{"id":"https://openalex.org/W2953035444","doi":null,"title":"\u062f\u0648\u0631 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0629 \u0627\u0644\u0632\u0628\u0648\u0646 \u0641\u064a \u062a\u062d\u0642\u064a\u0642 \u0645\u064a\u0632\u0629 \u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0629 \u2013 \u0645\u0639 \u0623\u0645\u062b\u0644\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0631\u0627\u0626\u062f\u0629 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u062c\u0627\u0644-","display_name":"\u062f\u0648\u0631 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0629 \u0627\u0644\u0632\u0628\u0648\u0646 \u0641\u064a \u062a\u062d\u0642\u064a\u0642 \u0645\u064a\u0632\u0629 \u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0629 \u2013 \u0645\u0639 \u0623\u0645\u062b\u0644\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0631\u0627\u0626\u062f\u0629 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u062c\u0627\u0644-","publication_year":2008,"publication_date":"2008-10-01","ids":{"openalex":"https://openalex.org/W2953035444","mag":"2953035444"},"language":"ar","primary_location":{"id":"mag:2953035444","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/85634","pdf_url":null,"source":{"id":"https://openalex.org/S4210201690","display_name":"Economic Studies","issn_l":"1112-7988","issn":["1112-7988","2710-8627"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4324277456","host_organization_name":"TechKnowledge General Trading","host_organization_lineage":["https://openalex.org/P4324277456"],"host_organization_lineage_names":["TechKnowledge General Trading"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Economic Studies","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059702068","display_name":"\u0639\u0628\u062f \u0627\u0644\u0642\u0627\u062f\u0631 \u0642\u0631\u0634","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I50219554","display_name":"Amar Telidji University of Laghouat","ror":"https://ror.org/018bbh535","country_code":"DZ","type":"education","lineage":["https://openalex.org/I50219554"]}],"countries":["DZ"],"is_corresponding":false,"raw_author_name":"\u0639\u0628\u062f \u0627\u0644\u0642\u0627\u062f\u0631 \u0642\u0631\u0634","raw_affiliation_strings":["\u062c\u0627\u0645\u0639\u0629 \u0639\u0645\u0627\u0631 \u062b\u0644\u064a\u062c\u064a \u0627\u0644\u0623\u063a\u0648\u0627\u0637"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u062c\u0627\u0645\u0639\u0629 \u0639\u0645\u0627\u0631 \u062b\u0644\u064a\u062c\u064a \u0627\u0644\u0623\u063a\u0648\u0627\u0637","institution_ids":["https://openalex.org/I50219554"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5005396167","display_name":"\u0639\u0634\u064a \u0623\u0633\u0645\u0627\u0621","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I50219554","display_name":"Amar Telidji University of Laghouat","ror":"https://ror.org/018bbh535","country_code":"DZ","type":"education","lineage":["https://openalex.org/I50219554"]}],"countries":["DZ"],"is_corresponding":false,"raw_author_name":"\u0639\u0634\u064a \u0623\u0633\u0645\u0627\u0621","raw_affiliation_strings":["\u062c\u0627\u0645\u0639\u0629 \u0639\u0645\u0627\u0631 \u062b\u0644\u064a\u062c\u064a \u0627\u0644\u0623\u063a\u0648\u0627\u0637"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u062c\u0627\u0645\u0639\u0629 \u0639\u0645\u0627\u0631 \u062b\u0644\u064a\u062c\u064a \u0627\u0644\u0623\u063a\u0648\u0627\u0637","institution_ids":["https://openalex.org/I50219554"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I50219554"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"2","issue":"3","first_page":"50","last_page":"69"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9526000022888184,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9526000022888184,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.027699999511241913,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13355","display_name":"Marketing and Advertising Strategies","score":0.00559999980032444,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.9850000143051147},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.996999979019165},{"id":"https://openalex.org/keywords/leading-enterprises","display_name":"leading enterprises","score":0.7450000047683716},{"id":"https://openalex.org/keywords/business-strategy","display_name":"business strategy","score":0.335999995470047}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3307943344116211}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2953035444","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/85634","pdf_url":null,"source":{"id":"https://openalex.org/S4210201690","display_name":"Economic Studies","issn_l":"1112-7988","issn":["1112-7988","2710-8627"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4324277456","host_organization_name":"TechKnowledge General Trading","host_organization_lineage":["https://openalex.org/P4324277456"],"host_organization_lineage_names":["TechKnowledge General Trading"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Economic Studies","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4411775248","https://openalex.org/W4412133732","https://openalex.org/W4411908795","https://openalex.org/W4412146677","https://openalex.org/W3201405816","https://openalex.org/W3185969012","https://openalex.org/W2896961231","https://openalex.org/W3211312007","https://openalex.org/W2953466487","https://openalex.org/W2900724227"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-09-25T08:18:29.962427","created_date":"2019-06-27T00:00:00"}