{"id":"https://openalex.org/W2939959622","doi":"https://doi.org/10.4018/978-1-5225-8579-4.ch013","title":"Development of an Integrated TOPSIS-Quality Function Deployment Model for Sustainability Assessment of Indian Banks","display_name":"Development of an Integrated TOPSIS-Quality Function Deployment Model for Sustainability Assessment of Indian Banks","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2939959622","doi":"https://doi.org/10.4018/978-1-5225-8579-4.ch013","mag":"2939959622"},"language":"en","primary_location":{"id":"doi:10.4018/978-1-5225-8579-4.ch013","doi":"https://doi.org/10.4018/978-1-5225-8579-4.ch013","is_oa":false,"landing_page_url":"https://doi.org/10.4018/978-1-5225-8579-4.ch013","pdf_url":null,"source":{"id":"https://openalex.org/S4210197772","display_name":"Advances in environmental engineering and green technologies book series","issn_l":"2326-9162","issn":["2326-9162","2326-9170"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Environmental Engineering and Green Technologies","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4236113595","display_name":"Advanced Multi-Criteria Decision Making for Addressing Complex Sustainability Issues"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072670665","display_name":"Rishi Dwivedi","orcid":"https://orcid.org/0000-0002-3739-8820","observed_orcids":["https://orcid.org/0000-0002-3739-8820"]},"institutions":[{"id":"https://openalex.org/I4404532935","display_name":"Xavier Institute of Social Service","ror":"https://ror.org/04d9an715","country_code":"IN","type":"education","lineage":["https://openalex.org/I4404532935"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Rishi Dwivedi","raw_affiliation_strings":["Xavier Institute of Social Service, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Xavier Institute of Social Service, India","institution_ids":["https://openalex.org/I4404532935"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019463539","display_name":"Bhaskar Bhowani","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4404532935","display_name":"Xavier Institute of Social Service","ror":"https://ror.org/04d9an715","country_code":"IN","type":"education","lineage":["https://openalex.org/I4404532935"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Bhaskar Bhowani","raw_affiliation_strings":["Xavier Institute of Social Service, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Xavier Institute of Social Service, India","institution_ids":["https://openalex.org/I4404532935"]}]},{"author_position":"last","author":{"id":null,"display_name":"P. Kritee Rao","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4404532935","display_name":"Xavier Institute of Social Service","ror":"https://ror.org/04d9an715","country_code":"IN","type":"education","lineage":["https://openalex.org/I4404532935"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"P. Kritee Rao","raw_affiliation_strings":["Xavier Institute of Social Service, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Xavier Institute of Social Service, India","institution_ids":["https://openalex.org/I4404532935"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4404532935"],"apc_list":null,"apc_paid":null,"fwci":0.4186,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.7022196,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"267","last_page":"285"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.9291999936103821,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.9291999936103821,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.033900000154972076,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.0031999999191612005,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/topsis","display_name":"TOPSIS","score":0.8730000257492065},{"id":"https://openalex.org/keywords/quality-function-deployment","display_name":"quality function deployment","score":0.9959999918937683},{"id":"https://openalex.org/keywords/sustainable-banking","display_name":"sustainable banking","score":0.6349999904632568},{"id":"https://openalex.org/keywords/customer-needs","display_name":"customer needs","score":0.4830000102519989},{"id":"https://openalex.org/keywords/sustainability-criteria-weighting","display_name":"sustainability criteria weighting","score":0.8610000014305115},{"id":"https://openalex.org/keywords/indian-banks","display_name":"Indian banks","score":0.5379999876022339}],"concepts":[{"id":"https://openalex.org/C51566761","wikidata":"https://www.wikidata.org/wiki/Q1235853","display_name":"TOPSIS","level":2,"score":0.9333993196487427},{"id":"https://openalex.org/C86992474","wikidata":"https://www.wikidata.org/wiki/Q763591","display_name":"Quality function deployment","level":3,"score":0.8539834022521973},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.8261110782623291},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.5356402397155762},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.5103959441184998},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5092200040817261},{"id":"https://openalex.org/C14036430","wikidata":"https://www.wikidata.org/wiki/Q3736076","display_name":"Function (biology)","level":2,"score":0.49649983644485474},{"id":"https://openalex.org/C134560507","wikidata":"https://www.wikidata.org/wiki/Q753291","display_name":"Environmental economics","level":1,"score":0.47107163071632385},{"id":"https://openalex.org/C2780980858","wikidata":"https://www.wikidata.org/wiki/Q110022","display_name":"Dual (grammatical number)","level":2,"score":0.4482564330101013},{"id":"https://openalex.org/C552854447","wikidata":"https://www.wikidata.org/wiki/Q131201","display_name":"Sustainable development","level":2,"score":0.446489542722702},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4397085905075073},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32822930812835693},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.30697953701019287},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.24238088726997375},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.2406785786151886},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1888449490070343},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.11653122305870056},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0906154215335846},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/978-1-5225-8579-4.ch013","doi":"https://doi.org/10.4018/978-1-5225-8579-4.ch013","is_oa":false,"landing_page_url":"https://doi.org/10.4018/978-1-5225-8579-4.ch013","pdf_url":null,"source":{"id":"https://openalex.org/S4210197772","display_name":"Advances in environmental engineering and green technologies book series","issn_l":"2326-9162","issn":["2326-9162","2326-9170"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Environmental Engineering and Green Technologies","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Responsible consumption and production","id":"https://metadata.un.org/sdg/12","score":0.7811999917030334}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W38708963","https://openalex.org/W1978175480","https://openalex.org/W1980359544","https://openalex.org/W1989675337","https://openalex.org/W1990601716","https://openalex.org/W1995449006","https://openalex.org/W2022231479","https://openalex.org/W2040321874","https://openalex.org/W2058438353","https://openalex.org/W2059458945","https://openalex.org/W2061150529","https://openalex.org/W2072676800","https://openalex.org/W2079058468","https://openalex.org/W2094688336","https://openalex.org/W2094870730","https://openalex.org/W2105359580","https://openalex.org/W2134973854","https://openalex.org/W2425102595","https://openalex.org/W2585434644","https://openalex.org/W2895015859","https://openalex.org/W3123092007"],"related_works":["https://openalex.org/W2590706060","https://openalex.org/W4387173080","https://openalex.org/W7113284787","https://openalex.org/W4281295026","https://openalex.org/W2182378900","https://openalex.org/W4400974860","https://openalex.org/W4401519442","https://openalex.org/W2792746890","https://openalex.org/W2061695816","https://openalex.org/W7110903694"],"abstract_inverted_index":{"The":[0,97],"contribution":[1],"of":[2,20,33,47,52,94,122,126],"banks":[3],"to":[4,44,74,89,103,107,113,133,140,144],"sustainable":[5,92],"advancement":[6],"is":[7,39,83,100,131],"supreme,":[8],"considering":[9,48],"the":[10,17,21,26,31,45,67,86,91,108,119,123,138],"vital":[11],"part":[12],"they":[13,142],"play":[14],"in":[15,25],"funding":[16],"economic":[18],"actions":[19],"human":[22],"race.":[23],"But,":[24],"fast-changing":[27],"banking":[28,95],"ecosystem,":[29],"quantifying":[30],"level":[32],"sustainability":[34,127,145],"attained":[35],"by":[36,72],"financial":[37],"institutions":[38],"a":[40,49,62],"challenging":[41],"task":[42],"due":[43,105],"need":[46],"wide":[50],"range":[51],"economic,":[53],"environmental,":[54],"and":[55,78,116],"social":[56],"dimensions":[57],"concurrently.":[58],"In":[59],"this":[60],"chapter,":[61],"novel":[63],"method":[64],"based":[65,136],"on":[66,137],"technique":[68,99],"for":[69,85],"order":[70],"preference":[71],"similarity":[73],"ideal":[75],"solution":[76],"(TOPSIS)":[77],"quality":[79],"function":[80],"deployment":[81],"(QFD)":[82],"proposed":[84],"first":[87],"time":[88],"evaluate":[90],"efficiency":[93],"operations.":[96],"QFD":[98],"employed":[101,132],"here":[102],"provide":[104],"importance":[106],"customers'":[109],"needs":[110],"with":[111],"respect":[112],"banks'":[114],"sustainability,":[115],"subsequently":[117],"calculate":[118],"priority":[120],"weights":[121],"considered":[124],"criteria":[125],"principles.":[128,146],"Then,":[129],"TOPSIS":[130],"rank":[134],"alternatives":[135],"extent":[139],"which":[141],"conform":[143]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2019-04-25T00:00:00"}
