{"id":"https://openalex.org/W2921655668","doi":"https://doi.org/10.18311/jeoh/2018/21372","title":"Assessment of Effective Organizational Communication on Organizational Silence and Organizational Citizenship Behavior","display_name":"Assessment of Effective Organizational Communication on Organizational Silence and Organizational Citizenship Behavior","publication_year":2018,"publication_date":"2018-09-06","ids":{"openalex":"https://openalex.org/W2921655668","doi":"https://doi.org/10.18311/jeoh/2018/21372","mag":"2921655668"},"language":"en","primary_location":{"id":"doi:10.18311/jeoh/2018/21372","doi":"https://doi.org/10.18311/jeoh/2018/21372","is_oa":true,"landing_page_url":"https://doi.org/10.18311/jeoh/2018/21372","pdf_url":"http://www.informaticsjournals.com/index.php/JEOH/article/download/21372/18088","source":{"id":"https://openalex.org/S2764950255","display_name":"Journal of Ecophysiology and Occupational Health","issn_l":"0972-4397","issn":["0972-4397","0974-0805"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4323972300","host_organization_name":"Informatics Publishing Limited","host_organization_lineage":["https://openalex.org/P4323972300"],"host_organization_lineage_names":["Informatics Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Ecophysiology and Occupational Health","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://www.informaticsjournals.com/index.php/JEOH/article/download/21372/18088","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5055209265","display_name":"Mohammad Ali Manafzadeh","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I110525433","display_name":"Islamic Azad University, Tehran","ror":"https://ror.org/01kzn7k21","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433"]},{"id":"https://openalex.org/I2801503745","display_name":"Islamic Azad University Sanandaj Branch","ror":"https://ror.org/048vche49","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I2801503745"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Mohammad Ali Manafzadeh","raw_affiliation_strings":["Ph.D. Candidate in Marketing Management, Department of Management, Sanandaj Branch,\nIslamic Azad University, Tehran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ph.D. Candidate in Marketing Management, Department of Management, Sanandaj Branch,\nIslamic Azad University, Tehran","institution_ids":["https://openalex.org/I110525433","https://openalex.org/I2801503745"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062900836","display_name":"Esmail Ghaderi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I2799282979","display_name":"Islamic Azad University, Isfahan","ror":"https://ror.org/039zhhm92","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I2799282979"]},{"id":"https://openalex.org/I2801503745","display_name":"Islamic Azad University Sanandaj Branch","ror":"https://ror.org/048vche49","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I2801503745"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Esmail Ghaderi","raw_affiliation_strings":["Ph.D. Candidate in Marketing Management, Department of Management,\nSanandaj Branch, Islamic Azad University, Isfahan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ph.D. Candidate in Marketing Management, Department of Management,\nSanandaj Branch, Islamic Azad University, Isfahan","institution_ids":["https://openalex.org/I2799282979","https://openalex.org/I2801503745"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003308980","display_name":"Reza Moradi","orcid":"https://orcid.org/0000-0003-1554-1320","observed_orcids":["https://orcid.org/0000-0003-1554-1320"]},"institutions":[{"id":"https://openalex.org/I2801503745","display_name":"Islamic Azad University Sanandaj Branch","ror":"https://ror.org/048vche49","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I2801503745"]},{"id":"https://openalex.org/I2801954088","display_name":"Islamic Azad University of Kermanshah","ror":"https://ror.org/05sehyt57","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I2801954088"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Reza Moradi","raw_affiliation_strings":["Ph.D. Candidate in Marketing Management, Department of Management,\nSanandaj Branch, Islamic Azad University, Kermanshah"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ph.D. Candidate in Marketing Management, Department of Management,\nSanandaj Branch, Islamic Azad University, Kermanshah","institution_ids":["https://openalex.org/I2801503745","https://openalex.org/I2801954088"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5098432928","display_name":"Parya Amirhasani","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3124704065","display_name":"University of Kurdistan","ror":"https://ror.org/04k89yk85","country_code":"IR","type":"education","lineage":["https://openalex.org/I3124704065"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Parya Amirhasani","raw_affiliation_strings":["BA Clinical Psychology, University of Kurdistan, Sanandaj"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"BA Clinical Psychology, University of Kurdistan, Sanandaj","institution_ids":["https://openalex.org/I3124704065"]}]},{"author_position":"last","author":{"id":null,"display_name":"Samira Taheri","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I110525433","display_name":"Islamic Azad University, Tehran","ror":"https://ror.org/01kzn7k21","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433"]},{"id":"https://openalex.org/I2801503745","display_name":"Islamic Azad University Sanandaj Branch","ror":"https://ror.org/048vche49","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I2801503745"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Samira Taheri","raw_affiliation_strings":["Ph.D. Candidate in Marketing Management, Department of Management, Sanandaj Branch,\nIslamic Azad University, Tehran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ph.D. Candidate in Marketing Management, Department of Management, Sanandaj Branch,\nIslamic Azad University, Tehran","institution_ids":["https://openalex.org/I110525433","https://openalex.org/I2801503745"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":11,"citation_normalized_percentile":{"value":0.25328265,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":96},"biblio":{"volume":"18","issue":"1&2","first_page":"24","last_page":"30"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.5092999935150146,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.5092999935150146,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.4447999894618988,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13716","display_name":"Interpersonal and Organizational Communication","score":0.019300000742077827,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/organizational-silence","display_name":"organizational silence","score":1.0},{"id":"https://openalex.org/keywords/organizational-citizenship-behavior","display_name":"organizational citizenship behavior","score":0.9980000257492065},{"id":"https://openalex.org/keywords/bank-employees","display_name":"bank employees","score":0.5320000052452087},{"id":"https://openalex.org/keywords/communication-effectiveness","display_name":"communication effectiveness","score":0.3880000114440918}],"concepts":[{"id":"https://openalex.org/C126583095","wikidata":"https://www.wikidata.org/wiki/Q1548752","display_name":"Organizational citizenship behavior","level":3,"score":0.856664776802063},{"id":"https://openalex.org/C119002697","wikidata":"https://www.wikidata.org/wiki/Q3376999","display_name":"LISREL","level":3,"score":0.8361193537712097},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.5590291023254395},{"id":"https://openalex.org/C68001002","wikidata":"https://www.wikidata.org/wiki/Q7102009","display_name":"Organizational behavior and human resources","level":3,"score":0.5534277558326721},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.543843150138855},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.52432781457901},{"id":"https://openalex.org/C169735623","wikidata":"https://www.wikidata.org/wiki/Q1430172","display_name":"Organizational learning","level":2,"score":0.5132932066917419},{"id":"https://openalex.org/C200645514","wikidata":"https://www.wikidata.org/wiki/Q7102019","display_name":"Organizational engineering","level":4,"score":0.5062310099601746},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5012166500091553},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.46110138297080994},{"id":"https://openalex.org/C116314809","wikidata":"https://www.wikidata.org/wiki/Q1937189","display_name":"Organizational communication","level":2,"score":0.4321368932723999},{"id":"https://openalex.org/C165672731","wikidata":"https://www.wikidata.org/wiki/Q25047583","display_name":"Organizational performance","level":2,"score":0.4102054238319397},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.39942359924316406},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.2787860929965973},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19518715143203735},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.1697932481765747},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.14766749739646912},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.14036846160888672},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.07546603679656982},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.18311/jeoh/2018/21372","doi":"https://doi.org/10.18311/jeoh/2018/21372","is_oa":true,"landing_page_url":"https://doi.org/10.18311/jeoh/2018/21372","pdf_url":"http://www.informaticsjournals.com/index.php/JEOH/article/download/21372/18088","source":{"id":"https://openalex.org/S2764950255","display_name":"Journal of Ecophysiology and Occupational Health","issn_l":"0972-4397","issn":["0972-4397","0974-0805"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4323972300","host_organization_name":"Informatics Publishing Limited","host_organization_lineage":["https://openalex.org/P4323972300"],"host_organization_lineage_names":["Informatics Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Ecophysiology and Occupational Health","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.18311/jeoh/2018/21372","doi":"https://doi.org/10.18311/jeoh/2018/21372","is_oa":true,"landing_page_url":"https://doi.org/10.18311/jeoh/2018/21372","pdf_url":"http://www.informaticsjournals.com/index.php/JEOH/article/download/21372/18088","source":{"id":"https://openalex.org/S2764950255","display_name":"Journal of Ecophysiology and Occupational Health","issn_l":"0972-4397","issn":["0972-4397","0974-0805"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4323972300","host_organization_name":"Informatics Publishing Limited","host_organization_lineage":["https://openalex.org/P4323972300"],"host_organization_lineage_names":["Informatics Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Ecophysiology and Occupational Health","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2921655668.pdf","grobid_xml":"https://content.openalex.org/works/W2921655668.grobid-xml"},"referenced_works_count":13,"referenced_works":["https://openalex.org/W167808995","https://openalex.org/W977364280","https://openalex.org/W1973879677","https://openalex.org/W1988525436","https://openalex.org/W2015596783","https://openalex.org/W2016214720","https://openalex.org/W2025746482","https://openalex.org/W2056749799","https://openalex.org/W2123806899","https://openalex.org/W2146498273","https://openalex.org/W2339948298","https://openalex.org/W4297665049","https://openalex.org/W4390959705"],"related_works":["https://openalex.org/W2203358708","https://openalex.org/W1918953697","https://openalex.org/W2299774177","https://openalex.org/W2309333584","https://openalex.org/W2493026759","https://openalex.org/W2914765129","https://openalex.org/W2051748296","https://openalex.org/W3144040202","https://openalex.org/W4415268037","https://openalex.org/W2556236274"],"abstract_inverted_index":{"This":[0,17],"study":[1,27,64],"aimed":[2],"to":[3,46,71],"determine":[4],"effective":[5,98,157],"organizational":[6,99,104,109,158,161,174,177,191,195],"communication":[7,159,192],"with":[8],"Organizational":[9,12],"Silence":[10],"and":[11,22,65,97,108,134,160,168,176,185,194],"Citizenship":[13],"Behavior":[14],"is":[15,19,41,92,115,146,165,182],"done.":[16],"research":[18],"a":[20,43,166,183,187],"quantitative":[21],"descriptive":[23],"survey":[24],"method.":[25],"The":[26,89,150],"population":[28,62,86],"consisted":[29],"of":[30,49,122],"all":[31],"employees":[32],"in":[33],"the":[34,47,61,66,72,76,85,119,139,143],"country's":[35],"Export":[36],"Development":[37],"Bank":[38],"whose":[39],"number":[40,121],"1,200,":[42],"sample":[44,48,67],"according":[45,70],"291":[50],"was":[51,58,68,82,129],"achieved":[52],"using":[53,78,94,131],"twostage":[54],"cluster":[55,77],"online":[56,80],"questionnaire":[57,81,101,124],"distributed":[59,83,117],"among":[60,84],"under":[63,87],"calculated":[69],"formula":[73],"Cochran":[74],"291,":[75],"two-step":[79],"study.":[88],"tool":[90],"data":[91],"measured":[93],"standard":[95],"questionnaires":[96],"communications":[100],"(25":[102,106,112],"questions),":[103],"silence":[105,162,175],"questions)":[107,113],"citizenship":[110,178,196],"behavior":[111,179,197],"which":[114],"then":[116],"between":[118,156,173,190],"staff":[120],"284":[123],"were":[125],"collected.":[126],"Data":[127],"analysis":[128],"performed":[130],"structural":[132],"equation":[133],"software":[135],"Lisrel.":[136],"Analysis":[137],"shows":[138],"overall":[140,144],"indices":[141],"measure":[142],"model":[145],"perfectly":[147],"acceptable":[148],"situation.":[149],"results":[151],"show":[152],"an":[153,170],"inverse":[154,171],"relationship":[155,172,189],"(0.86-)":[163],"there":[164,181],"significant":[167],"also":[169],"(0.19-)":[180],"significant,":[184],"finally":[186],"positive":[188],"effectiveness":[193],"(0.16)":[198],"significantly":[199],"there.":[200]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2019-03-22T00:00:00"}