{"id":"https://openalex.org/W2931463419","doi":null,"title":"Analisis Beban Kerja Guest Service Agent Dan Belldriver Pada Front Office Department Di Tjokro Pekanbaru Hotel","display_name":"Analisis Beban Kerja Guest Service Agent Dan Belldriver Pada Front Office Department Di Tjokro Pekanbaru Hotel","publication_year":2017,"publication_date":"2017-10-01","ids":{"openalex":"https://openalex.org/W2931463419","mag":"2931463419"},"language":"id","primary_location":{"id":"mag:2931463419","doi":null,"is_oa":false,"landing_page_url":"https://www.neliti.com/publications/198708/analisis-beban-kerja-guest-service-agent-dan-belldriver-pada-front-office-depart","pdf_url":null,"source":{"id":"https://openalex.org/S4306516958","display_name":"Jurnal Online Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Jurnal Online Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031881892","display_name":"Dhea Heryantika","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Dhea Heryantika","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5058207983","display_name":"Syofia Achnes","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Syofia Achnes","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.42750602,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"4","issue":"2","first_page":"1","last_page":"13"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.7490000128746033,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.7490000128746033,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.04569999873638153,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13706","display_name":"Management and Optimization Techniques","score":0.03970000147819519,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/workload-analysis","display_name":"workload characterization","score":0.8519999980926514},{"id":"https://openalex.org/keywords/front-office","display_name":"front office","score":0.6330000162124634},{"id":"https://openalex.org/keywords/exponential-smoothing","display_name":"exponential smoothing","score":0.6909999847412109},{"id":"https://openalex.org/keywords/cycle-time","display_name":"cycle time","score":0.765999972820282}],"concepts":[{"id":"https://openalex.org/C2778476105","wikidata":"https://www.wikidata.org/wiki/Q628539","display_name":"Workload","level":2,"score":0.7039079666137695},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6500423550605774},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.616597056388855},{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.5780020952224731},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5534718036651611},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.52178955078125},{"id":"https://openalex.org/C2776639384","wikidata":"https://www.wikidata.org/wiki/Q840396","display_name":"Ideal (ethics)","level":2,"score":0.47533392906188965},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4683869183063507},{"id":"https://openalex.org/C133710760","wikidata":"https://www.wikidata.org/wiki/Q775837","display_name":"Exponential smoothing","level":2,"score":0.45644739270210266},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.371087908744812},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.27246612310409546},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.2721584439277649},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.1969524323940277},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18520662188529968},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1809265911579132},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2931463419","doi":null,"is_oa":false,"landing_page_url":"https://www.neliti.com/publications/198708/analisis-beban-kerja-guest-service-agent-dan-belldriver-pada-front-office-depart","pdf_url":null,"source":{"id":"https://openalex.org/S4306516958","display_name":"Jurnal Online Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Jurnal Online Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.833299994468689,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2563656030","https://openalex.org/W2933007451","https://openalex.org/W4210360389","https://openalex.org/W2789119404","https://openalex.org/W4412509932","https://openalex.org/W4386489543","https://openalex.org/W3087262697","https://openalex.org/W2581751825","https://openalex.org/W2988514175","https://openalex.org/W7064096659"],"abstract_inverted_index":{"This":[0],"study":[1],"aims":[2],"to":[3,31,94,99],"determine":[4],"the":[5,33,49,56,68,101,106,109,116,119,122,131,137,140,143,154],"ideal":[6,123,144],"number":[7,103],"of":[8,10,51,58,80,104,108,118,121,133,139,142,153],"employees":[9,21],"Guest":[11,127],"Service":[12,128],"Agent":[13,129],"and":[14,61,91,98,136],"Belldriver":[15,147],"based":[16],"on":[17],"workload":[18,82],"borne":[19],"by":[20,27,160],"at":[22],"Tjokro":[23,161],"Pekanbaru":[24,162],"Hotel.Research":[25],"conducted":[26],"descriptive":[28],"quantitative":[29],"method":[30],"discuss":[32],"issues":[34],"raised.":[35],"In":[36],"this":[37],"research":[38,55,110],"sample":[39],"there":[40],"are":[41],"only":[42],"6":[43],"people":[44],"using":[45,64],"census":[46],"method,":[47],"with":[48],"use":[50],"data":[52],"collection":[53],"techniques":[54],"way":[57],"observation,":[59],"interview,":[60],"documentation.":[62],"By":[63],"exponential":[65],"smoothing":[66],"technique,":[67],"discussion":[69],"is":[70],"about":[71],"2":[72,134,149],"exponents":[73],"in":[74,83],"human":[75],"resource":[76],"plan":[77],"which":[78],"consists":[79],"exponent":[81],"producing":[84],"a":[85,96],"product,":[86],"as":[87],"work":[88,145],"load":[89],"analysis":[90],"cycle":[92],"time":[93,125,146],"finish":[95],"product":[97],"find":[100],"right":[102],"employees.In":[105],"results":[107,138],"that":[111,156],"has":[112],"been":[113],"done,":[114],"for":[115,126],"whole":[117],"calculation":[120,141],"working":[124],"requires":[130,148],"addition":[132],"people,":[135],"people.":[150],"The":[151],"exactness":[152],"amount":[155],"should":[157],"be":[158],"met":[159],"Hotel.":[163]},"counts_by_year":[{"year":2022,"cited_by_count":1}],"updated_date":"2025-10-10T17:16:08.811792","created_date":"2019-04-11T00:00:00"}