{"id":"https://openalex.org/W2944349229","doi":"https://doi.org/10.1088/1742-6596/1187/5/052036","title":"A Comparative Study of Customer Complaint Prediction Model of Time Series, Multiple Linear Regression and BP Neural Network","display_name":"A Comparative Study of Customer Complaint Prediction Model of Time Series, Multiple Linear Regression and BP Neural Network","publication_year":2019,"publication_date":"2019-04-01","ids":{"openalex":"https://openalex.org/W2944349229","doi":"https://doi.org/10.1088/1742-6596/1187/5/052036","mag":"2944349229"},"language":"en","primary_location":{"id":"doi:10.1088/1742-6596/1187/5/052036","doi":"https://doi.org/10.1088/1742-6596/1187/5/052036","is_oa":true,"landing_page_url":"https://doi.org/10.1088/1742-6596/1187/5/052036","pdf_url":"https://iopscience.iop.org/article/10.1088/1742-6596/1187/5/052036/pdf","source":{"id":"https://openalex.org/S4210187594","display_name":"Journal of Physics Conference Series","issn_l":"1742-6588","issn":["1742-6588","1742-6596"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","vabb-shw"],"host_organization":"https://openalex.org/P4310320083","host_organization_name":"IOP Publishing","host_organization_lineage":["https://openalex.org/P4310320083","https://openalex.org/P4310311669"],"host_organization_lineage_names":["IOP Publishing","Institute of Physics"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Physics: Conference Series","raw_type":"journal-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://iopscience.iop.org/article/10.1088/1742-6596/1187/5/052036/pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020678311","display_name":"Xu Xin","orcid":"https://orcid.org/0000-0001-6143-6471","observed_orcids":["https://orcid.org/0000-0001-6143-6471"]},"institutions":[{"id":"https://openalex.org/I17442442","display_name":"State Grid Corporation of China (China)","ror":"https://ror.org/05twwhs70","country_code":"CN","type":"company","lineage":["https://openalex.org/I17442442"]},{"id":"https://openalex.org/I4210140589","display_name":"China Huadian Corporation (China)","ror":"https://ror.org/03wj9h986","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210140589"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xin Xu","raw_affiliation_strings":["Country Huadian Electric Power Research Institute Co., Ltd","State Grid Jibei Electric Power Company Limited Electric Power Research Institute","State Grid Jibei Electric Power Company Limited"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Country Huadian Electric Power Research Institute Co., Ltd","institution_ids":["https://openalex.org/I4210140589"]},{"raw_affiliation_string":"State Grid Jibei Electric Power Company Limited Electric Power Research Institute","institution_ids":["https://openalex.org/I17442442"]},{"raw_affiliation_string":"State Grid Jibei Electric Power Company Limited","institution_ids":["https://openalex.org/I17442442"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109397923","display_name":"Zhijie Sun","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I17442442","display_name":"State Grid Corporation of China (China)","ror":"https://ror.org/05twwhs70","country_code":"CN","type":"company","lineage":["https://openalex.org/I17442442"]},{"id":"https://openalex.org/I4210140589","display_name":"China Huadian Corporation (China)","ror":"https://ror.org/03wj9h986","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210140589"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhijie Sun","raw_affiliation_strings":["Country Huadian Electric Power Research Institute Co., Ltd","State Grid Jibei Electric Power Company Limited Electric Power Research Institute","State Grid Jibei Electric Power Company Limited"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Country Huadian Electric Power Research Institute Co., Ltd","institution_ids":["https://openalex.org/I4210140589"]},{"raw_affiliation_string":"State Grid Jibei Electric Power Company Limited Electric Power Research Institute","institution_ids":["https://openalex.org/I17442442"]},{"raw_affiliation_string":"State Grid Jibei Electric Power Company Limited","institution_ids":["https://openalex.org/I17442442"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5116736541","display_name":"Li Wang","orcid":"https://orcid.org/0000-0003-3722-5986","observed_orcids":["https://orcid.org/0000-0003-3722-5986","https://orcid.org/0009-0006-0829-6215","https://orcid.org/0000-0003-2444-5891"]},"institutions":[{"id":"https://openalex.org/I17442442","display_name":"State Grid Corporation of China (China)","ror":"https://ror.org/05twwhs70","country_code":"CN","type":"company","lineage":["https://openalex.org/I17442442"]},{"id":"https://openalex.org/I4210140589","display_name":"China Huadian Corporation (China)","ror":"https://ror.org/03wj9h986","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210140589"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Li Wang","raw_affiliation_strings":["Country Huadian Electric Power Research Institute Co., Ltd","State Grid Jibei Electric Power Company Limited Electric Power Research Institute","State Grid Jibei Electric Power Company Limited"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Country Huadian Electric Power Research Institute Co., Ltd","institution_ids":["https://openalex.org/I4210140589"]},{"raw_affiliation_string":"State Grid Jibei Electric Power Company Limited Electric Power Research Institute","institution_ids":["https://openalex.org/I17442442"]},{"raw_affiliation_string":"State Grid Jibei Electric Power Company Limited","institution_ids":["https://openalex.org/I17442442"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049402891","display_name":"Jun Fu","orcid":"https://orcid.org/0000-0002-5200-4623","observed_orcids":["https://orcid.org/0000-0002-5200-4623"]},"institutions":[{"id":"https://openalex.org/I17442442","display_name":"State Grid Corporation of China (China)","ror":"https://ror.org/05twwhs70","country_code":"CN","type":"company","lineage":["https://openalex.org/I17442442"]},{"id":"https://openalex.org/I4210140589","display_name":"China Huadian Corporation (China)","ror":"https://ror.org/03wj9h986","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210140589"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jun Fu","raw_affiliation_strings":["Country Huadian Electric Power Research Institute Co., Ltd","State Grid Jibei Electric Power Company Limited Electric Power Research Institute","State Grid Jibei Electric Power Company Limited"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Country Huadian Electric Power Research Institute Co., Ltd","institution_ids":["https://openalex.org/I4210140589"]},{"raw_affiliation_string":"State Grid Jibei Electric Power Company Limited Electric Power Research Institute","institution_ids":["https://openalex.org/I17442442"]},{"raw_affiliation_string":"State Grid Jibei Electric Power Company Limited","institution_ids":["https://openalex.org/I17442442"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100406973","display_name":"Chao Wang","orcid":"https://orcid.org/0000-0002-3262-653X","observed_orcids":["https://orcid.org/0000-0002-3262-653X"]},"institutions":[{"id":"https://openalex.org/I17442442","display_name":"State Grid Corporation of China (China)","ror":"https://ror.org/05twwhs70","country_code":"CN","type":"company","lineage":["https://openalex.org/I17442442"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Chao Wang","raw_affiliation_strings":["State Grid Jibei Electric Power Company Limited"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"State Grid Jibei Electric Power Company Limited","institution_ids":["https://openalex.org/I17442442"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.0096,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":{"value":0.75145824,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":97},"biblio":{"volume":"1187","issue":"5","first_page":"052036","last_page":"052036"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13373","display_name":"Data Mining and Machine Learning Applications","score":0.4846000075340271,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13373","display_name":"Data Mining and Machine Learning Applications","score":0.4846000075340271,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14368","display_name":"Evaluation and Optimization Models","score":0.15770000219345093,"subfield":{"id":"https://openalex.org/subfields/2213","display_name":"Safety, Risk, Reliability and Quality"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.1412000060081482,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/time-series-forecasting","display_name":"time series forecasting","score":0.7379999756813049},{"id":"https://openalex.org/keywords/multiple-linear-regression","display_name":"multiple linear regression","score":1.0},{"id":"https://openalex.org/keywords/back-propagation-neural-network","display_name":"BP neural network","score":0.9559999704360962},{"id":"https://openalex.org/keywords/algorithm-comparison","display_name":"algorithm comparison","score":0.8960000276565552}],"concepts":[{"id":"https://openalex.org/C2780838233","wikidata":"https://www.wikidata.org/wiki/Q836925","display_name":"Complaint","level":2,"score":0.7600892186164856},{"id":"https://openalex.org/C50644808","wikidata":"https://www.wikidata.org/wiki/Q192776","display_name":"Artificial neural network","level":2,"score":0.6834731101989746},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6027669310569763},{"id":"https://openalex.org/C48921125","wikidata":"https://www.wikidata.org/wiki/Q10861030","display_name":"Linear regression","level":2,"score":0.5938436985015869},{"id":"https://openalex.org/C151406439","wikidata":"https://www.wikidata.org/wiki/Q186588","display_name":"Time series","level":2,"score":0.5856066942214966},{"id":"https://openalex.org/C152877465","wikidata":"https://www.wikidata.org/wiki/Q208042","display_name":"Regression analysis","level":2,"score":0.5178830623626709},{"id":"https://openalex.org/C143724316","wikidata":"https://www.wikidata.org/wiki/Q312468","display_name":"Series (stratigraphy)","level":2,"score":0.4883439242839813},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.4674234092235565},{"id":"https://openalex.org/C2778136018","wikidata":"https://www.wikidata.org/wiki/Q10350689","display_name":"Predictive power","level":2,"score":0.4490920305252075},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.4461883306503296},{"id":"https://openalex.org/C83546350","wikidata":"https://www.wikidata.org/wiki/Q1139051","display_name":"Regression","level":2,"score":0.43455713987350464},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.43291378021240234},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.3931460976600647},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.28173741698265076},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1666485071182251},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1088/1742-6596/1187/5/052036","doi":"https://doi.org/10.1088/1742-6596/1187/5/052036","is_oa":true,"landing_page_url":"https://doi.org/10.1088/1742-6596/1187/5/052036","pdf_url":"https://iopscience.iop.org/article/10.1088/1742-6596/1187/5/052036/pdf","source":{"id":"https://openalex.org/S4210187594","display_name":"Journal of Physics Conference Series","issn_l":"1742-6588","issn":["1742-6588","1742-6596"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","vabb-shw"],"host_organization":"https://openalex.org/P4310320083","host_organization_name":"IOP Publishing","host_organization_lineage":["https://openalex.org/P4310320083","https://openalex.org/P4310311669"],"host_organization_lineage_names":["IOP Publishing","Institute of Physics"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Physics: Conference Series","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1088/1742-6596/1187/5/052036","doi":"https://doi.org/10.1088/1742-6596/1187/5/052036","is_oa":true,"landing_page_url":"https://doi.org/10.1088/1742-6596/1187/5/052036","pdf_url":"https://iopscience.iop.org/article/10.1088/1742-6596/1187/5/052036/pdf","source":{"id":"https://openalex.org/S4210187594","display_name":"Journal of Physics Conference Series","issn_l":"1742-6588","issn":["1742-6588","1742-6596"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","vabb-shw"],"host_organization":"https://openalex.org/P4310320083","host_organization_name":"IOP Publishing","host_organization_lineage":["https://openalex.org/P4310320083","https://openalex.org/P4310311669"],"host_organization_lineage_names":["IOP Publishing","Institute of Physics"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Physics: Conference Series","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2944349229.pdf","grobid_xml":"https://content.openalex.org/works/W2944349229.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2885804883","https://openalex.org/W3094606517","https://openalex.org/W7098162708","https://openalex.org/W7210140094","https://openalex.org/W7100579211","https://openalex.org/W7100611676","https://openalex.org/W1680540421","https://openalex.org/W2809251110","https://openalex.org/W2085380502","https://openalex.org/W2392537436"],"abstract_inverted_index":{"The":[0],"current":[1],"prediction":[2,54,68],"algorithm":[3,60],"is":[4,61],"mainly":[5],"the":[6,9,14,23,27,46,52,56,64],"\"time":[7],"series\",":[8],"\"multiple":[10],"linear":[11],"regression\"":[12],"and":[13,21,50],"\"BP":[15,57],"neural":[16,58],"network\".":[17],"This":[18],"article":[19,37],"studies":[20],"compares":[22],"three":[24],"algorithms":[25],"in":[26],"field":[28],"of":[29],"customer":[30],"complaint":[31,67],"prediction.":[32],"By":[33,48],"using":[34],"SPSS,":[35],"this":[36],"predicts":[38],"taking":[39],"\"Jibei":[40],"Electric":[41],"Power":[42],"Customer":[43],"Complaints\"":[44],"as":[45,63],"target.":[47],"comparing":[49],"analyzing":[51],"actual":[53],"results,":[55],"network\"":[59],"described":[62],"most":[65],"suitable":[66],"for":[69],"customer.":[70]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-11-05T12:25:35.769452","created_date":"2019-05-16T00:00:00"}
