{"id":"https://openalex.org/W2909996191","doi":null,"title":"\u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0641\u0639\u0644\u064a\"SERVPERF\" \u0644\u0642\u064a\u0627\u0633 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0628\u0646\u0643\u064a\u0629 \u0645\u0646 \u0648\u062c\u0647\u0629 \u0646\u0638\u0631 \u0627\u0644\u0632\u0628\u0648\u0646 \u062f\u0631\u0627\u0633\u0629 \u0639\u064a\u0646\u0629 \u0645\u0646 \u0632\u0628\u0627\u0626\u0646 \u0628\u0646\u0643 \u0627\u0644\u0641\u0644\u0627\u062d\u0629 \u0648\u0627\u0644\u062a\u0646\u0645\u064a\u0629 \u0627\u0644\u0631\u064a\u0641\u064a\u0629 \u0644\u0648\u0644\u0627\u064a\u0629_ \u0639\u064a\u0646 \u062a\u064a\u0645\u0648\u0634\u0646\u062a_","display_name":"\u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0641\u0639\u0644\u064a\"SERVPERF\" \u0644\u0642\u064a\u0627\u0633 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0628\u0646\u0643\u064a\u0629 \u0645\u0646 \u0648\u062c\u0647\u0629 \u0646\u0638\u0631 \u0627\u0644\u0632\u0628\u0648\u0646 \u062f\u0631\u0627\u0633\u0629 \u0639\u064a\u0646\u0629 \u0645\u0646 \u0632\u0628\u0627\u0626\u0646 \u0628\u0646\u0643 \u0627\u0644\u0641\u0644\u0627\u062d\u0629 \u0648\u0627\u0644\u062a\u0646\u0645\u064a\u0629 \u0627\u0644\u0631\u064a\u0641\u064a\u0629 \u0644\u0648\u0644\u0627\u064a\u0629_ \u0639\u064a\u0646 \u062a\u064a\u0645\u0648\u0634\u0646\u062a_","publication_year":2018,"publication_date":"2018-06-01","ids":{"openalex":"https://openalex.org/W2909996191","mag":"2909996191"},"language":"ar","primary_location":{"id":"mag:2909996191","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/69721","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049092275","display_name":"\u0628\u0646 \u064a\u0645\u064a\u0646\u0629 \u0641\u0627\u0637\u064a\u0645\u0629 \u0627\u0644\u0632\u0647\u0631\u0627\u0621","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210148060","display_name":"Universit\u00e9 de Saida Dr Moulay Tahar","ror":"https://ror.org/03mwqca46","country_code":"DZ","type":"education","lineage":["https://openalex.org/I4210148060"]}],"countries":["DZ"],"is_corresponding":false,"raw_author_name":"\u0628\u0646 \u064a\u0645\u064a\u0646\u0629 \u0641\u0627\u0637\u064a\u0645\u0629 \u0627\u0644\u0632\u0647\u0631\u0627\u0621","raw_affiliation_strings":["\u062c\u0627\u0645\u0639\u0629 \u0633\u0639\u064a\u062f\u0629"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u062c\u0627\u0645\u0639\u0629 \u0633\u0639\u064a\u062f\u0629","institution_ids":["https://openalex.org/I4210148060"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5057914542","display_name":"\u0639\u062b\u0645\u0627\u0646 \u0628\u0648\u0632\u064a\u0627\u0646","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210148060","display_name":"Universit\u00e9 de Saida Dr Moulay Tahar","ror":"https://ror.org/03mwqca46","country_code":"DZ","type":"education","lineage":["https://openalex.org/I4210148060"]}],"countries":["DZ"],"is_corresponding":false,"raw_author_name":"\u0628\u0648\u0632\u064a\u0627\u0646 \u0639\u062b\u0645\u0627\u0646","raw_affiliation_strings":["\u062c\u0627\u0645\u0639\u0629 \u0633\u0639\u064a\u062f\u0629"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u062c\u0627\u0645\u0639\u0629 \u0633\u0639\u064a\u062f\u0629","institution_ids":["https://openalex.org/I4210148060"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210148060"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.2105146,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"6","issue":"1","first_page":"1","last_page":"18"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.0017000000225380063,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/servperf-model","display_name":"SERVPERF model","score":0.9229999780654907},{"id":"https://openalex.org/keywords/banking-service-quality","display_name":"bank service quality","score":0.7850000262260437},{"id":"https://openalex.org/keywords/consumer-perception","display_name":"consumer perception","score":0.6949999928474426},{"id":"https://openalex.org/keywords/banking-services","display_name":"banking services","score":0.7279999852180481},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.5950000286102295}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.302304208278656}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2909996191","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/69721","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Decent work and economic growth","score":0.4099999964237213,"id":"https://metadata.un.org/sdg/8"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3097888266","https://openalex.org/W2468582856","https://openalex.org/W3112692629","https://openalex.org/W2781759299","https://openalex.org/W7220268734","https://openalex.org/W7164756536","https://openalex.org/W2924086985","https://openalex.org/W3213382313","https://openalex.org/W2131468320","https://openalex.org/W2922730418"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2019-01-25T00:00:00"}
