{"id":"https://openalex.org/W2946970708","doi":null,"title":"Analisis Kualitas Layanan Website E-Commerce Berrybenka Terhadap Kepuasan Pengunjung Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis (IPA)","display_name":"Analisis Kualitas Layanan Website E-Commerce Berrybenka Terhadap Kepuasan Pengunjung Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis (IPA)","publication_year":2017,"publication_date":"2017-08-02","ids":{"openalex":"https://openalex.org/W2946970708","mag":"2946970708"},"language":"id","primary_location":{"id":"pmh:oai:j-ptiik.ub.ac.id:article/753","doi":null,"is_oa":true,"landing_page_url":"https://j-ptiik.ub.ac.id/index.php/index/article/view/753","pdf_url":null,"source":{"id":"https://openalex.org/S7407075214","display_name":"Jurnal Pengembangan Teknologi dan Ilmu Komputer","issn_l":"2548-964X","issn":["2548-964X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310314997","host_organization_name":"Brawijaya University","host_organization_lineage":["https://openalex.org/P4310314997"],"host_organization_lineage_names":["Brawijaya University"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2548-964X","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://j-ptiik.ub.ac.id/index.php/index/article/view/753","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058013592","display_name":"Winda Siti Fatmala","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Winda Siti Fatmala","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5058013592"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.4828,"has_fulltext":false,"cited_by_count":30,"citation_normalized_percentile":{"value":0.87046963,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.5551999807357788,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.5551999807357788,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.30000001192092896,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.09989999979734421,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/webqual-4-0","display_name":"WebQual 4.0","score":0.9190000295639038},{"id":"https://openalex.org/keywords/usability","display_name":"usability","score":0.5329999923706055},{"id":"https://openalex.org/keywords/information-quality","display_name":"information quality","score":0.9990000128746033},{"id":"https://openalex.org/keywords/service-interaction","display_name":"service interaction","score":0.996999979019165},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8560000061988831},{"id":"https://openalex.org/keywords/online-fashion-retail","display_name":"online fashion retail","score":0.5920000076293945},{"id":"https://openalex.org/keywords/importance-performance-analysis","display_name":"importance-performance analysis","score":0.6570000052452087},{"id":"https://openalex.org/keywords/gap-analysis","display_name":"gap analysis","score":0.6629999876022339}],"concepts":[{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.5018904209136963},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.34854596853256226},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3379196524620056}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:j-ptiik.ub.ac.id:article/753","doi":null,"is_oa":true,"landing_page_url":"https://j-ptiik.ub.ac.id/index.php/index/article/view/753","pdf_url":null,"source":{"id":"https://openalex.org/S7407075214","display_name":"Jurnal Pengembangan Teknologi dan Ilmu Komputer","issn_l":"2548-964X","issn":["2548-964X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310314997","host_organization_name":"Brawijaya University","host_organization_lineage":["https://openalex.org/P4310314997"],"host_organization_lineage_names":["Brawijaya University"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2548-964X","raw_type":"info:eu-repo/semantics/article"},{"id":"mag:2946970708","doi":null,"is_oa":false,"landing_page_url":"http://repository.ub.ac.id/1573/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:j-ptiik.ub.ac.id:article/753","doi":null,"is_oa":true,"landing_page_url":"https://j-ptiik.ub.ac.id/index.php/index/article/view/753","pdf_url":null,"source":{"id":"https://openalex.org/S7407075214","display_name":"Jurnal Pengembangan Teknologi dan Ilmu Komputer","issn_l":"2548-964X","issn":["2548-964X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310314997","host_organization_name":"Brawijaya University","host_organization_lineage":["https://openalex.org/P4310314997"],"host_organization_lineage_names":["Brawijaya University"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2548-964X","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3175852814","https://openalex.org/W7220828090","https://openalex.org/W7150972423","https://openalex.org/W4396590805","https://openalex.org/W2987985441","https://openalex.org/W4403990328","https://openalex.org/W4399811471","https://openalex.org/W7219088500","https://openalex.org/W3214915632","https://openalex.org/W6979889372"],"abstract_inverted_index":{"E-commerce":[0],"is":[1,19,49,74,94,100,184,221],"use":[2,14],"of":[3,15,30,51,80,89,110,140,149,155,160,169,176,195,202,224],"communication":[4],"network":[5],"and":[6,59,122,153,199],"computers":[7],"to":[8,40,45,64,76,102,145],"carry":[9],"out":[10],"business":[11],"processes.":[12],"The":[13,98,125,158,174],"e-commerce":[16,36,54],"in":[17,57,217],"Indonesia":[18,58],"growing":[20],"rapidly,":[21],"which":[22,220],"could":[23],"be":[24,135],"seen":[25],"by":[26,191],"the":[27,42,52,66,78,86,92,104,108,131,138,147,150,177,186,192,200,212],"increasing":[28],"number":[29],"online":[31],"shopping":[32],"sites.":[33],"This":[34],"makes":[35],"companies":[37,56],"keep":[38],"trying":[39],"provide":[41,65],"best":[43,67],"service":[44,68,123],"attract":[46],"customers.":[47,71],"Berrybenka":[48,62,81,156,181,213],"one":[50],"largest":[53],"fashion":[55],"until":[60],"now":[61],"continues":[63],"for":[69],"its":[70],"Therefore,":[72],"it":[73],"necessary":[75],"analyze":[77],"quality":[79,109],"website":[82,93,111,182,214],"services":[83,112],"based":[84,113,164],"on":[85,114,165,211],"user's":[87,151],"point":[88],"view":[90],"whether":[91],"satisfying":[95],"or":[96,197,207],"not.":[97],"analysis":[99,172,178,204],"used":[101],"determine":[103,146],"factors":[105],"that":[106,127,180],"affect":[107],"3":[115],"variables":[116],"webqual":[117],"4.0:":[118],"usability,":[119],"information":[120],"quality,":[121],"interaction.":[124],"data":[126],"were":[128],"obtained":[129],"from":[130],"questionnaires":[132],"distribution":[133],"then":[134],"processed":[136],"using":[137],"method":[139],"Importance":[141],"Performance":[142],"Analysis":[143],"(IPA)":[144],"value":[148,194],"perception":[152],"desire":[154],"website.":[157],"effectiveness":[159],"improvement":[161,168],"was":[162],"implemented":[163],"priority":[166],"recommendation":[167],"IPA":[170],"quadrant":[171,225],"results.":[173],"results":[175,205],"showed":[179,190],"performance":[183],"unlike":[185],"users":[187],"expected.":[188],"It":[189],"correspondence":[193],"94.91%":[196],"<100%":[198],"average":[201],"gap":[203],"-0.0901":[206],"<0.":[208],"Priority":[209],"improvements":[210],"are":[215],"listed":[216],"indicator":[218,223],"11":[219],"an":[222],"A.":[226]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":10},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":4}],"updated_date":"2026-11-08T12:12:28.789561","created_date":"2019-06-07T00:00:00"}