{"id":"https://openalex.org/W2913668703","doi":"https://doi.org/10.1080/02500167.2018.1541914","title":"Utilising an Ubuntu-Centred Communication Management Framework to Analyse CSR Messages on SNSS","display_name":"Utilising an Ubuntu-Centred Communication Management Framework to Analyse CSR Messages on SNSS","publication_year":2018,"publication_date":"2018-07-03","ids":{"openalex":"https://openalex.org/W2913668703","doi":"https://doi.org/10.1080/02500167.2018.1541914","mag":"2913668703"},"language":"en","primary_location":{"id":"doi:10.1080/02500167.2018.1541914","doi":"https://doi.org/10.1080/02500167.2018.1541914","is_oa":true,"landing_page_url":"https://doi.org/10.1080/02500167.2018.1541914","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/02500167.2018.1541914?needAccess=true","source":{"id":"https://openalex.org/S4210215472","display_name":"Communicatio","issn_l":"0250-0167","issn":["0250-0167","1753-5379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dhet","jufo-1","poland-40","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communicatio","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://www.tandfonline.com/doi/pdf/10.1080/02500167.2018.1541914?needAccess=true","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022599092","display_name":"Hilke Steenkamp","orcid":"https://orcid.org/0000-0003-4345-3133","observed_orcids":["https://orcid.org/0000-0003-4345-3133"]},"institutions":[{"id":"https://openalex.org/I137616099","display_name":"Tshwane University of Technology","ror":"https://ror.org/037mrss42","country_code":"ZA","type":"education","lineage":["https://openalex.org/I137616099"]}],"countries":["ZA"],"is_corresponding":true,"raw_author_name":"Hilke Steenkamp","raw_affiliation_strings":["Tshwane University of Technology, South Africa"],"raw_orcid":"https://orcid.org/0000-0003-4345-3133","affiliations":[{"raw_affiliation_string":"Tshwane University of Technology, South Africa","institution_ids":["https://openalex.org/I137616099"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5064754756","display_name":"Ron\u00e9l Rensburg","orcid":"https://orcid.org/0000-0003-1458-9920","observed_orcids":["https://orcid.org/0000-0003-1458-9920"]},"institutions":[{"id":"https://openalex.org/I69552723","display_name":"University of Pretoria","ror":"https://ror.org/00g0p6g84","country_code":"ZA","type":"education","lineage":["https://openalex.org/I69552723"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Ron\u00e9l Rensburg","raw_affiliation_strings":["University of Pretoria, South Africa,"],"raw_orcid":"https://orcid.org/0000-0003-1458-9920","affiliations":[{"raw_affiliation_string":"University of Pretoria, South Africa,","institution_ids":["https://openalex.org/I69552723"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5022599092"],"corresponding_institution_ids":["https://openalex.org/I137616099"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":9,"citation_normalized_percentile":{"value":0.26075611,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":97},"biblio":{"volume":"44","issue":"3","first_page":"17","last_page":"40"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.7710000276565552,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.7710000276565552,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10115","display_name":"Corporate Social Responsibility Reporting","score":0.14710000157356262,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13603","display_name":"Corporate Social Responsibility and Sustainability","score":0.041600000113248825,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/csr-communication","display_name":"CSR communication","score":0.9459999799728394},{"id":"https://openalex.org/keywords/online-social-networks","display_name":"social networking sites","score":0.921999990940094},{"id":"https://openalex.org/keywords/financial-institutions","display_name":"financial institutions","score":0.8140000104904175},{"id":"https://openalex.org/keywords/facebook","display_name":"Facebook","score":0.8679999709129333},{"id":"https://openalex.org/keywords/twitter","display_name":"Twitter","score":1.0},{"id":"https://openalex.org/keywords/stakeholder-engagement","display_name":"stakeholder engagement","score":0.6549999713897705},{"id":"https://openalex.org/keywords/online-communities","display_name":"online communities","score":0.4740000069141388},{"id":"https://openalex.org/keywords/conflict-resolution-strategies","display_name":"conflict resolution strategies","score":0.5139999985694885}],"concepts":[{"id":"https://openalex.org/C141261163","wikidata":"https://www.wikidata.org/wiki/Q218600","display_name":"Corporate social responsibility","level":2,"score":0.6436513662338257},{"id":"https://openalex.org/C169903001","wikidata":"https://www.wikidata.org/wiki/Q3264987","display_name":"Reciprocity (cultural anthropology)","level":2,"score":0.6380850672721863},{"id":"https://openalex.org/C203663800","wikidata":"https://www.wikidata.org/wiki/Q848979","display_name":"Citizen journalism","level":2,"score":0.5979360342025757},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5747057199478149},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.5027444362640381},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.5022921562194824},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.40453800559043884},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.32621943950653076},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1947212815284729},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.15464282035827637},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.11915743350982666},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.11372190713882446}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/02500167.2018.1541914","doi":"https://doi.org/10.1080/02500167.2018.1541914","is_oa":true,"landing_page_url":"https://doi.org/10.1080/02500167.2018.1541914","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/02500167.2018.1541914?needAccess=true","source":{"id":"https://openalex.org/S4210215472","display_name":"Communicatio","issn_l":"0250-0167","issn":["0250-0167","1753-5379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dhet","jufo-1","poland-40","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communicatio","raw_type":"journal-article"},{"id":"pmh:oai:repository.up.ac.za:2263/72000","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/2263/72000","pdf_url":null,"source":{"id":"https://openalex.org/S4306401870","display_name":"UpSpace Institutional Repository (University of Pretoria)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I69552723","host_organization_name":"University of Pretoria","host_organization_lineage":["https://openalex.org/I69552723"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":{"id":"doi:10.1080/02500167.2018.1541914","doi":"https://doi.org/10.1080/02500167.2018.1541914","is_oa":true,"landing_page_url":"https://doi.org/10.1080/02500167.2018.1541914","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/02500167.2018.1541914?needAccess=true","source":{"id":"https://openalex.org/S4210215472","display_name":"Communicatio","issn_l":"0250-0167","issn":["0250-0167","1753-5379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dhet","jufo-1","poland-40","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Communicatio","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320321021","display_name":"Department of Higher Education, India","ror":"https://ror.org/0218hya98"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2913668703.pdf","grobid_xml":"https://content.openalex.org/works/W2913668703.grobid-xml"},"referenced_works_count":48,"referenced_works":["https://openalex.org/W39941679","https://openalex.org/W44149424","https://openalex.org/W167182210","https://openalex.org/W923142402","https://openalex.org/W1555425735","https://openalex.org/W1567948453","https://openalex.org/W1568890274","https://openalex.org/W1606706191","https://openalex.org/W1909658777","https://openalex.org/W1969567891","https://openalex.org/W1971116432","https://openalex.org/W1977871834","https://openalex.org/W1985749074","https://openalex.org/W1993754518","https://openalex.org/W2001101778","https://openalex.org/W2006468167","https://openalex.org/W2037650716","https://openalex.org/W2041300095","https://openalex.org/W2051203475","https://openalex.org/W2053355384","https://openalex.org/W2072939518","https://openalex.org/W2074748440","https://openalex.org/W2085431602","https://openalex.org/W2092116307","https://openalex.org/W2097929808","https://openalex.org/W2101232229","https://openalex.org/W2109644306","https://openalex.org/W2119494117","https://openalex.org/W2131430376","https://openalex.org/W2136908298","https://openalex.org/W2157241724","https://openalex.org/W2157534665","https://openalex.org/W2215320731","https://openalex.org/W2261616502","https://openalex.org/W2279847775","https://openalex.org/W2321969533","https://openalex.org/W2505539978","https://openalex.org/W2512609250","https://openalex.org/W2606815339","https://openalex.org/W2616480544","https://openalex.org/W2962998934","https://openalex.org/W4205976298","https://openalex.org/W4243838916","https://openalex.org/W4249003381","https://openalex.org/W4252984121","https://openalex.org/W4254255734","https://openalex.org/W4297081765","https://openalex.org/W4306651228"],"related_works":["https://openalex.org/W2201961821","https://openalex.org/W1760709729","https://openalex.org/W7143992970","https://openalex.org/W3157040028","https://openalex.org/W2418369770","https://openalex.org/W2999851312","https://openalex.org/W2946764414","https://openalex.org/W3122199107","https://openalex.org/W3160692240","https://openalex.org/W2485830670"],"abstract_inverted_index":{"This":[0],"article":[1],"is":[2,149],"the":[3,10,39,42,78,124,135,146],"result":[4],"of":[5,58,95,126,137],"qualitative":[6,67],"research":[7,31,35],"conducted":[8],"on":[9,24,48,99,110,145,167],"corporate":[11],"social":[12,26],"responsibility":[13],"(CSR)":[14],"communication":[15,82,97,107,116,171,183],"disseminated":[16],"by":[17,56,193],"two":[18,65],"financial":[19,43,79],"institutions,":[20],"FNB":[21],"and":[22,45,50,73,85,128,134,162,197],"Capitec,":[23],"their":[25,46],"networking":[27],"sites":[28],"(SNSs).":[29],"The":[30,75],"employed":[32],"a":[33,90],"phenomenological":[34],"paradigm":[36],"to":[37,89,141,185],"explore":[38],"interactions":[40,153],"between":[41],"institutions":[44],"stakeholders":[47,166],"Facebook":[49],"Twitter.":[51],"Collected":[52],"data":[53,68],"were":[54],"analysed":[55],"means":[57],"interpretative":[59],"discourse":[60],"analysis":[61,69],"as":[62,64,123,175],"well":[63],"computer-aided":[66],"software":[70],"programmes,":[71],"Leximancer":[72],"Centim.":[74],"authors":[76],"categorised":[77],"institutions\u2019":[80],"CSR":[81,106,115,160],"in":[83,181],"themes":[84],"coded":[86],"it":[87,148],"according":[88],"newly":[91],"formulated":[92],"theoretical":[93],"framework":[94],"Ubuntu-centred":[96,176],"practices":[98],"SNSs.":[100,168],"It":[101],"was":[102,108],"found":[103],"that":[104,151],"FNB's":[105],"based":[109],"Ubuntu":[111],"values":[112],"whereas":[113],"Capitec's":[114],"did":[117],"not":[118],"exhibit":[119],"key":[120],"characteristics,":[121],"such":[122,174],"inclusion":[125],"narratives":[127],"archetypes,":[129],"sound":[130],"conflict":[131],"resolution":[132],"strategies,":[133,173],"presentation":[136],"mutually":[138],"beneficial":[139],"solutions":[140],"societal":[142],"issues.":[143],"Based":[144],"findings,":[147],"proposed":[150],"organisation-stakeholder":[152],"can":[154],"be":[155,179],"facilitated":[156],"when":[157],"organisations":[158],"disseminate":[159],"messages":[161],"constructively":[163],"engage":[164],"with":[165],"Moreover,":[169],"culturally-specific":[170],"management":[172],"communication,":[177],"should":[178],"infused":[180],"holistic":[182],"models":[184],"foster":[186],"participatory":[187],"online":[188],"communities":[189],"which":[190],"are":[191],"characterised":[192],"dialogue,":[194],"mutual":[195],"trust":[196],"reciprocity.":[198]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2019-02-21T00:00:00"}