{"id":"https://openalex.org/W2919082016","doi":"https://doi.org/10.1504/ijpd.2019.098398","title":"Exploring traditional and new web-based methods to involve customers in new product development","display_name":"Exploring traditional and new web-based methods to involve customers in new product development","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2919082016","doi":"https://doi.org/10.1504/ijpd.2019.098398","mag":"2919082016"},"language":"en","primary_location":{"id":"doi:10.1504/ijpd.2019.098398","doi":"https://doi.org/10.1504/ijpd.2019.098398","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijpd.2019.098398","pdf_url":null,"source":{"id":"https://openalex.org/S165267014","display_name":"International Journal of Product Development","issn_l":"1477-9056","issn":["1477-9056","1741-8178"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-3"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Product Development","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.17863/cam.35403","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100780163","display_name":"Wei Liu","orcid":"https://orcid.org/0000-0002-8014-7218","observed_orcids":["https://orcid.org/0000-0002-8014-7218"]},"institutions":[{"id":"https://openalex.org/I116953780","display_name":"Tongji University","ror":"https://ror.org/03rc6as71","country_code":"CN","type":"education","lineage":["https://openalex.org/I116953780"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Wei Liu","raw_affiliation_strings":["College of Design and Innovation, Tongji University, No. 281 Fuxin Road, Yangpu District, Shanghai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Design and Innovation, Tongji University, No. 281 Fuxin Road, Yangpu District, Shanghai, China","institution_ids":["https://openalex.org/I116953780"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071876864","display_name":"Songhe Ye","orcid":"https://orcid.org/0000-0002-1899-5638","observed_orcids":["https://orcid.org/0000-0002-1899-5638"]},"institutions":[{"id":"https://openalex.org/I241749","display_name":"University of Cambridge","ror":"https://ror.org/013meh722","country_code":"GB","type":"education","lineage":["https://openalex.org/I241749"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Songhe Ye","raw_affiliation_strings":["Institute for Manufacturing, University of Cambridge, 17 Charles Babbage Rd, Cambridge CB3 0FS, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute for Manufacturing, University of Cambridge, 17 Charles Babbage Rd, Cambridge CB3 0FS, UK","institution_ids":["https://openalex.org/I241749"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5026751039","display_name":"James Moultrie","orcid":"https://orcid.org/0000-0001-6482-2079","observed_orcids":["https://orcid.org/0000-0001-6482-2079"]},"institutions":[{"id":"https://openalex.org/I241749","display_name":"University of Cambridge","ror":"https://ror.org/013meh722","country_code":"GB","type":"education","lineage":["https://openalex.org/I241749"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"James Moultrie","raw_affiliation_strings":["Institute for Manufacturing, University of Cambridge, 17 Charles Babbage Rd, Cambridge CB3 0FS, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute for Manufacturing, University of Cambridge, 17 Charles Babbage Rd, Cambridge CB3 0FS, UK","institution_ids":["https://openalex.org/I241749"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.3168,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.86334637,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"23","issue":"1","first_page":"42","last_page":"42"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.36059999465942383,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.36059999465942383,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.3009999990463257,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.2515000104904175,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/new-product-development","display_name":"new product development","score":0.9580000042915344},{"id":"https://openalex.org/keywords/customer-involvement","display_name":"customer involvement","score":0.9139999747276306},{"id":"https://openalex.org/keywords/online-customer-feedback","display_name":"online customer feedback","score":0.6460000276565552},{"id":"https://openalex.org/keywords/r-d-managers","display_name":"R&D managers","score":0.9520000219345093},{"id":"https://openalex.org/keywords/product-development-practices","display_name":"product development practices","score":0.4729999899864197},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.4050000011920929}],"concepts":[{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.6997060775756836},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5654534101486206},{"id":"https://openalex.org/C118643609","wikidata":"https://www.wikidata.org/wiki/Q189210","display_name":"Web application","level":2,"score":0.5223878026008606},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5006937980651855},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.43012258410453796},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4234582781791687},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4026017487049103},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.32624632120132446},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2960358262062073},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1504/ijpd.2019.098398","doi":"https://doi.org/10.1504/ijpd.2019.098398","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijpd.2019.098398","pdf_url":null,"source":{"id":"https://openalex.org/S165267014","display_name":"International Journal of Product Development","issn_l":"1477-9056","issn":["1477-9056","1741-8178"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-3"],"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Product Development","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:ids:ijpdev:v:23:y:2019:i:1:p:42-64","doi":null,"is_oa":false,"landing_page_url":"http://www.inderscience.com/link.php?id=98398","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:generic.eprints.org:1035303","doi":null,"is_oa":false,"landing_page_url":"http://publications.eng.cam.ac.uk/1035303/","pdf_url":null,"source":{"id":"https://openalex.org/S4406922847","display_name":"Cambridge University Engineering Department Publications Database","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:www.repository.cam.ac.uk:1810/288088","doi":null,"is_oa":false,"landing_page_url":"https://www.repository.cam.ac.uk/handle/1810/288088","pdf_url":null,"source":{"id":"https://openalex.org/S4306401777","display_name":"Apollo (University of Cambridge)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I241749","host_organization_name":"University of Cambridge","host_organization_lineage":["https://openalex.org/I241749"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"},{"id":"doi:10.17863/cam.35403","doi":"https://doi.org/10.17863/cam.35403","is_oa":true,"landing_page_url":"https://doi.org/10.17863/cam.35403","pdf_url":null,"source":{"id":"https://openalex.org/S7407050737","display_name":"Apollo","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":null,"raw_type":"JournalArticle"}],"best_oa_location":{"id":"doi:10.17863/cam.35403","doi":"https://doi.org/10.17863/cam.35403","is_oa":true,"landing_page_url":"https://doi.org/10.17863/cam.35403","pdf_url":null,"source":{"id":"https://openalex.org/S7407050737","display_name":"Apollo","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"JournalArticle"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.5299999713897705,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3146835430","https://openalex.org/W2124821741","https://openalex.org/W1586464297","https://openalex.org/W3128908425","https://openalex.org/W4232197648","https://openalex.org/W2136125692","https://openalex.org/W80701924","https://openalex.org/W2003455443","https://openalex.org/W2897855357","https://openalex.org/W2051985452"],"abstract_inverted_index":{"This":[0],"research":[1],"seeks":[2],"to":[3,7,68,78,89,136],"understand":[4],"the":[5,40,70,82,134],"extent":[6],"which":[8],"'new'":[9],"web-based":[10,33,85,96],"methods":[11,71,86,97,120],"of":[12,44,84,107,118,133],"involving":[13],"customers":[14],"are":[15,24,98,145],"being":[16,74,99],"applied":[17],"in":[18,53,87],"New":[19],"Product":[20],"Development":[21],"(NPD).":[22],"There":[23],"distinctive":[25],"capabilities":[26],"offered":[27],"by":[28],"both":[29],"traditional":[30,90],"and":[31,42,63,77,113],"new":[32,46,95],"methods,":[34],"but":[35,101],"little":[36],"is":[37,115,129],"known":[38],"regarding":[39],"uptake":[41],"use":[43,83,117,137],"these":[45,119],"approaches.":[47,91],"Semi-structured":[48],"interviews":[49,66],"with":[50],"R&D":[51],"managers":[52],"six":[54],"leading":[55],"companies":[56],"were":[57],"conducted.":[58],"Each":[59],"interview":[60],"was":[61],"recorded":[62],"transcribed.":[64],"The":[65],"sought":[67],"identify":[69],"viewed":[72],"as":[73,104],"most":[75],"effective":[76],"determine":[79],"views":[80],"on":[81],"contrast":[88],"Results":[92],"indicate":[93],"that":[94],"used,":[100],"mostly":[102],"superficially":[103],"a":[105,130],"means":[106],"collecting":[108],"feedback":[109],"after":[110],"product":[111,125],"launch":[112],"there":[114,128],"limited":[116],"for":[121,142],"customer":[122],"involvement":[123],"during":[124],"development.":[126],"However,":[127],"growing":[131],"awareness":[132],"need":[135],"them":[138],"more":[139],"effectively.":[140],"Implications":[141],"managerial":[143],"practice":[144],"also":[146],"derived.":[147]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2025-10-10T00:00:00"}