{"id":"https://openalex.org/W2953022016","doi":"https://doi.org/10.1007/978-3-030-21451-7_13","title":"Understanding Consumers\u2019 Continuance Intention Toward Self-service Stores: An Integrated Model of the Theory of Planned Behavior and Push-Pull-Mooring Theory","display_name":"Understanding Consumers\u2019 Continuance Intention Toward Self-service Stores: An Integrated Model of the Theory of Planned Behavior and Push-Pull-Mooring Theory","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2953022016","doi":"https://doi.org/10.1007/978-3-030-21451-7_13","mag":"2953022016"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-21451-7_13","doi":"https://doi.org/10.1007/978-3-030-21451-7_13","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-21451-7_13","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W2954171510","display_name":"Knowledge Management in Organizations"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5124900122","display_name":"Shan-Shan Chuang","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I114150738","display_name":"Fu Jen Catholic University","ror":"https://ror.org/04je98850","country_code":"TW","type":"education","lineage":["https://openalex.org/I114150738"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Shan-Shan Chuang","raw_affiliation_strings":["Fu Jen Catholic University Hospital, New Taipei City, 24352, Taiwan, R.O.C"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Fu Jen Catholic University Hospital, New Taipei City, 24352, Taiwan, R.O.C","institution_ids":["https://openalex.org/I114150738"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084950085","display_name":"Hui\u2010Min Lai","orcid":"https://orcid.org/0000-0002-5615-2199","observed_orcids":["https://orcid.org/0000-0002-5615-2199"]},"institutions":[{"id":"https://openalex.org/I5971364","display_name":"Chienkuo Technology University","ror":"https://ror.org/04ahb7r80","country_code":"TW","type":"education","lineage":["https://openalex.org/I5971364"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Hui-Min Lai","raw_affiliation_strings":["Chienkuo Technology University, Changhua City, 50094, Taiwan, R.O.C"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Chienkuo Technology University, Changhua City, 50094, Taiwan, R.O.C","institution_ids":["https://openalex.org/I5971364"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5084950085"],"corresponding_institution_ids":["https://openalex.org/I5971364"],"apc_list":null,"apc_paid":null,"fwci":0.5677,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.68291885,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"149","last_page":"164"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0017999999690800905,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/continuance-intention","display_name":"continuance intention","score":0.8640000224113464},{"id":"https://openalex.org/keywords/self-service-stores","display_name":"self-service stores","score":0.9980000257492065},{"id":"https://openalex.org/keywords/theory-of-planned-behavior","display_name":"theory of planned behavior","score":0.9449999928474426},{"id":"https://openalex.org/keywords/push-pull-mooring-theory","display_name":"push-pull-mooring theory","score":0.9959999918937683},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.8220000267028809},{"id":"https://openalex.org/keywords/attitudes","display_name":"attitudes","score":0.43799999356269836},{"id":"https://openalex.org/keywords/subjective-norms","display_name":"subjective norms","score":0.7409999966621399},{"id":"https://openalex.org/keywords/perceived-behavioral-control","display_name":"perceived behavioral control","score":0.9990000128746033},{"id":"https://openalex.org/keywords/habit","display_name":"habit","score":0.5759999752044678},{"id":"https://openalex.org/keywords/personal-innovativeness","display_name":"personal innovativeness","score":0.9169999957084656},{"id":"https://openalex.org/keywords/perceived-ease-of-use","display_name":"perceived ease of use","score":0.7649999856948853},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.7879999876022339},{"id":"https://openalex.org/keywords/cost-reduction","display_name":"cost reduction","score":0.828000009059906},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.40799999237060547}],"concepts":[{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.9102076292037964},{"id":"https://openalex.org/C89785696","wikidata":"https://www.wikidata.org/wiki/Q2290753","display_name":"Theory of planned behavior","level":3,"score":0.8159642219543457},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6669371128082275},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5528221726417542},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5354253053665161},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5235547423362732},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4900018274784088},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.43976545333862305},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4191927909851074},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.41117414832115173},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.40532368421554565},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.23581379652023315},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.16702288389205933},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-21451-7_13","doi":"https://doi.org/10.1007/978-3-030-21451-7_13","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-21451-7_13","pdf_url":null,"source":{"id":"https://openalex.org/S2764900261","display_name":"Communications in computer and information science","issn_l":"1865-0929","issn":["1865-0929","1865-0937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communications in Computer and Information Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":53,"referenced_works":["https://openalex.org/W26097324","https://openalex.org/W582800976","https://openalex.org/W648968271","https://openalex.org/W1517229207","https://openalex.org/W1520714623","https://openalex.org/W1542253709","https://openalex.org/W1591784466","https://openalex.org/W1600293862","https://openalex.org/W1774460361","https://openalex.org/W1967712187","https://openalex.org/W1971052900","https://openalex.org/W1986396138","https://openalex.org/W1987198869","https://openalex.org/W1996086911","https://openalex.org/W2000339867","https://openalex.org/W2002843259","https://openalex.org/W2010453024","https://openalex.org/W2020979904","https://openalex.org/W2025618885","https://openalex.org/W2027214788","https://openalex.org/W2029483732","https://openalex.org/W2034499714","https://openalex.org/W2036389121","https://openalex.org/W2046669440","https://openalex.org/W2047562908","https://openalex.org/W2050012561","https://openalex.org/W2053207976","https://openalex.org/W2061462889","https://openalex.org/W2067233051","https://openalex.org/W2091297633","https://openalex.org/W2093780440","https://openalex.org/W2095319334","https://openalex.org/W2099697766","https://openalex.org/W2100379340","https://openalex.org/W2106245422","https://openalex.org/W2109706498","https://openalex.org/W2110506823","https://openalex.org/W2146289756","https://openalex.org/W2150045357","https://openalex.org/W2150404815","https://openalex.org/W2150563888","https://openalex.org/W2152377159","https://openalex.org/W2154253302","https://openalex.org/W2159105921","https://openalex.org/W2160123621","https://openalex.org/W2162061662","https://openalex.org/W2217637530","https://openalex.org/W2345282207","https://openalex.org/W2347016228","https://openalex.org/W2762392140","https://openalex.org/W3157407122","https://openalex.org/W4235678817","https://openalex.org/W6602855075"],"related_works":["https://openalex.org/W4407208349","https://openalex.org/W2052550479","https://openalex.org/W2054920172","https://openalex.org/W2008001250","https://openalex.org/W2917288204","https://openalex.org/W2469923792","https://openalex.org/W3210597767","https://openalex.org/W2096160866","https://openalex.org/W4388938088","https://openalex.org/W2152743088"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2019-06-27T00:00:00"}