{"id":"https://openalex.org/W2906665731","doi":null,"title":"Student Perceptions of the Online Customer Experience: A Phenomenological Investigation of the Behavioral and Experiential Factors that Influence Online Student Retention","display_name":"Student Perceptions of the Online Customer Experience: A Phenomenological Investigation of the Behavioral and Experiential Factors that Influence Online Student Retention","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2906665731","mag":"2906665731"},"language":"en","primary_location":{"id":"pmh:oai:digitalcommons.liberty.edu:doctoral-3015","doi":null,"is_oa":false,"landing_page_url":"https://digitalcommons.liberty.edu/doctoral/1956","pdf_url":null,"source":{"id":"https://openalex.org/S4306400581","display_name":"Digital Commons (Liberty University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67789559","host_organization_name":"Liberty University","host_organization_lineage":["https://openalex.org/I67789559"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Doctoral Dissertations and Projects","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080687383","display_name":"William Foster Delaney","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"William Foster Delaney","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5080687383"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10162","display_name":"Online and Blended Learning","score":0.989300012588501,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10162","display_name":"Online and Blended Learning","score":0.989300012588501,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.007600000128149986,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10267","display_name":"Higher Education Research Studies","score":0.00139999995008111,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-customer-experience","display_name":"online customer experience","score":0.8299999833106995},{"id":"https://openalex.org/keywords/student-retention","display_name":"student retention","score":0.8980000019073486},{"id":"https://openalex.org/keywords/online-students","display_name":"online students","score":0.5730000138282776},{"id":"https://openalex.org/keywords/blended-learning","display_name":"blended learning","score":0.7639999985694885},{"id":"https://openalex.org/keywords/student-persistence","display_name":"student persistence","score":0.7599999904632568},{"id":"https://openalex.org/keywords/experiential-factors","display_name":"experiential factors","score":0.949999988079071},{"id":"https://openalex.org/keywords/behavioral-factors","display_name":"behavioral factors","score":0.9929999709129333},{"id":"https://openalex.org/keywords/higher-education","display_name":"higher education","score":0.628000020980835}],"concepts":[{"id":"https://openalex.org/C37228920","wikidata":"https://www.wikidata.org/wiki/Q1307600","display_name":"Experiential learning","level":2,"score":0.7115718126296997},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6745650768280029},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6355447769165039},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.45791712403297424},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.4483524560928345},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3552631735801697},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.330067902803421},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.13928669691085815},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:digitalcommons.liberty.edu:doctoral-3015","doi":null,"is_oa":false,"landing_page_url":"https://digitalcommons.liberty.edu/doctoral/1956","pdf_url":null,"source":{"id":"https://openalex.org/S4306400581","display_name":"Digital Commons (Liberty University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67789559","host_organization_name":"Liberty University","host_organization_lineage":["https://openalex.org/I67789559"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Doctoral Dissertations and Projects","raw_type":"text"},{"id":"mag:2906665731","doi":null,"is_oa":false,"landing_page_url":"https://digitalcommons.liberty.edu/cgi/viewcontent.cgi?article=3015&context=doctoral","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality education","score":0.8278999924659729,"id":"https://metadata.un.org/sdg/4"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":107,"referenced_works":["https://openalex.org/W7384426","https://openalex.org/W54101659","https://openalex.org/W56218459","https://openalex.org/W64963669","https://openalex.org/W95392410","https://openalex.org/W158044045","https://openalex.org/W257298140","https://openalex.org/W571860224","https://openalex.org/W658404757","https://openalex.org/W855850396","https://openalex.org/W1488533505","https://openalex.org/W1496533776","https://openalex.org/W1499440702","https://openalex.org/W1503614578","https://openalex.org/W1518844850","https://openalex.org/W1544658974","https://openalex.org/W1550674699","https://openalex.org/W1551198897","https://openalex.org/W1551234952","https://openalex.org/W1567243727","https://openalex.org/W1573607008","https://openalex.org/W1577379725","https://openalex.org/W1581286998","https://openalex.org/W1587843381","https://openalex.org/W1605824561","https://openalex.org/W1606362161","https://openalex.org/W1619310241","https://openalex.org/W1658908529","https://openalex.org/W1699247647","https://openalex.org/W1791587663","https://openalex.org/W1807885010","https://openalex.org/W1855283887","https://openalex.org/W1859502711","https://openalex.org/W1891908538","https://openalex.org/W1904520574","https://openalex.org/W1908084037","https://openalex.org/W1933605783","https://openalex.org/W1965322602","https://openalex.org/W1968520589","https://openalex.org/W1974590415","https://openalex.org/W1978990273","https://openalex.org/W1987789700","https://openalex.org/W1990044698","https://openalex.org/W1993996398","https://openalex.org/W2009520379","https://openalex.org/W2014048205","https://openalex.org/W2023972306","https://openalex.org/W2026368098","https://openalex.org/W2035883496","https://openalex.org/W2046564667","https://openalex.org/W2048864164","https://openalex.org/W2053383659","https://openalex.org/W2055344393","https://openalex.org/W2056330418","https://openalex.org/W2060620220","https://openalex.org/W2062514218","https://openalex.org/W2066263724","https://openalex.org/W2069557811","https://openalex.org/W2085606175","https://openalex.org/W2091127937","https://openalex.org/W2091847390","https://openalex.org/W2095743576","https://openalex.org/W2096033973","https://openalex.org/W2100167600","https://openalex.org/W2100379340","https://openalex.org/W2104357911","https://openalex.org/W2109484423","https://openalex.org/W2112420040","https://openalex.org/W2118473614","https://openalex.org/W2121060951","https://openalex.org/W2121918274","https://openalex.org/W2122724072","https://openalex.org/W2124096951","https://openalex.org/W2126323206","https://openalex.org/W2126512988","https://openalex.org/W2144399202","https://openalex.org/W2147307034","https://openalex.org/W2155242854","https://openalex.org/W2159429340","https://openalex.org/W2165023741","https://openalex.org/W2182070686","https://openalex.org/W2192895066","https://openalex.org/W2274460763","https://openalex.org/W2313577633","https://openalex.org/W2326370288","https://openalex.org/W2336314092","https://openalex.org/W2338235604","https://openalex.org/W2345498924","https://openalex.org/W2396339611","https://openalex.org/W2498158618","https://openalex.org/W2508102886","https://openalex.org/W2523737084","https://openalex.org/W2546665280","https://openalex.org/W2567037543","https://openalex.org/W2583598260","https://openalex.org/W2611003613","https://openalex.org/W2623148872","https://openalex.org/W2732672235","https://openalex.org/W2747969802","https://openalex.org/W2777803356","https://openalex.org/W2894382628","https://openalex.org/W2992118571","https://openalex.org/W3149395617","https://openalex.org/W3151727758","https://openalex.org/W3162666196","https://openalex.org/W4417107271","https://openalex.org/W7138895686"],"related_works":["https://openalex.org/W7032790573","https://openalex.org/W2260034441","https://openalex.org/W2139304197","https://openalex.org/W1598235329","https://openalex.org/W2158924008","https://openalex.org/W2970200595","https://openalex.org/W1804332900","https://openalex.org/W6983517308","https://openalex.org/W2064638022","https://openalex.org/W4320148215"],"abstract_inverted_index":{"The":[0,41],"acquisition":[1],"of":[2,23,48],"the":[3,11,19,21,24,34,46,49,57,65],"accounts":[4],"blended":[5,35,50,58],"and":[6,30,36,51,59],"online":[7,37,52,60,66],"students":[8],"experienced":[9],"formed":[10],"foundation":[12],"for":[13],"this":[14],"phenomenological":[15,25,42],"investigation.":[16],"Emanating":[17],"from":[18],"foundation,":[20],"findings":[22],"investigation":[26,43],"suggested":[27],"both":[28],"experiential":[29],"behavioral":[31],"factors":[32],"influenced":[33],"students\u2019":[38,53,61],"customer":[39],"experience.":[40],"concluded":[44],"that":[45],"mechanics":[47],"customer,":[54],"experience":[55],"effected":[56],"persistence":[62],"to":[63],"complete":[64],"program.":[67]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2019-01-01T00:00:00"}