{"id":"https://openalex.org/W2941418986","doi":"https://doi.org/10.1109/icitsi.2018.8696047","title":"Factors Influencing Users Acceptance of Online Consultation Feature on the SOBAT-UKM Portal","display_name":"Factors Influencing Users Acceptance of Online Consultation Feature on the SOBAT-UKM Portal","publication_year":2018,"publication_date":"2018-10-01","ids":{"openalex":"https://openalex.org/W2941418986","doi":"https://doi.org/10.1109/icitsi.2018.8696047","mag":"2941418986"},"language":"en","primary_location":{"id":"doi:10.1109/icitsi.2018.8696047","doi":"https://doi.org/10.1109/icitsi.2018.8696047","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icitsi.2018.8696047","pdf_url":null,"source":{"id":"https://openalex.org/S4306423811","display_name":"International Conference on Information Technology Systems and Innovation","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 International Conference on Information Technology Systems and Innovation (ICITSI)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5014570482","display_name":"Yunia Mandala Sari","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I29617571","display_name":"University of Indonesia","ror":"https://ror.org/0116zj450","country_code":"ID","type":"education","lineage":["https://openalex.org/I29617571"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Yunia Mandala Sari","raw_affiliation_strings":["Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia","institution_ids":["https://openalex.org/I29617571"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028024234","display_name":"Betty Purwandari","orcid":"https://orcid.org/0000-0003-0409-3745","observed_orcids":["https://orcid.org/0000-0003-0409-3745"]},"institutions":[{"id":"https://openalex.org/I29617571","display_name":"University of Indonesia","ror":"https://ror.org/0116zj450","country_code":"ID","type":"education","lineage":["https://openalex.org/I29617571"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Betty Purwandari","raw_affiliation_strings":["Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia","institution_ids":["https://openalex.org/I29617571"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063238773","display_name":"Riri Satria","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I29617571","display_name":"University of Indonesia","ror":"https://ror.org/0116zj450","country_code":"ID","type":"education","lineage":["https://openalex.org/I29617571"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Riri Satria","raw_affiliation_strings":["Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia","institution_ids":["https://openalex.org/I29617571"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041663548","display_name":"Yekti Wirani","orcid":"https://orcid.org/0000-0003-4674-725X","observed_orcids":["https://orcid.org/0000-0003-4674-725X"]},"institutions":[{"id":"https://openalex.org/I29617571","display_name":"University of Indonesia","ror":"https://ror.org/0116zj450","country_code":"ID","type":"education","lineage":["https://openalex.org/I29617571"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Yekti Wirani","raw_affiliation_strings":["Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia","institution_ids":["https://openalex.org/I29617571"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057966386","display_name":"Iis Solichah","orcid":"https://orcid.org/0000-0002-7289-7588","observed_orcids":["https://orcid.org/0000-0002-7289-7588"]},"institutions":[{"id":"https://openalex.org/I29617571","display_name":"University of Indonesia","ror":"https://ror.org/0116zj450","country_code":"ID","type":"education","lineage":["https://openalex.org/I29617571"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Iis Solichah","raw_affiliation_strings":["Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia","institution_ids":["https://openalex.org/I29617571"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5073700044","display_name":"Tashia Indah Nastiti","orcid":"https://orcid.org/0009-0006-1709-0593","observed_orcids":["https://orcid.org/0009-0006-1709-0593"]},"institutions":[{"id":"https://openalex.org/I29617571","display_name":"University of Indonesia","ror":"https://ror.org/0116zj450","country_code":"ID","type":"education","lineage":["https://openalex.org/I29617571"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Tashia Indah Nastiti","raw_affiliation_strings":["Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia","institution_ids":["https://openalex.org/I29617571"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I29617571"],"apc_list":null,"apc_paid":null,"fwci":1.4723,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.83343577,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"5","issue":null,"first_page":"278","last_page":"283"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/technology-acceptance","display_name":"technology acceptance","score":0.828000009059906},{"id":"https://openalex.org/keywords/e-consultation","display_name":"e-consultation","score":0.7860000133514404},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"small and medium-sized enterprises","score":0.9750000238418579},{"id":"https://openalex.org/keywords/utaut","display_name":"UTAUT","score":0.890999972820282},{"id":"https://openalex.org/keywords/social-influence","display_name":"social influence","score":0.9660000205039978},{"id":"https://openalex.org/keywords/effort-expectancy","display_name":"effort expectancy","score":0.9959999918937683},{"id":"https://openalex.org/keywords/facilitating-conditions","display_name":"facilitating conditions","score":0.9980000257492065},{"id":"https://openalex.org/keywords/behavioral-intention","display_name":"behavioral intention","score":0.8820000290870667},{"id":"https://openalex.org/keywords/user-behavior","display_name":"user behavior","score":0.6800000071525574},{"id":"https://openalex.org/keywords/pt-telkom-indonesia","display_name":"PT Telekomunikasi Indonesia","score":0.7649999856948853}],"concepts":[{"id":"https://openalex.org/C2780346085","wikidata":"https://www.wikidata.org/wiki/Q7884986","display_name":"Unified theory of acceptance and use of technology","level":3,"score":0.8846126794815063},{"id":"https://openalex.org/C188353592","wikidata":"https://www.wikidata.org/wiki/Q450586","display_name":"Expectancy theory","level":2,"score":0.809856116771698},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6700946688652039},{"id":"https://openalex.org/C2776401178","wikidata":"https://www.wikidata.org/wiki/Q12050496","display_name":"Feature (linguistics)","level":2,"score":0.4861428439617157},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4528842270374298},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4443928599357605},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.42942726612091064},{"id":"https://openalex.org/C131158328","wikidata":"https://www.wikidata.org/wiki/Q1307337","display_name":"Social influence","level":2,"score":0.42524203658103943},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.41691142320632935},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3956170678138733},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3898797333240509},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3343372642993927},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.25383898615837097},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.08179908990859985},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.07499855756759644},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/icitsi.2018.8696047","doi":"https://doi.org/10.1109/icitsi.2018.8696047","is_oa":false,"landing_page_url":"https://doi.org/10.1109/icitsi.2018.8696047","pdf_url":null,"source":{"id":"https://openalex.org/S4306423811","display_name":"International Conference on Information Technology Systems and Innovation","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 International Conference on Information Technology Systems and Innovation (ICITSI)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W1545460766","https://openalex.org/W1836311887","https://openalex.org/W2000380427","https://openalex.org/W2017751006","https://openalex.org/W2097247056","https://openalex.org/W2100379340","https://openalex.org/W2119797485","https://openalex.org/W2149378708","https://openalex.org/W2149447828","https://openalex.org/W2151695537","https://openalex.org/W2163752736","https://openalex.org/W2181703252","https://openalex.org/W2257328618","https://openalex.org/W2292281094","https://openalex.org/W2514465003","https://openalex.org/W2560224798","https://openalex.org/W2575361811","https://openalex.org/W2623089729","https://openalex.org/W2787742045","https://openalex.org/W2800141366","https://openalex.org/W2898820312","https://openalex.org/W4214933812","https://openalex.org/W4229942792","https://openalex.org/W4235678817"],"related_works":["https://openalex.org/W3209919063","https://openalex.org/W7166507172","https://openalex.org/W4386805059","https://openalex.org/W4403163277","https://openalex.org/W2890843335","https://openalex.org/W3211598569","https://openalex.org/W7220500678","https://openalex.org/W2953683943","https://openalex.org/W2808777316","https://openalex.org/W7172493360"],"abstract_inverted_index":{"The":[0,25,78,101,112],"emergence":[1],"of":[2,48,54,81,85],"digital":[3],"economy":[4],"has":[5,27],"motivated":[6],"PT":[7,60],"Telkom":[8],"Indonesia":[9],"to":[10,16,70,90],"launch":[11],"SOBAT-UKM":[12],"portal.":[13],"It":[14],"aims":[15],"support":[17],"Small":[18],"and":[19,39,83,95,128],"Medium":[20],"Enterprises":[21],"(SMEs)":[22],"in":[23],"Indonesia.":[24],"portal":[26],"an":[28],"e-consultation":[29,49],"feature,":[30],"which":[31],"provides":[32],"online":[33],"business":[34,37],"discussion":[35],"between":[36],"experts":[38],"the":[40,46,55,74,92,116],"SMEs.":[41],"Despite":[42],"its":[43],"significant":[44],"benefits,":[45],"utilization":[47],"feature":[50],"only":[51],"reached":[52],"10.54%":[53],"yearly":[56],"target":[57],"set":[58],"by":[59],"Telkom.":[61],"To":[62],"address":[63],"this":[64],"problem,":[65],"a":[66,96],"study":[67],"was":[68,88],"conducted":[69],"investigate":[71],"factors":[72,118],"affecting":[73],"low":[75],"users'":[76],"acceptance.":[77],"Unified":[79],"Theory":[80],"Acceptance":[82],"Use":[84],"Technology":[86],"(UTAUT)":[87],"used":[89],"construct":[91],"research":[93],"model":[94],"questionnaire":[97],"for":[98],"data":[99,102],"collection.":[100],"were":[103],"analyzed":[104],"with":[105],"Partial":[106],"Least":[107],"Square-Structural":[108],"Equation":[109],"Modeling":[110],"(PLS-SEM).":[111],"results":[113],"indicate":[114],"that":[115],"influencing":[117],"are":[119],"Social":[120],"Influence,":[121],"Effort":[122],"Expectancy,":[123],"Facilitating":[124],"Conditions,":[125],"User":[126],"Behavior,":[127],"Behavioral":[129],"Intention.":[130]},"counts_by_year":[{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2019-05-03T00:00:00"}