{"id":"https://openalex.org/W2937622706","doi":"https://doi.org/10.4102/sajim.v21i1.990","title":"Knowledge management in knowledge-intensive organisations: Understanding its benefits, processes, infrastructure and barriers","display_name":"Knowledge management in knowledge-intensive organisations: Understanding its benefits, processes, infrastructure and barriers","publication_year":2019,"publication_date":"2019-04-17","ids":{"openalex":"https://openalex.org/W2937622706","doi":"https://doi.org/10.4102/sajim.v21i1.990","mag":"2937622706"},"language":"en","primary_location":{"id":"doi:10.4102/sajim.v21i1.990","doi":"https://doi.org/10.4102/sajim.v21i1.990","is_oa":true,"landing_page_url":"https://doi.org/10.4102/sajim.v21i1.990","pdf_url":"https://sajim.co.za/index.php/sajim/article/download/990/1406","source":{"id":"https://openalex.org/S2764463561","display_name":"South African journal of information management","issn_l":"1560-683X","issn":["1560-683X","2078-1865"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["dhet","doaj","jufo-1","poland-40","russia-white-list-2","scielo"],"host_organization":"https://openalex.org/P4310315322","host_organization_name":"AOSIS","host_organization_lineage":["https://openalex.org/P4310315322"],"host_organization_lineage_names":["AOSIS"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SA Journal of Information Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://sajim.co.za/index.php/sajim/article/download/990/1406","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031563341","display_name":"Alfred Hove Mazorodze","orcid":"https://orcid.org/0000-0002-4147-454X","observed_orcids":["https://orcid.org/0000-0002-4147-454X"]},"institutions":[{"id":"https://openalex.org/I165390105","display_name":"University of South Africa","ror":"https://ror.org/048cwvf49","country_code":"ZA","type":"education","lineage":["https://openalex.org/I165390105"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Alfred H. Mazorodze","raw_affiliation_strings":["School of Computing, University of South Africa, Pretoria"],"raw_orcid":"https://orcid.org/0000-0002-4147-454X","affiliations":[{"raw_affiliation_string":"School of Computing, University of South Africa, Pretoria","institution_ids":["https://openalex.org/I165390105"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5016670485","display_name":"Sheryl Beverley Buckley","orcid":"https://orcid.org/0000-0002-2393-4741","observed_orcids":["https://orcid.org/0000-0002-2393-4741"]},"institutions":[{"id":"https://openalex.org/I165390105","display_name":"University of South Africa","ror":"https://ror.org/048cwvf49","country_code":"ZA","type":"education","lineage":["https://openalex.org/I165390105"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Sheryl Buckley","raw_affiliation_strings":["School of Computing, University of South Africa, Pretoria"],"raw_orcid":"https://orcid.org/0000-0002-2393-4741","affiliations":[{"raw_affiliation_string":"School of Computing, University of South Africa, Pretoria","institution_ids":["https://openalex.org/I165390105"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I165390105"],"apc_list":{"value":11070,"currency":"ZAR","value_usd":601},"apc_paid":{"value":11070,"currency":"ZAR","value_usd":601},"fwci":6.3581,"has_fulltext":true,"cited_by_count":29,"citation_normalized_percentile":{"value":0.95877687,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":98},"biblio":{"volume":"21","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.8974999785423279,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.8974999785423279,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.03610000014305115,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12815","display_name":"Management and Organizational Practices","score":0.027799999341368675,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/knowledge-management","display_name":"knowledge management","score":1.0},{"id":"https://openalex.org/keywords/knowledge-intensive-organizations","display_name":"knowledge-intensive organizations","score":0.9950000047683716},{"id":"https://openalex.org/keywords/knowledge-sharing","display_name":"knowledge sharing","score":0.9649999737739563},{"id":"https://openalex.org/keywords/knowledge-management-processes","display_name":"knowledge management processes","score":0.8579999804496765},{"id":"https://openalex.org/keywords/knowledge-management-infrastructure","display_name":"knowledge management infrastructure","score":0.8629999756813049},{"id":"https://openalex.org/keywords/barriers-to-knowledge-management","display_name":"barriers to knowledge management","score":0.953000009059906},{"id":"https://openalex.org/keywords/knowledge-flows","display_name":"knowledge flows","score":0.8569999933242798},{"id":"https://openalex.org/keywords/organizational-change","display_name":"organizational change","score":0.6159999966621399},{"id":"https://openalex.org/keywords/executive-support","display_name":"executive support","score":0.859000027179718},{"id":"https://openalex.org/keywords/budget-constraints","display_name":"budget constraints","score":0.7680000066757202},{"id":"https://openalex.org/keywords/knowledge-production","display_name":"knowledge production","score":0.6660000085830688},{"id":"https://openalex.org/keywords/knowledge-capture","display_name":"knowledge capture","score":0.8790000081062317},{"id":"https://openalex.org/keywords/knowledge-reuse","display_name":"knowledge reuse","score":0.9309999942779541},{"id":"https://openalex.org/keywords/organizational-performance","display_name":"organizational performance","score":0.8640000224113464},{"id":"https://openalex.org/keywords/namibia","display_name":"Namibia","score":0.9089999794960022}],"concepts":[{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.7843906879425049},{"id":"https://openalex.org/C187572123","wikidata":"https://www.wikidata.org/wiki/Q2034224","display_name":"Personal knowledge management","level":3,"score":0.6996724009513855},{"id":"https://openalex.org/C191628500","wikidata":"https://www.wikidata.org/wiki/Q6423404","display_name":"Knowledge value chain","level":3,"score":0.6879695057868958},{"id":"https://openalex.org/C2776604539","wikidata":"https://www.wikidata.org/wiki/Q6423395","display_name":"Knowledge sharing","level":2,"score":0.5693467259407043},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.491849422454834},{"id":"https://openalex.org/C186528591","wikidata":"https://www.wikidata.org/wiki/Q619544","display_name":"Body of knowledge","level":2,"score":0.44833311438560486},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.43165087699890137},{"id":"https://openalex.org/C169735623","wikidata":"https://www.wikidata.org/wiki/Q1430172","display_name":"Organizational learning","level":2,"score":0.42357516288757324},{"id":"https://openalex.org/C1668388","wikidata":"https://www.wikidata.org/wiki/Q1149776","display_name":"Data management","level":2,"score":0.42215773463249207},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.34607261419296265},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3137742877006531},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4102/sajim.v21i1.990","doi":"https://doi.org/10.4102/sajim.v21i1.990","is_oa":true,"landing_page_url":"https://doi.org/10.4102/sajim.v21i1.990","pdf_url":"https://sajim.co.za/index.php/sajim/article/download/990/1406","source":{"id":"https://openalex.org/S2764463561","display_name":"South African journal of information management","issn_l":"1560-683X","issn":["1560-683X","2078-1865"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["dhet","doaj","jufo-1","poland-40","russia-white-list-2","scielo"],"host_organization":"https://openalex.org/P4310315322","host_organization_name":"AOSIS","host_organization_lineage":["https://openalex.org/P4310315322"],"host_organization_lineage_names":["AOSIS"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SA Journal of Information Management","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:82f6a531e1614ba5b651df2eef084f2d","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/82f6a531e1614ba5b651df2eef084f2d","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"South African Journal of Information Management, Vol 21, Iss 1, Pp e1-e6 (2019)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.4102/sajim.v21i1.990","doi":"https://doi.org/10.4102/sajim.v21i1.990","is_oa":true,"landing_page_url":"https://doi.org/10.4102/sajim.v21i1.990","pdf_url":"https://sajim.co.za/index.php/sajim/article/download/990/1406","source":{"id":"https://openalex.org/S2764463561","display_name":"South African journal of information management","issn_l":"1560-683X","issn":["1560-683X","2078-1865"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["dhet","doaj","jufo-1","poland-40","russia-white-list-2","scielo"],"host_organization":"https://openalex.org/P4310315322","host_organization_name":"AOSIS","host_organization_lineage":["https://openalex.org/P4310315322"],"host_organization_lineage_names":["AOSIS"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SA Journal of Information Management","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.4943999946117401}],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.550000011920929}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2937622706.pdf","grobid_xml":"https://content.openalex.org/works/W2937622706.grobid-xml"},"referenced_works_count":29,"referenced_works":["https://openalex.org/W57048471","https://openalex.org/W183074504","https://openalex.org/W637451476","https://openalex.org/W1481289347","https://openalex.org/W1571827357","https://openalex.org/W1578903805","https://openalex.org/W1600250904","https://openalex.org/W1900875975","https://openalex.org/W1932925171","https://openalex.org/W1967606548","https://openalex.org/W1971931485","https://openalex.org/W1981252596","https://openalex.org/W2018521444","https://openalex.org/W2033640589","https://openalex.org/W2036227033","https://openalex.org/W2041851356","https://openalex.org/W2061207703","https://openalex.org/W2132454116","https://openalex.org/W2154435902","https://openalex.org/W2304125741","https://openalex.org/W2335694045","https://openalex.org/W2519275337","https://openalex.org/W2615330886","https://openalex.org/W2892770122","https://openalex.org/W3184364960","https://openalex.org/W4210992763","https://openalex.org/W4244464525","https://openalex.org/W4383876123","https://openalex.org/W4388147587"],"related_works":["https://openalex.org/W2802513966","https://openalex.org/W2175255279","https://openalex.org/W2167035678","https://openalex.org/W2145899821","https://openalex.org/W2886780946","https://openalex.org/W7137726234","https://openalex.org/W2538989170","https://openalex.org/W2973060983","https://openalex.org/W2272118330","https://openalex.org/W4238711782"],"abstract_inverted_index":{"Background:":[0],"Knowledge":[1,278],"management":[2,23,56,86,93,101,156,200,240,249,279,349],"aims":[3],"to":[4,114,123,161,173,186,237,246,311,325],"improve":[5],"organisational":[6,14,222,336,346],"performance":[7],"and":[8,20,39,60,73,90,103,211,263,275,305],"it":[9],"marks":[10],"the":[11,97,116,151,168,171,182,188,196,215,234,242,257,270,292,339,355],"beginning":[12],"of":[13,28,54,84,96,154,170,181,244,256,260,265,357],"transformation.":[15],"Most":[16],"knowledge-intensive":[17,32,63,76,131,158,285],"organisations":[18,159,323],"engage":[19],"practise":[21],"knowledge":[22,55,67,85,92,100,155,164,193,199,207,209,212,225,239,248,282,296,314,342,348],"without":[24],"a":[25,51,220,320,334],"full":[26],"understanding":[27,53,83],"its":[29,69],"benefits.":[30,94],"A":[31,110,118],"organisation":[33,36,172],"is":[34,160,195,241,298,338],"an":[35],"whose":[37],"services":[38],"operations":[40],"are":[41,106,324],"heavily":[42],"reliant":[43],"on":[44],"professional":[45],"knowledge.":[46],"The":[47,78,135,146,227],"study,":[48],"therefore,":[49,289,309],"provides":[50],"solid":[52],"benefits,":[57,70],"processes,":[58,71],"infrastructure":[59,72,105],"barriers":[61,74,272,350],"in":[62,75,87,133,157,284],"organisations.Objectives:":[64],"To":[65],"understand":[66],"management,":[68],"organisations.":[77,286],"research":[79,228],"objectives":[80],"extend":[81],"our":[82],"organisations,":[88],"identify":[89],"describe":[91],"Identification":[95],"most":[98,197],"important":[99,198,300,310],"process":[102],"associated":[104],"among":[107,202,269],"other":[108,203],"objectives.Method:":[109],"survey":[111],"was":[112,121,252],"used":[113,122],"solve":[115],"problem.":[117],"structured":[119],"questionnaire":[120],"collect":[124],"quantitative":[125,136],"data":[126,137],"from":[127,130],"112":[128],"participants":[129,216,293],"firms":[132],"Namibia.":[134],"were":[138,267],"analysed":[139],"using":[140],"Microsoft":[141],"Excel":[142],"2013":[143],"spreadsheet":[144],"package.Results:":[145],"study":[147,189],"has":[148],"revealed":[149,332],"that":[150,192,219,233,291,295,313,333],"prime":[152],"benefit":[153],"allow":[162],"improved":[163,281,345],"flow,":[165],"thereby":[166],"enhancing":[167],"capability":[169],"manage":[174],"change":[175],"with":[176,273,354],"more":[177,299],"than":[178,301],"50%":[179],"representation":[180],"participants.":[183,258],"In":[184],"addition":[185],"that,":[187],"also":[190,268,331],"found":[191],"sharing":[194,297,315],"process,":[201],"processes":[204],"such":[205],"as":[206,319],"creation,":[208,302],"capture":[210],"reuse.":[213,306],"All":[214],"(100%)":[217],"concurred":[218],"flat":[221,335],"structure":[223,337],"supports":[224],"sharing.":[226,343],"findings":[229],"have":[230,330],"further":[231],"discovered":[232],"biggest":[235],"barrier":[236],"effective":[238],"lack":[243,264],"budget":[245],"support":[247,262],"efforts.":[250],"This":[251],"represented":[253],"by":[254],"67.9%":[255],"Lack":[259],"executive":[261],"time":[266],"great":[271],"57.1%":[274],"52.7%,":[276],"respectively.Conclusion:":[277],"allows":[280],"flow":[283],"We":[287],"can,":[288],"conclude":[290],"believed":[294],"capturing,":[303],"transferring":[304],"It":[307],"is,":[308],"underscore":[312],"should":[316],"be":[317,352],"taken":[318],"priority":[321],"if":[322],"remain":[326],"competitive.":[327],"Research":[328],"results":[329],"best":[340],"for":[341],"For":[344],"performance,":[347],"must":[351],"removed":[353],"assistance":[356],"management.":[358]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":2}],"updated_date":"2026-10-02T10:15:12.560889","created_date":"2019-04-25T00:00:00"}
