{"id":"https://openalex.org/W2946787769","doi":null,"title":"A Critical Analysis of Information Technology and Customers\u2019 Satisfaction in Lagos Banking Environment of Nigeria","display_name":"A Critical Analysis of Information Technology and Customers\u2019 Satisfaction in Lagos Banking Environment of Nigeria","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W2946787769","mag":"2946787769"},"language":"en","primary_location":{"id":"pmh:oai:RePEc:aii:ijcmss:v:4:y:2013:i:1:p:50-57","doi":null,"is_oa":false,"landing_page_url":"http://scholarshub.net/index.php/ijcms/article/view/295/287","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068724246","display_name":"Babalola Oluwayemi Oginni","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I265584191","display_name":"Redeemer's University","ror":"https://ror.org/01v0we819","country_code":"NG","type":"education","lineage":["https://openalex.org/I265584191"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"Babalola Oluwayemi Oginni","raw_affiliation_strings":["Department of Economics and Business Studies, Redeemer\u2019s University,  Mowe \u2013 Ogun State, Nigeria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Economics and Business Studies, Redeemer\u2019s University,  Mowe \u2013 Ogun State, Nigeria","institution_ids":["https://openalex.org/I265584191"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085903992","display_name":"Olufemi Samuel Omoyele","orcid":"https://orcid.org/0009-0001-6742-7629","observed_orcids":["https://orcid.org/0009-0001-6742-7629","https://orcid.org/0000-0002-9219-7247"]},"institutions":[{"id":"https://openalex.org/I265584191","display_name":"Redeemer's University","ror":"https://ror.org/01v0we819","country_code":"NG","type":"education","lineage":["https://openalex.org/I265584191"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"Samuel Olufemi Omoyele","raw_affiliation_strings":["Department of Economics and Business Studies, Redeemer\u2019s University,  Mowe \u2013 Ogun State, Nigeria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Economics and Business Studies, Redeemer\u2019s University,  Mowe \u2013 Ogun State, Nigeria","institution_ids":["https://openalex.org/I265584191"]}]},{"author_position":"last","author":{"id":null,"display_name":"O. A. Ogunwole","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I181631907","display_name":"University of Ibadan","ror":"https://ror.org/03wx2rr30","country_code":"NG","type":"education","lineage":["https://openalex.org/I181631907"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"O. A. Ogunwole","raw_affiliation_strings":["Ogunwole, O.A.C,#R##N#University of Ibadan, Ibadan, #R##N#Oyo State, Nigeria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ogunwole, O.A.C,#R##N#University of Ibadan, Ibadan, #R##N#Oyo State, Nigeria","institution_ids":["https://openalex.org/I181631907"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6244999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6244999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.1996999979019165,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.1370999962091446,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-technology-in-banking","display_name":"information technology in banking","score":0.871999979019165},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9959999918937683},{"id":"https://openalex.org/keywords/banking-services","display_name":"banking services","score":0.7350000143051147},{"id":"https://openalex.org/keywords/nigerian-banking-sector","display_name":"Nigerian banking sector","score":0.6919999718666077},{"id":"https://openalex.org/keywords/bank-customers","display_name":"bank customers","score":0.37299999594688416}],"concepts":[{"id":"https://openalex.org/C105776082","wikidata":"https://www.wikidata.org/wiki/Q617473","display_name":"Likert scale","level":2,"score":0.6849781274795532},{"id":"https://openalex.org/C100363876","wikidata":"https://www.wikidata.org/wiki/Q690661","display_name":"Nonprobability sampling","level":3,"score":0.647157609462738},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.5817384719848633},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.5602622628211975},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5479481220245361},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.5333255529403687},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5154619812965393},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.4685709476470947},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.46779924631118774},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.43429094552993774},{"id":"https://openalex.org/C73945780","wikidata":"https://www.wikidata.org/wiki/Q814232","display_name":"Survey methodology","level":2,"score":0.42358145117759705},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.2659022808074951},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.19617047905921936},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.14709165692329407},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.14232662320137024},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1205650269985199},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:RePEc:aii:ijcmss:v:4:y:2013:i:1:p:50-57","doi":null,"is_oa":false,"landing_page_url":"http://scholarshub.net/index.php/ijcms/article/view/295/287","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"mag:2946787769","doi":null,"is_oa":false,"landing_page_url":"https://econpapers.repec.org/RePEc:aii:ijcmss:v:4:y:2013:i:1:p:50-57","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"RePEc: Research Papers in Economics","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2327908195","https://openalex.org/W3086425145","https://openalex.org/W2336986880","https://openalex.org/W2921581581","https://openalex.org/W6949535177","https://openalex.org/W2209901064","https://openalex.org/W2422514112","https://openalex.org/W4220953417","https://openalex.org/W1892842007","https://openalex.org/W2908222001"],"abstract_inverted_index":{"The":[0,205],"focus":[1],"of":[2,11,21,28,48,60,92,100,122,144,156,169,177,212,222,242,249,268,272],"the":[3,8,25,43,49,58,96,119,123,145,148,154,183,199,203,210,219,239,246],"research":[4],"work":[5],"was":[6,67,75,115],"on":[7,46],"critical":[9],"analysis":[10],"information":[12,29,53,61,213,243,273],"technology":[13,30,54,62,214,244,274],"and":[14,55,84,105,160,165,188,224,256,278],"customers\u2019":[15,39,44,64],"satisfaction":[16,45],"in":[17,35,52,63,77,95,216,218,245],"Lagos":[18,101,223],"banking":[19,220,247],"environment":[20,221,248],"Nigeria.":[22],"It":[23,234],"identified":[24],"various":[26,240],"aspects":[27],"made":[31],"available":[32],"by":[33],"banks":[34,94],"Nigeria":[36,225,250],"to":[37,86,117,181,194,198,264],"aid":[38],"satisfaction;":[40],"it":[41],"examined":[42],"each":[47],"dimensional":[50],"elements":[51],"also":[56],"determined":[57],"role":[59],"satisfaction.":[65],"Questionnaire":[66],"used":[68,180,193],"as":[69,226,263],"primary":[70],"data":[71,150,200],"collection":[72],"method":[73],"which":[74],"developed":[76,255],"line":[78],"with":[79],"Likert":[80],"5point":[81],"rating":[82],"scales":[83],"administered":[85],"900":[87,124],"respondents":[88,146],"who":[89],"were":[90,128,132,151,179,192],"customers":[91,232],"different":[93],"three":[97],"senatorial":[98],"districts":[99],"State":[102],"(East,":[103],"West":[104],"Central)":[106],"through":[107,153],"random":[108],"sampling":[109,113],"technique":[110,114],"but":[111,130],"purposive":[112],"adopted":[116],"choose":[118],"banks.":[120],"Out":[121],"questionnaire":[125],"administered,":[126],"612":[127],"collected":[129,201],"573":[131],"actually":[133],"found":[134,215],"useful":[135],"for":[136,202,259],"analytical":[137],"purpose":[138],"thus":[139],"representing":[140],"64%":[141],"response":[142],"rate":[143],"while":[147,186],"secondary":[149],"obtained":[152],"review":[155],"relevant":[157],"journals,":[158],"books":[159],"government":[161],"gazettes.":[162],"Descriptive":[163],"statistics":[164],"Z":[166],"table":[167],"value":[168],"1.96":[170],"(two":[171],"tailed":[172],"test)":[173],"at":[174],"0.05":[175],"level":[176],"significance":[178],"test":[182],"emerging":[184],"hypotheses":[185],"percentage":[187],"frequency":[189],"distribution":[190],"tables":[191],"give":[195],"adequate":[196],"interpretation":[197],"paper.":[204],"study":[206],"revealed":[207],"that":[208,238],"all":[209],"dimensions":[211,241],"practice":[217],"a":[227],"whole":[228],"does":[229],"not":[230,252],"satisfy":[231],"equally.":[233],"is":[235],"therefore":[236],"obvious":[237],"has":[251],"been":[253],"fully":[254],"this":[257],"call":[258],"urgent":[260],"attention":[261],"so":[262],"take":[265],"full":[266],"advantage":[267],"derivable":[269],"economic":[270],"benefits":[271],"obtainable":[275],"from":[276],"efficient":[277],"effective":[279],"operations.":[280]},"counts_by_year":[{"year":2023,"cited_by_count":1}],"updated_date":"2026-10-25T09:29:13.331239","created_date":"2019-05-29T00:00:00"}
