{"id":"https://openalex.org/W2901996572","doi":"https://doi.org/10.15358/2511-8676-2018-4-6","title":"Value Propositions in Service Systems Enabled by Digital Technology: A Field Based Design Science Approach","display_name":"Value Propositions in Service Systems Enabled by Digital Technology: A Field Based Design Science Approach","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2901996572","doi":"https://doi.org/10.15358/2511-8676-2018-4-6","mag":"2901996572"},"language":"en","primary_location":{"id":"doi:10.15358/2511-8676-2018-4-6","doi":"https://doi.org/10.15358/2511-8676-2018-4-6","is_oa":true,"landing_page_url":"https://doi.org/10.15358/2511-8676-2018-4-6","pdf_url":null,"source":{"id":"https://openalex.org/S4210181162","display_name":"Journal of Service Management Research","issn_l":"2511-8676","issn":["2511-8676"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319939","host_organization_name":"Nomos","host_organization_lineage":["https://openalex.org/P4310319939"],"host_organization_lineage_names":["Nomos"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Management Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.15358/2511-8676-2018-4-6","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5087614850","display_name":"Stefan Michael Genennig","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Stefan Michael Genennig","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025484338","display_name":"Angela Roth","orcid":"https://orcid.org/0000-0002-6097-0119","observed_orcids":["https://orcid.org/0000-0002-6097-0119"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Angela Roth","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091042067","display_name":"Julia M. Jonas","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Julia M. Jonas","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5113509650","display_name":"Kathrin M. M\u00f6slein","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Kathrin M. Moslein","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.3417,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.88153727,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":"2","issue":"4","first_page":"6","last_page":"21"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9746000170707703,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9746000170707703,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.018200000748038292,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13151","display_name":"Business Strategies and Innovation","score":0.00559999980032444,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/value-proposition","display_name":"value proposition","score":0.9779999852180481},{"id":"https://openalex.org/keywords/service-systems","display_name":"service systems","score":0.9710000157356262},{"id":"https://openalex.org/keywords/digital-technologies","display_name":"digital technologies","score":0.9610000252723694},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"digital transformation","score":0.9750000238418579},{"id":"https://openalex.org/keywords/disruptive-innovation","display_name":"disruptive innovation","score":0.7519999742507935},{"id":"https://openalex.org/keywords/service-design","display_name":"service design","score":0.9610000252723694},{"id":"https://openalex.org/keywords/design-science","display_name":"design science","score":0.38100001215934753}],"concepts":[{"id":"https://openalex.org/C68991459","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value proposition","level":2,"score":0.8565018177032471},{"id":"https://openalex.org/C2779308522","wikidata":"https://www.wikidata.org/wiki/Q843958","display_name":"Digitization","level":2,"score":0.7409622669219971},{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.6639240980148315},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5753138065338135},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5687367916107178},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5661537051200867},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5205727219581604},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.49137941002845764},{"id":"https://openalex.org/C147239956","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Business value","level":3,"score":0.47990095615386963},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4776386320590973},{"id":"https://openalex.org/C2777655877","wikidata":"https://www.wikidata.org/wiki/Q3475740","display_name":"Design science research","level":3,"score":0.474382221698761},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.4682883620262146},{"id":"https://openalex.org/C2780103759","wikidata":"https://www.wikidata.org/wiki/Q5264375","display_name":"Design science","level":2,"score":0.4341967701911926},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.34876060485839844},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.28673964738845825},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.2314598560333252},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21337571740150452},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15911567211151123},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1478182077407837},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.13280510902404785},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11341589689254761},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C2776943663","wikidata":"https://www.wikidata.org/wiki/Q165687","display_name":"Human capital","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.15358/2511-8676-2018-4-6","doi":"https://doi.org/10.15358/2511-8676-2018-4-6","is_oa":true,"landing_page_url":"https://doi.org/10.15358/2511-8676-2018-4-6","pdf_url":null,"source":{"id":"https://openalex.org/S4210181162","display_name":"Journal of Service Management Research","issn_l":"2511-8676","issn":["2511-8676"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319939","host_organization_name":"Nomos","host_organization_lineage":["https://openalex.org/P4310319939"],"host_organization_lineage_names":["Nomos"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Management Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:nms:nomsmr:10.15358/2511-8676-2018-4-6","doi":null,"is_oa":false,"landing_page_url":"https://www.nomos-elibrary.de/10.15358/2511-8676-2018-4-6","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.15358/2511-8676-2018-4-6","doi":"https://doi.org/10.15358/2511-8676-2018-4-6","is_oa":true,"landing_page_url":"https://doi.org/10.15358/2511-8676-2018-4-6","pdf_url":null,"source":{"id":"https://openalex.org/S4210181162","display_name":"Journal of Service Management Research","issn_l":"2511-8676","issn":["2511-8676"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319939","host_organization_name":"Nomos","host_organization_lineage":["https://openalex.org/P4310319939"],"host_organization_lineage_names":["Nomos"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Management Research","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.7207000255584717,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2991588139","https://openalex.org/W7018390718","https://openalex.org/W4415125718","https://openalex.org/W4235449290","https://openalex.org/W3212042505","https://openalex.org/W2077356795","https://openalex.org/W820093260","https://openalex.org/W751053137","https://openalex.org/W3192957510","https://openalex.org/W2753716783"],"abstract_inverted_index":{"In":[0,121],"the":[1,4,34,39,82,92,98,110,115,123,126,147,163,186],"context":[2],"of":[3,6,41,59,86,101,112,117,128,149],"digitization":[5],"business":[7],"environments,":[8],"organizations":[9,189],"and":[10,62,71,84,134,143,173,181,193,201],"processes":[11],"are":[12],"currently":[13],"undergoing":[14],"major":[15],"changes.":[16],"Digital":[17],"transformation":[18],"offers":[19],"a":[20,66,95,136,153,176],"high":[21],"potential":[22],"to":[23,52,56,64,69,138,157,190],"develop":[24,70,194],"new":[25,73,118],"value":[26,74,87,103,119,150,166,195],"propositions":[27,104,196],"by":[28,179,197],"using":[29],"digital":[30,129,141],"technology,":[31],"but":[32],"at":[33],"same":[35],"time":[36],"demands":[37],"for":[38,97,165],"implementation":[40],"disruptive":[42],"innovation":[43],"in":[44,77,105,131,146,206],"complex":[45],"service":[46,78,106,132,144,202],"systems.":[47,79,107],"Thereby,":[48],"it":[49],"is":[50,169],"crucial":[51],"find":[53,65],"out":[54],"how":[55,63,162],"make":[57],"use":[58],"technology-enabled":[60],"potentials":[61],"structured":[67],"way":[68],"design":[72,85,203],"propositions,":[75,88],"embedded":[76],"To":[80],"support":[81],"development":[83,100,116,148],"this":[89,159],"paper":[90,160],"designs":[91],"VdiP-developer":[93,124],"as":[94,175],"framework":[96,137,164],"systematic":[99],"digitization-enabled":[102],"It":[108],"considers":[109],"advancement":[111],"existing":[113],"likewise":[114],"propositions.":[120,151],"particular,":[122],"highlights":[125],"roles":[127],"technology":[130,142],"systems":[133],"establishes":[135],"consider":[139],"both,":[140],"systems,":[145],"Using":[152],"field-based":[154],"design-science":[155],"approach":[156],"research,":[158],"shows":[161],"proposition":[167],"building":[168],"iteratively":[170],"developed,":[171],"applied":[172],"evaluated":[174],"joint":[177],"initiative":[178],"researchers":[180],"practitioners.":[182],"The":[183],"designed":[184],"artefact,":[185],"VdiP-developer,":[187],"enables":[188],"systematically":[191],"improve":[192],"bringing":[198],"management":[199],"perspectives":[200],"elements":[204],"together":[205],"one":[207],"compact":[208],"framework.":[209]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-09-11T09:22:31.653822","created_date":"2018-12-11T00:00:00"}