{"id":"https://openalex.org/W2914164262","doi":"https://doi.org/10.14807/ijmp.v10i1.839","title":"Generation Y\u2019s Complaint Behavior toward Online Shopping","display_name":"Generation Y\u2019s Complaint Behavior toward Online Shopping","publication_year":2019,"publication_date":"2019-02-01","ids":{"openalex":"https://openalex.org/W2914164262","doi":"https://doi.org/10.14807/ijmp.v10i1.839","mag":"2914164262"},"language":"en","primary_location":{"id":"doi:10.14807/ijmp.v10i1.839","doi":"https://doi.org/10.14807/ijmp.v10i1.839","is_oa":true,"landing_page_url":"https://doi.org/10.14807/ijmp.v10i1.839","pdf_url":"http://www.ijmp.jor.br/index.php/ijmp/article/download/839/964","source":{"id":"https://openalex.org/S2739372441","display_name":"Independent Journal of Management & Production","issn_l":"2236-269X","issn":["2236-269X"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","latindex","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310312029","host_organization_name":"S\u00e3o Paulo Federal Institute of Education, Science and Technology","host_organization_lineage":["https://openalex.org/P4310312029"],"host_organization_lineage_names":["S\u00e3o Paulo Federal Institute of Education, Science and Technology"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Independent Journal of Management & Production","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://www.ijmp.jor.br/index.php/ijmp/article/download/839/964","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056009467","display_name":"Megawati Simanjuntak","orcid":"https://orcid.org/0000-0003-1300-0280","observed_orcids":["https://orcid.org/0000-0003-1300-0280"]},"institutions":[{"id":"https://openalex.org/I21881038","display_name":"IPB University","ror":"https://ror.org/05smgpd89","country_code":"ID","type":"education","lineage":["https://openalex.org/I21881038"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Megawati Simanjuntak","raw_affiliation_strings":["Department of Family and Consumer Sciences\nFaculty of Human Ecology, \nBogor Agricultural University (IPB)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Family and Consumer Sciences\nFaculty of Human Ecology, \nBogor Agricultural University (IPB)","institution_ids":["https://openalex.org/I21881038"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5056009467"],"corresponding_institution_ids":["https://openalex.org/I21881038"],"apc_list":null,"apc_paid":null,"fwci":7.5483,"has_fulltext":true,"cited_by_count":26,"citation_normalized_percentile":{"value":0.96423416,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"10","issue":"1","first_page":"101","last_page":"116"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.5942000150680542,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.5942000150680542,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.3167000114917755,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.04500000178813934,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/millennials","display_name":"millennials","score":0.9729999899864197},{"id":"https://openalex.org/keywords/complaint-behavior","display_name":"complaint behavior","score":0.8669999837875366},{"id":"https://openalex.org/keywords/online-shopping","display_name":"online shopping","score":0.9990000128746033},{"id":"https://openalex.org/keywords/social-media-accounts","display_name":"social media accounts","score":0.7419999837875366},{"id":"https://openalex.org/keywords/gender-differences","display_name":"gender differences","score":0.9819999933242798},{"id":"https://openalex.org/keywords/college-students","display_name":"university students","score":0.5400000214576721},{"id":"https://openalex.org/keywords/online-shopping-behavior","display_name":"online shopping behavior","score":0.6549999713897705}],"concepts":[{"id":"https://openalex.org/C2780838233","wikidata":"https://www.wikidata.org/wiki/Q836925","display_name":"Complaint","level":2,"score":0.9903770685195923},{"id":"https://openalex.org/C3019953515","wikidata":"https://www.wikidata.org/wiki/Q277633","display_name":"Generation y","level":2,"score":0.6457580327987671},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5355181097984314},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5080797672271729},{"id":"https://openalex.org/C3019307219","wikidata":"https://www.wikidata.org/wiki/Q5476245","display_name":"Fourth generation","level":3,"score":0.4762052297592163},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.45142877101898193},{"id":"https://openalex.org/C3017688695","wikidata":"https://www.wikidata.org/wiki/Q379689","display_name":"Generation x","level":3,"score":0.4418957233428955},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.43670839071273804},{"id":"https://openalex.org/C3018907156","wikidata":"https://www.wikidata.org/wiki/Q7785058","display_name":"Third generation","level":2,"score":0.3838149607181549},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.34842944145202637},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.27638524770736694},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.23959651589393616},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.10735282301902771},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.10488113760948181},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.07675233483314514},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.06932279467582703},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C3019122810","wikidata":"https://www.wikidata.org/wiki/Q797819","display_name":"Baby boomers","level":2,"score":0.0},{"id":"https://openalex.org/C4249254","wikidata":"https://www.wikidata.org/wiki/Q3044431","display_name":"Demographic economics","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.14807/ijmp.v10i1.839","doi":"https://doi.org/10.14807/ijmp.v10i1.839","is_oa":true,"landing_page_url":"https://doi.org/10.14807/ijmp.v10i1.839","pdf_url":"http://www.ijmp.jor.br/index.php/ijmp/article/download/839/964","source":{"id":"https://openalex.org/S2739372441","display_name":"Independent Journal of Management & Production","issn_l":"2236-269X","issn":["2236-269X"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","latindex","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310312029","host_organization_name":"S\u00e3o Paulo Federal Institute of Education, Science and Technology","host_organization_lineage":["https://openalex.org/P4310312029"],"host_organization_lineage_names":["S\u00e3o Paulo Federal Institute of Education, Science and Technology"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Independent Journal of Management & Production","raw_type":"journal-article"},{"id":"pmh:oai:dialnet.unirioja.es:ART0001310832","doi":null,"is_oa":false,"landing_page_url":"https://dialnet.unirioja.es/servlet/oaiart?codigo=6796282","pdf_url":null,"source":{"id":"https://openalex.org/S4306401293","display_name":"Dialnet (Universidad de la Rioja)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I168974976","host_organization_name":"Universidad de La Rioja","host_organization_lineage":["https://openalex.org/I168974976"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Independent Journal of Management & Production, ISSN 2236-269X, Vol. 10, N\u00ba. 1, 2019 (Ejemplar dedicado a: Independent Journal of Management & Production), pags. 101-116","raw_type":"text (article)"},{"id":"pmh:oai:doaj.org/article:16c57e17c2954fffa6d2fc3a5de64c08","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/16c57e17c2954fffa6d2fc3a5de64c08","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Independent Journal of Management & Production, Vol 10, Iss 1, Pp 101-116 (2019)","raw_type":"article"},{"id":"pmh:oai:www.ijmp.jor.br:article/839","doi":null,"is_oa":true,"landing_page_url":"http://ijmp.jor.br/index.php/ijmp/article/view/839","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"instacron:IJM&P","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.14807/ijmp.v10i1.839","doi":"https://doi.org/10.14807/ijmp.v10i1.839","is_oa":true,"landing_page_url":"https://doi.org/10.14807/ijmp.v10i1.839","pdf_url":"http://www.ijmp.jor.br/index.php/ijmp/article/download/839/964","source":{"id":"https://openalex.org/S2739372441","display_name":"Independent Journal of Management & Production","issn_l":"2236-269X","issn":["2236-269X"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","latindex","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310312029","host_organization_name":"S\u00e3o Paulo Federal Institute of Education, Science and Technology","host_organization_lineage":["https://openalex.org/P4310312029"],"host_organization_lineage_names":["S\u00e3o Paulo Federal Institute of Education, Science and Technology"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Independent Journal of Management & Production","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2914164262.pdf","grobid_xml":"https://content.openalex.org/works/W2914164262.grobid-xml"},"referenced_works_count":32,"referenced_works":["https://openalex.org/W175846023","https://openalex.org/W845329482","https://openalex.org/W973898286","https://openalex.org/W1537233692","https://openalex.org/W1602547512","https://openalex.org/W1783450087","https://openalex.org/W1825615930","https://openalex.org/W1894034605","https://openalex.org/W1975241007","https://openalex.org/W1975277881","https://openalex.org/W1986320669","https://openalex.org/W1997500416","https://openalex.org/W2028856827","https://openalex.org/W2032892818","https://openalex.org/W2038834755","https://openalex.org/W2046752514","https://openalex.org/W2070847936","https://openalex.org/W2081010956","https://openalex.org/W2089026574","https://openalex.org/W2090876362","https://openalex.org/W2101588814","https://openalex.org/W2112332851","https://openalex.org/W2186915564","https://openalex.org/W2250973743","https://openalex.org/W2306922864","https://openalex.org/W2316552461","https://openalex.org/W2319813443","https://openalex.org/W2328113366","https://openalex.org/W2417783659","https://openalex.org/W2914164262","https://openalex.org/W4247556442","https://openalex.org/W4250730617"],"related_works":["https://openalex.org/W2142105248","https://openalex.org/W2977797983","https://openalex.org/W7135944979","https://openalex.org/W2516619289","https://openalex.org/W2971331900","https://openalex.org/W4395041600","https://openalex.org/W7056721675","https://openalex.org/W2740287092","https://openalex.org/W843485946","https://openalex.org/W2624401451"],"abstract_inverted_index":{"The":[0,49,71,93],"purpose":[1],"of":[2,23,30,58],"this":[3,24,42],"research":[4,25,43,50],"was":[5],"to":[6,106],"analyze":[7],"factors":[8],"that":[9,38,52,74],"influence":[10,63],"Generation":[11,20,39,64,83,95,103],"Y\u2019s":[12,21,65],"complaint":[13,47,66,79,91],"behavior":[14,67],"in":[15,41,68],"online":[16,69],"shopping.":[17,70],"In":[18,33],"general,":[19],"consumer":[22,31],"have":[26],"a":[27,45,108],"good":[28],"perception":[29],"rights.":[32],"contrast,":[34],"the":[35,101],"result":[36,72],"showed":[37,73],"Y":[40,84,96,104],"had":[44,86,97],"low":[46],"behavior.":[48,92],"found":[51],"gender,":[53],"strivers":[54,87],"lifestyle,":[55],"and":[56],"number":[57],"social":[59,98],"media":[60,99],"account":[61],"were":[62],"male":[75],"student":[76],"did":[77,107],"more":[78,94,102],"than":[80],"female":[81],"student.":[82],"who":[85],"lifestyle":[88],"will":[89],"increase":[90],"account,":[100],"prefer":[105],"complaint.":[109]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":2}],"updated_date":"2026-11-01T11:40:01.658920","created_date":"2019-02-21T00:00:00"}