{"id":"https://openalex.org/W2943417152","doi":"https://doi.org/10.3727/152599519x15506259855751","title":"Challenges in Managing Peripheral Workers Within Diverse Environments","display_name":"Challenges in Managing Peripheral Workers Within Diverse Environments","publication_year":2019,"publication_date":"2019-05-04","ids":{"openalex":"https://openalex.org/W2943417152","doi":"https://doi.org/10.3727/152599519x15506259855751","mag":"2943417152"},"language":"en","primary_location":{"id":"doi:10.3727/152599519x15506259855751","doi":"https://doi.org/10.3727/152599519x15506259855751","is_oa":false,"landing_page_url":"https://doi.org/10.3727/152599519x15506259855751","pdf_url":null,"source":{"id":"https://openalex.org/S129655060","display_name":"Event Management","issn_l":"1525-9951","issn":["1525-9951","1943-4308"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-3","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Event Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005382542","display_name":"Eleni Michopoulou","orcid":"https://orcid.org/0000-0002-1857-4462","observed_orcids":["https://orcid.org/0000-0002-1857-4462"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Eleni Michopoulou","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5008029619","display_name":"Claudia Melpignano","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Claudia Melpignano","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.464,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.83498615,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"23","issue":"4","first_page":"527","last_page":"539"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.40549999475479126,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.40549999475479126,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.2655999958515167,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12843","display_name":"Human Resource and Talent Management","score":0.23229999840259552,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/peripheral-workers","display_name":"peripheral workers","score":0.9300000071525574},{"id":"https://openalex.org/keywords/tour-guides","display_name":"tour guides","score":0.8610000014305115},{"id":"https://openalex.org/keywords/tour-operators","display_name":"tour operators","score":0.8040000200271606},{"id":"https://openalex.org/keywords/cycling-competitions","display_name":"cycling events","score":0.8849999904632568},{"id":"https://openalex.org/keywords/human-resource-management","display_name":"human resource management","score":0.7940000295639038},{"id":"https://openalex.org/keywords/employee-motivation","display_name":"employee motivation","score":0.6320000290870667},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.6729999780654907},{"id":"https://openalex.org/keywords/employee-retention","display_name":"employee retention","score":0.6200000047683716},{"id":"https://openalex.org/keywords/absenteeism","display_name":"absenteeism","score":0.6240000128746033},{"id":"https://openalex.org/keywords/burnout","display_name":"burnout","score":0.9879999756813049},{"id":"https://openalex.org/keywords/turnover","display_name":"turnover","score":0.9290000200271606},{"id":"https://openalex.org/keywords/internal-marketing","display_name":"internal marketing","score":0.8040000200271606}],"concepts":[{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6136537790298462},{"id":"https://openalex.org/C2778139618","wikidata":"https://www.wikidata.org/wiki/Q13440398","display_name":"Workforce","level":2,"score":0.5717458128929138},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5523571968078613},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.48571524024009705},{"id":"https://openalex.org/C27400517","wikidata":"https://www.wikidata.org/wiki/Q332278","display_name":"Absenteeism","level":2,"score":0.475869357585907},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.46525129675865173},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.45277315378189087},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.19427058100700378},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1847565770149231},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.3727/152599519x15506259855751","doi":"https://doi.org/10.3727/152599519x15506259855751","is_oa":false,"landing_page_url":"https://doi.org/10.3727/152599519x15506259855751","pdf_url":null,"source":{"id":"https://openalex.org/S129655060","display_name":"Event Management","issn_l":"1525-9951","issn":["1525-9951","1943-4308"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-3","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Event Management","raw_type":"journal-article"},{"id":"pmh:oai:derby.openrepository.com:10545/623703","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10545/623703","pdf_url":null,"source":{"id":"https://openalex.org/S4306402138","display_name":"University of Derby Online Research Archive. (University of Derby)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I22128151","host_organization_name":"University of Derby","host_organization_lineage":["https://openalex.org/I22128151"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.9211000204086304}],"sustainable_development_goals_aurora":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.6299999952316284}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":32,"referenced_works":["https://openalex.org/W1577014742","https://openalex.org/W1602876821","https://openalex.org/W1607052799","https://openalex.org/W1834886760","https://openalex.org/W1977880205","https://openalex.org/W1979787748","https://openalex.org/W1989756182","https://openalex.org/W1992968831","https://openalex.org/W1996254382","https://openalex.org/W2001000951","https://openalex.org/W2005702808","https://openalex.org/W2009926257","https://openalex.org/W2025868739","https://openalex.org/W2033458373","https://openalex.org/W2034136954","https://openalex.org/W2043759085","https://openalex.org/W2045356406","https://openalex.org/W2050021100","https://openalex.org/W2050026389","https://openalex.org/W2054699455","https://openalex.org/W2062370226","https://openalex.org/W2088633799","https://openalex.org/W2154756042","https://openalex.org/W2165808964","https://openalex.org/W2168270117","https://openalex.org/W2176550240","https://openalex.org/W2301605164","https://openalex.org/W2336887260","https://openalex.org/W2420294965","https://openalex.org/W2470887829","https://openalex.org/W2480082774","https://openalex.org/W4233977211"],"related_works":["https://openalex.org/W2099285602","https://openalex.org/W2012597881","https://openalex.org/W1753746358","https://openalex.org/W1979555031","https://openalex.org/W2382302500","https://openalex.org/W2354418360","https://openalex.org/W2050021100","https://openalex.org/W61611215","https://openalex.org/W4414476060","https://openalex.org/W7037744307"],"abstract_inverted_index":{"This":[0,45],"article":[1],"explores":[2],"the":[3,11,32,50,61,65,78,84,94,99,119,123,127,133,137,155,163,166,175,184,194,202],"HR":[4,178],"issues":[5,62],"that":[6,63,145,180],"tour":[7,28,120,195],"operators":[8],"experience":[9],"in":[10,31,98,130,136,193,205],"planning,":[12],"coordination,":[13],"and":[14,38,57,72,90,116,159,169,209,213],"management":[15,67],"of":[16,60,68,113,165,177,198],"tours":[17],"revolving":[18],"around":[19],"cycling":[20],"events.":[21],"It":[22],"does":[23],"so":[24],"by":[25,39,126],"using":[26],"a":[27,35,41,143],"operator":[29],"based":[30],"UK":[33],"as":[34,49],"case":[36],"study":[37],"deploying":[40],"qualitative":[42],"ethnographic":[43],"approach.":[44],"methodology":[46],"was":[47],"deemed":[48],"most":[51],"fitting":[52],"to":[53,132,141],"enable":[54],"an":[55,190],"in-depth":[56],"rich":[58],"analysis":[59],"characterize":[64],"complex":[66],"core":[69],"(office-based":[70],"employees)":[71],"peripheral":[73,149],"workers":[74],"(tour":[75],"guides":[76],"on":[77],"event":[79],"site).":[80],"Not":[81],"only":[82],"do":[83],"different":[85,157],"operations,":[86],"time":[87],"frames,":[88],"environments,":[89],"activities":[91],"within":[92,201],"which":[93],"employees":[95,129],"operate":[96],"result":[97],"company's":[100,128,185],"workforce":[101],"division":[102],"into":[103],"two":[104,156],"distinctive":[105],"groups,":[106],"but":[107],"they":[108],"also":[109],"determine":[110],"low":[111],"levels":[112],"professional":[114],"satisfaction":[115],"motivation":[117],"among":[118],"guides.":[121],"Investigating":[122],"stances":[124],"held":[125],"relation":[131],"difficulties":[134],"encountered":[135],"workplace":[138],"is":[139],"necessary":[140],"develop":[142],"strategy":[144],"allows":[146],"for":[147,151,161],"retaining":[148],"workers,":[150],"creating":[152],"synergy":[153],"between":[154],"teams,":[158],"consequently":[160],"ensuring":[162],"achievement":[164],"organization's":[167],"goals":[168],"objectives.":[170],"The":[171],"findings":[172],"highlight":[173],"how":[174],"adoption":[176],"practices":[179],"aim":[181],"at":[182],"enhancing":[183],"internal":[186],"marketing":[187],"would":[188],"entail":[189],"optimistic":[191],"shift":[192],"guides'":[196],"perception":[197],"their":[199],"position":[200],"company,":[203],"resulting":[204],"improved":[206],"product":[207],"delivery":[208],"reduced":[210],"absenteeism,":[211],"burnout,":[212],"turnover":[214],"challenges.":[215]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2019-05-09T00:00:00"}
