{"id":"https://openalex.org/W2908083403","doi":"https://doi.org/10.34276/1822-000-015-013","title":"\u0646\u0645\u0630\u062c\u0629 \u0627\u0644\u0639\u0644\u0627\u0642\u0629 \u0627\u0644\u0633\u0628\u0628\u064a\u0629 \u0628\u064a\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u062f\u0631\u0643\u0629 \u0648\u0642\u064a\u0645\u0629 \u0627\u0644\u0632\u0628\u0648\u0646 \u0628\u0645\u0627 \u064a\u0639\u0632\u0632 \u0631\u0636\u0627\u0647 \u0627\u062a\u062c\u0627\u0647 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 :, \u062f\u0631\u0627\u0633\u0629 \u0645\u064a\u062f\u0627\u0646\u064a\u0629 \u0644\u0639\u064a\u0646\u0629 \u0645\u0646 \u0632\u0628\u0627\u0626\u0646 \u0627\u0644\u0642\u0631\u0636 \u0627\u0644\u0634\u0639\u0628\u064a \u0627\u0644\u062c\u0632\u0627\u0626\u0631\u064a CPA","display_name":"\u0646\u0645\u0630\u062c\u0629 \u0627\u0644\u0639\u0644\u0627\u0642\u0629 \u0627\u0644\u0633\u0628\u0628\u064a\u0629 \u0628\u064a\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u062f\u0631\u0643\u0629 \u0648\u0642\u064a\u0645\u0629 \u0627\u0644\u0632\u0628\u0648\u0646 \u0628\u0645\u0627 \u064a\u0639\u0632\u0632 \u0631\u0636\u0627\u0647 \u0627\u062a\u062c\u0627\u0647 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 :, \u062f\u0631\u0627\u0633\u0629 \u0645\u064a\u062f\u0627\u0646\u064a\u0629 \u0644\u0639\u064a\u0646\u0629 \u0645\u0646 \u0632\u0628\u0627\u0626\u0646 \u0627\u0644\u0642\u0631\u0636 \u0627\u0644\u0634\u0639\u0628\u064a \u0627\u0644\u062c\u0632\u0627\u0626\u0631\u064a CPA","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2908083403","doi":"https://doi.org/10.34276/1822-000-015-013","mag":"2908083403"},"language":"ar","primary_location":{"id":"doi:10.34276/1822-000-015-013","doi":"https://doi.org/10.34276/1822-000-015-013","is_oa":false,"landing_page_url":"https://doi.org/10.34276/1822-000-015-013","pdf_url":null,"source":{"id":"https://openalex.org/S4306537450","display_name":"\u0645\u062c\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0648\u0627\u0644\u062a\u0646\u0645\u064a\u0629","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"\u0645\u062c\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0648\u0627\u0644\u062a\u0646\u0645\u064a\u0629","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5060526535","display_name":"\u0645\u0635\u0637\u0641\u0649 \u0637\u0648\u064a\u0637\u064a","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"\u0645\u0635\u0637\u0641\u0649 \u0637\u0648\u064a\u0637\u064a","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5047290476","display_name":"\u0628\u0648\u062f\u0627\u0648\u062f \u0628\u0648\u0645\u062f\u064a\u0646","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"\u0628\u0648\u062f\u0627\u0648\u062f \u0628\u0648\u0645\u062f\u064a\u0646","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.20247781,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"108","last_page":"108"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perceived-service-quality","display_name":"perceived service quality","score":0.9200000166893005},{"id":"https://openalex.org/keywords/customer-value","display_name":"customer value","score":0.972000002861023},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.984000027179718},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.6060000061988831},{"id":"https://openalex.org/keywords/causal-relationship","display_name":"causal relationship","score":0.48399999737739563},{"id":"https://openalex.org/keywords/microfinance","display_name":"microfinance","score":0.44999998807907104}],"concepts":[{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.2758450508117676}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.34276/1822-000-015-013","doi":"https://doi.org/10.34276/1822-000-015-013","is_oa":false,"landing_page_url":"https://doi.org/10.34276/1822-000-015-013","pdf_url":null,"source":{"id":"https://openalex.org/S4306537450","display_name":"\u0645\u062c\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0648\u0627\u0644\u062a\u0646\u0645\u064a\u0629","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"\u0645\u062c\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0648\u0627\u0644\u062a\u0646\u0645\u064a\u0629","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4411775567","https://openalex.org/W2944678415","https://openalex.org/W2948696843","https://openalex.org/W2944154609","https://openalex.org/W3177324999","https://openalex.org/W2938388918","https://openalex.org/W4206282490","https://openalex.org/W2970144623","https://openalex.org/W2492965506","https://openalex.org/W2943892653"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-09-25T08:18:29.962427","created_date":"2019-01-11T00:00:00"}
