{"id":"https://openalex.org/W2936613655","doi":"https://doi.org/10.34276/1822-000-016-013","title":"\u0646\u0645\u0627\u0630\u062c \u0646\u0638\u0631\u064a\u0629 \u0635\u0641\u0648\u0641 \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062e\u062f\u0645\u0629:, \u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629 \u0628\u0644\u062f\u064a\u0629 \u0627\u0644\u0639\u0642\u064a\u062f \u0644\u0637\u0641\u064a \u0645\u0633\u062a\u063a\u0627\u0646\u0645","display_name":"\u0646\u0645\u0627\u0630\u062c \u0646\u0638\u0631\u064a\u0629 \u0635\u0641\u0648\u0641 \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062e\u062f\u0645\u0629:, \u062f\u0631\u0627\u0633\u0629 \u062d\u0627\u0644\u0629 \u0628\u0644\u062f\u064a\u0629 \u0627\u0644\u0639\u0642\u064a\u062f \u0644\u0637\u0641\u064a \u0645\u0633\u062a\u063a\u0627\u0646\u0645","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2936613655","doi":"https://doi.org/10.34276/1822-000-016-013","mag":"2936613655"},"language":"ar","primary_location":{"id":"doi:10.34276/1822-000-016-013","doi":"https://doi.org/10.34276/1822-000-016-013","is_oa":false,"landing_page_url":"https://doi.org/10.34276/1822-000-016-013","pdf_url":null,"source":{"id":"https://openalex.org/S4306537450","display_name":"\u0645\u062c\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0648\u0627\u0644\u062a\u0646\u0645\u064a\u0629","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"\u0645\u062c\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0648\u0627\u0644\u062a\u0646\u0645\u064a\u0629","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5097625248","display_name":"\u062e\u064a\u0631\u0629 \u0631\u064a\u063a\u0649","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210107086","display_name":"University of Algiers 3","ror":"https://ror.org/01pynjp12","country_code":"DZ","type":"education","lineage":["https://openalex.org/I4210107086"]}],"countries":["DZ"],"is_corresponding":false,"raw_author_name":"\u062e\u064a\u0631\u0629 \u0631\u064a\u063a\u0649","raw_affiliation_strings":["\u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u062c\u0632\u0627\u0626\u0631 3"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u062c\u0632\u0627\u0626\u0631 3","institution_ids":["https://openalex.org/I4210107086"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5097678769","display_name":"\u0639\u0628\u062f\u0627\u0644\u0642\u0627\u062f\u0631 \u0628\u0627\u0628\u0627","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"\u0639\u0628\u062f\u0627\u0644\u0642\u0627\u062f\u0631 \u0628\u0627\u0628\u0627","raw_affiliation_strings":["\u062c\u0627\u0645\u0639\u0629 \u0645\u0633\u062a\u063a\u0627\u0646\u0645"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u062c\u0627\u0645\u0639\u0629 \u0645\u0633\u062a\u063a\u0627\u0646\u0645","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.03315519,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"279","last_page":"279"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9169999957084656,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9169999957084656,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.016599999740719795,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.01269999984651804,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/queueing-theory","display_name":"queueing theory","score":0.8230000138282776},{"id":"https://openalex.org/keywords/queueing-models","display_name":"queueing models","score":0.8130000233650208},{"id":"https://openalex.org/keywords/service-improvement","display_name":"service improvement","score":0.9269999861717224},{"id":"https://openalex.org/keywords/municipal-services","display_name":"municipal services","score":0.8679999709129333},{"id":"https://openalex.org/keywords/public-service-delivery","display_name":"public service delivery","score":0.49900001287460327}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2358519732952118}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.34276/1822-000-016-013","doi":"https://doi.org/10.34276/1822-000-016-013","is_oa":false,"landing_page_url":"https://doi.org/10.34276/1822-000-016-013","pdf_url":null,"source":{"id":"https://openalex.org/S4306537450","display_name":"\u0645\u062c\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0648\u0627\u0644\u062a\u0646\u0645\u064a\u0629","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"\u0645\u062c\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0648\u0627\u0644\u062a\u0646\u0645\u064a\u0629","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4411776221","https://openalex.org/W2917096324","https://openalex.org/W3041707500","https://openalex.org/W2780582292","https://openalex.org/W2956156522","https://openalex.org/W7135343867","https://openalex.org/W4402760672","https://openalex.org/W2911480472","https://openalex.org/W4416370441","https://openalex.org/W4401910547"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2019-04-25T00:00:00"}
