{"id":"https://openalex.org/W2904285679","doi":"https://doi.org/10.1111/j.2517-6161.1952.tb00112.x","title":"A Study of Queues and Appointment Systems in Hospital Out-Patient Departments, with Special Reference to Waiting-Times","display_name":"A Study of Queues and Appointment Systems in Hospital Out-Patient Departments, with Special Reference to Waiting-Times","publication_year":1952,"publication_date":"1952-07-01","ids":{"openalex":"https://openalex.org/W2904285679","doi":"https://doi.org/10.1111/j.2517-6161.1952.tb00112.x","mag":"2904285679"},"language":"en","primary_location":{"id":"doi:10.1111/j.2517-6161.1952.tb00112.x","doi":"https://doi.org/10.1111/j.2517-6161.1952.tb00112.x","is_oa":false,"landing_page_url":"https://doi.org/10.1111/j.2517-6161.1952.tb00112.x","pdf_url":null,"source":{"id":"https://openalex.org/S145009937","display_name":"Journal of the Royal Statistical Society Series B (Statistical Methodology)","issn_l":"1369-7412","issn":["1369-7412","1467-9868"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","dongbi-a","doyens","jufo-3","ki-jl-1","norway-2","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the Royal Statistical Society Series B: Statistical Methodology","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102184639","display_name":"Norman T. J. Bailey","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I241749","display_name":"University of Cambridge","ror":"https://ror.org/013meh722","country_code":"GB","type":"education","lineage":["https://openalex.org/I241749"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Norman T. J. Bailey","raw_affiliation_strings":["Department of Human Ecology, University of Cambridge"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Human Ecology, University of Cambridge","institution_ids":["https://openalex.org/I241749"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5102184639"],"corresponding_institution_ids":["https://openalex.org/I241749"],"apc_list":{"value":2621,"currency":"GBP","value_usd":3456},"apc_paid":null,"fwci":1.5296,"has_fulltext":false,"cited_by_count":438,"citation_normalized_percentile":{"value":0.81882353,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"14","issue":"2","first_page":"185","last_page":"199"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9800000190734863,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9800000190734863,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.019200000911951065,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11095","display_name":"Emergency and Acute Care Studies","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/2711","display_name":"Emergency Medicine"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/queueing-theory","display_name":"queueing theory","score":0.8510000109672546},{"id":"https://openalex.org/keywords/outpatient-clinics","display_name":"outpatient clinics","score":0.781000018119812},{"id":"https://openalex.org/keywords/appointment-system","display_name":"appointment system","score":0.7929999828338623},{"id":"https://openalex.org/keywords/patient-waiting-time","display_name":"patient waiting time","score":0.8930000066757202},{"id":"https://openalex.org/keywords/consultation-time","display_name":"consultation time","score":0.765999972820282},{"id":"https://openalex.org/keywords/queue-length-distribution","display_name":"queue length distribution","score":0.7850000262260437}],"concepts":[{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.6399663686752319},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.5580819249153137},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.49750569462776184},{"id":"https://openalex.org/C2778067643","wikidata":"https://www.wikidata.org/wiki/Q166507","display_name":"Interval (graph theory)","level":2,"score":0.47172918915748596},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.43638935685157776},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.4363555908203125},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.4227715730667114},{"id":"https://openalex.org/C2986422491","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing system","level":3,"score":0.415093332529068},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.30565667152404785},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1352502405643463},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.08274722099304199},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.07214662432670593},{"id":"https://openalex.org/C114614502","wikidata":"https://www.wikidata.org/wiki/Q76592","display_name":"Combinatorics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1111/j.2517-6161.1952.tb00112.x","doi":"https://doi.org/10.1111/j.2517-6161.1952.tb00112.x","is_oa":false,"landing_page_url":"https://doi.org/10.1111/j.2517-6161.1952.tb00112.x","pdf_url":null,"source":{"id":"https://openalex.org/S145009937","display_name":"Journal of the Royal Statistical Society Series B (Statistical Methodology)","issn_l":"1369-7412","issn":["1369-7412","1467-9868"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","dongbi-a","doyens","jufo-3","ki-jl-1","norway-2","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the Royal Statistical Society Series B: Statistical Methodology","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W2009054375","https://openalex.org/W2088545723","https://openalex.org/W2905199852"],"related_works":["https://openalex.org/W2904967642","https://openalex.org/W1867634303","https://openalex.org/W3029619633","https://openalex.org/W160150693","https://openalex.org/W2965174404","https://openalex.org/W231821053","https://openalex.org/W2131398453","https://openalex.org/W2067406374","https://openalex.org/W1987029515","https://openalex.org/W2073803848"],"abstract_inverted_index":{"Summary":[0],"An":[1],"investigation,":[2],"based":[3],"on":[4],"the":[5,14,30,37,46,67,76,86,102,106,111,120,123,128,131,140],"use":[6],"of":[7,16,66,75,117,125,133,139],"random":[8],"numbers,":[9],"has":[10,26],"been":[11,27],"made":[12],"into":[13],"kind":[15],"queueing":[17],"process":[18],"occurring":[19],"in":[20,57,119],"hospital":[21],"out-patient":[22],"departments.":[23],"Special":[24],"attention":[25],"paid":[28],"to":[29,36,69,92,101],"patients\u2019":[31,77],"waiting":[32,44,78],"time":[33,38,79],"and":[34,130],"also":[35,144],"which":[39],"a":[40,72],"consultant":[41,107],"may":[42,80],"waste":[43],"for":[45],"next":[47],"patient.":[48],"As":[49],"compared":[50],"with":[51],"many":[52],"appointment":[53,121],"systems":[54],"at":[55,96],"present":[56],"use,":[58],"it":[59],"is":[60,91,143],"concluded":[61],"that":[62],"by":[63],"suitable":[64],"choice":[65],"system":[68],"be":[70,81],"adopted":[71],"substantial":[73],"amount":[74],"eliminated":[82],"without":[83],"appreciably":[84],"affecting":[85],"consultant.":[87],"A":[88],"recommended":[89],"procedure":[90],"give":[93],"patients":[94,126],"appointments":[95],"regular":[97],"intervals,":[98],"each":[99],"equal":[100],"average":[103],"consultation":[104],"time;":[105],"commencing":[108],"work":[109],"when":[110],"second":[112],"patient":[113],"arrives.":[114],"The":[115,137],"effect":[116],"variations":[118],"interval,":[122],"number":[124],"attending":[127],"clinics,":[129],"distribution":[132],"queue-size":[134],"are":[135],"discussed.":[136],"precision":[138],"results":[141],"obtained":[142],"considered.":[145]},"counts_by_year":[{"year":2026,"cited_by_count":9},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":15},{"year":2023,"cited_by_count":12},{"year":2022,"cited_by_count":19},{"year":2021,"cited_by_count":20},{"year":2020,"cited_by_count":16},{"year":2019,"cited_by_count":16},{"year":2018,"cited_by_count":21},{"year":2017,"cited_by_count":23},{"year":2016,"cited_by_count":19},{"year":2015,"cited_by_count":20},{"year":2014,"cited_by_count":38},{"year":2013,"cited_by_count":22},{"year":2012,"cited_by_count":18}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2018-12-22T00:00:00"}
