{"id":"https://openalex.org/W2917569148","doi":"https://doi.org/10.1080/19368623.2019.1570896","title":"Impact of hotels\u2019 sustainability practices on guest attitudinal loyalty: application of loyalty chain stages theory","display_name":"Impact of hotels\u2019 sustainability practices on guest attitudinal loyalty: application of loyalty chain stages theory","publication_year":2019,"publication_date":"2019-02-20","ids":{"openalex":"https://openalex.org/W2917569148","doi":"https://doi.org/10.1080/19368623.2019.1570896","mag":"2917569148"},"language":"en","primary_location":{"id":"doi:10.1080/19368623.2019.1570896","doi":"https://doi.org/10.1080/19368623.2019.1570896","is_oa":false,"landing_page_url":"https://doi.org/10.1080/19368623.2019.1570896","pdf_url":null,"source":{"id":"https://openalex.org/S118298121","display_name":"Journal of Hospitality Marketing & Management","issn_l":"1936-8623","issn":["1936-8623","1936-8631"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-4","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospitality Marketing &amp; Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://ira.lib.polyu.edu.hk/bitstream/10397/93204/1/Lee_Impact_Hotels_Sustainability.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5060663003","display_name":"Heesup Han","orcid":"https://orcid.org/0000-0001-6356-3001","observed_orcids":["https://orcid.org/0000-0001-6356-3001"]},"institutions":[{"id":"https://openalex.org/I28777354","display_name":"Sejong University","ror":"https://ror.org/00aft1q37","country_code":"KR","type":"education","lineage":["https://openalex.org/I28777354"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Heesup Han","raw_affiliation_strings":["College of Hospitality and Tourism Management, Sejong University, Seoul, South Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Hospitality and Tourism Management, Sejong University, Seoul, South Korea","institution_ids":["https://openalex.org/I28777354"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5044386432","display_name":"Jongsik Yu","orcid":"https://orcid.org/0000-0002-1921-491X","observed_orcids":["https://orcid.org/0000-0002-1921-491X"]},"institutions":[{"id":"https://openalex.org/I184359769","display_name":"Tongwon University","ror":"https://ror.org/00zec6783","country_code":"KR","type":"education","lineage":["https://openalex.org/I184359769"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Jongsik Yu","raw_affiliation_strings":["Department of Hotel and Restaurant Management, Tongwon University, Gwangju, South Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Hotel and Restaurant Management, Tongwon University, Gwangju, South Korea","institution_ids":["https://openalex.org/I184359769"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055974749","display_name":"Jin\u2010Soo Lee","orcid":"https://orcid.org/0000-0001-8899-4043","observed_orcids":["https://orcid.org/0000-0001-8899-4043"]},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Jin-Soo Lee","raw_affiliation_strings":["School of Hotel and Tourism Management, Hong Kong Polytechnic University, Kowloon, Hong Kong"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Hotel and Tourism Management, Hong Kong Polytechnic University, Kowloon, Hong Kong","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101430483","display_name":"Wansoo Kim","orcid":"https://orcid.org/0000-0002-6756-7058","observed_orcids":["https://orcid.org/0000-0002-6756-7058"]},"institutions":[{"id":"https://openalex.org/I51226738","display_name":"Dong-A University","ror":"https://ror.org/03qvtpc38","country_code":"KR","type":"education","lineage":["https://openalex.org/I51226738"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Wansoo Kim","raw_affiliation_strings":["Department of Tourism Management, Dong-A University, Busan, South Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Tourism Management, Dong-A University, Busan, South Korea","institution_ids":["https://openalex.org/I51226738"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5101430483"],"corresponding_institution_ids":["https://openalex.org/I51226738"],"apc_list":null,"apc_paid":null,"fwci":10.173,"has_fulltext":true,"cited_by_count":80,"citation_normalized_percentile":{"value":0.97557742,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"28","issue":"8","first_page":"905","last_page":"925"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.9384999871253967,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.9384999871253967,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.04809999838471413,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.009600000455975533,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/green-hotels","display_name":"green hotels","score":0.8769999742507935},{"id":"https://openalex.org/keywords/water-saving","display_name":"water saving","score":0.7910000085830688},{"id":"https://openalex.org/keywords/energy-conservation","display_name":"energy conservation","score":1.0}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.8457220792770386},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.581614077091217},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5659126043319702},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.47361990809440613},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.463728129863739},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.382309228181839},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.06929770112037659},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/19368623.2019.1570896","doi":"https://doi.org/10.1080/19368623.2019.1570896","is_oa":false,"landing_page_url":"https://doi.org/10.1080/19368623.2019.1570896","pdf_url":null,"source":{"id":"https://openalex.org/S118298121","display_name":"Journal of Hospitality Marketing & Management","issn_l":"1936-8623","issn":["1936-8623","1936-8631"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-4","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospitality Marketing &amp; Management","raw_type":"journal-article"},{"id":"pmh:oai:ira.lib.polyu.edu.hk:10397/93204","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10397/93204","pdf_url":"http://ira.lib.polyu.edu.hk/bitstream/10397/93204/1/Lee_Impact_Hotels_Sustainability.pdf","source":{"id":"https://openalex.org/S4306400205","display_name":"PolyU Institutional Research Archive (Hong Kong Polytechnic University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I14243506","host_organization_name":"Hong Kong Polytechnic University","host_organization_lineage":["https://openalex.org/I14243506"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal/Magazine Article"}],"best_oa_location":{"id":"pmh:oai:ira.lib.polyu.edu.hk:10397/93204","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10397/93204","pdf_url":"http://ira.lib.polyu.edu.hk/bitstream/10397/93204/1/Lee_Impact_Hotels_Sustainability.pdf","source":{"id":"https://openalex.org/S4306400205","display_name":"PolyU Institutional Research Archive (Hong Kong Polytechnic University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I14243506","host_organization_name":"Hong Kong Polytechnic University","host_organization_lineage":["https://openalex.org/I14243506"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal/Magazine Article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/12","score":0.4699999988079071,"display_name":"Responsible consumption and production"},{"id":"https://metadata.un.org/sdg/15","score":0.44999998807907104,"display_name":"Life on land"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320321210","display_name":"Dong-A University","ror":"https://ror.org/03qvtpc38"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2917569148.pdf","grobid_xml":"https://content.openalex.org/works/W2917569148.grobid-xml"},"referenced_works_count":77,"referenced_works":["https://openalex.org/W94166956","https://openalex.org/W328633646","https://openalex.org/W1439614832","https://openalex.org/W1499170180","https://openalex.org/W1536500119","https://openalex.org/W1556446873","https://openalex.org/W1564211670","https://openalex.org/W1572953539","https://openalex.org/W1574378514","https://openalex.org/W1788184039","https://openalex.org/W1932564131","https://openalex.org/W1965574139","https://openalex.org/W1968171365","https://openalex.org/W1968629566","https://openalex.org/W1970339761","https://openalex.org/W1970690842","https://openalex.org/W1976099236","https://openalex.org/W1977544212","https://openalex.org/W1979907230","https://openalex.org/W1981685554","https://openalex.org/W1982710813","https://openalex.org/W1985419904","https://openalex.org/W1990109316","https://openalex.org/W1991892109","https://openalex.org/W2001137084","https://openalex.org/W2006882864","https://openalex.org/W2014656120","https://openalex.org/W2015154723","https://openalex.org/W2021649699","https://openalex.org/W2029125978","https://openalex.org/W2030851169","https://openalex.org/W2038335605","https://openalex.org/W2041480675","https://openalex.org/W2050251515","https://openalex.org/W2054864676","https://openalex.org/W2073896218","https://openalex.org/W2077057805","https://openalex.org/W2079928142","https://openalex.org/W2083247379","https://openalex.org/W2087301081","https://openalex.org/W2089022837","https://openalex.org/W2089087592","https://openalex.org/W2089435974","https://openalex.org/W2099697766","https://openalex.org/W2103847341","https://openalex.org/W2108491185","https://openalex.org/W2109689304","https://openalex.org/W2114026731","https://openalex.org/W2115026942","https://openalex.org/W2121615685","https://openalex.org/W2145507836","https://openalex.org/W2147219300","https://openalex.org/W2150270968","https://openalex.org/W2154685728","https://openalex.org/W2157248257","https://openalex.org/W2157901922","https://openalex.org/W2283311785","https://openalex.org/W2485235351","https://openalex.org/W2513198663","https://openalex.org/W2519231514","https://openalex.org/W2568434248","https://openalex.org/W2747650155","https://openalex.org/W2754809211","https://openalex.org/W2804414278","https://openalex.org/W2883271266","https://openalex.org/W2901186842","https://openalex.org/W2992906311","https://openalex.org/W3015634246","https://openalex.org/W3145364154","https://openalex.org/W3147954369","https://openalex.org/W4230637740","https://openalex.org/W4234497536","https://openalex.org/W4240915221","https://openalex.org/W4243667233","https://openalex.org/W4246629800","https://openalex.org/W4250124385","https://openalex.org/W4301377693"],"related_works":["https://openalex.org/W2945565488","https://openalex.org/W7056724373","https://openalex.org/W2005976222","https://openalex.org/W2790169986","https://openalex.org/W4386815594","https://openalex.org/W7083576836","https://openalex.org/W2912258303","https://openalex.org/W7170147362","https://openalex.org/W869844595","https://openalex.org/W2962925418"],"abstract_inverted_index":{"Considering":[0],"the":[1,4,8,89,115,127,142],"significance":[2],"of":[3,18,50,74,77,98,119,129],"term":[5],"\u201cgreen\u201d":[6],"in":[7,144],"hotel":[9,48,78,96],"industry,":[10],"relatively":[11],"little":[12],"is":[13],"known":[14],"about":[15],"hotels\u2019":[16],"performances":[17,49,79,97],"conservation":[19,103],"management":[20,52],"and":[21,54,59,62,69,101,121],"its":[22],"impact":[23],"on":[24],"guest":[25],"eco-friendly":[26],"decision":[27],"formation.":[28],"This":[29],"research":[30],"was":[31,124,134],"conducted":[32],"to":[33],"explicate":[34],"guests\u2019":[35,94],"attitudinal":[36,107],"loyalty":[37,63,108,130],"formation,":[38],"by":[39],"developing":[40],"a":[41,83],"sturdy":[42],"theoretical":[43,137],"framework":[44,138],"encompassing":[45],"their":[46,106],"perceived":[47,95],"green":[51,111],"(recycling":[53],"waste":[55],"reduction,":[56],"water":[57,99],"saving,":[58],"energy":[60,102],"conservation)":[61],"chain":[64,131],"stages":[65,123,132],"theory":[66,133],"(cognitive,":[67],"affective,":[68],"conative":[70,145],"stages).":[71],"A":[72],"total":[73],"twelve":[75],"attributes":[76],"were":[80],"identified":[81],"through":[82],"qualitative":[84],"approach.":[85],"Our":[86,136],"results":[87],"from":[88],"structural":[90],"analysis":[91],"revealed":[92],"that":[93],"saving":[100],"significantly":[104],"influenced":[105],"formation":[109],"for":[110,141],"hotels.":[112],"In":[113],"addition,":[114],"significant":[116],"mediating":[117],"role":[118],"cognitive":[120],"affective":[122],"uncovered.":[125],"Moreover,":[126],"effectiveness":[128],"demonstrated.":[135],"sufficiently":[139],"accounted":[140],"variance":[143],"loyalty.":[146]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":14},{"year":2024,"cited_by_count":11},{"year":2023,"cited_by_count":19},{"year":2022,"cited_by_count":9},{"year":2021,"cited_by_count":10},{"year":2020,"cited_by_count":11},{"year":2019,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2019-03-02T00:00:00"}
