed_orcids":["https://orcid.org/0000-0002-1359-3437"]},"institutions":[{"id":"https://openalex.org/I4405253177","display_name":"Centro de Estudos em Educa\u00e7\u00e3o Tecnologia e Sa\u00fade","ror":"https://ror.org/00ckvhj86","country_code":"PT","type":"facility","lineage":["https://openalex.org/I4405253177","https://openalex.org/I56125125"]},{"id":"https://openalex.org/I56125125","display_name":"Universidade Polit\u00e9cnica de Viseu","ror":"https://ror.org/0235kxk33","country_code":"PT","type":"education","lineage":["https://openalex.org/I56125125"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Nuno Melao","raw_affiliation_strings":["Department of Management and CI&DETS, School of Technology and Management of Viseu, Polytechnic Institute of Viseu, Viseu, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management and CI&DETS, School of Technology and Management of Viseu, Polytechnic Institute of Viseu, Viseu, Portugal","institution_ids":["https://openalex.org/I4405253177","https://openalex.org/I56125125"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.328,"has_fulltext":true,"cited_by_count":103,"citation_normalized_percentile":{"value":0.93995859,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"7"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9771000146865845,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9771000146865845,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.005200000014156103,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13904","display_name":"Artificial Intelligence Applications","score":0.004399999976158142,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"artificial intelligence","score":1.0},{"id":"https://openalex.org/keywords/public-administration","display_name":"public administration","score":0.9990000128746033},{"id":"https://openalex.org/keywords/ai-impact","display_name":"AI impact","score":0.6380000114440918},{"id":"https://openalex.org/keywords/e-government","display_name":"e-government","score":0.8149999976158142},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"digital transformation","score":0.43700000643730164}],"concepts":[{"id":"https://openalex.org/C33566652","wikidata":"https://www.wikidata.org/wiki/Q1065927","display_name":"Theme (computing)","level":2,"score":0.6331989765167236},{"id":"https://openalex.org/C2780765947","wikidata":"https://www.wikidata.org/wiki/Q12033531","display_name":"Administration (probate law)","level":2,"score":0.5835744142532349},{"id":"https://openalex.org/C157170001","wikidata":"https://www.wikidata.org/wiki/Q4781507","display_name":"Applications of artificial intelligence","level":2,"score":0.5351401567459106},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.4746718406677246},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.4571315050125122},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.42522525787353516},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4153577983379364},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3825031518936157},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.19417420029640198},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.12589645385742188},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.11748823523521423},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.10132026672363281},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0921955406665802},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.23919/cisti.2019.8760893","doi":"https://doi.org/10.23919/cisti.2019.8760893","is_oa":false,"landing_page_url":"https://doi.org/10.23919/cisti.2019.8760893","pdf_url":null,"source":{"id":"https://openalex.org/S4363608024","display_name":"Iberian Conference on Information Systems and Technologies (CISTI)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2019 14th Iberian Conference on Information Systems and Technologies (CISTI)","raw_type":"proceedings-article"},{"id":"pmh:oai:comum.rcaap.pt:10400.26/29514","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10400.26/29514","pdf_url":"https://comum.rcaap.pt/bitstreams/a9c3a2d4-79d3-47cf-9627-946809609781/download","source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"conference object"},{"id":"pmh:oai:comum.rcaap.pt:10400.26/30169","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10400.26/30169","pdf_url":null,"source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"},{"id":"pmh:oai:repositorio.ipv.pt:10400.19/7946","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10400.19/7946","pdf_url":null,"source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"conference object"}],"best_oa_location":{"id":"pmh:oai:comum.rcaap.pt:10400.26/29514","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10400.26/29514","pdf_url":"https://comum.rcaap.pt/bitstreams/a9c3a2d4-79d3-47cf-9627-946809609781/download","source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"conference object"},"sustainable_development_goals":[{"score":0.5473999977111816,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, justice, and strong institutions"}],"study_designs":[{"id":"https://openalex.org/study-designs/systematic-review","display_name":"Systematic Review"}],"awards":[{"id":"https://openalex.org/G828794702","display_name":null,"funder_award_id":"UID/Multi/ 04016/2016","funder_id":"https://openalex.org/F4320334779","funder_display_name":"Funda\u00e7\u00e3o para a Ci\u00eancia e a Tecnologia"}],"funders":[{"id":"https://openalex.org/F4320328362","display_name":"Instituto Polit\u00e9cnico de Viseu","ror":"https://ror.org/0235kxk33"},{"id":"https://openalex.org/F4320334779","display_name":"Funda\u00e7\u00e3o para a Ci\u00eancia e a Tecnologia","ror":"https://ror.org/00snfqn58"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2960573169.pdf","grobid_xml":"https://content.openalex.org/works/W2960573169.grobid-xml"},"referenced_works_count":74,"referenced_works":["https://openalex.org/W42989578","https://openalex.org/W48859766","https://openalex.org/W117229140","https://openalex.org/W124746756","https://openalex.org/W126905951","https://openalex.org/W226711504","https://openalex.org/W592963477","https://openalex.org/W1490614119","https://openalex.org/W1502865304","https://openalex.org/W1517876957","https://openalex.org/W1518672027","https://openalex.org/W1528368797","https://openalex.org/W1553877041","https://openalex.org/W1556843593","https://openalex.org/W1588485088","https://openalex.org/W1600323868","https://openalex.org/W1677576772","https://openalex.org/W1888599097","https://openalex.org/W1998135551","https://openalex.org/W2005501262","https://openalex.org/W2015478304","https://openalex.org/W2022635353","https://openalex.org/W2029590742","https://openalex.org/W2070893482","https://openalex.org/W2077098788","https://openalex.org/W2085196651","https://openalex.org/W2122410182","https://openalex.org/W2131823175","https://openalex.org/W2140365989","https://openalex.org/W2146593920","https://openalex.org/W2156098321","https://openalex.org/W2157615224","https://openalex.org/W2158136277","https://openalex.org/W2183673572","https://openalex.org/W2293090127","https://openalex.org/W2397048255","https://openalex.org/W2400442900","https://openalex.org/W2410786522","https://openalex.org/W2520502186","https://openalex.org/W2556270570","https://openalex.org/W2580906503","https://openalex.org/W2582336686","https://openalex.org/W2753837385","https://openalex.org/W2766447205","https://openalex.org/W2770781455","https://openalex.org/W2772738671","https://openalex.org/W2784088318","https://openalex.org/W2786242872","https://openalex.org/W2794284562","https://openalex.org/W2796755741","https://openalex.org/W2797763839","https://openalex.org/W2810388653","https://openalex.org/W2883620931","https://openalex.org/W2884686506","https://openalex.org/W2887752602","https://openalex.org/W2888216970","https://openalex.org/W2889858158","https://openalex.org/W2896556344","https://openalex.org/W2899715027","https://openalex.org/W2900247928","https://openalex.org/W2904000786","https://openalex.org/W2923160846","https://openalex.org/W3021909058","https://openalex.org/W3022903699","https://openalex.org/W3124158249","https://openalex.org/W3145418495","https://openalex.org/W4243133510","https://openalex.org/W4246068824","https://openalex.org/W4256485089","https://openalex.org/W4285719527","https://openalex.org/W4300459321","https://openalex.org/W4387427931","https://openalex.org/W6686287943","https://openalex.org/W6752904744"],"related_works":["https://openalex.org/W4410159007","https://openalex.org/W4386603792","https://openalex.org/W7172088062","https://openalex.org/W7166590897","https://openalex.org/W4399096493","https://openalex.org/W7127573287","https://openalex.org/W7116832571","https://openalex.org/W4407410690","https://openalex.org/W4312733349","https://openalex.org/W4408135074"],"abstract_inverted_index":{"The":[0,17],"advent":[1],"of":[2,19,29,65,73,96,109],"machines":[3],"power-driven":[4],"by":[5],"Artificial":[6],"Intelligence":[7],"(AI)":[8],"have":[9,82],"strongly":[10],"influenced":[11],"the":[12,15,36,44,59,63,71,93,99,107],"world":[13],"in":[14],"21stcentury.":[16],"future":[18],"AI":[20,97,112],"is":[21,24,53,68,104,113],"promising":[22],"and":[23,33,51],"offering":[25],"a":[26,40,84,89],"wide":[27],"range":[28],"opportunities":[30],"for":[31],"scholars":[32],"academics.":[34],"Although":[35],"theme":[37],"has":[38,48],"received":[39],"considerable":[41],"attention":[42],"over":[43],"last":[45],"years,":[46],"much":[47],"been":[49],"speculated":[50],"little":[52],"known":[54],"about":[55],"its":[56],"impacts":[57,75,95],"on":[58,92,98],"Public":[60,100],"Administration.":[61,101],"Thus,":[62],"purpose":[64],"this":[66,79],"article":[67],"to":[69,87,105],"make":[70],"result":[72],"those":[74],"less":[76],"ambiguous.":[77],"To":[78],"end,":[80],"we":[81],"conducted":[83],"systematic":[85],"review":[86],"provide":[88],"comprehensive":[90],"analysis":[91],"latest":[94],"Our":[102],"intent":[103],"narrow":[106],"field":[108],"study,":[110],"while":[111],"being":[114],"continuously":[115],"strengthened":[116],"with":[117],"new":[118],"empirical":[119],"evidences.":[120]},"counts_by_year":[{"year":2026,"cited_by_count":8},{"year":2025,"cited_by_count":24},{"year":2024,"cited_by_count":18},{"year":2023,"cited_by_count":18},{"year":2022,"cited_by_count":14},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":13}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2019-07-23T00:00:00"}
