{"id":"https://openalex.org/W2904837476","doi":"https://doi.org/10.24052/jbrmr/v13is02/art-08","title":"Hypermarket customer loyalty: product attributes and image mediated by value and customer satisfaction","display_name":"Hypermarket customer loyalty: product attributes and image mediated by value and customer satisfaction","publication_year":2018,"publication_date":"2018-12-06","ids":{"openalex":"https://openalex.org/W2904837476","doi":"https://doi.org/10.24052/jbrmr/v13is02/art-08","mag":"2904837476"},"language":"en","primary_location":{"id":"doi:10.24052/jbrmr/v13is02/art-08","doi":"https://doi.org/10.24052/jbrmr/v13is02/art-08","is_oa":true,"landing_page_url":"https://doi.org/10.24052/jbrmr/v13is02/art-08","pdf_url":"http://jbrmr.com/cdn/article_file/2018-12-07-11-27-13-AM.pdf","source":{"id":"https://openalex.org/S4306515389","display_name":"Journal of Business & Retail Management Research","issn_l":"1751-8202","issn":["1751-8202","2056-6271"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["anvur-scientific","poland-20"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business &amp; Retail Management Research","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"http://jbrmr.com/cdn/article_file/2018-12-07-11-27-13-AM.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5069139544","display_name":"Astrid Puspaningrum","orcid":"https://orcid.org/0000-0002-7578-1919","observed_orcids":["https://orcid.org/0000-0002-7578-1919"]},"institutions":[{"id":"https://openalex.org/I177055848","display_name":"University of Brawijaya","ror":"https://ror.org/01wk3d929","country_code":"ID","type":"education","lineage":["https://openalex.org/I177055848"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Astrid Puspaningrum","raw_affiliation_strings":["Brawijaya University, Economics and Business Faculty Malang, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Brawijaya University, Economics and Business Faculty Malang, Indonesia","institution_ids":["https://openalex.org/I177055848"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5069139544"],"corresponding_institution_ids":["https://openalex.org/I177055848"],"apc_list":null,"apc_paid":null,"fwci":1.055,"has_fulltext":true,"cited_by_count":14,"citation_normalized_percentile":{"value":0.8579298,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"13","issue":"02","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8560000061988831,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8560000061988831,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.10970000177621841,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.0272000003606081,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9409999847412109},{"id":"https://openalex.org/keywords/hypermarkets","display_name":"hypermarkets","score":0.9570000171661377},{"id":"https://openalex.org/keywords/product-attributes","display_name":"product attributes","score":0.9909999966621399},{"id":"https://openalex.org/keywords/store-image","display_name":"store image","score":0.753000020980835},{"id":"https://openalex.org/keywords/customer-value","display_name":"customer value","score":0.8289999961853027},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.8339999914169312},{"id":"https://openalex.org/keywords/retail-consumers","display_name":"retail consumers","score":0.46700000762939453},{"id":"https://openalex.org/keywords/malang","display_name":"Malang","score":0.6620000004768372}],"concepts":[{"id":"https://openalex.org/C56084127","wikidata":"https://www.wikidata.org/wiki/Q750656","display_name":"Hypermarket","level":2,"score":0.8857040405273438},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.7771421670913696},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6813893914222717},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6611868143081665},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6461390852928162},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.6085474491119385},{"id":"https://openalex.org/C77197577","wikidata":"https://www.wikidata.org/wiki/Q17009646","display_name":"Customer delight","level":5,"score":0.5720612406730652},{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.5575451254844666},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5133899450302124},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.43255138397216797},{"id":"https://openalex.org/C53100981","wikidata":"https://www.wikidata.org/wiki/Q5196454","display_name":"Customer equity","level":5,"score":0.4259181618690491},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4195864200592041},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3933497667312622},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.26600444316864014},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.2074098289012909},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.08686855435371399},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.06181219220161438},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.24052/jbrmr/v13is02/art-08","doi":"https://doi.org/10.24052/jbrmr/v13is02/art-08","is_oa":true,"landing_page_url":"https://doi.org/10.24052/jbrmr/v13is02/art-08","pdf_url":"http://jbrmr.com/cdn/article_file/2018-12-07-11-27-13-AM.pdf","source":{"id":"https://openalex.org/S4306515389","display_name":"Journal of Business & Retail Management Research","issn_l":"1751-8202","issn":["1751-8202","2056-6271"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["anvur-scientific","poland-20"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business &amp; Retail Management Research","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.24052/jbrmr/v13is02/art-08","doi":"https://doi.org/10.24052/jbrmr/v13is02/art-08","is_oa":true,"landing_page_url":"https://doi.org/10.24052/jbrmr/v13is02/art-08","pdf_url":"http://jbrmr.com/cdn/article_file/2018-12-07-11-27-13-AM.pdf","source":{"id":"https://openalex.org/S4306515389","display_name":"Journal of Business & Retail Management Research","issn_l":"1751-8202","issn":["1751-8202","2056-6271"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["anvur-scientific","poland-20"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business &amp; Retail Management Research","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2904837476.pdf","grobid_xml":"https://content.openalex.org/works/W2904837476.grobid-xml"},"referenced_works_count":29,"referenced_works":["https://openalex.org/W62454032","https://openalex.org/W121806351","https://openalex.org/W170004642","https://openalex.org/W637425847","https://openalex.org/W1509697917","https://openalex.org/W1518810387","https://openalex.org/W1602112707","https://openalex.org/W1979633490","https://openalex.org/W1986440703","https://openalex.org/W1987607081","https://openalex.org/W1991218014","https://openalex.org/W1995317092","https://openalex.org/W2001916972","https://openalex.org/W2010427130","https://openalex.org/W2019798291","https://openalex.org/W2063821546","https://openalex.org/W2065974524","https://openalex.org/W2114354501","https://openalex.org/W2115364298","https://openalex.org/W2154682426","https://openalex.org/W2179150650","https://openalex.org/W2323095698","https://openalex.org/W3022445158","https://openalex.org/W3121569770","https://openalex.org/W3122585423","https://openalex.org/W4212879685","https://openalex.org/W4243815928","https://openalex.org/W4302069040","https://openalex.org/W4383875595"],"related_works":["https://openalex.org/W2282404217","https://openalex.org/W2418766252","https://openalex.org/W4399531226","https://openalex.org/W2185861282","https://openalex.org/W2588713821","https://openalex.org/W2808074473","https://openalex.org/W103183968","https://openalex.org/W2347874068","https://openalex.org/W210721112","https://openalex.org/W2982535503"],"abstract_inverted_index":{"The":[0],"purpose":[1],"of":[2,9,87,116,143,159,163,182],"this":[3],"research":[4,23],"to":[5,113,121],"analyze":[6],"the":[7,27,85,94,107,114,122,126,131,135,140,146,160,164,179],"effect":[8,162,181],"product":[10,81,183],"attributes":[11,82,119,184],"and":[12,20,37,118,151,171],"image":[13,95,105,165],"on":[14,26,166,185],"customer":[15,21,99,152,167,169,172,186],"loyalty":[16,86,100,144],"mediated":[17],"by":[18,40,60],"value":[19,150,170],"satisfaction.This":[22],"was":[24,50],"conducted":[25],"existing":[28],"hypermarket":[29,88,104],"customers":[30,89,136],"in":[31,90,111,130],"Malang":[32,91],"City,":[33,92],"namely,":[34],"Carrefour,":[35],"Giant":[36],"Sun":[38],"hypermat":[39],"using":[41,52,61],"sample":[42],"size":[43],"as":[44,46,155,175],"many":[45],"120":[47],"respondents.Sampling":[48],"technique":[49],"done":[51],"Convenience":[53],"sampling":[54],"technique.The":[55],"collected":[56],"data":[57],"were":[58],"analyzed":[59],"Structural":[62],"Equation":[63],"Model":[64],"(SEM)":[65],"with":[66,125],"a":[67,156],"variance":[68],"based":[69],"or":[70],"component-based":[71],"approach":[72],"involving":[73],"Partial":[74],"Least":[75],"Square":[76],"(PLS).The":[77],"results":[78],"showed":[79],"that":[80,103,128],"directly":[83],"affect":[84,98],"while":[93],"does":[96],"not":[97,138],"directly.This":[101],"indicates":[102],"concerning":[106],"price":[108],"offered":[109],"is":[110],"accordance":[112],"quality":[115],"goods":[117,124],"attached":[120],"same":[123,141],"conditions":[127],"exist":[129],"supermarket.This":[132],"what":[133],"makes":[134],"do":[137],"have":[139],"level":[142],"regarding":[145],"imaging":[147],"activity":[148],"done.Customer":[149],"satisfaction":[153,173],"serve":[154,174],"complete":[157],"mediation":[158,177],"indirect":[161,180],"loyalty.However,":[168],"partial":[176],"from":[178],"loyalty.":[187]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2018-12-22T00:00:00"}
