{"id":"https://openalex.org/W2905452020","doi":"https://doi.org/10.4324/9781315513171-5","title":"Evidence from India","display_name":"Evidence from India","publication_year":2017,"publication_date":"2017-07-06","ids":{"openalex":"https://openalex.org/W2905452020","doi":"https://doi.org/10.4324/9781315513171-5","mag":"2905452020"},"language":"en","primary_location":{"id":"doi:10.4324/9781315513171-5","doi":"https://doi.org/10.4324/9781315513171-5","is_oa":false,"landing_page_url":"https://doi.org/10.4324/9781315513171-5","pdf_url":null,"source":{"id":"https://openalex.org/S4306463855","display_name":"Routledge eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Human Resource Management and the Global Financial Crisis","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4242539686","display_name":"Human Resource Management and the Global Financial Crisis"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108813058","display_name":"Ashish Malik","orcid":"https://orcid.org/0000-0002-2185-7674","observed_orcids":["https://orcid.org/0000-0002-2185-7674"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Ashish Malik","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5108813058"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":12.1756,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.98565093,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"65","last_page":"121"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13163","display_name":"Organizational Learning and Leadership","score":0.8076000213623047,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13163","display_name":"Organizational Learning and Leadership","score":0.8076000213623047,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11994","display_name":"Human Resource Development and Performance Evaluation","score":0.06620000302791595,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.05180000141263008,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/2008-financial-crisis","display_name":"2008 financial crisis","score":0.8069999814033508},{"id":"https://openalex.org/keywords/it-industry","display_name":"IT industry","score":0.781000018119812},{"id":"https://openalex.org/keywords/business-process-outsourcing","display_name":"business process outsourcing","score":0.8149999976158142},{"id":"https://openalex.org/keywords/knowledge-process-outsourcing","display_name":"knowledge process outsourcing","score":0.9800000190734863},{"id":"https://openalex.org/keywords/employee-training","display_name":"employee training","score":0.7730000019073486},{"id":"https://openalex.org/keywords/quality-management-systems","display_name":"quality management systems","score":0.8799999952316284},{"id":"https://openalex.org/keywords/learning-goal-orientation","display_name":"learning orientation","score":0.9950000047683716},{"id":"https://openalex.org/keywords/market-orientation","display_name":"market orientation","score":0.9990000128746033},{"id":"https://openalex.org/keywords/indian-it-firms","display_name":"Indian IT firms","score":0.7900000214576721}],"concepts":[{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.37696129083633423}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4324/9781315513171-5","doi":"https://doi.org/10.4324/9781315513171-5","is_oa":false,"landing_page_url":"https://doi.org/10.4324/9781315513171-5","pdf_url":null,"source":{"id":"https://openalex.org/S4306463855","display_name":"Routledge eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Human Resource Management and the Global Financial Crisis","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.6452000141143799,"id":"https://metadata.un.org/sdg/8"},{"display_name":"Industry, innovation and infrastructure","score":0.5378999710083008,"id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":188,"referenced_works":["https://openalex.org/W34813910","https://openalex.org/W311068379","https://openalex.org/W381664223","https://openalex.org/W607032178","https://openalex.org/W787346739","https://openalex.org/W844680223","https://openalex.org/W1487255641","https://openalex.org/W1489320201","https://openalex.org/W1489934507","https://openalex.org/W1495092630","https://openalex.org/W1497075200","https://openalex.org/W1502131512","https://openalex.org/W1502479469","https://openalex.org/W1531225860","https://openalex.org/W1535803599","https://openalex.org/W1550693638","https://openalex.org/W1552374861","https://openalex.org/W1555547014","https://openalex.org/W1571962381","https://openalex.org/W1580449292","https://openalex.org/W1582471836","https://openalex.org/W1586125257","https://openalex.org/W1600813649","https://openalex.org/W1623570691","https://openalex.org/W1638292312","https://openalex.org/W1797139074","https://openalex.org/W1816973178","https://openalex.org/W1820383004","https://openalex.org/W1827495041","https://openalex.org/W1835435819","https://openalex.org/W1851476865","https://openalex.org/W1902419318","https://openalex.org/W1921526426","https://openalex.org/W1962346517","https://openalex.org/W1964703660","https://openalex.org/W1965456678","https://openalex.org/W1966843838","https://openalex.org/W1968384976","https://openalex.org/W1970874363","https://openalex.org/W1971459314","https://openalex.org/W1977343123","https://openalex.org/W1982972636","https://openalex.org/W1983179082","https://openalex.org/W1983920315","https://openalex.org/W1984205634","https://openalex.org/W1984697813","https://openalex.org/W1986060539","https://openalex.org/W1987319415","https://openalex.org/W1988030474","https://openalex.org/W1988448057","https://openalex.org/W1988546601","https://openalex.org/W1991128340","https://openalex.org/W1993622926","https://openalex.org/W2001578580","https://openalex.org/W2004077753","https://openalex.org/W2006234391","https://openalex.org/W2008018630","https://openalex.org/W2009520889","https://openalex.org/W2009874114","https://openalex.org/W2010235856","https://openalex.org/W2010887308","https://openalex.org/W2012242842","https://openalex.org/W2012984671","https://openalex.org/W2014564980","https://openalex.org/W2015341674","https://openalex.org/W2021609661","https://openalex.org/W2022078352","https://openalex.org/W2026449941","https://openalex.org/W2033254534","https://openalex.org/W2034586885","https://openalex.org/W2037102485","https://openalex.org/W2038275061","https://openalex.org/W2044429745","https://openalex.org/W2047983939","https://openalex.org/W2051754409","https://openalex.org/W2053163662","https://openalex.org/W2055075786","https://openalex.org/W2061316418","https://openalex.org/W2064134968","https://openalex.org/W2065601052","https://openalex.org/W2066578681","https://openalex.org/W2066593412","https://openalex.org/W2070460651","https://openalex.org/W2070492332","https://openalex.org/W2074423093","https://openalex.org/W2076329518","https://openalex.org/W2078205970","https://openalex.org/W2081239273","https://openalex.org/W2087598661","https://openalex.org/W2087877737","https://openalex.org/W2087964979","https://openalex.org/W2088435028","https://openalex.org/W2088642461","https://openalex.org/W2091041599","https://openalex.org/W2091394137","https://openalex.org/W2091653133","https://openalex.org/W2094095348","https://openalex.org/W2098159988","https://openalex.org/W2099663772","https://openalex.org/W2101085909","https://openalex.org/W2105535935","https://openalex.org/W2107055383","https://openalex.org/W2107729441","https://openalex.org/W2109006271","https://openalex.org/W2113971173","https://openalex.org/W2115371621","https://openalex.org/W2116168885","https://openalex.org/W2118465397","https://openalex.org/W2119060265","https://openalex.org/W2123343520","https://openalex.org/W2125696969","https://openalex.org/W2126792980","https://openalex.org/W2128657658","https://openalex.org/W2140155984","https://openalex.org/W2140358882","https://openalex.org/W2142780261","https://openalex.org/W2143293801","https://openalex.org/W2144242878","https://openalex.org/W2144470805","https://openalex.org/W2145224695","https://openalex.org/W2147117741","https://openalex.org/W2147534591","https://openalex.org/W2151689550","https://openalex.org/W2154851111","https://openalex.org/W2157441223","https://openalex.org/W2158839920","https://openalex.org/W2159304102","https://openalex.org/W2159407670","https://openalex.org/W2160954414","https://openalex.org/W2161422084","https://openalex.org/W2162134907","https://openalex.org/W2162373704","https://openalex.org/W2164426272","https://openalex.org/W2165758717","https://openalex.org/W2166283961","https://openalex.org/W2168682920","https://openalex.org/W2171667688","https://openalex.org/W2178780037","https://openalex.org/W2183460972","https://openalex.org/W2215642433","https://openalex.org/W2240917798","https://openalex.org/W2242130285","https://openalex.org/W2281528595","https://openalex.org/W2312485651","https://openalex.org/W2314428708","https://openalex.org/W2335581950","https://openalex.org/W2347109651","https://openalex.org/W2417954757","https://openalex.org/W2471501303","https://openalex.org/W2509450756","https://openalex.org/W2535490886","https://openalex.org/W2547160503","https://openalex.org/W2548943833","https://openalex.org/W2602203409","https://openalex.org/W2607154958","https://openalex.org/W2744441214","https://openalex.org/W2744940739","https://openalex.org/W2752617332","https://openalex.org/W2781550001","https://openalex.org/W2801840425","https://openalex.org/W2803723377","https://openalex.org/W2810932621","https://openalex.org/W2811324940","https://openalex.org/W2814838305","https://openalex.org/W2885987092","https://openalex.org/W2891485059","https://openalex.org/W2891593011","https://openalex.org/W2994756033","https://openalex.org/W3015812744","https://openalex.org/W3020233758","https://openalex.org/W3021438772","https://openalex.org/W3023689542","https://openalex.org/W3024358929","https://openalex.org/W3094016857","https://openalex.org/W3121246665","https://openalex.org/W3121278452","https://openalex.org/W3121394409","https://openalex.org/W3122705141","https://openalex.org/W3122743083","https://openalex.org/W3122774357","https://openalex.org/W3123052676","https://openalex.org/W3123974754","https://openalex.org/W3124131699","https://openalex.org/W3124605289","https://openalex.org/W3124844774","https://openalex.org/W3125532899","https://openalex.org/W4255375128","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W6996744967","https://openalex.org/W2068195908","https://openalex.org/W7064850774","https://openalex.org/W4387426788","https://openalex.org/W2487981257","https://openalex.org/W2811471798","https://openalex.org/W2967419564","https://openalex.org/W1980860724","https://openalex.org/W2924438343","https://openalex.org/W2308792673"],"abstract_inverted_index":{"Focusing":[0],"on":[1],"the":[2,17,36,52,103,109,141],"Information":[3],"Technology":[4],"(IT)":[5],"industry":[6],"\u2013":[7],"a":[8,60,70,80,93,116,144],"sector":[9],"that":[10,46],"was":[11],"affected":[12],"globally":[13],"during":[14],"and":[15,84,86,90,111,131,151],"after":[16],"Global":[18],"Financial":[19],"Crisis":[20],"(GFC),":[21],"this":[22],"chapter":[23,40,100],"provides":[24],"qualitative":[25],"evidence":[26],"from":[27],"in-depth":[28,48],"analysis":[29],"of":[30,51,106,113,127,143],"four":[31,44],"IT":[32,73,82],"firms":[33],"operating":[34],"in":[35,43,115,133],"Indian":[37],"market.":[38],"This":[39],"is":[41],"organised":[42],"sub-sections":[45],"represent":[47],"within-case":[49],"analyses":[50,102],"case":[53],"study":[54],"organisations.":[55],"They":[56],"are:":[57],"Organisation":[58,68,78,91],"A,":[59],"very":[61,71],"large":[62,72,81],"business":[63],"process":[64],"outsourcing":[65,97],"(BPS)":[66],"firm;":[67,77,89],"B,":[69],"software":[74],"service":[75,148],"(ITSS)":[76],"C,":[79],"product":[83],"research":[85],"development":[87,142],"(ITPRD)":[88],"D,":[92],"medium-sized":[94],"knowledge":[95],"processes":[96],"(KPO).":[98],"The":[99],"also":[101],"specific":[104],"impact":[105],"factors":[107],"affecting":[108],"nature":[110],"extent":[112],"training":[114],"post-GFC":[117],"era.":[118],"Quality":[119],"management":[120],"systems":[121],"(QMS)":[122],"works":[123],"as":[124],"an":[125],"antecedent":[126],"learning":[128],"orientation":[129,136],"(LO)":[130],"helps":[132],"developing":[134],"market":[135],"(MO),":[137],"because":[138],"it":[139],"enables":[140],"metrics-driven":[145],"language":[146],"for":[147],"definition,":[149],"design":[150],"delivery.":[152]},"counts_by_year":[{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":4},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":4},{"year":2014,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2018-12-22T00:00:00"}
