{"id":"https://openalex.org/W2906831126","doi":"https://doi.org/10.1109/itme.2018.00071","title":"Service Quality Improvement of Hospital Reservation System Based on Text Sentiment Analysis","display_name":"Service Quality Improvement of Hospital Reservation System Based on Text Sentiment Analysis","publication_year":2018,"publication_date":"2018-10-01","ids":{"openalex":"https://openalex.org/W2906831126","doi":"https://doi.org/10.1109/itme.2018.00071","mag":"2906831126"},"language":"en","primary_location":{"id":"doi:10.1109/itme.2018.00071","doi":"https://doi.org/10.1109/itme.2018.00071","is_oa":false,"landing_page_url":"https://doi.org/10.1109/itme.2018.00071","pdf_url":null,"source":{"id":"https://openalex.org/S4306423808","display_name":"International Conference on Information Technology in Medicine and Education","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 9th International Conference on Information Technology in Medicine and Education (ITME)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101733605","display_name":"Ting Chia Liu","orcid":"https://orcid.org/0000-0003-0389-2553","observed_orcids":["https://orcid.org/0000-0003-0389-2553"]},"institutions":[{"id":"https://openalex.org/I59483232","display_name":"Shandong University of Finance and Economics","ror":"https://ror.org/02e2nnq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I59483232"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ting Liu","raw_affiliation_strings":["Intelligent nursing and big data engineering laboratory, Shandong University of Finance and Economics, Jinan, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Intelligent nursing and big data engineering laboratory, Shandong University of Finance and Economics, Jinan, China","institution_ids":["https://openalex.org/I59483232"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005252336","display_name":"Yanbo Ma","orcid":"https://orcid.org/0000-0002-4737-3352","observed_orcids":["https://orcid.org/0000-0002-4737-3352"]},"institutions":[{"id":"https://openalex.org/I59483232","display_name":"Shandong University of Finance and Economics","ror":"https://ror.org/02e2nnq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I59483232"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yanbo Ma","raw_affiliation_strings":["Intelligent nursing and big data engineering laboratory, Shandong University of Finance and Economics, Jinan, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Intelligent nursing and big data engineering laboratory, Shandong University of Finance and Economics, Jinan, China","institution_ids":["https://openalex.org/I59483232"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042579643","display_name":"Xiao Bo Yang","orcid":"https://orcid.org/0000-0002-1029-6840","observed_orcids":["https://orcid.org/0000-0002-1029-6840"]},"institutions":[{"id":"https://openalex.org/I59483232","display_name":"Shandong University of Finance and Economics","ror":"https://ror.org/02e2nnq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I59483232"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiao Yang","raw_affiliation_strings":["Intelligent nursing and big data engineering laboratory, Shandong University of Finance and Economics, Jinan, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Intelligent nursing and big data engineering laboratory, Shandong University of Finance and Economics, Jinan, China","institution_ids":["https://openalex.org/I59483232"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I59483232"],"apc_list":null,"apc_paid":null,"fwci":0.1769,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.40933838,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":95},"biblio":{"volume":"31","issue":null,"first_page":"289","last_page":"293"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.5,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.5,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.22660000622272491,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.1200999990105629,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality-improvement","display_name":"service quality improvement","score":0.8870000243186951},{"id":"https://openalex.org/keywords/text-sentiment-analysis","display_name":"text sentiment analysis","score":0.7990000247955322},{"id":"https://openalex.org/keywords/patient-reviews","display_name":"patient reviews","score":0.6029999852180481},{"id":"https://openalex.org/keywords/lda-topic-model","display_name":"LDA topic modeling","score":0.8019999861717224},{"id":"https://openalex.org/keywords/patient-dissatisfaction","display_name":"patient dissatisfaction","score":0.6809999942779541},{"id":"https://openalex.org/keywords/user-interface-design","display_name":"user interface design","score":0.7549999952316284},{"id":"https://openalex.org/keywords/online-medical-services","display_name":"online medical services","score":0.6489999890327454}],"concepts":[{"id":"https://openalex.org/C2777632111","wikidata":"https://www.wikidata.org/wiki/Q1937518","display_name":"Reservation","level":2,"score":0.8762296438217163},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.5870357155799866},{"id":"https://openalex.org/C2992685249","wikidata":"https://www.wikidata.org/wiki/Q1122556","display_name":"Reservation system","level":3,"score":0.5613627433776855},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5541269183158875},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5113226771354675},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5059227347373962},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.483022540807724},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.47649019956588745},{"id":"https://openalex.org/C2777019752","wikidata":"https://www.wikidata.org/wiki/Q1509084","display_name":"Hospital information system","level":3,"score":0.464290976524353},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4261091351509094},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.34132325649261475},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3041948676109314},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.18232768774032593},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1369759738445282},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.12842005491256714},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11902269721031189},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.11310258507728577},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/itme.2018.00071","doi":"https://doi.org/10.1109/itme.2018.00071","is_oa":false,"landing_page_url":"https://doi.org/10.1109/itme.2018.00071","pdf_url":null,"source":{"id":"https://openalex.org/S4306423808","display_name":"International Conference on Information Technology in Medicine and Education","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 9th International Conference on Information Technology in Medicine and Education (ITME)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","score":0.5683000087738037,"display_name":"Good health and well-being"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W2052452825","https://openalex.org/W2066485718","https://openalex.org/W2313798630","https://openalex.org/W2800670487"],"related_works":["https://openalex.org/W4392193437","https://openalex.org/W7000486315","https://openalex.org/W4367850830","https://openalex.org/W7161592669","https://openalex.org/W2408460594","https://openalex.org/W2365431004","https://openalex.org/W7202290763","https://openalex.org/W4392558052","https://openalex.org/W2387544314","https://openalex.org/W2750576168"],"abstract_inverted_index":{"In":[0],"response":[1],"to":[2,64,87,114,142,153],"the":[3,30,39,55,60,69,74,90,97,116,122,126,136,143,147,155,159],"call":[4],"for":[5],"national":[6],"Internet":[7],"medical":[8,105],"treatment,":[9],"a":[10,104],"large":[11],"number":[12],"of":[13,24,32,41,54,76,121,149,158],"registration":[14],"reservation":[15,56,70,137,161],"systems":[16],"have":[17],"appeared":[18],"in":[19,35,45,108],"major":[20],"hospitals.":[21],"The":[22,48],"emergence":[23],"hospital":[25,36,46,98,160],"appointment":[26,67,100],"system":[27,57,101,138],"greatly":[28],"alleviates":[29],"problem":[31,40],"\u201dregistration":[33],"difficulty\u201d":[34],"and":[37,43,51,80,134],"solves":[38],"crowding":[42],"inefficiencies":[44],"outpatients.":[47],"usability,":[49],"stability,":[50],"efficiency":[52],"nature":[53],"determines":[58],"whether":[59],"user":[61,77],"is":[62,85,139],"willing":[63],"make":[65],"an":[66,112],"with":[68,146],"system.":[71,123,162],"Therefore,":[72],"during":[73],"phase":[75],"interface":[78],"designing":[79],"business":[81],"process":[82],"designing,":[83],"it":[84],"necessary":[86],"fully":[88],"consider":[89],"user's":[91],"application":[92],"experience.":[93],"This":[94],"paper":[95],"takes":[96],"outpatient":[99],"developed":[102],"by":[103],"software":[106],"enterprises":[107],"Shandong":[109],"Province":[110],"as":[111,152],"example":[113],"analyze":[115],"back-end":[117],"review":[118],"text":[119],"data":[120],"Based":[124],"on":[125],"LDA":[127],"topic":[128],"model,":[129],"patients'":[130,144],"concerns":[131],"are":[132],"extracted,":[133],"then":[135],"improved":[140],"according":[141],"dissatisfaction":[145],"contents":[148],"concerns,":[150],"so":[151],"improve":[154],"service":[156],"quality":[157]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-11-05T12:25:35.769452","created_date":"2019-01-11T00:00:00"}