{"id":"https://openalex.org/W2901170804","doi":"https://doi.org/10.1016/j.promfg.2018.10.130","title":"Logistics maturity model for service company \u2013 theoretical background","display_name":"Logistics maturity model for service company \u2013 theoretical background","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2901170804","doi":"https://doi.org/10.1016/j.promfg.2018.10.130","mag":"2901170804"},"language":"en","primary_location":{"id":"doi:10.1016/j.promfg.2018.10.130","doi":"https://doi.org/10.1016/j.promfg.2018.10.130","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.promfg.2018.10.130","pdf_url":"https://www.sciencedirect.com/science/article/pii/S2351978918312484/pdf","source":{"id":"https://openalex.org/S2898447089","display_name":"Procedia Manufacturing","issn_l":"2351-9789","issn":["2351-9789"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1","poland-40","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Manufacturing","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.sciencedirect.com/science/article/pii/S2351978918312484/pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5050801413","display_name":"Karolina Werner-Lewandowska","orcid":"https://orcid.org/0000-0002-9549-4511","observed_orcids":["https://orcid.org/0000-0002-9549-4511"]},"institutions":[{"id":"https://openalex.org/I46597724","display_name":"Pozna\u0144 University of Technology","ror":"https://ror.org/00p7p3302","country_code":"PL","type":"education","lineage":["https://openalex.org/I46597724"]}],"countries":["PL"],"is_corresponding":true,"raw_author_name":"Karolina Werner-Lewandowska","raw_affiliation_strings":["Poznan University of Technology, Faculty of Engineering Management, Strzelecka 11, Poznan 60-965, Poland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Poznan University of Technology, Faculty of Engineering Management, Strzelecka 11, Poznan 60-965, Poland","institution_ids":["https://openalex.org/I46597724"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5023865036","display_name":"Monika Kosacka-Olejnik","orcid":"https://orcid.org/0000-0001-6950-2728","observed_orcids":["https://orcid.org/0000-0001-6950-2728"]},"institutions":[{"id":"https://openalex.org/I46597724","display_name":"Pozna\u0144 University of Technology","ror":"https://ror.org/00p7p3302","country_code":"PL","type":"education","lineage":["https://openalex.org/I46597724"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"Monika Kosacka-Olejnik","raw_affiliation_strings":["Poznan University of Technology, Faculty of Engineering Management, Strzelecka 11, Poznan 60-965, Poland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Poznan University of Technology, Faculty of Engineering Management, Strzelecka 11, Poznan 60-965, Poland","institution_ids":["https://openalex.org/I46597724"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5050801413"],"corresponding_institution_ids":["https://openalex.org/I46597724"],"apc_list":null,"apc_paid":null,"fwci":3.7744,"has_fulltext":true,"cited_by_count":17,"citation_normalized_percentile":{"value":0.9317319,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"17","issue":null,"first_page":"791","last_page":"802"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.5181000232696533,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.5181000232696533,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14121","display_name":"Logistics and Transportation Systems","score":0.3441999852657318,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10539","display_name":"Sustainable Supply Chain Management","score":0.0414000004529953,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-companies","display_name":"service companies","score":0.9620000123977661},{"id":"https://openalex.org/keywords/scor-model","display_name":"SCOR model","score":0.7799999713897705},{"id":"https://openalex.org/keywords/logistics-tools","display_name":"logistics tools","score":0.9359999895095825},{"id":"https://openalex.org/keywords/supply-chain-management","display_name":"supply chain management","score":0.8379999995231628},{"id":"https://openalex.org/keywords/procurement","display_name":"procurement","score":0.6970000267028809},{"id":"https://openalex.org/keywords/inventory-management","display_name":"inventory management","score":0.9779999852180481},{"id":"https://openalex.org/keywords/distribution","display_name":"distribution","score":0.703000009059906},{"id":"https://openalex.org/keywords/reverse-logistics","display_name":"reverse logistics","score":0.9909999966621399}],"concepts":[{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.764009952545166},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.6785567998886108},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6282505989074707},{"id":"https://openalex.org/C201650216","wikidata":"https://www.wikidata.org/wiki/Q829492","display_name":"Procurement","level":2,"score":0.6029304265975952},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5974425077438354},{"id":"https://openalex.org/C73890322","wikidata":"https://www.wikidata.org/wiki/Q7455693","display_name":"Service Integration Maturity Model","level":4,"score":0.5895894765853882},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.5097746253013611},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.44860389828681946},{"id":"https://openalex.org/C45296417","wikidata":"https://www.wikidata.org/wiki/Q1063793","display_name":"Integrated logistics support","level":2,"score":0.421516478061676},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.37678346037864685},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3763222396373749},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.33882278203964233},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2121964991092682},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17771050333976746},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/j.promfg.2018.10.130","doi":"https://doi.org/10.1016/j.promfg.2018.10.130","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.promfg.2018.10.130","pdf_url":"https://www.sciencedirect.com/science/article/pii/S2351978918312484/pdf","source":{"id":"https://openalex.org/S2898447089","display_name":"Procedia Manufacturing","issn_l":"2351-9789","issn":["2351-9789"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1","poland-40","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Manufacturing","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1016/j.promfg.2018.10.130","doi":"https://doi.org/10.1016/j.promfg.2018.10.130","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.promfg.2018.10.130","pdf_url":"https://www.sciencedirect.com/science/article/pii/S2351978918312484/pdf","source":{"id":"https://openalex.org/S2898447089","display_name":"Procedia Manufacturing","issn_l":"2351-9789","issn":["2351-9789"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1","poland-40","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Manufacturing","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.7207000255584717,"id":"https://metadata.un.org/sdg/9"}],"sustainable_development_goals_aurora":[{"display_name":"Industry, innovation and infrastructure","score":0.6399999856948853,"id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2901170804.pdf","grobid_xml":"https://content.openalex.org/works/W2901170804.grobid-xml"},"referenced_works_count":8,"referenced_works":["https://openalex.org/W162823887","https://openalex.org/W1502677108","https://openalex.org/W1979142444","https://openalex.org/W2002136917","https://openalex.org/W2016529351","https://openalex.org/W2121057544","https://openalex.org/W2300143578","https://openalex.org/W2528661529"],"related_works":["https://openalex.org/W3015014663","https://openalex.org/W3007265368","https://openalex.org/W2925837406","https://openalex.org/W3018263931","https://openalex.org/W3110102474","https://openalex.org/W3088772770","https://openalex.org/W2379336223","https://openalex.org/W4402748900","https://openalex.org/W2992242596","https://openalex.org/W2386551802"],"abstract_inverted_index":{"Objective:":[0],"The":[1,92,114,152],"paper":[2,127],"presents":[3],"theoretical":[4,57],"background":[5],"of":[6,18,25,68,94,107,116,125,178,193,200,214,221],"logistics":[7,32,44,69,95,110,132,143,153,179,203,205,215],"maturity":[8,45,70,96,154,180,187,216],"model":[9,118,155,188,223],"for":[10,47,156,162,226],"service":[11,26,36,49,73,99,157,169,170,183,227],"enterprise.":[12],"Methodology:":[13],"There":[14],"were":[15,39,51],"determined:":[16],"phases":[17,106,199],"the":[19,48,66,72,80,98,108,117,126,129,137,142,147,176,182,194,201,212,219,222],"industry":[20,202],"logistics,":[21],"business":[22],"activity":[23],"areas":[24,81],"company":[27,74,158],"according":[28],"to":[29,55,104,174],"SCOR":[30,197],"model,":[31,198],"tools":[33,77,144],"used":[34,78,145,161],"by":[35,123],"companies,":[37,43],"which":[38,229],"adopted":[40],"from":[41],"manufacturing":[42],"levels":[46],"sector":[50,100],"defined.":[52],"Conclusions:":[53],"According":[54],"conducted":[56],"research":[58,164,232],"and":[59,89,134,139,204],"own":[60],"observations,":[61],"it":[62],"was":[63],"stated,":[64],"that":[65],"level":[67,93,177],"in":[71,79,97,120,128,146,172,181,211,231],"depends":[75],"on":[76,167,190],"of:":[82,131],"planning,":[83],"procurement,":[84],"storage,":[85],"inventory":[86],"management,":[87],"distribution":[88],"reverse":[90],"logistics.":[91],"may":[101],"be":[102,160],"referred":[103],"particular":[105],"industrial":[109],"evolution.":[111],"Research":[112],"limitations/implications:":[113],"roots":[115],"lie":[119],"interpretation":[121],"made":[122],"authors":[124],"field":[130,213],"development":[133],"SCM":[135],"since":[136],"1950s":[138],"observations":[140],"regarding":[141],"services":[148],"sector.":[149,184],"Practical":[150],"impact:":[151],"will":[159],"scientific":[163],"carried":[165],"out":[166],"Polish":[168],"industry,":[171,228],"order":[173],"examine":[175],"Originality:":[185],"Logistics":[186],"based":[189],"three":[191],"dimensions":[192],"assessment":[195],"including:":[196],"tools,":[206],"has":[207],"become":[208],"original":[209],"approach":[210],"research.":[217],"Moreover,":[218],"added-value":[220],"is":[224,230],"dedication":[225],"niche.":[233]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":4}],"updated_date":"2026-08-23T07:36:19.812096","created_date":"2018-11-29T00:00:00"}