{"id":"https://openalex.org/W2909488353","doi":"https://doi.org/10.31123/akil.465857","title":"Sosyal Medya \u00dczerinden Kriz Y\u00f6netimi: Krize Yan\u0131t Verme Stratejileri \u00dczerine Bir Ara\u015ft\u0131rma","display_name":"Sosyal Medya \u00dczerinden Kriz Y\u00f6netimi: Krize Yan\u0131t Verme Stratejileri \u00dczerine Bir Ara\u015ft\u0131rma","publication_year":2018,"publication_date":"2018-12-28","ids":{"openalex":"https://openalex.org/W2909488353","doi":"https://doi.org/10.31123/akil.465857","mag":"2909488353"},"language":"tr","primary_location":{"id":"doi:10.31123/akil.465857","doi":"https://doi.org/10.31123/akil.465857","is_oa":true,"landing_page_url":"https://doi.org/10.31123/akil.465857","pdf_url":"https://dergipark.org.tr/tr/download/article-file/626304","source":{"id":"https://openalex.org/S4210215199","display_name":"Akdeniz \u00dcniversitesi \u0130leti\u015fim Fak\u00fcltesi Dergisi","issn_l":"1304-3846","issn":["1304-3846","2619-9718"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["erih-plus","tr-dizin"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Akdeniz \u00dcniversitesi \u0130leti\u015fim Fak\u00fcltesi Dergisi","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://dergipark.org.tr/tr/download/article-file/626304","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058842179","display_name":"Zuhal G\u00f6k Demir","orcid":"https://orcid.org/0000-0001-6489-3125","observed_orcids":["https://orcid.org/0000-0001-6489-3125"]},"institutions":[{"id":"https://openalex.org/I4387154021","display_name":"Alanya Alaaddin Keykubat \u00dcniversitesi","ror":"https://ror.org/01zxaph45","country_code":"TR","type":"education","lineage":["https://openalex.org/I4387154021"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Zuhal G\u00d6K DEM\u0130R","raw_affiliation_strings":["Alanya Alaaddin Keykubat \u00dcniversitesi"],"raw_orcid":"https://orcid.org/0000-0001-6489-3125","affiliations":[{"raw_affiliation_string":"Alanya Alaaddin Keykubat \u00dcniversitesi","institution_ids":["https://openalex.org/I4387154021"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110106271","display_name":"\u00c7i\u011fdem Karakaya","orcid":"https://orcid.org/0000-0002-7223-1997","observed_orcids":["https://orcid.org/0000-0002-7223-1997"]},"institutions":[{"id":"https://openalex.org/I197907453","display_name":"Akdeniz University","ror":"https://ror.org/01m59r132","country_code":"TR","type":"education","lineage":["https://openalex.org/I197907453"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"\u00c7i\u011fdem KARAKAYA","raw_affiliation_strings":["Akdeniz \u00dcniversitesi"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Akdeniz \u00dcniversitesi","institution_ids":["https://openalex.org/I197907453"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5017409180","display_name":"F. S\u00fcmer","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I197907453","display_name":"Akdeniz University","ror":"https://ror.org/01m59r132","country_code":"TR","type":"education","lineage":["https://openalex.org/I197907453"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Fulya ERENDA\u011e S\u00dcMER","raw_affiliation_strings":["Akdeniz \u00dcniversitesi"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Akdeniz \u00dcniversitesi","institution_ids":["https://openalex.org/I197907453"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.5574,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.86128654,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":95},"biblio":{"volume":null,"issue":"30","first_page":"410","last_page":"428"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/crisis-management","display_name":"crisis management","score":0.9539999961853027},{"id":"https://openalex.org/keywords/crisis-response-strategies","display_name":"crisis response strategies","score":0.878000020980835},{"id":"https://openalex.org/keywords/social-media","display_name":"social media","score":0.878000020980835},{"id":"https://openalex.org/keywords/corporate-reputation","display_name":"corporate reputation","score":0.9010000228881836},{"id":"https://openalex.org/keywords/organizational-trust","display_name":"organizational trust","score":0.7139999866485596},{"id":"https://openalex.org/keywords/behavioral-intention","display_name":"behavioral intention","score":0.8539999723434448},{"id":"https://openalex.org/keywords/apology-strategies","display_name":"apology strategies","score":0.7319999933242798},{"id":"https://openalex.org/keywords/information-strategy","display_name":"information strategy","score":0.4569999873638153},{"id":"https://openalex.org/keywords/facebook","display_name":"Facebook","score":0.44699999690055847},{"id":"https://openalex.org/keywords/college-students","display_name":"university students","score":0.6200000047683716}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.46789395809173584},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.4424527585506439},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.43471720814704895},{"id":"https://openalex.org/C27206212","wikidata":"https://www.wikidata.org/wiki/Q34178","display_name":"Theology","level":1,"score":0.3712877929210663},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.13390865921974182},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.089019775390625}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.31123/akil.465857","doi":"https://doi.org/10.31123/akil.465857","is_oa":true,"landing_page_url":"https://doi.org/10.31123/akil.465857","pdf_url":"https://dergipark.org.tr/tr/download/article-file/626304","source":{"id":"https://openalex.org/S4210215199","display_name":"Akdeniz \u00dcniversitesi \u0130leti\u015fim Fak\u00fcltesi Dergisi","issn_l":"1304-3846","issn":["1304-3846","2619-9718"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["erih-plus","tr-dizin"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Akdeniz \u00dcniversitesi \u0130leti\u015fim Fak\u00fcltesi Dergisi","raw_type":"journal-article"},{"id":"pmh:oai:acikerisim.alanya.edu.tr:20.500.12868/911","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/20.500.12868/911","pdf_url":null,"source":{"id":"https://openalex.org/S7407055194","display_name":"Alanya Alaaddin Keykubat University Institutional Repository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"},{"id":"pmh:oai:dergipark.gov.tr:article/465857","doi":null,"is_oa":false,"landing_page_url":"http://dergipark.gov.tr/akil/issue/38244/465857","pdf_url":null,"source":{"id":"https://openalex.org/S4306401840","display_name":"DergiPark (Istanbul University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67581229","host_organization_name":"Istanbul University","host_organization_lineage":["https://openalex.org/I67581229"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"\\n Issue: 30\\n 410-428\\n \\n","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:dergipark.org.tr:article/465857","doi":null,"is_oa":false,"landing_page_url":"https://dergipark.org.tr/tr/pub/akil/issue/38244/465857","pdf_url":null,"source":{"id":"https://openalex.org/S4306401840","display_name":"DergiPark (Istanbul University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67581229","host_organization_name":"Istanbul University","host_organization_lineage":["https://openalex.org/I67581229"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.31123/akil.465857","doi":"https://doi.org/10.31123/akil.465857","is_oa":true,"landing_page_url":"https://doi.org/10.31123/akil.465857","pdf_url":"https://dergipark.org.tr/tr/download/article-file/626304","source":{"id":"https://openalex.org/S4210215199","display_name":"Akdeniz \u00dcniversitesi \u0130leti\u015fim Fak\u00fcltesi Dergisi","issn_l":"1304-3846","issn":["1304-3846","2619-9718"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["erih-plus","tr-dizin"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Akdeniz \u00dcniversitesi \u0130leti\u015fim Fak\u00fcltesi Dergisi","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2909488353.pdf","grobid_xml":"https://content.openalex.org/works/W2909488353.grobid-xml"},"referenced_works_count":3,"referenced_works":["https://openalex.org/W2019894798","https://openalex.org/W2169399557","https://openalex.org/W2171302293"],"related_works":["https://openalex.org/W7132054313","https://openalex.org/W4301028357","https://openalex.org/W7001518903","https://openalex.org/W3094427911","https://openalex.org/W2998240730","https://openalex.org/W2821086230","https://openalex.org/W4402685051","https://openalex.org/W7024658944","https://openalex.org/W4388718753","https://openalex.org/W4362589306"],"abstract_inverted_index":{"\u00d6rg\u00fctlerin":[0],"i\u00e7inde":[1],"bulunduklar\u0131":[2],"kriz":[3,48],"s\u00fcrecinde":[4],"sosyal":[5],"medya":[6],"\u00fczerinden":[7],"payda\u015flar\u0131":[8],"ile":[9,21,94,101],"ili\u015fkilerini":[10],"\u00e7ok":[11],"h\u0131zl\u0131":[12],"ve":[13,32,52,60,74,82,118],"ayn\u0131":[14],"zamanda":[15],"\u00f6rg\u00fct\u00fcn":[16,23,50],"me\u015frulu\u011funu":[17],"destekleyen":[18],"g\u00fcvenilir":[19],"mesajlar":[20],"s\u00fcrd\u00fcrmeleri":[22],"kurumsal":[24,79,115],"itibar\u0131n\u0131":[25],"zedeleyebilecek":[26],"hasarlardan":[27],"ka\u00e7\u0131nmak,":[28],"payda\u015flar\u0131n":[29],"g\u00fcvenini":[30],"korumak":[31],"\u00f6rg\u00fcte":[33],"ili\u015fkin":[34],"olumlu":[35],"davran\u0131\u015fsal":[36,83,119],"niyetlerini":[37],"devam":[38],"ettirmeleri":[39],"ad\u0131na":[40],"\u00f6nemlidir.":[41],"Bu":[42,64],"do\u011frultuda":[43],"bu":[44,66],"mesajlar\u0131n":[45],"yarat\u0131lmas\u0131":[46],"i\u00e7in":[47],"d\u00f6neminde":[49],"s\u00f6yledi\u011fi":[51],"yapt\u0131\u011f\u0131":[53],"olarak":[54],"tan\u0131mlanan":[55],"krize":[56,68,112],"yan\u0131t":[57,69,113],"stratejilerinin":[58,114],"i\u00e7eri\u011fi":[59],"etkisinin":[61],"ara\u015ft\u0131r\u0131lmas\u0131":[62],"gerekmektedir.":[63],"nedenle":[65],"\u00e7al\u0131\u015fma":[67],"stratejilerinden":[70],"\u00f6z\u00fcr,":[71],"ac\u0131y\u0131":[72,127],"payla\u015fma/anlay\u0131\u015f":[73],"bilgilendirici":[75],"stratejiler":[76],"aras\u0131nda":[77],"alg\u0131lanan":[78],"itibar,":[80,116],"g\u00fcven":[81,117],"niyet":[84,120],"a\u00e7\u0131s\u0131ndan":[85],"bir":[86],"farkl\u0131l\u0131k":[87],"yarat\u0131p":[88],"yaratmad\u0131\u011f\u0131n\u0131":[89],"incelemeyi":[90],"ama\u00e7lamaktad\u0131r.":[91],"Alan":[92],"ara\u015ft\u0131rmas\u0131":[93],"2016":[95],"y\u0131l\u0131":[96],"Ekim":[97],"ay\u0131nda":[98],"uygunluk":[99],"\u00f6rneklemi":[100],"Antalya\u2019daki":[102],"1080":[103],"Facebook":[104],"kullan\u0131c\u0131s\u0131":[105],"\u00f6\u011frenci":[106],"ara\u015ft\u0131rmaya":[107],"dahil":[108],"edilmi\u015ftir.":[109,133],"Ara\u015ft\u0131rman\u0131n":[110],"sonucunda,":[111],"\u00fczerindeki":[121],"etkisi":[122],"incelendi\u011finde":[123],"fark":[124],"yaratan":[125],"stratejinin":[126],"payla\u015fma":[128],"/anlay\u0131\u015f":[129],"stratejisi":[130],"oldu\u011fu":[131],"tespit":[132]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2019-01-25T00:00:00"}
