{"id":"https://openalex.org/W2942583443","doi":"https://doi.org/10.1145/3290607.3299034","title":"Conversational Agents","display_name":"Conversational Agents","publication_year":2019,"publication_date":"2019-04-30","ids":{"openalex":"https://openalex.org/W2942583443","doi":"https://doi.org/10.1145/3290607.3299034","mag":"2942583443"},"language":"en","primary_location":{"id":"doi:10.1145/3290607.3299034","doi":"https://doi.org/10.1145/3290607.3299034","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3290607.3299034","pdf_url":null,"source":{"id":"https://openalex.org/S7407088584","display_name":"CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Richard Jacques","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Richard Jacques","raw_affiliation_strings":["Microsoft, Redmond, WA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Microsoft, Redmond, WA, USA","institution_ids":["https://openalex.org/I1290206253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083563920","display_name":"Asbj\u00f8rn F\u00f8lstad","orcid":"https://orcid.org/0000-0003-2763-0996","observed_orcids":["https://orcid.org/0000-0003-2763-0996"]},"institutions":[{"id":"https://openalex.org/I173888879","display_name":"SINTEF","ror":"https://ror.org/01f677e56","country_code":"NO","type":"facility","lineage":["https://openalex.org/I173888879"]}],"countries":["NO"],"is_corresponding":false,"raw_author_name":"Asbj\u00f8rn F\u00f8lstad","raw_affiliation_strings":["SINTEF, Oslo, Norway"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"SINTEF, Oslo, Norway","institution_ids":["https://openalex.org/I173888879"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058390249","display_name":"Elizabeth M. Gerber","orcid":"https://orcid.org/0000-0001-8914-071X","observed_orcids":["https://orcid.org/0000-0001-8914-071X"]},"institutions":[{"id":"https://openalex.org/I111979921","display_name":"Northwestern University","ror":"https://ror.org/000e0be47","country_code":"US","type":"education","lineage":["https://openalex.org/I111979921"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Elizabeth Gerber","raw_affiliation_strings":["Northwestern University, Evanston, Illinois, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Northwestern University, Evanston, Illinois, USA","institution_ids":["https://openalex.org/I111979921"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029791462","display_name":"Jonathan T. Grudin","orcid":"https://orcid.org/0000-0002-8433-2998","observed_orcids":["https://orcid.org/0000-0002-8433-2998"]},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jonathan Grudin","raw_affiliation_strings":["Microsoft, Redmond, WA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Microsoft, Redmond, WA, USA","institution_ids":["https://openalex.org/I1290206253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083504260","display_name":"Ewa A. Luger","orcid":"https://orcid.org/0000-0001-7882-9415","observed_orcids":["https://orcid.org/0000-0001-7882-9415"]},"institutions":[{"id":"https://openalex.org/I98677209","display_name":"University of Edinburgh","ror":"https://ror.org/01nrxwf90","country_code":"GB","type":"education","lineage":["https://openalex.org/I98677209"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Ewa Luger","raw_affiliation_strings":["Edinburgh University, Edinburgh, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Edinburgh University, Edinburgh, United Kingdom","institution_ids":["https://openalex.org/I98677209"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013065278","display_name":"Andr\u00e9s Monroy\u2010Hern\u00e1ndez","orcid":"https://orcid.org/0000-0003-4889-9484","observed_orcids":["https://orcid.org/0000-0003-4889-9484"]},"institutions":[{"id":"https://openalex.org/I201448701","display_name":"University of Washington","ror":"https://ror.org/00cvxb145","country_code":"US","type":"education","lineage":["https://openalex.org/I201448701"]},{"id":"https://openalex.org/I4210142583","display_name":"Snap (United States)","ror":"https://ror.org/04dgkhg68","country_code":"US","type":"company","lineage":["https://openalex.org/I4210142583"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Andr\u00e9s Monroy-Hern\u00e1ndez","raw_affiliation_strings":["Snap Inc. and Univ. of Washington Seattle, WA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Snap Inc. and Univ. of Washington Seattle, WA, USA","institution_ids":["https://openalex.org/I201448701","https://openalex.org/I4210142583"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5062817658","display_name":"Dakuo Wang","orcid":"https://orcid.org/0000-0001-9371-9441","observed_orcids":["https://orcid.org/0000-0001-9371-9441"]},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]},{"id":"https://openalex.org/I4210114115","display_name":"IBM Research - Thomas J. Watson Research Center","ror":"https://ror.org/0265w5591","country_code":"US","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Dakuo Wang","raw_affiliation_strings":["IBM T.J. Watson Research Center, Yorktown Heights, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM T.J. Watson Research Center, Yorktown Heights, NY, USA","institution_ids":["https://openalex.org/I1341412227","https://openalex.org/I4210114115"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":8,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.2564,"has_fulltext":false,"cited_by_count":20,"citation_normalized_percentile":{"value":0.85100405,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"8"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.5371000170707703,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.5371000170707703,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.33329999446868896,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.12070000171661377,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbots","display_name":"chatbots","score":0.9990000128746033},{"id":"https://openalex.org/keywords/intelligent-assistants","display_name":"intelligent assistants","score":0.8190000057220459},{"id":"https://openalex.org/keywords/social-bots","display_name":"social bots","score":0.9750000238418579},{"id":"https://openalex.org/keywords/virtual-companions","display_name":"virtual companions","score":0.9800000190734863},{"id":"https://openalex.org/keywords/conversational-interfaces","display_name":"conversational interfaces","score":0.8899999856948853},{"id":"https://openalex.org/keywords/human-agent-interaction","display_name":"human-agent interaction","score":0.7080000042915344},{"id":"https://openalex.org/keywords/home-setting","display_name":"home setting","score":0.4440000057220459},{"id":"https://openalex.org/keywords/health-care","display_name":"health care","score":0.9940000176429749},{"id":"https://openalex.org/keywords/workplace","display_name":"workplace","score":0.8460000157356262}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6308850049972534},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.6265404224395752},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.6080741882324219},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5635815858840942},{"id":"https://openalex.org/C2776608160","wikidata":"https://www.wikidata.org/wiki/Q4785462","display_name":"Natural (archaeology)","level":2,"score":0.509973406791687},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.505195677280426},{"id":"https://openalex.org/C5894958","wikidata":"https://www.wikidata.org/wiki/Q2297769","display_name":"Software agent","level":2,"score":0.450992614030838},{"id":"https://openalex.org/C150303390","wikidata":"https://www.wikidata.org/wiki/Q1983852","display_name":"Virtual actor","level":3,"score":0.4391494691371918},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4189884662628174},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.39061135053634644},{"id":"https://openalex.org/C194969405","wikidata":"https://www.wikidata.org/wiki/Q170519","display_name":"Virtual reality","level":2,"score":0.2138105034828186},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.16853460669517517},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.13421905040740967},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3290607.3299034","doi":"https://doi.org/10.1145/3290607.3299034","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3290607.3299034","pdf_url":null,"source":{"id":"https://openalex.org/S7407088584","display_name":"CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W1837843568","https://openalex.org/W2113609601","https://openalex.org/W2161466446","https://openalex.org/W2248761606","https://openalex.org/W2405187948","https://openalex.org/W2487652696","https://openalex.org/W2537934446","https://openalex.org/W2591734415","https://openalex.org/W2597257590","https://openalex.org/W2611049140","https://openalex.org/W2766505384","https://openalex.org/W2785817788","https://openalex.org/W2787096751","https://openalex.org/W2795916109","https://openalex.org/W2808216081","https://openalex.org/W2888047309","https://openalex.org/W2914183598","https://openalex.org/W2964309167","https://openalex.org/W3119328467","https://openalex.org/W4236521339","https://openalex.org/W4297823417","https://openalex.org/W4298252438"],"related_works":["https://openalex.org/W3212757678","https://openalex.org/W7139516967","https://openalex.org/W2982882912","https://openalex.org/W2073528027","https://openalex.org/W4408981098","https://openalex.org/W2898707514","https://openalex.org/W3176818317","https://openalex.org/W2064409630","https://openalex.org/W4416151753","https://openalex.org/W1508509357"],"abstract_inverted_index":{"In":[0],"the":[1],"last":[2],"five":[3],"years,":[4],"work":[5,104],"on":[6],"software":[7],"that":[8,67,93],"interacts":[9],"with":[10,75],"people":[11,82,113],"via":[12],"typed":[13],"or":[14,85,119,124],"spoken":[15],"natural":[16],"language,":[17],"called":[18],"chatbots,":[19],"intelligent":[20],"assistants,":[21],"social":[22,118],"bots,":[23],"virtual":[24],"companions,":[25],"non-human":[26],"players,":[27],"and":[28,47,103,114,117],"so":[29],"on,":[30],"increased":[31],"dramatically.":[32],"Chatbots":[33],"burst":[34],"into":[35],"prominence":[36],"in":[37,72,99],"2016.":[38],"Then":[39],"came":[40],"a":[41],"wave":[42],"of":[43],"research,":[44],"more":[45],"development,":[46],"some":[48],"use.":[49],"The":[50],"time":[51],"is":[52],"right":[53],"to":[54,62,90],"assess":[55],"what":[56,95,106],"we":[57,107],"have":[58,108],"learned":[59,109],"from":[60,110],"endeavouring":[61],"build":[63],"conversational":[64,88],"user":[65],"interfaces":[66],"simulate":[68],"quasi-human":[69],"partners":[70],"engaged":[71],"real":[73,76],"conversations":[74],"people.":[77],"This":[78],"workshop":[79],"brings":[80],"together":[81],"who":[83],"developed":[84],"studied":[86],"various":[87],"agents,":[89],"explore":[91],"themes":[92],"include":[94],"works":[96],"(and":[97],"hasn't)":[98],"home,":[100],"education,":[101],"healthcare,":[102],"settings,":[105],"this":[111],"about":[112],"their":[115],"activities,":[116],"ethical":[120],"possibilities":[121],"for":[122],"good":[123],"risk.":[125]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2019-05-09T00:00:00"}