{"id":"https://openalex.org/W2947734296","doi":"https://doi.org/10.15722/jds.17.5.201905.73","title":"The Effect of Customer Demands and Resources on Attitude and Behavioral Intention of Frontline Employees","display_name":"The Effect of Customer Demands and Resources on Attitude and Behavioral Intention of Frontline Employees","publication_year":2019,"publication_date":"2019-05-01","ids":{"openalex":"https://openalex.org/W2947734296","doi":"https://doi.org/10.15722/jds.17.5.201905.73","mag":"2947734296"},"language":"en","primary_location":{"id":"doi:10.15722/jds.17.5.201905.73","doi":"https://doi.org/10.15722/jds.17.5.201905.73","is_oa":true,"landing_page_url":"https://doi.org/10.15722/jds.17.5.201905.73","pdf_url":null,"source":{"id":"https://openalex.org/S2764983799","display_name":"Journal of Distribution Science","issn_l":"1738-3110","issn":["1738-3110","2093-7717"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","kci-registered","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319524","host_organization_name":"Korea Distribution Science Association","host_organization_lineage":["https://openalex.org/P4310319524"],"host_organization_lineage_names":["Korea Distribution Science Association"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Distribution Science","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.15722/jds.17.5.201905.73","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043272438","display_name":"Ihsan Ullah Jan","orcid":"https://orcid.org/0000-0002-3158-8893","observed_orcids":["https://orcid.org/0000-0002-3158-8893"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ihsan Ullah JAN","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5040756316","display_name":"Seong-Goo Ji","orcid":"https://orcid.org/0000-0002-2973-4599","observed_orcids":["https://orcid.org/0000-0002-2973-4599"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Seonggoo JI","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":600000,"currency":"KRW","value_usd":460},"apc_paid":{"value":600000,"currency":"KRW","value_usd":460},"fwci":0.3713,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.67326314,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":93},"biblio":{"volume":"17","issue":"5","first_page":"73","last_page":"83"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.6395999789237976,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.6395999789237976,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.2563000023365021,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.03959999978542328,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/consumer-demand","display_name":"consumer demand","score":0.9769999980926514},{"id":"https://openalex.org/keywords/frontline-workers","display_name":"frontline workers","score":0.796999990940094},{"id":"https://openalex.org/keywords/employee-attitudes","display_name":"employee attitudes","score":0.6349999904632568},{"id":"https://openalex.org/keywords/behavioral-intention","display_name":"behavioral intention","score":0.8859999775886536},{"id":"https://openalex.org/keywords/hindrance-stressors","display_name":"hindrance stressors","score":0.9990000128746033},{"id":"https://openalex.org/keywords/personnel-resources","display_name":"staff resources","score":0.5220000147819519}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5878987312316895},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5546998977661133},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5067604184150696},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.32379674911499023}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.15722/jds.17.5.201905.73","doi":"https://doi.org/10.15722/jds.17.5.201905.73","is_oa":true,"landing_page_url":"https://doi.org/10.15722/jds.17.5.201905.73","pdf_url":null,"source":{"id":"https://openalex.org/S2764983799","display_name":"Journal of Distribution Science","issn_l":"1738-3110","issn":["1738-3110","2093-7717"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","kci-registered","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319524","host_organization_name":"Korea Distribution Science Association","host_organization_lineage":["https://openalex.org/P4310319524"],"host_organization_lineage_names":["Korea Distribution Science Association"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Distribution Science","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.15722/jds.17.5.201905.73","doi":"https://doi.org/10.15722/jds.17.5.201905.73","is_oa":true,"landing_page_url":"https://doi.org/10.15722/jds.17.5.201905.73","pdf_url":null,"source":{"id":"https://openalex.org/S2764983799","display_name":"Journal of Distribution Science","issn_l":"1738-3110","issn":["1738-3110","2093-7717"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","kci-registered","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319524","host_organization_name":"Korea Distribution Science Association","host_organization_lineage":["https://openalex.org/P4310319524"],"host_organization_lineage_names":["Korea Distribution Science Association"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Distribution Science","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2495175751","https://openalex.org/W560334488","https://openalex.org/W2599565946","https://openalex.org/W3006015194","https://openalex.org/W7097949474","https://openalex.org/W2952638705","https://openalex.org/W2947543703","https://openalex.org/W2784206171","https://openalex.org/W3153691835","https://openalex.org/W3119570642"],"abstract_inverted_index":{"Purpose":[0],"-":[1],"The":[2],"purpose":[3],"of":[4],"this":[5],"research":[6],"is":[7],"twofold;":[8],"first,":[9],"it":[10],"attempts":[11],"to":[12],"categories":[13],"customer":[14],"demands":[15],"into":[16],"challenging":[17],"and":[18],"hindrance":[19],"stressors,":[20],"second,...":[21]},"counts_by_year":[{"year":2021,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2019-06-07T00:00:00"}