{"id":"https://openalex.org/W2949736992","doi":"https://doi.org/10.1108/jima-01-2019-0002","title":"The antecedents and consequences of online relationship quality in internet purchases","display_name":"The antecedents and consequences of online relationship quality in internet purchases","publication_year":2019,"publication_date":"2019-05-30","ids":{"openalex":"https://openalex.org/W2949736992","doi":"https://doi.org/10.1108/jima-01-2019-0002","mag":"2949736992"},"language":"en","primary_location":{"id":"doi:10.1108/jima-01-2019-0002","doi":"https://doi.org/10.1108/jima-01-2019-0002","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jima-01-2019-0002","pdf_url":null,"source":{"id":"https://openalex.org/S141552693","display_name":"Journal of Islamic marketing","issn_l":"1759-0833","issn":["1759-0833","1759-0841"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["abdc-b","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Islamic Marketing","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5069975288","display_name":"Mohammad Reza Kousheshi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I1293555014","display_name":"Islamic Azad University of Tabriz","ror":"https://ror.org/04hnf9a51","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I1293555014"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Mohammad Reza Kousheshi","raw_affiliation_strings":["Department of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran","institution_ids":["https://openalex.org/I1293555014"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064698534","display_name":"Samad Aali","orcid":"https://orcid.org/0000-0003-3890-2192","observed_orcids":["https://orcid.org/0000-0003-3890-2192"]},"institutions":[{"id":"https://openalex.org/I1293555014","display_name":"Islamic Azad University of Tabriz","ror":"https://ror.org/04hnf9a51","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I1293555014"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Samad Aali","raw_affiliation_strings":["Department of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran","institution_ids":["https://openalex.org/I1293555014"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039920981","display_name":"Alireza Bafandeh Zendeh","orcid":"https://orcid.org/0000-0002-7687-6055","observed_orcids":["https://orcid.org/0000-0002-7687-6055"]},"institutions":[{"id":"https://openalex.org/I1293555014","display_name":"Islamic Azad University of Tabriz","ror":"https://ror.org/04hnf9a51","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I1293555014"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Ali Reza Bafandeh Zendeh","raw_affiliation_strings":["Department of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran","institution_ids":["https://openalex.org/I1293555014"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5069513886","display_name":"Soleyman Iranzadeh","orcid":"https://orcid.org/0000-0002-4190-0115","observed_orcids":["https://orcid.org/0000-0002-4190-0115","https://orcid.org/0000-0001-9220-5166"]},"institutions":[{"id":"https://openalex.org/I1293555014","display_name":"Islamic Azad University of Tabriz","ror":"https://ror.org/04hnf9a51","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I1293555014"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Soleyman Iranzadeh","raw_affiliation_strings":["Department of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran","institution_ids":["https://openalex.org/I1293555014"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I1293555014"],"apc_list":null,"apc_paid":null,"fwci":2.4547,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.89519599,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":98},"biblio":{"volume":"11","issue":"1","first_page":"161","last_page":"178"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9535999894142151,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9535999894142151,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.042399998754262924,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0017000000225380063,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-shopping","display_name":"online shopping","score":0.4959999918937683},{"id":"https://openalex.org/keywords/website-quality","display_name":"website quality","score":0.7160000205039978},{"id":"https://openalex.org/keywords/seller-reputation","display_name":"seller reputation","score":0.996999979019165},{"id":"https://openalex.org/keywords/electronic-word-of-mouth","display_name":"electronic word of mouth","score":0.984000027179718},{"id":"https://openalex.org/keywords/online-customer-loyalty","display_name":"online customer loyalty","score":0.7699999809265137},{"id":"https://openalex.org/keywords/online-consumer-reviews","display_name":"online customer reviews","score":0.9829999804496765},{"id":"https://openalex.org/keywords/trust","display_name":"trust","score":0.5860000252723694},{"id":"https://openalex.org/keywords/customer-commitment","display_name":"customer commitment","score":0.7089999914169312},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8880000114440918},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.5740000009536743}],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6806678175926208},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.6606698036193848},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5748807787895203},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5307550430297852},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5057156085968018},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5052118897438049},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.49534693360328674},{"id":"https://openalex.org/C2778165684","wikidata":"https://www.wikidata.org/wiki/Q6576792","display_name":"Online community","level":2,"score":0.4717821776866913},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4600105285644531},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4569663405418396},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.44085076451301575},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4381580352783203},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.4222068190574646},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4214169681072235},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.32238224148750305},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.21088913083076477},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20333340764045715},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.13438472151756287},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/jima-01-2019-0002","doi":"https://doi.org/10.1108/jima-01-2019-0002","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jima-01-2019-0002","pdf_url":null,"source":{"id":"https://openalex.org/S141552693","display_name":"Journal of Islamic marketing","issn_l":"1759-0833","issn":["1759-0833","1759-0841"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["abdc-b","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Islamic Marketing","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:642b21cdcf984b4198cb80cd76849742","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/642b21cdcf984b4198cb80cd76849742","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"\u0645\u0637\u0627\u0644\u0639\u0627\u062a \u0645\u062f\u06cc\u0631\u06cc\u062a \u06a9\u0633\u0628 \u0648 \u06a9\u0627\u0631 \u0647\u0648\u0634\u0645\u0646\u062f, Vol 8, Iss 31, Pp 205-238 (2020)","raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https://openalex.org/W194933503","https://openalex.org/W1556544570","https://openalex.org/W1575181216","https://openalex.org/W1578695407","https://openalex.org/W1767138585","https://openalex.org/W1965004917","https://openalex.org/W1975483721","https://openalex.org/W1978613532","https://openalex.org/W1979538031","https://openalex.org/W1991670833","https://openalex.org/W2006091427","https://openalex.org/W2025906034","https://openalex.org/W2025926893","https://openalex.org/W2026368098","https://openalex.org/W2042912660","https://openalex.org/W2049362416","https://openalex.org/W2054238845","https://openalex.org/W2065606359","https://openalex.org/W2066014281","https://openalex.org/W2066052449","https://openalex.org/W2076644490","https://openalex.org/W2079007181","https://openalex.org/W2081330205","https://openalex.org/W2083263205","https://openalex.org/W2084156729","https://openalex.org/W2089064964","https://openalex.org/W2091561061","https://openalex.org/W2091775536","https://openalex.org/W2093761106","https://openalex.org/W2095506739","https://openalex.org/W2100025715","https://openalex.org/W2105257501","https://openalex.org/W2122912498","https://openalex.org/W2137247419","https://openalex.org/W2158786704","https://openalex.org/W2168366560","https://openalex.org/W2168886185","https://openalex.org/W2183299514","https://openalex.org/W2185919012","https://openalex.org/W2201256614","https://openalex.org/W2340843865","https://openalex.org/W2344334437","https://openalex.org/W2554145588","https://openalex.org/W3124362634","https://openalex.org/W3126090267","https://openalex.org/W4235678817","https://openalex.org/W4238444027","https://openalex.org/W4243667233"],"related_works":["https://openalex.org/W7216935168","https://openalex.org/W2983188465","https://openalex.org/W4413174337","https://openalex.org/W1591363164","https://openalex.org/W2185919012","https://openalex.org/W2028823881","https://openalex.org/W3167398620","https://openalex.org/W4384622239","https://openalex.org/W2860461017","https://openalex.org/W2180834474"],"abstract_inverted_index":{"Purpose":[0],"The":[1,41,51,71],"purpose":[2],"of":[3,16,22,28,62,85,132,134,146,158,162,175,212,217],"this":[4,100],"paper":[5,206],"is":[6],"to":[7,120,184],"suggest":[8],"a":[9,108,155,181,208],"model":[10,211],"for":[11,166,223,254],"predicting":[12],"antecedents":[13,159,214],"and":[14,60,93,114,141,160,199,215,227,248],"consequences":[15,145,161,216,250],"relationship":[17,58,69,77,103,136,148,164,187,218,234,244],"quality":[18,78,104,137,165,219,235,245],"in":[19,32,35,196,220],"online":[20,30,57,68,76,87,90,94,102,147,163,167,189,221,233,243],"purchase":[21],"physical":[23],"goods.":[24],"Design/methodology/approach":[25],"A":[26],"total":[27],"462":[29],"buyers":[31],"Iran":[33],"participated":[34],"the":[36,117,129,135,144,213,224],"research":[37,42,153],"by":[38],"completing":[39],"questionnaires.":[40],"hypotheses":[43],"were":[44],"tested":[45],"using":[46],"structural":[47],"modeling":[48],"technique.":[49],"Findings":[50],"results":[52,72],"showed":[53,74],"that":[54,75],"website":[55],"quality,":[56],"bonds":[59],"reputation":[61],"seller":[63],"have":[64],"positive":[65,80],"effect":[66,81],"on":[67,82,143],"quality.":[70,149],"also":[73],"has":[79],"electronic":[83],"word":[84],"mouth,":[86],"customer":[88,91,95,241],"share,":[89],"loyalty":[92],"reviews.":[96],"Research":[97],"limitations/implications":[98],"In":[99],"research,":[101],"was":[105],"considered":[106],"as":[107,236,238],"higher-order":[109],"construct":[110],"including":[111],"trust,":[112],"commitment":[113],"satisfaction":[115],"with":[116,188],"relationship.":[118],"However,":[119],"achieve":[121],"more":[122,209],"accurate":[123],"results,":[124],"future":[125],"researchers":[126],"can":[127,246,252],"investigate":[128],"separate":[130],"impact":[131],"each":[133],"dimensions":[138],"(commitment,":[139],"trust":[140],"satisfaction)":[142],"Practical":[150],"implications":[151],"This":[152,205],"provides":[154],"wide":[156],"series":[157],"stores":[168,178],"community":[169],"so":[170],"that,":[171],"through":[172],"being":[173],"aware":[174],"them,":[176],"internet":[177,255],"could":[179],"choose":[180],"suitable":[182],"guideline":[183],"sustain":[185],"their":[186,201],"customers":[190],"and,":[191],"ultimately,":[192],"obtain":[193],"customers\u2019":[194],"participation":[195],"creating":[197],"value":[198],"strengthening":[200],"competitive":[202],"status.":[203],"Originality/value":[204],"proposes":[207],"comprehensive":[210],"purchases":[222],"first":[225],"time,":[226],"it":[228,251],"demonstrates":[229],"which":[230,240,249],"factors":[231],"strengthen":[232],"well":[237],"indicates":[239],"reactions":[242],"reinforce":[247],"provide":[253],"shops.":[256]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":3}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2019-06-27T00:00:00"}
